About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

December 6, 2013

Battle lines being drawn as wearable tech raises privacy and security fears

by Mark Eltringham • Comment, Facilities management, Legal news, Technology

We are starting to see the first shots fired in the coming war about wearable technology. The most talked about early salvos related to the very recent and highly publicised case of a diner in a Seattle cafe who was ejected when it was discovered he was wearing and using Google Glass despite being asked not to and reminded of the restaurant owner’s policy regarding wearable tech. The ensuing media storm broke on social media first as it does these days, with the Google Glass owner arguing – perhaps unreasonably – they were his glasses and he should be allowed to do what he wanted with them , while the cafe owner argued –perhaps reasonably – that his other customers don’t want to have a meal out while wondering if they are being filmed or recorded by a complete stranger with the ability to upload it all instantaneously.

December 3, 2013

Majority of businesses acquire employee data; far fewer apply it, claims report

by Mark Eltringham • Facilities management, News, Workplace

Peter Drucker’s old adage that ‘what gets measured gets managed’ may be a cliché, but it’s endured to become one because there is a lot of truth in it. Now a new report commissioned this year by recruitment consultants Alexander Mann Solutions and the HRO Today Institute has found that firms that use employee data to inform strategic decision making outperform their competitors around 58 percent of the time. Which is great except the survey of HR managers and directors at over 300 companies also found that only a third of businesses use data in this way. This is in spite of the fact that nearly all (90 percent) of companies acquire employee performance data. According to the report, Success: How metrics & measurement correlate with business, nearly a third don’t use the data in any way whatsoever.

November 29, 2013

Revival in UK commercial property driven by high tech enclaves such as Cambridge

by Mark Eltringham • News, Property, Technology

As we reported recently, it’s not just technology firms in London’s creaking digital enclaves that are driving recovery in the economy and commercial property markets. The UK is home to several hothouses of innovation and talent and the cluster of technology firms and related businesses in Cambridgeshire – inevitably Silicon Fen – are contributing to the highest level of commercial real estate activity in over six years, according to a survey we reported recently from property advisor Savills. The Cambridge arm of the firm is reporting that as well as new projects, schemes that were shelved during the recession are coming back online. Now in an interview in local magazine, Business Weekly, Savills has described how the national recovery is manifesting itself in one of the UK’s high tech hotspots.

November 29, 2013

Technology means UK small business owners are unable to switch off, says report

by Mark Eltringham • News, Technology

Nearly half of the UK’s small business owners feel unable to ever get away completely from work, according to a new report from Lloyds Bank. The survey, published in the bank’s Small Business Report found that 47 percent of microbusiness owners and sole traders feel unable to completely switch off from work due to their reliance on technology to operate. More than two fifths (41 percent) work longer hours to keep up according to the report from Lloyds, which has itself recently been accused by the Government of deliberately forcing small businesses under. According to the survey, over two thirds (70 percent) of small businesses are concerned that their commercial health will suffer if they neglect their online presence.

November 29, 2013

Rail fares and grind make London based staff yearn for flexible working, claims survey

by Mark Eltringham • Flexible working, News, Workplace

Perhaps one of the least talked about factors driving the uptake of flexible working in the UK is the cost of getting into work. But a new survey commissioned by Citrix of 500 commuters in the capital claims that more than a fifth (22 percent) of London based employees are considering a job outside the city following the latest above-inflation increase in fares although the majority of the want-aways (79 percent) would stay in their current job if they could work from home at least once a week. Just under half (45 percent) would like their employer to offer flexible working, 58 percent feel they would be more productive if they didn’t have to commute, and 62 percent felt that flexible working would improve their quality of life. Ed: For those of us who already work outside London but get the occasional glimpse of the horror of commuting, those numbers are bafflingly low.

November 28, 2013

The future belongs to those who leave themselves choices of how to deal with it

by Mark Eltringham • Comment, Facilities management, Flexible working, Technology, Workplace

Everybody likes to talk and read about the future. It’s one of the reasons we see so many reports about what the ‘office of the future’ will look like. Often these attempts at workplace prognosis are overwhelmingly rooted in the present which might betray either a degree of timidity or lack of awareness of just how far along their standard list of trends we really are. Even when such reports appear to be bang on the money, they tend to disregard one of the most important factors we need to consider when trying to get a handle on the future, which is the need to leave ourselves choices. This is important because not only will the future be stranger than we think, but stranger than we can imagine, to paraphrase J B S Haldane.

November 26, 2013

Meetings cost around £16,000 per employee each year, claims survey

by Mark Eltringham • News, Workplace

According to a new survey from conference call provider Powwownow, travel costs and time spent on the road and in meetings cost UK companies just under £16,000 per employee each year. And, because each businessperson attends an average of 207 meetings annually, taking up around 80 working days (plus the five days spent travelling between them) of their precious time, firms are missing out on the cost savings offered by alternative such as conference calls. While an average six person meeting costs around £395 in the physical world, a comparable conference call costs just £46. The survey also found that the top tenth of business people spend an average of £4,800 on travel each year.

November 25, 2013

How a 70 year old happiness model is still helping us to define wellness

by Mark Eltringham • Comment, Workplace

This year marks the seventieth anniversary of Abraham Maslow’s hierarchy of needs, the model that still introduces most of us to notions of what makes people happy and fulfilled. Maslow first proposed the model in his 1943 paper “A Theory of Human Motivation” in Psychological Review, developing his ideas throughout the rest of his life. His work has been parallelled and built upon by other researchers since, but few have had the influence and longevity. Maslow’s hierarchical characterisation of human needs by category is ingrained into the minds of students all over the world. In the first of two pieces to mark this anniversary, Cathie Sellars of Workspace argues that Maslow continues to offers us the ideal definition of wellness.

November 21, 2013

What the death of the landline tells us about how we work

by Mark Eltringham • Comment, Flexible working, Technology

One of the items that always used to grace the brochures of office furniture companies when I started work in that particular industry was a telephone table. For the uninitiated, this was used as a home for the office landline, shared by a team of people, who were often expected to take turns to answer when it rang. It came with a shelf for telephone directories, fax machine and a Rolodex. This might all seem quaint or, if you’re under 25, make absolutely no sense whatsoever, but it was under twenty years ago. One by one the items involved in this particular workplace scenario have vanished. But like the Cheshire Cat’s smile, the telephone itself has remained. Until now, that is.

November 20, 2013

Lawyers often view flexible working as ‘career suicide’, claims report

by Mark Eltringham • Flexible working, Legal news, Workplace

As we reported just a few weeks ago, when it comes to implementing flexible working practices, one of the UK’s most obdurate sectors is the legal profession. While an increasing number of law firms are implementing flexible working of one sort or another, progress remains slow compared to other types of organisation and is offered primarily to certain echelons of employees. Now a new survey from commercial solicitors Fletcher Day explores the reasons for this recalcitrance and suggests that many law firms are culturally reluctant to offer flexible working, may only agree to it as a short term measure and believe that flexible working is not compatible with a successful career. This view also appears to be held by over three-quarters of the lawyers surveyed, including those who may have requested flexible working arrangements recently.

November 19, 2013

UK’s fastest growing tech businesses named by Deloitte survey

by Mark Eltringham • Company news, Technology

Infectious Media’s offices

There is a decided London bias in the latest Deloitte Technology Fast 50, which names the UK’s fastest growing technology companies. Twenty of the named companies are to be found in the capital and they generate just under half of their £672 million combined revenues over the last year. The growth rates used to measure the success of these businesses are jaw-droppingly impressive but can also be partially meaningless for such new companies. The winner grew at a Wonga-esque percentage rate of just under 10,000 percent and the average for all fifty firms for the past five years was a staggering 1,382 percent. According to Deloitte’s research, the UK’s fastest growing tech company is Clerkenwell based real-time advertising agency Infectious Media.

November 19, 2013

In pictures: plans revealed for East London iCity development

by Mark Eltringham • Company news, Property, Technology

Offices at iCity

While Parliament debates the reality or otherwise of the 2012 Olympic legacy, the firms behind iCity on the Queen Elizabeth Olympic Park in East London (above) have submitted detailed planning proposals and launched a new website to promote the development which they claim will become ‘a world-leading centre of innovation, education and enterprise’. The joint venture between property consultancy Delancey and datacentre operator Infinity SDC claims it will offer almost unlimited bandwidth connectivity and provide up to 400,000 sq. ft. of office space, including for digital start-ups, as well as a 250,000 sq. ft. datacentre, studio and production space and a convention centre. The plans have been drawn up Hawkins\Brown architects.