About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

December 29, 2013

The most read stories on Insight in 2013

by Mark Eltringham • Comment, Facilities management, Workplace design

It’s been one year since Insight first hit the digital streets and it’s been fascinating to see what people have been most interested in. One of the great things about online publishing is you cannot escape from what people think. Printed trade magazines can tell you they send out 12,000 copies or whatever, but they can’t tell you whether the recipients are interested enough to read them or share their contents. Online, that is all made transparent. So it’s been great to start a publication that after just a few months was demonstrably the UK’s most widely read title covering workplace design and management issues. We even know what people like the most. So here, in no particular order, are our most widely read stories from 2013, ranging from the technical to the esoteric, news stories, case studies, the bursting of bubbles and the challenges to received wisdom.

December 19, 2013

BA becomes first European airline to allow electronics use throughout flights

by Mark Eltringham • Comment, Flexible working, Technology

Those of us who feel bereft when we are forced to abandon our links to a world beyond our immediate surroundings and companions for even a few minutes will be delighted at the news that British Airways has become the first European airline to allow electronic devices to be switched on for the whole time passengers spend on their aircraft, including take-off and landing. However, it’s not all good news for Europe’s presenteeist army of solipsist tech addicts as they will still not be able to text, call or use wireless connections. But they will at least be able to use their phones, tablets, e-Readers or laptops offline rather than talk to somebody, read a book or newspaper or even take the slightest interest in what is happening right in front of their eyes.

December 18, 2013

Companies need to work out what they want to emerge from the BYOD pile-up

by Mark Eltringham • Comment, Facilities management, Flexible working, Technology

Anybody who tells you they understand what is happening with BYOD, doesn’t understand what is happening with BYOD. Even by the standards of workplace technology, trying to get a firm grasp on the current state of play when it comes to the practice of Bring Your Own Device is particularly challenging. Surveys, opinions, research and case study pile up each day, crashing and bouncing off each other like the culmination of the multiple car chases in the Blues Brothers and just as difficult to untangle. The latest batch of news and views highlights exactly how disparate and conflicting the available information is. But underlying it all appears to be a single discernible and consistent point; while organisations may be less focussed on BYOD’s perceived advantages and rather more worried about the consequence of not implementing the practice, they still don’t trust it.

December 17, 2013

New survey reveals extent and nature of workplace change programmes

by Mark Eltringham • Comment, Facilities management, Property

The newly published Workplace Transformation Survey from property consultancy Cushman and Wakefield begins with the now routine statement that “there is no doubt the corporate workplace is rapidly transforming”. So tell us something we don’t know – and in the subsequent report they pretty much do. That said, the methodology of the survey does skew the results by focussing on a particular part of the workplace elephant, because the report was compiled in conjunction with CoreNet Global, based on a questionnaire of over 500 occupiers and other participants from around the world taking part in events in Los Angeles, Amsterdam and Shanghai. So inevitably the results are weighted to at least some degree in favour of those with an interest in commercial property and the regions from which it draws its data. More →

December 16, 2013

Book Review: The Emergent Workplace

by Mark Eltringham • Comment, Facilities management, Workplace design

Looking for patterns in the mash
© Columbia Pictures

It’s rather refreshing to see a book or report in which the word ‘Workplace’ in the title is prefaced by ‘Emergent’ rather than something misleading like ‘Tomorrow’s’ or ‘Future’. And so the authors Clark Sept and Paul Heath define their vision of the workplace presented in this slim but engaging book as a thing which is ‘in the process of becoming prominent’ to use the dictionary definition of the word emergent. By using this particular epithet, they are describing the consequences of the various forces that drive today’s workplace rather than lapsing into the fallacies most commonly associated with works of this kind; principally those of either assuming there is an evolution of all offices towards an ultimate model, or that already commonplace factors such as technology which frees us to work anywhere and at any time can in any way be associated with ‘the future’.

December 11, 2013

Remarkable resurgence of confidence in the UK commercial property market

by Mark Eltringham • News, Property

Edinburgh is one region enjoying a resurgence in confidence

The UK commercial property market is continuing its strong recovery, driven in large part by a resurgence in regional markets and financed by more adventurous borrowing by investors, a juxtaposition of three new reports reveals. According to Lloyds Bank’s twice yearly Commercial Property Confidence Monitor, around three quarters of the small and medium sized commercial property agents surveyed for the report expect a surge in activity over the next six months, led by especially strong confidence levels in Scotland, South West England, North West England and the Midlands. The results are mirrored in the latest Savills’ commercial development activity survey which found that the UK’s commercial sector grew at its fastest rate on record during November. Meanwhile, another report from Laxfield Capital claims that investors are willing to take on more debt for new deals to take advantage of the new confidence in the market.

December 10, 2013

More than half of UK’s increasingly disengaged workforce looking to switch jobs

by Mark Eltringham • News, Workplace

Staff disengagement is already costing the UK economy dear, and is also one of the reasons why nearly half of all UK employees are currently looking to leave their current jobs over the next year, a contrast of two new surveys reveals. The first report, from private healthcare provider BUPA, found that disengaged and unhealthy staff cost the UK economy around £6 billion each year. The second report from Investors in People (IIP) – a Government created business improvement agency – claims that just under half of all British employees (47 percent) are considering whether to move jobs during 2014. This represents some 14 million individuals so if you lend both reports credence, employers may have serious issues retaining their best employees as the jobs market picks up.

December 6, 2013

Battle lines being drawn as wearable tech raises privacy and security fears

by Mark Eltringham • Comment, Facilities management, Legal news, Technology

We are starting to see the first shots fired in the coming war about wearable technology. The most talked about early salvos related to the very recent and highly publicised case of a diner in a Seattle cafe who was ejected when it was discovered he was wearing and using Google Glass despite being asked not to and reminded of the restaurant owner’s policy regarding wearable tech. The ensuing media storm broke on social media first as it does these days, with the Google Glass owner arguing – perhaps unreasonably – they were his glasses and he should be allowed to do what he wanted with them , while the cafe owner argued –perhaps reasonably – that his other customers don’t want to have a meal out while wondering if they are being filmed or recorded by a complete stranger with the ability to upload it all instantaneously.

December 3, 2013

Majority of businesses acquire employee data; far fewer apply it, claims report

by Mark Eltringham • Facilities management, News, Workplace

Peter Drucker’s old adage that ‘what gets measured gets managed’ may be a cliché, but it’s endured to become one because there is a lot of truth in it. Now a new report commissioned this year by recruitment consultants Alexander Mann Solutions and the HRO Today Institute has found that firms that use employee data to inform strategic decision making outperform their competitors around 58 percent of the time. Which is great except the survey of HR managers and directors at over 300 companies also found that only a third of businesses use data in this way. This is in spite of the fact that nearly all (90 percent) of companies acquire employee performance data. According to the report, Success: How metrics & measurement correlate with business, nearly a third don’t use the data in any way whatsoever.

November 29, 2013

Revival in UK commercial property driven by high tech enclaves such as Cambridge

by Mark Eltringham • News, Property, Technology

As we reported recently, it’s not just technology firms in London’s creaking digital enclaves that are driving recovery in the economy and commercial property markets. The UK is home to several hothouses of innovation and talent and the cluster of technology firms and related businesses in Cambridgeshire – inevitably Silicon Fen – are contributing to the highest level of commercial real estate activity in over six years, according to a survey we reported recently from property advisor Savills. The Cambridge arm of the firm is reporting that as well as new projects, schemes that were shelved during the recession are coming back online. Now in an interview in local magazine, Business Weekly, Savills has described how the national recovery is manifesting itself in one of the UK’s high tech hotspots.

November 29, 2013

Technology means UK small business owners are unable to switch off, says report

by Mark Eltringham • News, Technology

Nearly half of the UK’s small business owners feel unable to ever get away completely from work, according to a new report from Lloyds Bank. The survey, published in the bank’s Small Business Report found that 47 percent of microbusiness owners and sole traders feel unable to completely switch off from work due to their reliance on technology to operate. More than two fifths (41 percent) work longer hours to keep up according to the report from Lloyds, which has itself recently been accused by the Government of deliberately forcing small businesses under. According to the survey, over two thirds (70 percent) of small businesses are concerned that their commercial health will suffer if they neglect their online presence.

November 29, 2013

Rail fares and grind make London based staff yearn for flexible working, claims survey

by Mark Eltringham • Flexible working, News, Workplace

Perhaps one of the least talked about factors driving the uptake of flexible working in the UK is the cost of getting into work. But a new survey commissioned by Citrix of 500 commuters in the capital claims that more than a fifth (22 percent) of London based employees are considering a job outside the city following the latest above-inflation increase in fares although the majority of the want-aways (79 percent) would stay in their current job if they could work from home at least once a week. Just under half (45 percent) would like their employer to offer flexible working, 58 percent feel they would be more productive if they didn’t have to commute, and 62 percent felt that flexible working would improve their quality of life. Ed: For those of us who already work outside London but get the occasional glimpse of the horror of commuting, those numbers are bafflingly low.