About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

December 16, 2013

Book Review: The Emergent Workplace

by Mark Eltringham • Comment, Facilities management, Workplace design

Looking for patterns in the mash
© Columbia Pictures

It’s rather refreshing to see a book or report in which the word ‘Workplace’ in the title is prefaced by ‘Emergent’ rather than something misleading like ‘Tomorrow’s’ or ‘Future’. And so the authors Clark Sept and Paul Heath define their vision of the workplace presented in this slim but engaging book as a thing which is ‘in the process of becoming prominent’ to use the dictionary definition of the word emergent. By using this particular epithet, they are describing the consequences of the various forces that drive today’s workplace rather than lapsing into the fallacies most commonly associated with works of this kind; principally those of either assuming there is an evolution of all offices towards an ultimate model, or that already commonplace factors such as technology which frees us to work anywhere and at any time can in any way be associated with ‘the future’.

December 11, 2013

Remarkable resurgence of confidence in the UK commercial property market

by Mark Eltringham • News, Property

Edinburgh is one region enjoying a resurgence in confidence

The UK commercial property market is continuing its strong recovery, driven in large part by a resurgence in regional markets and financed by more adventurous borrowing by investors, a juxtaposition of three new reports reveals. According to Lloyds Bank’s twice yearly Commercial Property Confidence Monitor, around three quarters of the small and medium sized commercial property agents surveyed for the report expect a surge in activity over the next six months, led by especially strong confidence levels in Scotland, South West England, North West England and the Midlands. The results are mirrored in the latest Savills’ commercial development activity survey which found that the UK’s commercial sector grew at its fastest rate on record during November. Meanwhile, another report from Laxfield Capital claims that investors are willing to take on more debt for new deals to take advantage of the new confidence in the market.

December 10, 2013

More than half of UK’s increasingly disengaged workforce looking to switch jobs

by Mark Eltringham • News, Workplace

Staff disengagement is already costing the UK economy dear, and is also one of the reasons why nearly half of all UK employees are currently looking to leave their current jobs over the next year, a contrast of two new surveys reveals. The first report, from private healthcare provider BUPA, found that disengaged and unhealthy staff cost the UK economy around £6 billion each year. The second report from Investors in People (IIP) – a Government created business improvement agency – claims that just under half of all British employees (47 percent) are considering whether to move jobs during 2014. This represents some 14 million individuals so if you lend both reports credence, employers may have serious issues retaining their best employees as the jobs market picks up.

December 6, 2013

Battle lines being drawn as wearable tech raises privacy and security fears

by Mark Eltringham • Comment, Facilities management, Legal news, Technology

We are starting to see the first shots fired in the coming war about wearable technology. The most talked about early salvos related to the very recent and highly publicised case of a diner in a Seattle cafe who was ejected when it was discovered he was wearing and using Google Glass despite being asked not to and reminded of the restaurant owner’s policy regarding wearable tech. The ensuing media storm broke on social media first as it does these days, with the Google Glass owner arguing – perhaps unreasonably – they were his glasses and he should be allowed to do what he wanted with them , while the cafe owner argued –perhaps reasonably – that his other customers don’t want to have a meal out while wondering if they are being filmed or recorded by a complete stranger with the ability to upload it all instantaneously.

December 3, 2013

Majority of businesses acquire employee data; far fewer apply it, claims report

by Mark Eltringham • Facilities management, News, Workplace

Peter Drucker’s old adage that ‘what gets measured gets managed’ may be a cliché, but it’s endured to become one because there is a lot of truth in it. Now a new report commissioned this year by recruitment consultants Alexander Mann Solutions and the HRO Today Institute has found that firms that use employee data to inform strategic decision making outperform their competitors around 58 percent of the time. Which is great except the survey of HR managers and directors at over 300 companies also found that only a third of businesses use data in this way. This is in spite of the fact that nearly all (90 percent) of companies acquire employee performance data. According to the report, Success: How metrics & measurement correlate with business, nearly a third don’t use the data in any way whatsoever.

November 29, 2013

Revival in UK commercial property driven by high tech enclaves such as Cambridge

by Mark Eltringham • News, Property, Technology

As we reported recently, it’s not just technology firms in London’s creaking digital enclaves that are driving recovery in the economy and commercial property markets. The UK is home to several hothouses of innovation and talent and the cluster of technology firms and related businesses in Cambridgeshire – inevitably Silicon Fen – are contributing to the highest level of commercial real estate activity in over six years, according to a survey we reported recently from property advisor Savills. The Cambridge arm of the firm is reporting that as well as new projects, schemes that were shelved during the recession are coming back online. Now in an interview in local magazine, Business Weekly, Savills has described how the national recovery is manifesting itself in one of the UK’s high tech hotspots.

November 29, 2013

Technology means UK small business owners are unable to switch off, says report

by Mark Eltringham • News, Technology

Nearly half of the UK’s small business owners feel unable to ever get away completely from work, according to a new report from Lloyds Bank. The survey, published in the bank’s Small Business Report found that 47 percent of microbusiness owners and sole traders feel unable to completely switch off from work due to their reliance on technology to operate. More than two fifths (41 percent) work longer hours to keep up according to the report from Lloyds, which has itself recently been accused by the Government of deliberately forcing small businesses under. According to the survey, over two thirds (70 percent) of small businesses are concerned that their commercial health will suffer if they neglect their online presence.

November 29, 2013

Rail fares and grind make London based staff yearn for flexible working, claims survey

by Mark Eltringham • Flexible working, News, Workplace

Perhaps one of the least talked about factors driving the uptake of flexible working in the UK is the cost of getting into work. But a new survey commissioned by Citrix of 500 commuters in the capital claims that more than a fifth (22 percent) of London based employees are considering a job outside the city following the latest above-inflation increase in fares although the majority of the want-aways (79 percent) would stay in their current job if they could work from home at least once a week. Just under half (45 percent) would like their employer to offer flexible working, 58 percent feel they would be more productive if they didn’t have to commute, and 62 percent felt that flexible working would improve their quality of life. Ed: For those of us who already work outside London but get the occasional glimpse of the horror of commuting, those numbers are bafflingly low.

November 28, 2013

The future belongs to those who leave themselves choices of how to deal with it

by Mark Eltringham • Comment, Facilities management, Flexible working, Technology, Workplace

Everybody likes to talk and read about the future. It’s one of the reasons we see so many reports about what the ‘office of the future’ will look like. Often these attempts at workplace prognosis are overwhelmingly rooted in the present which might betray either a degree of timidity or lack of awareness of just how far along their standard list of trends we really are. Even when such reports appear to be bang on the money, they tend to disregard one of the most important factors we need to consider when trying to get a handle on the future, which is the need to leave ourselves choices. This is important because not only will the future be stranger than we think, but stranger than we can imagine, to paraphrase J B S Haldane.

November 26, 2013

Meetings cost around £16,000 per employee each year, claims survey

by Mark Eltringham • News, Workplace

According to a new survey from conference call provider Powwownow, travel costs and time spent on the road and in meetings cost UK companies just under £16,000 per employee each year. And, because each businessperson attends an average of 207 meetings annually, taking up around 80 working days (plus the five days spent travelling between them) of their precious time, firms are missing out on the cost savings offered by alternative such as conference calls. While an average six person meeting costs around £395 in the physical world, a comparable conference call costs just £46. The survey also found that the top tenth of business people spend an average of £4,800 on travel each year.

November 25, 2013

How a 70 year old happiness model is still helping us to define wellness

by Mark Eltringham • Comment, Workplace

This year marks the seventieth anniversary of Abraham Maslow’s hierarchy of needs, the model that still introduces most of us to notions of what makes people happy and fulfilled. Maslow first proposed the model in his 1943 paper “A Theory of Human Motivation” in Psychological Review, developing his ideas throughout the rest of his life. His work has been parallelled and built upon by other researchers since, but few have had the influence and longevity. Maslow’s hierarchical characterisation of human needs by category is ingrained into the minds of students all over the world. In the first of two pieces to mark this anniversary, Cathie Sellars of Workspace argues that Maslow continues to offers us the ideal definition of wellness.

November 21, 2013

What the death of the landline tells us about how we work

by Mark Eltringham • Comment, Flexible working, Technology

One of the items that always used to grace the brochures of office furniture companies when I started work in that particular industry was a telephone table. For the uninitiated, this was used as a home for the office landline, shared by a team of people, who were often expected to take turns to answer when it rang. It came with a shelf for telephone directories, fax machine and a Rolodex. This might all seem quaint or, if you’re under 25, make absolutely no sense whatsoever, but it was under twenty years ago. One by one the items involved in this particular workplace scenario have vanished. But like the Cheshire Cat’s smile, the telephone itself has remained. Until now, that is.