About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

Top UK workplaces honoured at BCO national awards ceremony

Top UK workplaces honoured at BCO national awards ceremony

by • News, Property, Workplace design

London workplaces dominated at this year’s annual British Council for Offices National Awards dinner last night as a record six awards went to offices in the capital. London’s Sky Central was awarded the Best of the Best workplace at the British Council for Offices’ (BCO) annual National Awards in London last night. The office was also recognised as the Best Corporate Workplace in the UK, joining a list of six other award winners recognised for excellence in office space. Sky Central was praised by judges for bringing 3,500 of Sky’s workforce under one roof at their landscaped campus near Heathrow, West London. The judges were impressed by the building’s eighteen 200-person workspace neighbourhoods, arranged around six cores that resurrect ‘Büro Landschaft’ inspired planning rules. Judges also commended the vast array of services and amenities on offer, including six restaurants and cafes, a 200-seat state of the art cinema, 200-person event space and a technology ‘lounge’. We know all about Sky Central and a full write up from Sky’s then Workplace Director Neil Usher can be seen here.

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VodafoneZiggo workplace in Rotterdam sets out to redefine call centre design

VodafoneZiggo workplace in Rotterdam sets out to redefine call centre design

by • Case studies, Features, Wellbeing, Workplace design

When you think of a call centre you probably picture a line of people seated in row upon row of desks in a featureless room. But call centre design is changing. As companies recognise their growing importance, the boiler room approach is disappearing and call centres are beginning to morph into a corporate centrepiece. Dutch telecoms company Ziggo is a case in point. The company merged with Vodafone in 2017 and today offers broadband and mobile services to both residential and commercial customers across the Netherlands. It has a large call centre and like many companies invests significant resources in training call centre employees in both technology and interpersonal skills. VodafoneZiggo’s call centre in Rotterdam, designed by Evolution Design is spread over several large open plan areas, which were converted into series of smaller work spaces, using low cost solutions such as simple wooden frames, acoustic panelling or a change of flooring to demarcate different zones. Staff can now choose to work in areas as diverse as a plant covered ‘greenhouse’, open plan spaces with bright yellow accents and colourful floor tiles or in a more urban-style zone that uses reclaimed wooden pallets to divide and decorate. Throughout the centre, desks are height adjustable so employees can choose whether to sit or stand. There is also a central reception area with meeting and training rooms and a colourful break out space with comfortable sofas, a café and a games zone complete with table football and video games.

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List of the UK’s most family friendly workplaces announced

List of the UK’s most family friendly workplaces announced

by • Flexible working, News, Wellbeing

A list of the organisations across the UK who are ‘leading the way in building flexible, family friendly workplaces’ has been published by the charity Working Families. The list is devised by asking employers to answer questions which are scored in four key areas, to build a comprehensive picture of their flexible and family friendly working environment. These are: integration which looks at culture, attitude and how far flexibility has become embedded; policy which looks at the creation, development and deployment of flexibility; consistent practice which considers how well flexibility is supported and measurement and results which looks at the effects of flexibility on the organisation, and their ability to understand those effects.

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Offices rents in London skyscrapers and tech hubs are amongst highest in world

by • News, Property

Rents for office space in London skyscrapers are still the highest in Europe, according to a report from Knight Frank, suggesting that the capital remains one of the most sought after business hubs in Europe despite Brexit. Knight Frank has also reported on the costs of office space in East London’s tech hubs and found they are amongst the highest in the world, with rents akin to those seen in the City of London. According to the study, prime rents in London buildings over 30 storeys stood at $110 per square feet over the first half of the year, nearly double the $58 per square feet and $54 per square feet rent for buildings in Paris and Frankfurt respectively.

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Growing concerns about staff wellbeing will transform real estate over coming years, claims study

Growing concerns about staff wellbeing will transform real estate over coming years, claims study

by • News, Property, Wellbeing, Workplace design

The UK commercial property market will be transformed over the next few years as a growing number of firms use their workplaces to address the physical and mental wellbeing of staff, claims a new report from law firm CMS. The report, Smart Healthy Agile, is based around the findings of a survey of 1,000 office workers and 350 real estate firms. It claims that the most common problems associated with office life and sedentary lifestyles, such as weight gain, stress, depression and musculoskeletal disorders are encouraging employers to adopt a different approach to working culture and office design.

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People who work in coworking spaces believe they are more productive

People who work in coworking spaces believe they are more productive

by • Coworking, Flexible working, News

People who work in so-called coworking spaces claim they are more motivated and have more positive interactions with others, according to a new report. The report by Staples Solutions, called Collaboration Generation: The Rise of Millennials in the Workplace, details the trend in collaborative working, in addition to what attracts the millennial generation to business. Since 2010, co-working spaces worldwide have increased by 5,519 percent as the average office space per employee has decreased by 2.9 percent, the research reveals, with London seeing a reduction in traditional office space by 8.8 percent.

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Global insurance sector workers call for workplace culture modernisation

by • News, Workplace

New research from Dive In, a festival for diversity and inclusion in the insurance sector, claims that almost three-quarters (71 percent) of insurance professionals surveyed believe that the culture in their firm needs to change. The survey of over 2,800 festival attendees, suggests that in order to attract and retain the best talent for the market, firms need to become more inclusive. Close to two thirds of the insurance industry believe that their firm should do more to advance diversity and inclusion in gender, LGBT and mental health.

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Sexual harassment by colleagues may be associated with more severe depression

by • News, Wellbeing, Workplace

Employees who experience sexual harassment by supervisors, colleagues or subordinates in the workplace may develop more severe symptoms of depression than employees who experience harassment by clients or customers, according to a study involving 7603 employees from across 1041 organisations in Denmark. The research is published in the open access journal BMC Public Health.

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An inability to develop skills at all ages leaves people unprepared for the future of work

An inability to develop skills at all ages leaves people unprepared for the future of work

by • News, Workplace

Efforts to fully realise people’s economic potential in countries at all stages of development are falling short due to ineffective deployment of skills throughout the workforce, development of skills appropriate for the future of work and adequate promotion of ongoing learning for those already in employment. These failures to translate investment in education during the formative years into opportunities for higher-quality work during the working lifetime contributes to income inequality by blocking the two pathways to social inclusion, education and work, according to the World Economic Forum’s Human Capital Report 2017. The report measures 130 countries against four key areas of human capital development; Capacity, largely determined by past investment in formal education; Deployment, the application and accumulation of skills through work; Development, the formal education of the next generation workforce and continued upskilling and reskilling of existing workers; and Know-how, the breadth and depth of specialised skills-use at work. Countries’ performance is also measured across five distinct age groups or generations: 0-14 years; 15-24 years; 25-54 years; 55-64 years; and 65 years and over.

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British organisations must step up to the challenges of artificial intelligence, robotics and automation

by • AI, News, Technology

A report published by the RSA think-tank has encouraged UK businesses to embrace artificial intelligence, automation and robotics. arguing that new technology has the potential to raise productivity levels, boost flagging living standards, and phase out ‘dull, dirty and dangerous’ tasks in favour of more purposeful and human-centric work. The Age of Automation report warns, however, that the UK is fast becoming a ‘laggard’ in the adoption of new machines and called on UK business leaders to accelerate their take-up of technology. The RSA found that sales of robots to the UK decreased over 2014-15, with British firms falling behind the US, France, Germany, Spain and Italy. A YouGov poll of UK business leaders, commissioned by the RSA, found that UK business leaders are currently wary of adopting AI and robotics, with just fourteen percent of firms currently investing in this technology or soon planning to. Twenty-nine percent of businesses believe AI & robotics to be too expensive or not yet proven and twenty percent want to invest but believe it will take several years to ‘seriously adopt’ the new technology.

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Not enough being done to tackle work-related ill-health, say business leaders

by • News, Wellbeing

Almost half of Britain’s industry leaders do not feel enough is being done across industry to tackle cases of work-related ill-health, according to new research from the Health and Safety Executive (HSE). The research also found more than two-fifths of businesses are reporting a rise in cases of long-term ill-health with the majority (80 percent) stating tackling this growing problem is a priority within their organisation. This news comes as HSE figures show that work-related ill-health is costing the economy more than £9bn with 26 million working days being lost, making it a priority for HSE as the Government’s chief occupational health adviser.

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Employers unable to meet growing demand for flexible working, claims study

by • Flexible working, News

A growing number of employees are frustrated in their attempts to adopt flexible working by the inability of employers to offer it, a new study claims. Based on the survey of 3,001 British employees, recruitment firm Timewise and consultancy EY claims that fewer than a tenth of jobs offering more than £20,000 per year pro rata are advertised with a flexible working option. This puts employers at a disadvantage because around two fifths of people claim they would prefer some form of flexible working, according to the report Flexible Working: A Talent Imperative.

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