About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

March 17, 2017

Artificial intelligence to go mainstream in the workplace by 2020, claims report ⁰

by Mark Eltringham • News, Technology

A new report by Tata Consultancy Services claims that 84 per cent of companies worldwide already see artificial intelligence as essential to their competitiveness while half see the technology as ‘transformative’. The study Getting Smarter by the Day: How AI is Elevating the Performance of Global Companies is based on interviews with 835 major businesses worldwide. It focuses on the current and future impact of Artificial Intelligence (AI) and found that the biggest adopters of AI today are, not surprisingly, IT departments, with two-thirds (67 percent) of survey respondents using AI to detect security intrusions, user issues and deliver automation. However, by 2020, almost a third (32 percent) of companies believe AI’s greatest impact will be in sales, marketing or customer service, while one in five (20 percent) see AI’s impact being largest in non-customer facing corporate functions, including finance, strategic planning, corporate development, and HR.

March 16, 2017

A third of home workers say children are their biggest distraction ⁰

by Mark Eltringham • Flexible working, News, Workplace design

Almost a third (28 percent) of those working from home have been distracted by a crying child whilst on a work call, reports Morgan Lovell. In solidarity with Robert E. Kelly, a professor of political science whose Skype interview by the BBC was unexpectedly interrupted by his children, workplace design, fit out and refurbishment specialist Morgan Lovell commissioned a OnePulse poll to find out the biggest disruptions when working from home.
In the survey, a third (33 percent) of respondents working from home stated that the biggest distraction was their children. Other interruptions that featured highly were: pestering pets (18 percent), flatmates (18 percent) and noisy neighbours (16 percent). Of those unable to work from home, 9 percent opted not to because of distractions and a further 44 percent were not allowed to by their bosses.
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March 14, 2017

RSA report sets out nationwide strategy for inclusive growth ⁰

by Mark Eltringham • Cities, News, Podcasts, Premium Content, Property

The Royal Society for the encouragement of Arts, Manufactures and Commerce (RSA) has published the final report from its Inclusive Growth Commission. The report sets out a series of recommendations which it claims will address the lack of an inclusive approach to the economy. In the context of Brexit, this is one of the underlying drivers of dissatisfaction with the way the UK is run by central and local government, the report claims, and hence a factor in the Brexit vote. Its forward looking proposals include a greater commitment to lifelong learning, a greater focus on place to ensure the UK’s cities and regions get a greater stake in the national economy. As well as the main report, its conclusions and proposals are discussed in a podcast.

March 13, 2017

Workplace strategy, automation and flexible working rising up the corporate agenda ⁰

by Mark Eltringham • Facilities management, Flexible working, News, Property

Corporate real estate occupiers must do more to embrace flexible working and identify the sources of competitive advantage offered by their workplaces, according to the newly published Corporate Real Estate (CRE) 2017 trends report from JLL. The study highlights the key issues affecting corporate property needs and requirements this year, and offers occupiers some advice on how to deal with them, including how real estate strategy affects organisational perfomance. As well as flexible working and real estate strategy, the report also considers the consequences of automation, which it suggests will have a significant impact on the way workplaces are designed, occupied and managed within just a few years,

March 10, 2017

Days lost to illness in the UK down to lowest level in a quarter of a century ⁰

by Mark Eltringham • Flexible working, News, Workplace

The number of days taken as sick leave in the UK has fallen to the lowest rate since records began, according to the latest release of data from the Office for National Statistics. In 2016, about 137 million working days were lost to illness, equivalent to 4.3 days per worker. The latest figures represent the lowest number of days lost since reporting began in 1993. Days lost have been falling since 2003 and particularly since the economic downturn of 2007-8, notes the ONS. This might suggest people are struggling in to work when ill out of fear, but that may be only part of the story as the growth in flexible working will also have had a significant impact. As always, the data throws up some interesting comparisons between demographic groups and sectors although the context is not always as clear or as straightforward as is commonly supposed.

March 9, 2017

What the budget meant for the workplace; experts have their say ⁰

by Mark Eltringham • Flexible working, News, Property, Technology

As has been the case with recent UK Government Budget announcements, Chancellor Philip Hammond’s first Budget addressed a number of issues related to the workplace, technology and infrastructure. It was the first Budget delivered in the post Brexit era and this clearly informed many of the announcements made. While most of the headlines over the past 24 hours have related to the changes to the tax status of the self-employed as a way of raising around £2 billion, the announcements also covered a broad range of topics related to the workplace, HR, technology and property sectors and have drawn an immediate response from key figures in the sector. These include nearly half a billion pounds relief on the vexed question of business rates reforms, a new focus on technical qualifications and a greater investment in 5G and other forms of digital infrastructure. We’ll be having our own say about the implications of the Budget in the near future, but in the meantime, here’s a rundown of the key announcements and the reaction of industry experts.

March 9, 2017

Google reveals latest designs for new California headquarters ⁰

by Mark Eltringham • Architecture, Case studies, Facilities management, News, Technology, Workplace design

Google has revealed the latest designs for its new Mountain View office campus, designed by Bjarke Ingels Group and Heatherwick Studio, the partnership that is also collaborating on Google’s new London offices. This is the third iteration of the designs which will now be presented at a public hearing pending approval by Mountain View City Council. The designs of the purpose built office complex and campus maintain the tent like structures from previous ideas as well as a heavily landscaped environment. The public spaces, pavilions, cafes, research labs, event spaces will be at ground level with offices on a mezzanine level. The new design for the roof incorporates curved metal shapes in grey which will discourage birds from flying into the structure.

March 7, 2017

Large scale NHS staff survey shows improvements in workplace experience ⁰

by Mark Eltringham • Facilities management, News, Wellbeing, Workplace design

A survey of more than 423,000 NHS staff has shown their experience of the workplace is improving, despite the huge financial pressures and public demand on healthcare in the UK. Responding anonymously to the annual NHS Staff Survey, staff reported small but measurable improvements in 26 of the 32 key workplace categories, including having confidence to raise concerns about clinical practice, feeling supported by managers and recommending their workplace for employment or receiving care. The report is published by the national NHS Staff Survey Co-ordination Centre on behalf of NHS England and was carried out in October and November 2016.

March 7, 2017

Jump Studios completes design for London offices of Cloudflare ⁰

by Mark Eltringham • Case studies, Company news, Workplace design

London-based architecture practice Jump Studios has designed the first UK office for tech firm Cloudflare in London. The company, headquartered in San Francisco, is one of the fastest-growing start-ups in the world and is classified as a Unicorn1 company. The new office is a refurbishment of a former paper factory in London’s Southwark area. The refurbished 7,000 square foot office includes around 100 desks with large social areas connected to the outside terrace space. The central area of the office is a form of ‘spine’ constructed from OSB (Oriented-strand board). This spine maintains physical and visual connectivity throughout the floor and forms walls, rooms, storage and shelving units for Cloudflare to display tools, gadgets, books and awards. Informal meeting spaces sit within and around the spine for employees to relax and hold meetings in throughout the day.

March 3, 2017

A collection of essays musing on the precarious and uncertain future of work ⁰

by Mark Eltringham • Flexible working, News, Technology

The Institute for Employment Studies (IES) has published its annual collection of articles addressing today’s pressing issues for organisations. In acknowledgement of current turbulent times, the team of researchers and consultants have pulled together existing research and their own insights from working with organisations, offering their reflections on how leaders and HR practitioners can successfully navigate the imminent challenges. The collection, Darkening Skies? IES Perspectives on HR 2017, reflects the current sense of uncertainty around what future awaits. The shift towards new and more precarious forms of work, made possible by the growth in digital platforms and solutions, is a recurring topic appearing in many of the articles. They also explore the possible effects and mitigations of known issues such as the ageing workforce and its associated health implications; the growing need to support employee financial wellbeing; and the dangers of ignoring the employee voice.

March 1, 2017

Dyson announces plans for £2.5 billion tech campus in Wiltshire ⁰

by Mark Eltringham • News, Property, Technology

Entrepreneur and inventor Sir James Dyson is to create a 517 acre campus in the Cotswolds as part of a £2.5 billion investment to establish a robotics and artificial intelligence firm capable of taking on the likes of Google, Amazon and Facebook. Although Dyson has previously come under fire for his decision to site parts of his operation overseas, the creation of the facility is the biggest investment in the UK’s technology since the Brexit vote. The firm has consistently increased its headcount in the UK in recent years and now employs around 3,500 people in its home market. The latest announcement is expected to see that increase that to 14,000, many of them highly skilled engineers and scientists. The location is a former RAF base in Hullavington, Wiltshire, and will aim to significantly shift the perception of the firm as primarily a vendor of vacuum cleaners to become a pioneer of AI, robotics and high density power systems.

February 27, 2017

UK firm asks 16,000 employees whether their jobs could be done by robots ⁰

by Mark Eltringham • News, Technology

UK insurance firm Aviva has asked 16,000 of its employees whether they believe their jobs could be done better by robots. The consultation process will see those people who answer yes retrained for a new role within the business. Research by Oxford Martin School recently warned that 35 percent of jobs in the UK were in danger of automation over the next 20 years. Insurance underwriters were at the top of the list, rated 98.9 percent at risk. Despite frequent warnings that automation will disrupt a wide swath of industries, many workers believe that their own job is safe. This is in spite of warnings such as that from Mark Carney, governor of the Bank of England, who claimed recently that automation could put 15 million British jobs at risk, equivalent to nearly half of the 31.8 million people who work in the UK. Most recent research backs this up. A White House report from 2016 concluded that between 9 percent and 47 percent of all American jobs are vulnerable, including around 80 percent of jobs paying less than $20 an hour. Image: SoftBank Robotics