About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

Some questions about AI, a world drowning in content and the human centipede of creativity

Some questions about AI, a world drowning in content and the human centipede of creativity

by • Automation, Comment, Technology

We still don't even know what questions to ask about AI, so the idea we can provide answers is a bit prematureOne unintended but welcome result of the new fixation with AI is that many of the people who became experts on the workplace in 2020 are now experts on AI. You’ll find them on social media and they’ll have written a book about it by May to sit on the shelf alongside the one about hybrid working and The Great Resignation. So, if you want some certainty about where generative AI taking us, go talk to one of them because people who know about the subject seem to have little or no idea. More →

Issue 13 of IN Magazine celebrates ten years of workplace insight

Issue 13 of IN Magazine celebrates ten years of workplace insight

by • Environment, Facilities management, News, Premium Content, Technology, Workplace, Workplace design

The new issue of In Magazine has now been published. It marks ten years of Workplace Insight with a few things we think we know about work, working culture and work places.The new issue of In Magazine has now been published. It marks ten years of Workplace Insight with a few things we think we know about work, working culture and work places. Elsewhere in this issue: Stephanie Fitzgerald talks about the unspoken privilege of wellbeing; we consider the sprawl of the world’s megacities; Jo Knight argues that the office sector needs to really up its game on the environment; Rene Stevens makes the case for a strategic approach to learning environments; we weigh up the pros and cons of retrofit and new builds; Neil Usher sets out to develop a universally acceptable definition of hybrid working; Andy Brown on what we really need data for; why dead tech hangs around; and we do the maths on what it means when people say the office should be worth the commute it takes to get to it. More →

AI presents us with a chance to rediscover what it means to be human

AI presents us with a chance to rediscover what it means to be human

by • Comment, Technology

We won't beat AI by relying on formulaic thinking and ideas, so we need to rethink creativity and what it means to be humanLike a lot of people right now, I am struggling to get my head around where we are going with AI. Look around and you’ll see the breathless excitement at the sheer amazingness of it all. And examples of its limitations, how it screws up, how military grade AI can be fooled by somebody hiding in a box, and its sense of humour failure. All of this is demonstrably, paradoxically true. More →

How the 21st Century office was born in post war Europe

How the 21st Century office was born in post war Europe

by • Features, Workplace design

Central Beheer Building There was a curious addition to a 2016 report on the Top 10 Technologies Driving the Digital Workplace from tech researchers Gartner. It wasn’t a technology at all but rather a slightly obscure office design concept that originated in Hamburg in the late 1950s, but which tells us a lot about how we work in the 21st Century office, according to Gartner. Its history lies with the German consulting firm Quickborner. Led by the brothers Eberhard and Wolfgang Schnelle, the firm applied the egalitarian principles of the post war world and rejection of the scientific management theories that had created the familiar factory-like rows of desks that had come to dominate open plan offices to create something more in tune with the new age.

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Never mind the workplace predictions, here’s some bollocks

Never mind the workplace predictions, here’s some bollocks

by • Comment, Flexible working, Technology, Workplace design

A painting of Janus to depict the number of workplace predictions and retrospectives at the end of the yearTime of the year for looking backwards and forwards. For workplace predictions and retrospectives. The Economist announces that the word / term of the year is hybrid work. This is interesting because, although The Economist is using it as an interchangeable term for flexible working as many do, a great deal of energy is still expounded on defining exactly what it means. We may work out when the obsession with three days in the office, two at home thing started. But for now, determining where people are at any given time doesn’t seem very flexible to me. More →

The ethics of AI, liveable cities, unf*cking work and how the office needs to be more like your home…

The ethics of AI, liveable cities, unf*cking work and how the office needs to be more like your home…

by • IN Magazine, News, Premium Content

The cover of IN Magazine 12 featuring a woman working in a private booth in an officeIN13 is in production but you can see the digital edition of issue 12 of IN Magazine here. It continues to explore the most up to date topics for workplace managers and executives. Including: a look at the reality of liveable cities; why offices now need to offer people more privacy, peace and quiet; how firms need to address the challenges of the circular economy; a case study from the dynamic city of Ljubljana; David Sharp on the ethics of AI; Chelsea Perino on hybrid working; a critical review of Neil Usher’s new book; Marie Puybaraud of JLL in conversation; and much more. All back issues of IN can be found here. And why not check out Works Magazine and Work&Place Journal too. More →

The Great Relearning about the Great Office Problem

The Great Relearning about the Great Office Problem

by • Comment, Flexible working, Technology, Workplace design

A person using computer in style of edward hopper in an office at nightOne of the latest people to invent activity-based working is sociologist Ana Andjelic, who combines it with the similarly familiar hub and spoke office model on her substack as a solution to the Great Office Problem. She’s not the first and is a less surprising pioneer of a decades old model than some other people who should really know better. That includes an architectural practice who came up with the idea earlier this year and whose name escapes me. More →

Always connected in the age of disconnection

Always connected in the age of disconnection

by • Features, Flexible working, Wellbeing

All of humanity’s problems,” the French scientist and philosopher Blaise Pascal wrote in 1654, “stem from man’s inability to sit quietly in a room alone.” He may have been right, but then again, sitting in a room alone isn’t necessarily a great state of permanent being either. There was a time we used to talk with dismay about the Japanese phenomenon of intense social distancing known as hikikomori. We would consider with horror the isolation, lack of engagement with society, poor mental health and loneliness of the people who had almost completely withdrawn to their rooms. Those poor bastards locked up in enclosed spaces linked to the outside world only by screens. More →

The workplace circus continues to entertain, but back in the real world…

The workplace circus continues to entertain, but back in the real world…

by • Comment, Flexible working, Technology, Wellbeing

A painting of a clown sitting alone, waiting to enter the workplace circusThe Great Workplace Circus headlines its 322nd show of the year with everybody’s favourite distraction, Elon Musk, being driven into the ring by his own shoddily built clown car, declaring he needs everybody at Twitter to be ‘extremely hardcore’ before sacking a few people from his space programme, then setting fire to the tent himself. The swarm of stories spawned by this extraordinary behaviour include this tired and predictable rant in the Telegraph about ‘lazy Brits’. Ironically, there’s nothing lazier than a columnist on this rag with some space to fill. More →

Hybrid working is now an essential part of many job offers

Hybrid working is now an essential part of many job offers

by • News, Workplace

A bunch of carrots to illustrate how firms are using hybrid working and other benefits to attract talentA new US study conducted by IWG  claims that employers view the hybrid working model as an essential part of their toolbox when it comes to recruitment, hiring and retention, with nearly 95 percent of HR leaders saying it is an effective recruitment tool. Released today, the ‘HR Leaders & Hybrid Working Report’ examines findings from a poll of more than 1,000 HR professionals at managerial and board level. More →

Problems at Twitter, grease proof chairs, and the trouble with AI

Problems at Twitter, grease proof chairs, and the trouble with AI

by • Comment, Flexible working, Technology, Workplace design

The level of layoffs at several Big Tech firms has been the main source of news and comment over the past week or two. Around 11,000 people at Facebook and another 7,500 at Twitter are to be made redundant. Elon Musk then ensured the conversation moved on by forbidding remote work completely. More →

Summing up where the office now stands in the scheme of things

Summing up where the office now stands in the scheme of things

by • Comment, Flexible working

A painting in the style of Edward Hopper of a lone man waiting to board a commuter train to get to the office The argument about what it takes to encourage people to come into the office more often seems to have boiled down to an equation. It’s now common to hear somebody argue that the office has to be worth the commute it takes to get to it. So, if you want people to spend more time in the building, you need to do the maths. O must be greater than or equal to C More →

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