April 10, 2023

IF AI can replace what you do without anybody noticing, the problem isn’t with the technology

by Mark Eltringham • Comment, Technology, Wellbeing

Perhaps the least surprising news from the current AI media frenzy is that Buzzfeed has already been using the tech to publish a lot of its stories. There’s an obvious response to this and it’s not about how amazing the AI is. If an artificial intelligence can write vast quantities of formulaic clickbait stories on your website without anybody noticing, then the problem is with your original approach to ‘content’ and how it’s consumed. More →

April 10, 2023

The allure of workplace bullshit

by Mark Eltringham • Comment, Wellbeing, Workplace design

Although the legend of Faust is one of the Germanic world’s foundational narratives, its archetypes and themes were already established by the time Goethe codified them in his 1808 play. They have since become universal. The idea that somebody would sell their soul to the Devil to gain something or rid themselves of unhappiness is as resonant now as it was in Renaissance Europe. It has inspired books films and artists to such an extent that its derivatives now have their own Wikipedia page.

April 5, 2023

Zürich named as world’s leading smart city in list dominated by Asia and Europe

by Mark Eltringham • Cities, News, Technology

Zürich has been named as the world’s leading smart city according to the latest annual Smart City Index published by IMD business school. Asian and European cities dominate this year’s top twenty. Among them, IMD names six “super champions” because they have been continuously improving their performance since 2019: Zürich, Oslo, Singapore, Beijing, Seoul and Hong Kong. More →

March 30, 2023

Every workplace innovation contains the seeds of its opposite

by Mark Eltringham • Comment, Flexible working, Technology

The announcement by Apple that it wanted its employees to work in an office for three days a week sparked the usual, tedious pile-on about how many days people should spend in a physical workplace each week. This included the columnist at Grazia who joins the tens of millions of people around the world who not only know where Apple is going wrong, but also how to run every other organisation in the world and what’s best for everybody who works for them. More →

March 24, 2023

What Studs Terkel can teach us about how we talk about work

by Mark Eltringham • Comment, Workplace, Workplace design

Studs Terkel is a particular hero of mine. I like his name, his style, his association with jazz but also the way he wrote. His characteristic approach was marked by interviews with ordinary Americans about their jobs and how they felt about them. He did lots of other stuff but that was his work. What is especially striking is that he saw himself as a chronicler of other people’s lives rather than a commentator on them. More →

March 23, 2023

Getting back to basics in The Great Workplace Conversation

by Mark Eltringham • Comment, Flexible working, Technology, Wellbeing

There’s nowhere near enough talk about our base instincts in the Great Workplace Conversation. Objectively speaking, we remain relatively highly evolved, communal and intelligent primates. And so we are driven by things we like to admit to – love, empathy and the Golden Rule. But also things we don’t care to admit to in quite the same way – status, jealousy and self-interest. More →

March 15, 2023

“Flexible working has been introduced very inflexibly”: IN conversation with Jeremy Myerson

by Mark Eltringham • Features, Flexible working, IN Magazine, Premium Content

One of the latest people to invent activity-based working is a sociologist, who combined it with the similarly familiar hub and spoke office model on her substack as a solution to the Great Office Problem and as a way of implementing flexible working. She’s not the first and is a less surprising pioneer of a decades old model than some other people who should really know better. That includes an architectural practice who came up with the idea earlier this year and whose name escapes me. More →

March 9, 2023

Progress depends on heterodox thought and difficult questions

by Mark Eltringham • Comment, Facilities management, Wellbeing, Workplace design

Between the 9th and 13th Centuries, the world’s intellectual centre and the source of much of its progress, discovery and achievement was Baghdad. This was the Muslim Golden Age and at its core was the House of Wisdom, established by the Caliph Harun al-Rashid. At one point, this library housed the largest collection of books on Earth and drew the greatest minds in the world to share ideas, innovate and explore ancient sources of science and wisdom from Greek and Persian texts. Muslim, Jewish, Christian and atheist scholars worked together to advance human understanding until a slow decline culminated with a later Caliph declaring that its diversity of thought should bow to a literal interpretation of the Quran and Hadith.

March 8, 2023

Just call it ‘work’; Kate Lister in conversation with the Workplace Geeks

by Mark Eltringham • Flexible working, Podcasts, Premium Content

In the latest episode of the Workplace Geeks podcast, one of the world’s leading experts on work and workplace, Kate Lister, focuses on a recent study in collaboration with Owl Labs, ‘State of Remote Work 2022’. The report, in its 6th year, provides a platform for a much broader conversation about hybrid and remote working (spoiler alert: terms which Kate hates by the way), Kate’s invitation to speak during the pandemic to United States Congress about home-working, and GWA’s long standing and freely available ROI and savings calculators. James returns following his blacksmithing course in the Peak District to a new discussion format – no more Pinder Ponder, get ready for the reflection section.

February 21, 2023

What happens to work when the machine stops?

by Mark Eltringham • Comment, Flexible working, Technology

In 1909, E M Forster – not exactly known for a body of work including dystopian fiction – published a novella called The Machine Stops. You can read it here but the story describes a future in which people live below ground, in isolation but with all their needs met by an omnipresent Machine (you can see where this is going). More →

February 13, 2023

Childhood’s end for work and the need for a grown-up conversation about it

by Mark Eltringham • Features, Flexible working, Technology, Wellbeing

Arthur C Clarke’s finest novel Childhood’s End is the story of an Earth that is invaded by a force of alien Overlords. This is not a destructive colonial invasion, which is why there’s no Hollywood blockbuster in the tale, but a seemingly benevolent intervention which ushers in a golden age for humanity. Although humankind initially does not get to meet the Overlords in person (for reasons I won’t give away here), the aliens unite the world’s governments, eradicate crime, conflict and the nation state and do away with the need for creativity and hard work. It is the literal end of history.

February 8, 2023

Some questions about AI, a world drowning in content and the human centipede of creativity

by Mark Eltringham • Automation, Comment, Technology

One unintended but welcome result of the new fixation with AI is that many of the people who became experts on the workplace in 2020 are now experts on AI. You’ll find them on social media and they’ll have written a book about it by May to sit on the shelf alongside the one about hybrid working and The Great Resignation. So, if you want some certainty about where generative AI taking us, go talk to one of them because people who know about the subject seem to have little or no idea. More →