About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

April 12, 2016

Friendly workplaces are less innovative, claims new report ⁰

by Mark Eltringham • Knowledge, News, Wellbeing, Workplace

Work friendships can contribute to a lack of creative diversity in the office, according to new research from Rotterdam School of Management, Erasmus University.‘Relational capital and individual exploration: Unravelling the influence of goal alignment and knowledge acquisition’, a paper that examines the double-edged sword of friendships between colleagues, has revealed that friendly workplaces discourage employees from challenging ‘group think’. The researchers examined 150 respondents within large R&D departments of three Fortune Global 500 firms, gauging whether their accounts of personal friendships affected individual creativity, in information obtained from their colleagues. Tom Mom, along with co-authors Pepijn van Neerijnen, Patrick Reinmoeller and Ernst Verwaal, demonstrate that by aligning themselves, employees become less likely to innovate away from the established and accepted ‘norm’.

April 8, 2016

93 percent of UK mobile phone users have their location tracked daily ⁰

by Mark Eltringham • Cities, Flexible working, News, Technology

You may recall a couple of news stories from January that sparked a fleeting debate about the way technology allows firms to pry into where we are and what we are doing. The first concerned the installation of under-desk sensors at the offices of The Daily Telegraph, the second a ruling from the European Court of Human Rights concerning the rights of employers to monitor the social media activities of staff. Our take on these stories was that neither was quite as it was reported, but maybe there’s more to concern us in a claim from an advocacy group called Krowdthink that Wi-Fi and mobile networks in the UK routinely track our location and sell data to marketing firms and other third parties. The organisation has initiated a new campaign called Opt me out of Location to highlight what it considers the privacy implications of a situation in which 93 percent of mobile phone users in the UK have their location monitored, usually without their knowledge.

April 6, 2016

Londoners unsure about the city’s proliferation of tall buildings ⁰

by Mark Eltringham • Architecture, Cities, News, Property

A new poll from Historic England claims that nearly half of Londoners (48 percent) think the now 430 tall buildings planned for the capital will have a negative impact on the skyline, compared to the 34 percent who think they will have a positive impact. The study also claims that more than half do not know how to make their voice heard. The figures were released as Loyd Grossman, Chairman of the Heritage Alliance, Sir Laurie Magnus, Chairman of Historic England and architect Sir Terry Farrell wrote an open letter calling for a clearer strategy on tall buildings for London. When asked which planning applications they would like to be consulted on, 60 percent believed people across the city should have a say if a tall building is proposed in a historically important place. But currently it is usually only those in surrounding areas who are consulted on proposals for buildings that may be so tall they affect views and settings for miles around.

April 5, 2016

Scientific management and the enduring love of the open plan office

by Mark Eltringham • Comment, Furniture, Technology, Workplace design

There are many reasons why organisations like open plan offices. When it comes to making the business case for them however, firms prefer to talk about some more than others. So while they prefer to focus on the argument in terms of how openness can foster better lines of communication, collaboration, teamwork and team spirit, they talk rather less about the fact that the open plan is a lot cheaper than its alternatives and how they like it because it allows them to keep an eye on what people are doing. In theory, a great deal more of this surveillance now happens electronically so the need for physical presence should be less pressing, but the residual desire to see with one’s own eyes what people are doing remains. This is the instinct that constrains the uptake of flexible working and also means that there is a hierarchical divide in who gets to decide where they work.

April 4, 2016

Growing divide in US firms between the digital haves and have-mores ⁰

by Mark Eltringham • Facilities management, News, Property, Technology

Last week we reported on the ways in which the UK government and British firms are falling short in their approaches to the increasingly digital world. It would be wrong to assume that this is solely an issue on this side of the pond however. A recent report from McKinsey highlights how specific sectors and businesses in the US are also sometimes struggling to meet the challenges and embrace the opportunities presented to them by the digitisation of the economy. The report suggests that overall US firms are only realising around 18 percent of their ‘digital potential’ and the major challenge the US faces is no longer bridging the gap between the digital have and have-nots, but the digital haves and have-mores. Intriguingly the report also breaks down this divide by individual sectors, thereby highlighting those parts of the economy that stand to gain most from bridging the digital divide.

April 1, 2016

Firms think they can hire Millennials as an alternative to digital skills training ⁰

by Mark Eltringham • News, Technology, Workplace

A large number of businesses in the UK aren’t investing enough in bridging their own digital skills gap and instead assuming that they can fix things and improve their productivity simply by employing younger ‘digital natives’ who just know all that sort of stuff anyway. That is the key finding of a new report from Barc ays, which claims that companies are knowingly starving themselves of funding for key digital skills training despite understanding how that impacts their productivity. The report claims that firms on average invest just £109 per employee on digital skills training and are planning to increase that by just 19 percent over the next five years. They do this despite the fact that nearly half (47 percent) concede new tech skills would improve productivity. Instead 40 percent assume they can buy in the skills they need in the form of Millennials because they don’t trust older workers to pick up digital skills as quickly, if at all.

March 31, 2016

Government needs to wise up to the Fourth Industrial Revolution ⁰

by Mark Eltringham • Comment, Property, Public Sector, Technology

Last week, the UK Government passed the latest bill to pave the way for the creation of HS2, the high speed rail line that will initially connect London with Birmingham and later cities like Sheffield, Manchester and Leeds. Most of the criticisms of the line are focussed on its financial and environmental costs, impact on the wider rail network and (frankly poor) design. We can grant the project’s proponents all of their arguments countering those points and still we are left with a perhaps more fundamental problem. We are now committed to creating a train that will monopolise the resources available to public transport for the next twenty years and exist for more than a hundred, but without considering the world in which it will arrive. I’d go further and suggest that even as its tracks are laid, the world around it will already have left it behind, leaving it as an impressive but doomed testament to hubris, old tech and failure of imagination.

March 29, 2016

Workers spend large parts of each day doing nothing or wasting their time ⁰

by Mark Eltringham • News, Technology, Wellbeing

If it ever seems that you spend a large chunk of your average working day either doing nothing or wasting it on pointless nonsense, then don’t worry about it because that is all perfectly normal. You may already know that just by looking around you, but two new surveys highlight just how much time people consider unproductive each day. The Global Attitudes to Work survey from Qualtrics polled 6,250 employees in 14 countries and found that UK workers believe that 36 percent of the time they spend at work is unproductive. This puts the UK towards the bottom of the international pile when it comes to perceptions of their productivity, a fact perhaps explained by another survey from Workfront which suggest that many Brits are unnecessarily disorganised and spend inordinate amounts of time dealing with non work related emails, looking for lost files and then simply replicating them after fruitless searches.

March 22, 2016

Technology firms will determine the future of real estate, claims report ⁰

by Mark Eltringham • Facilities management, News, Property, Technology

The future of real estate will be shaped by the confluence of technological and physical infrastructure, the growth of flexible working, shrinking lease lengths, a shift in focus away from location and the changing expectations of occupiers. These are the key and perhaps unsurprising conclusions of a new report from KPMG. One of the most intriguing findings of the New Foundations report is that the widespread application of data analytics and the growing number of occupiers who will use office space as a service will lead to a greater degree of collaboration between property and technology firms to offer space to clients. Although property firms may still take the lead, the report suggests that ‘serviced office models are just the beginning of this trend and specialist companies will emerge to scale up and manage these income streams. These might be joint ventures between existing property owners and technology providers.’

March 22, 2016

While politicians squabble, here’s what the Budget meant for the workplace ⁰

by Mark Eltringham • Comment, Facilities management, Legal news, Workplace, Workplace design

Strange as it may seem now, there was a Budget last week. We’d planned to produce a report on it once the dust had settled but given that whatever dust had originally been kicked up has now been swept away by a political storm, it’s only now we feel able to offer some perspective a few days out. As ever these days, the budget touched on a number of aspects of the workplace, sometimes hitting the mark and sometimes suggesting politicians don’t yet understand how people work. There was the usual stuff about rates and commercial property but also plenty to digest about the freelance economy, productivity, new technology, flexible working legislation and the current, often faltering attempts to develop wealth and infrastructure as well as the 21st Century creative and digital economy in places other than London. There’s plenty to digest here and plenty of people have already had their say, so a chance to grab a coffee and take all or some of it in.

March 21, 2016

Staff value engagement and culture but many feel let down by employers ⁰

by Mark Eltringham • News, Wellbeing, Workplace

Real estate consultancy JLL has issued a survey to explore the results of its January 2016 report into workplace engagement. The new study reveals – perhaps unsurprisingly – that there is a mismatch between employee’s positive attitudes towards the issues of engagement and culture and their negative experience of them in their current roles. So, while 87 percent of respondents agree that engagement and culture are key drivers of organisational performance, 42 percent don’t believe that their employer effectively capitalises on the workplace to enhance employee engagement, 46 percent do not think that their workplace is used as a key competitive differentiator to attract and retain talent and 41 percent do not agree that their workplace is used as a tool to generate a positive company culture. The study highlights the issues associated with lack of engagement and suggests a number of solutions to help employers engage with staff.

March 18, 2016

Google submits revised plans for California headquarters ⁰

by Mark Eltringham • Architecture, Case studies, Flexible working, News, Technology, Workplace design

Google’s ambitious plans for a new headquarters complex in California have been dramatically scaled back after the original plans were rejected by the City of Mountain View authorities. The original project came into question last year when it was revealed that Google’s plans were seen as overly ambitious given that they were competing for available space with LinkedIn’s plans for an office on adjacent land. The new plans, created by Heatherwick Studio and Bjarke Ingels Group share many of the same objectives however, including an open design, extensive landscaping, a focus on both work and leisure facilities and a flexible and sustainable design. The new schematics present it essentially as Centre Parcs populated by hipsters. As one Insight contributor convincingly argued recently, this sort of design is impressive and ideal for Google but should not be taken as a blueprint for anybody else.