March 7, 2019

A workplace chatbot might soon be one of your new best friends

by John Hildebrands • Comment, Technology

If you’ve ever wished you could delegate certain routine tasks to an assistant, then a chatbot could be just what you need. Staff working for Unilever will soon be able to get HR advice from Una, a new member of staff who will be available worldwide and at any time of day. Una is a chatbot, capable of conversing with employees in 106 countries, using 32 languages, Unilever’s Keith Williams told a conference last year . Unilever employees can contact Una through Skype for Business and complete tasks such as getting information about benefits, claiming for healthcare or selling shares. It saves time poring over FAQs or filling-in forms, and it frees HR staff for more complex queries. (more…)

March 6, 2019

Beware the great apex fallacy of workplace design ⁰

by Mark Eltringham • Comment, Flexible working, Furniture, Technology, Workplace design

Of all the memes and narratives that corrupt public discourse about workplace design, the most pernicious is the one that suggests there is a linear evolution to some grand end point called the Office of the Future. There is a natural human inclination to buy this sort of idea, fed by an assumption that what we find most interesting, aspirational and hence what we read and talk about forms a goal. Read any style magazine and you’ll see the same process at work in every facet of our lives. This is why so many people are quick to consume and then regurgitate the idea that what we see happening in the world’s great tech palaces and creative offices represents the apogees of design to which the rest of us must one day succumb. (more…)

March 6, 2019

It’s not a skills gap, it’s a diversity gap

by Agata Nowakowska • Comment, Workplace

As digital transformation impacts organisations in every industry, the workplace as we know it is evolving fast. For IT leaders, the accelerated rate of technological change means the pressure is on to deliver, manage and secure new platforms. But the wider ramifications of digitalisation projects are proving profound, leaving business executives facing a dilemma. (more…)

March 5, 2019

Designing a better workforce: how workplace design can impact wellbeing

by Mary Lawrence • Comment, Wellbeing, Workplace design

In a recent survey, 95 percent of office workers said their physical work environment is important for their wellbeing and mental health. However, half believe their current working environment does not have a positive effect on their mental health, wellbeing, mood and productivity. The issue of employee wellbeing has risen up business’ agendas in recent years, and, as part of the drive for better mental health support for workers, companies are looking at ways in which the physical workplace can improve the mental health of their employees.

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March 4, 2019

Filtering out the noise, the pathology of work, busy doin muffin and some other stuff

by Mark Eltringham • Comment, Features

We might think that an inability to absorb the vast amount of information generated by our fellow humans and their machines is something of a modern phenomenon, but we’ve always known we can have too much of this particular good thing. Distringit librorum multitude, wrote Seneca in the First Century. An abundance of books is a distraction.

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March 1, 2019

National Employee Appreciation Day? What a joke!

by Helen Jamieson • Comment, Flexible working, Wellbeing

Today is (apparently) a hot new date for all employers’ calendars as we ‘celebrate’ National Employee Appreciation Day. This US import seems to be finding feet in UK workplaces as employers plan to hand out freebies, gifts and perks to their hard-working staff. We all like to receive a thank-you, and likely won’t turn down free cakes, boxes of chocolates, or an early-finish. However, ‘moments’ like these do nothing to improve employment conditions. They are often nothing more than hollow gestures, designed to show the outside world how great an employer is rather than demonstrate true appreciation.

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February 27, 2019

The Hitchhiker’s Guide to the Workplace ⁰

by Mark Eltringham • Comment, Facilities management, Technology, Workplace, Workplace design

We know, and have for a long time, that the workplace is in a state of near constant flux and so we often fall into the trap of assuming that there is some sort of evolution towards an idealised version of it. That is why we see so many people routinely willing to suspend their critical facilities to make extravagant and even absurd predictions about the office of the future or even the death of the office. This is perniciously faulty thinking. However we can frame a number of workplace related ideas in terms of evolutionary theory, so long as we accept one of the central precepts about evolution. Namely that there is no end game, just types progressing and sometimes dying out along the distinct branches of a complex ecosystem. As a nerdy sort of guy of a certain age, I’ve tended to frame my thoughts on all of this with reference to an idea from The Hitchhiker’s Guide to the Galaxy by the great Douglas Adams.

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February 26, 2019

Survey suggests that all age groups are similarly motivated at work

by Sara Bean • Comment, News, Workplace

When comparing the results of 18 – 29-year-olds with other age brackets, we often find that researchers are bending over backwards to find some kind of pattern. Now a new survey a new study from Automatic Data Processing (ADP) finds unsurprisingly, that there is actually little difference between the age groups regarding those who go to work because they like their company and feel that they’re on the same mission. Of those aged 30 – 49 years old, 9 percent choose this option as did 11 percent of 50 – 64-year-olds.

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February 21, 2019

How do we reach consensus about what constitutes good design? ⁰

by Paul Goodchild • Comment, Furniture, Technology, Workplace design

In shows and the media, we are often invited to pass judgement on products and ideas that have been created by other people. The reviews that follow often cement some form of accepted view, even if we often outsource the decision making to people who are better placed to decide, or at least better enabled to express an opinion. Such judgements would not function at all in this regard unless there was some underlying consensus about what constitutes good and bad design at the same time that we all believed we know what good taste is and we all know a good piece of design when we see it. In so far as the consensus is universally accepted, we are all right. But how much do we really understand about the things that surround us and their design? And how meaningful is the consensus? In JG Ballard’s novel High Rise, recently made into a film, he writes of the disdain Anthony Royal, the architect of the eponymous tower has for the tastes of its residents.

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February 21, 2019

Why the gender pay gap is an enduring challenge for many organisations

by Heejung Chung • Comment, Workplace

In April of 2018, large companies with over 250 employees were obliged to report their gender pay gap for the first time. Headlines that week were dominated by some of the surprise and shock of the extent to which women were paid less in majority of the companies reported, while for many women it just confirmed our hidden beliefs. There was a slight optimism, however, that there can only be progress. However, many companies who are reporting their new pay gap for this year show that rather than progress, many have increased their gaps. Why is this the case?

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February 20, 2019

It is time for organisations to embrace the digital workplace

by Christian Brøndum • AI, Comment, Facilities management, Flexible working, Technology, Workplace

With the rise of both cloud-based technology and the worldwide gig economy, the last ten years of the 21^st century have seen some near-revolutionary changes in workplace practice. Entrepreneurs everywhere have been more than happy to make use of these developments, taking advantage of the new business models these changes have brought. For example, IDG found that 73 percent of the organizations that they surveyed have at least one application already in the cloud, and according to ONS, since 2010 there has been a 25 percent increase in the number of non-employer businesses in the private sector, a change attributed to the growing popularity of the gig economy. However, despite all the advances in workplace culture, thousands of workers in the UK are being left behind in outdated modes of work.

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February 19, 2019

Cold noses and warm design; a review of the Stockholm Furniture Fair

by John Sacks • Comment, Workplace design

The scene was set when, on the final approach to Stockholm, the Captain announced that the city was ‘enjoying’ heavy snow and a temperature of minus 15 degrees C. Can the fair organisers be persuaded to move future events to balmy June? Probably not. But of course, everything works perfectly despite the weather, and interiors everywhere are beautifully warm.