February 23, 2024

Rejection of flexible working request shouldn’t blind employers to their legal duties

by Amy Leech • Comment, Flexible working

Flexible working has continued in many workforces since the pandemic. The most common pattern is a hybrid one where employees split their time between the office and home. However some employees are now looking to work remotely on a permanent basis. This is what happened in Wilson v Financial Conduct Authority 2302739/2023. The Claimant submitted a flexible working application requesting to work entirely remotely using her computer and other electronic equipment and to complete all her work without attending a physical office location. The Respondent’s policy was that post-pandemic, the Claimant was expected to work in the office 40 percent of the time and could work the other 60 percent remotely. More →

February 16, 2024

Why changing with the seasons is key to the all-weather workplace

by Russell Glover • Comment, Wellbeing, Workplace design

Love it or hate it, weather chat is part of Britain’s day to day – yet in the world of work it’s not just casual small talk. In fact, the seasons have a real impact on how we feel and perform. The change in seasonal characteristics influences what employees need from where they work. Looking after employee wellbeing and putting individuals in the best position to be productive at work means different things throughout the year. Building in flexibility within workplace strategy and office design is a way to ensure working environments remain a magnetic destination that support people all year round…but what does this type of flexibility look like? More →

February 7, 2024

Whenever I hear the future of work, I reach for my pistol

by Mark Eltringham • Comment, Flexible working, Workplace design

For years it has been evident that there is no ‘future of work’. There is only a journey with no destination and no single way of not getting to it. That hasn’t stopped people talking about it all endlessly. And each time they have, I’ve reached for my pistol. More →

February 7, 2024

Of mice and men

by Mark Eltringham • Comment, Flexible working, Technology

The history of the humble computer mouse dates back to the 1960s and engineer Douglas Engelbart’s work on improving the way people and computers interact. He initially called the device he envisaged a ‘bug’ but the first prototype he created with Bill English was so unmistakeably a rodent that there was only one thing they could have called it. If only they had settled the question of whether the plural was mouses or mice. More →

February 4, 2024

The Kafka trap of return to office arguments

by Mark Eltringham • Comment, Flexible working

Recently, I bemoaned how Orwell is often invoked in support of an argument by people who haven’t read him. They are usually drawing on some laundered misperception of his work, and especially Nineteen Eighty-Four. Well, just a few days ago, I witnessed somebody misapplying the work of Kafka in a similar attempt to make a middlebrow point about the so-called return to office. More →

February 2, 2024

Life at the coalface: How the agile workplace first appeared in the mid 20th Century

by Mark Eltringham • Comment, Wellbeing, Workplace design

The idea of diffusion of innovation has become so embedded in our culture, and most recently so associated with the adoption of new technology, that we might assume it happens in predictable ways. The steps between innovators, early adopters, early majority, late majority, and laggards seem intuitive and certain even when their peaks might be unsure. And yet history teaches us that sometimes new ideas can take years or even decades to take hold, even when they are potentially world-changing and relevant for the era in which they were formulated. More →

February 1, 2024

Underutilised office space? I just can’t be bothered with it

by Mark Eltringham • Comment, Flexible working, Workplace design

A while ago, Antony Slumbers asked me why I thought firms had never done anything much about the underutilisation of their offices. This was in the first throes of lockdown-driven remote work hysteria, prompted by one of those headlines about how offices being half empty was some signifier of hatred for them.

January 31, 2024

The three biggest disruptors of our time

by Jennifer Bryan • AI, Business, Comment, Environment, JB, Technology

When we look at the context for change, we many times just look internally at what we think needs to change for whatever reason and then set about making that happen. Rarely do we think about what is going on for the people within the organisation and just how ready they and the organisation itself are for the actual change and the disruptors that underly it. Are there the right people, systems, processes, etc in place to support the change or are there a number of elements that will hinder it? Not to mention the fact there will be a number of external elements that could and will also either help or hinder the change one way or another. More →

January 30, 2024

Workplace design and the corrective force of rediscovery

by Mark Eltringham • Comment, Workplace design

It has become something of a preoccupation of mine to consider why so many of the conversations we hold about workplace design are largely about the rediscovery of old ideas. It may be because there are constants about how people interact with their surroundings and each other and the truisms underlying those interactions. Although these are often reframed by the amount of data we now have to support them, some things never change. More →

January 25, 2024

The final word on … responsibility

by Mark Eltringham • Business, Comment

There have been many experiments over the years that expose the darker aspects of human nature. One of the most telling of these was carried out by two American researchers called John Darley and Bibb Latane in 1968. The two men’s work was partly inspired by a notorious 1964 murder in which a woman called Kitty Genovese was stabbed to death in public. The murder took place over a period of around half an hour, during which a number of witnesses who watched the crime from their windows failed to help the victim.

January 24, 2024

The final word on workplace wellbeing

by Mark Eltringham • Comment, Wellbeing

The final word? Of course not. Nearly six years ago, we published an article that described how the quest for productivity had been supplanted almost entirely by a new emphasis on workplace wellbeing. It was the final nail in the coffin of scientific management and its central notion of the office as a factory, subject to rigid times and places of work and manufacturing’s culture of process, efficiency and productivity. The office a splice of factory and panopticon. More →

January 22, 2024

London’s office market is reshaping the city and the way people experience the workplace

by Sam Mardon • Comment, Property

London’s office market continues to adapt to evolving workforce demands. The normalisation of hybrid and flexible working since the pandemic remains the biggest cultural shift that the office sector has witnessed in decades. In addition to the rise in demand for quality-as-a-must in 2023, collaboration, culture, and connectivity will lead the charge for office space trends in the year ahead. More →