Tech faults and slow Internet speeds negatively impact productivity

by • Facilities management, News, Technology, Workplace design

Almost eleven working days are lost every year as a result of technology faults and failures a new report claims and complaints of slow Internet speeds compound the issue. A survey of 2,000 UK workers commissioned by IT provider Probrand.co.uk claims that 262 hours and 43 minutes are lost every year due to technology faults and failures, the equivalent to almost 11 working days each year. The majority of workers (76 percent) said that the technical faults they experienced directly impacted their productivity in work. More than half (54 percent) of workers said that most of the faults they endure are due to their computers crashing or running slowly. But the research also found that 48 percent of respondents blame poor internet speeds and connectivity problems for working hours lost. When faced with a technical issue, more than 1 in 3 (35 percent) workers would turn to a colleague first instead of an IT support provider, while 32 percent would search for solutions to technology related issues before contacting their technical support team. 

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OECD publishes major new work on measuring the quality of the working environment

by • News, Workplace design

The OECD has published a major new report which it claims set out an internationally agreed set of guidelines to measure the quality of the working environment. The document covers a wide range of factors related to working conditions based on existing data and a survey of workers in 20 OECD countries. These characteristics of the working environment include risk factors, work intensity, discretion, autonomy and the opportunity for self-realisation. The guidelines have been produced as part of the OECD Better Life Initiative, which was launched in 2011 with the objective of measuring wellbeing. The report then goes on to set out guidelines for analysis based on sets of questions based on 17 workplace factors.

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New intellectual property protection initiative launched for workplace and interior design

by • Furniture, Legal news, News, Workplace design

The Society of British and International Design (SBID) has launched the SBID Intellectual Property (IPP) initiative to mark the new campaign to prevent IP theft in the interior design industry. Developed in association with TM – Eye, with the aim of assisting the industry to obtain objective evidence of design ownership, the venture updates the archaic discourse on intellectual property in design and will raise awareness of what designers need to do to properly protect their work. The issue is one of stolen ideas after a commercial presentation, without consent or a fee, a problem that has plagued the interior design industry and left owners/creators feeling like they had no legal support to refer to. This could typically be the theft of ideas created in an interior designed space or product. This has not only been an ongoing problem for business investors in all creative sectors of design and manufacture, but also a problem for consumers who are put at risk, completely unaware when they purchase a look-alike product, to find a poorly manufactured copy without tested safety marques that could cause untold damage to property.

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White Paper: intuitive design and the changing face of workplace interactions

by • Briefing, Features, Premium Content, Workplace design

In his famous 1988 book The Design of Everyday Things, the cognitive scientist Donald Norman suggests that the way we interact with objects and our surroundings is determined almost entirely by their design. People cannot be the primary reason things succeed or fail, because they are constant, while the design of the object itself is the variable. People can expect to learn how to use things better, but without an underlying people-centric and intuitive approach to design, the design will fail to some degree or other. He concludes that the designer should focus their attention on the interaction between people and the design of objects and surroundings. This principle becomes more relevant with each passing day, as the number of interactions we have with designed objects increases. This is most obvious with regard to our interactions with technology, but it is also apparent across our entire lives.

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Seven workplace stories that have focused our minds this week

by • Facilities management, Technology, Workplace, Workplace design

Innovation in real estate: it’s now or never

Is this the office that people really want?

We only have a ten percent chance of making AI safe

Good thinking might be your silver bullet

The once enlightened approach to staff wellbeing and engagement at Barclays

Drones will reshape how we build cities (registration)

Law firms average arrive and leave times

Image: Simon Heath

It’s just life now: Debra Ward in conversation with Mark Eltringham

by • Facilities management, Features, Podcasts, Property, Technology, Workplace design

There is currently a great deal of talk about the way people experience the workplace. It is a subject linked to the changing nature of work but also a growing awareness that the old demarcations of time and place are falling, and with them the demarcations between the workplace professions.  This subject may be topical but it has been a long term preoccupation for today’s guest on the podcast Debra Ward. Earlier this year Debra joined JLL in the new role of Strategy & Growth Director and one of her first aims has been to focus on the firm’s approach to human experience. This is encapsulated in a major global report on the subject but it’s one that Debra has always championed in here previous roles with MITIE, Macro and Condeco.  Debra is forthright, informed, bright and passionate. Everything you need in a podcast in fact.

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The missing LINC between the office and the future of work

by • Features, Flexible working, Technology, Workplace design

There is a theory that if you want to know how the economy is doing, you ask a taxi driver. The basis for this idea is that they are the first to know when money is getting tight, because people make more use of buses and tubes. In a similar way, one of the best ways of gauging workplace trends is to ask an office furniture company. They’ve always functioned in a fiercely competitive market, but are also the first to notice an economic downturn or a shift in the structure of their markets.

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Seven stories about people, places and technology we’ve been reading this week

Seven stories about people, places and technology we’ve been reading this week

by • AI, Features, Technology, Workplace, Workplace design

How to navigate beyond sustainability buzzwords

The communist party offices around the world

Hawking’s fear that AI may replace humans altogether

Tech giants are transforming Sydney’s business district

How AI will transform the employee experience

Promotion improves men’s job satisfaction but not women’s

Why we value physical objects over digital

Seven workplace stories we’ve been reading this week

by • Facilities management, Features, Flexible working, Technology, Workplace design

UK law firms chop staff space despite headcount growth

What 15 minutes of solitude does for your emotions

Like it or not, popularity at work still matters

How younger men can help to break the glass ceiling

What do small businesses really contribute to the economy?

What technology will mean for traditional real estate models

Poor posture in people with disabilities can be fatal

Image: Claremont Group Interiors

Review: ushering in a new era for the coworking phenomenon 0

by • Comment, Coworking, Technology, Work&Place, Workplace design

Ramon Suarez has produced a very practical book, based on his own experience as one of the pioneers of coworking. And let’s be clear – it is coworking (not “co-working”; there is no hyphen), as Suarez explains, “a coworker (a member of a coworking space) is not the same as a co-worker (somebody who happens to work for the same company or in your same office)”. On his business card, Suarez describes his role as “Serendipity Accelerator”- you will understand that if you read the book. Suarez differentiates coworking from its many (and mostly false) aliases. Shared offices may be collaborative, but do not provide the network of people found in a good coworking space. Networked offices, where more than one company shares space and may collaborate, “come close” to coworking. Hacker & Maker spaces, Accelerators, Incubators and Cafes are similarly differentiated.

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Deus ex machina; what will the coming era of automation and robotics mean for the workplace?

by • AI, Events, Facilities management, News, Technology, Workplace design

The only two things we know for certain about the era of robotics and automation in the workplace are that it will be with us far sooner than many of us expect, and its implications will be far reaching and unlike those most routinely anticipated. However, a clear picture is beginning to emerge about its implications for workplace designers and managers as well as property owners and workers themselves. On 23 November at an event hosted by Vitra in London, a panel of workplace and technology experts including Neil Usher, Kerstin Sailer and Mark Eltringham will present the most up to date thinking on the subject, challenge preconceptions and myths and illuminate a world that is just around the corner. If you’re interested in attending please email rsvp_uk@vitra.com. Full details below.

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Time to address the missed opportunities and wasted resources of the modern workplace

by • Comment, Wellbeing, Workplace design

Rapidly changing work and workplaces. Productivity languishing below optimum levels. Staff engagement well below where it should be. Ongoing recruitment and retention challenges. All this has been building over the last couple of years; it would appear that organisations have never had it so tough. There have been plenty of tough times before, of course, but we have been witnessing something of a ‘perfect storm’ in recent months, where a whole range of issues and developments, as well as advancements and opportunities, have come together to push these challenges up the management agenda. But there are things we can do to make the workplace a better experience for everybody.

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