December 4, 2014

Why doesn’t the HR dept have more of a role in workplace design?

by Steve Brewer • Comment, Facilities management, Workplace, Workplace design

To design a great workplace you need to have an intimate understanding of the culture of the organisation. Culture is a result of the values of the organisation; the way people live those values and the relationships that they hold internally and externally with their marketplace and customers. The look and feel of the organisation needs to reflect the culture, just as a brand of a company reflects the product or service they provide. A good HR department will be able to distil the company culture and FM can bring it to life. We can all name examples of superb HR departments that actively engage with FM on workplace design. However, they are more the exception than the rule. If workplace design is really going to contribute to an increase in business performance then HR and FM need to work together to engage and integrate both the hard (FM) and soft (HR) services of the organisation.

December 3, 2014

Fresh completes a new installation for Teleperformance in Gateshead

by Mark Eltringham • Company news, Facilities management, Workplace design

Interior design and fit-out firm Fresh Workspace has completed a 30,000 sq ft turnkey project at Baltic Place Gateshead for Teleperformance, the world’s largest contact centre and outsourced customer service providers. Teleperformance, which also occupies several sites in The Watermark Gateshead, commissioned Fresh to carry out the fit-out of three floors of the landmark Baltic Quays building on South Shore Road. The project was completed within a 12 week programme of work with a fixed end-date. Works incorporated a range of mechanical and electrical alterations and additions including the provision of a stand-by generator, cooling and fresh air. The full fit-out comprised the specification and installation of partitions, doors, power and data cabling, new furniture, flooring, feature lighting and security systems.

December 3, 2014

It’s no surprise a third of homeworkers choose to work in their pyjamas

by Sara Bean • Comment, Facilities management, Flexible working, News, Technology, Workplace

When I worked for a large publishing house in the 90s, occasionally one of us would ask to work from home. My then editor always had an enlightened policy towards the home-working concept, telling people that she didn’t care if they worked in their pyjamas as long as they met their deadline. In the digital era, home working is a lot more accepted, and according to a new survey, working in your pyjamas is still in vogue, though the 10 per cent of people who admit to working naked must have huge heating bills. The study by Altodigital reflects the usual trade-off associated with flexible working, with 40 per cent of homeworkers claiming their productivity more than doubles, but motivation has a limited scope; peaking at just four hours a day, before it trails off. I’d argue that exactly the same thing happens in the office. Just because people are perceived to be ‘at work’ it’s assumed they are working. More →

December 3, 2014

Focus on the wellbeing of the occupants of the office, not that of the building

by Maciej Markowski • Comment, Facilities management, Wellbeing, Workplace

If you ask a typical corporation about their real estate strategy you will most probably hear a lot about rationalisation, minimising cost and synergy. Real estate strategy should include all these but a cost-cutting approach can be very short-sighted. Staff costs usually account to about 90 per cent of the business operating cost, while any improvement in staff’s productivity will have a stronger and more positive outcome than any cost saving on a building. The recently released World Green Building Council (WGBC) report Health, Wellbeing & Productivity in Offices developed with the support of JLL, Lend Lease and Skanska, clearly shows that the design of an office has a strong impact on the health, wellbeing and productivity of its occupants. It describes the impact of acoustics, interior layout, look & feel, amenities, air quality, thermal comfort, location, daylight and user control on occupants. But it doesn’t stop there.

December 2, 2014

Green manifesto challenges next government to deliver low-carbon economy

by Sara Bean • Environment, Facilities management, News

On the eve of the Autumn Statement, an influential business-led coalition of businesses, NGOs, industry associations and cross-party politicians has called on the next Parliament to tackle a range of environmental challenges affecting the UK economy and the built environment. The Aldersgate Group Manifesto identifies six target areas it says the next government must meet to build a growing, sustainable and resilient UK economy. It must accelerate the move to a competitive low carbon economy; prioritise energy and resource efficiency; improve our understanding and the state of our natural capital; equip the UK’s workforce with the right skills to benefit from the opportunities offered by the transition to a sustainable economy; increase financial flows towards low carbon and other environmental projects; and ensure the UK continues to benefit from progressive European environmental standards whatever the UK’s future relationship with the EU. More →

December 2, 2014

Whatever you might hear, the death of the office is still some way off

by David D'Souza • Comment, Facilities management, Flexible working, Workplace, Workplace design

I was recently asked to join a roundtable about the future of office working at the offices of The Guardian newspaper. Being a simple soul I was quite confused to be asked about the ‘death of the office’ whilst sitting in an office. It seemed not only alive, but also very present. But maybe the sun is starting to set on that way of working. You can find the overview here and I’d draw your attention to the fact that according to The Guardian I had, after 2 hours, reached a point where I was ‘speaking for the whole meeting’. I’m sure I only spoke for part but it may have seemed more to others present. More →

November 28, 2014

Global property measurement standard for offices is published

by Sara Bean • Facilities management, News, Property

The first International Property Measurement Standard (IPMS) for offices has been published. The International Property Measurement Standards: Office Buildings was produced by the IPMS Coalition of 56 organisations to help address the long-standing problem of inconsistency in the way offices are measured around the world, which has led to deviations of up to 24 per cent across different world markets. Launched at a World Bank meeting in May 2013, the standard required 18 months of work by a group of measurement experts, including two global public consultations and 85 drafts and will mean that, for the first time, professionals and their clients will benefit from a common method for measurement, wherever they are. RICS Global President, Louise Brooke-Smith, has defined IPMS as a “profession-led response to globalisation and the vital importance of consistent and transparent standards in a modern world”.

November 28, 2014

NHS estate checks in for major surgery of leases and facilities management

by Mark Eltringham • Facilities management, News, Public Sector

The troubled organisation which looks after a £3 billion chunk of the NHS estate is set to launch an extensive review of its enormous portfolio of offices, hospitals, health centres and GP practices. According to a report on commercial property website CoStar, the move comes as NHS Property Services gets to grips with structural problems in the way the estate is managed, not least the fact that over two thirds of its properties do not have documented leases in place, many facilities management services are provided without a contract in place and nobody seems aware of the true cost of running its estate of the thousands of individual sites involved. The health estate has come under mounting scrutiny over the past two years following the setting up of NHS Property Services in April 2013 as part of the Government’s plans to modernise and rationalise the public sector property portfolio.

November 27, 2014

Regus opens first dedicated drop-in office on the M6 motorway

by Sara Bean • Company news, Facilities management, Flexible working, News

A new dedicated drop-in office has been opened by Regus at Sandbach South motorway service area on the M6 motorway this week. With previous research commissioned by the serviced workspace provider revealing that two fifths of mobile workers had dialled into conference calls whilst driving; dedicated workplaces at motorway service areas are intended to help combat the problem by offering a convenient place to stop off and work, for a few minutes or a few hours. The new drop-in offices will be followed by further Regus Express launches before Christmas at Strensham North (M5), Watford Gap (M1), Chester (M56) and Norton Canes (M6 Toll). The facilities will each feature a drop-in business lounge and high-specification meeting rooms available by the hour and are aimed at attracting those wanting to hold out-of-town meetings and self-employed people seeking an occasional alternative to the home office.

November 26, 2014

CBRE identifies priorities for facilities management excellence

by Sara Bean • Facilities management, Knowledge, News

To achieve operational excellence in facilities management, organisations must balance three priorities: managing costs efficiently and creating value; maintaining high satisfaction among occupants and clients; and proactively stewarding property and infrastructure. Forging the Iron Triangle: Facility Management Operational Excellence, is a new report by the CBRE’s Global Corporate Services research team and the result of a year-long inquiry into mainly US-based facility management organisations, industry scholarship, and an industry-wide survey of more than 125 facility management executives. It reveals the initiatives that have a lasting impact on facilities management team performance and the reduction of risk, increasing workplace satisfaction and extending the useful life of properties or building infrastructure. Talent management, risk management and life cycle cost analysis are also found to be prevalent in high performing FM teams.

November 25, 2014

London Mayor names Business Energy Challenge Gold award winners

by Sara Bean • Environment, Facilities management, News, Property

London mayor Boris Johnson has presented RICS, JLL, EC Harris LLP, ExCeL London (above), Intu, and Linklaters LLP, with Gold awards at the Business Energy Challenge awards, which celebrate private sector businesses that have made the biggest cuts to their energy consumption and use cleaner, greener sources of energy. Fifty-nine participants had submitted data over a six week period and were assessed on the carbon intensity per square metre of their properties; with 27 of the most successful being given a Bronze, Silver or Gold award to recognise their efforts when compared against their baseline 2010/11 energy usage. Around 75 per cent of London’s carbon dioxide (CO2) emissions come from buildings, with workplaces accounting for 42 per cent of total emissions. With 80 per cent of London’s buildings likely still to be operational in 50 years’ time and with much of that estate being energy inefficient the Mayor has set out a building retrofit programme. The Business Energy Challenge aims to challenge the commercial sector to take action and improve its energy efficiency to help save on operational costs. More →

November 24, 2014

Latest Insight newsletter: weaving together the strands of people, place and technology

by Sara Bean • Environment, Facilities management, Flexible working, Newsletter

The latest issue of the Insight weekly newsletter is now available to view online. This week; reflecting on the key messages of this year’s Worktech conference, Sara Bean and Mark Eltringham concur that while the office may be entering a new phase, we still have a need for human interaction and a place we call the workspace. Ergonomics expert Lee Jones warns that the leap in the number of cases of workplace musculoskeletal disorders is a reminder there is a world of difference between an iPad on a sofa and a PC on a workstation and Sam Robins comments on Government plans to measure wellbeing. In news; why the UK’s largest companies are calling for the greater uptake of flexible working, green building credentials become a driver of investment performance and the gender pay gap reaches its lowest point in history. If you don’t already receive a copy, please sign up using the simple subscription form in the right hand sidebar and don’t forget to follow us on Twitter and join our LinkedIn Group to discuss these and other stories.