Building workplace resilience in a changing environment

Building workplace resilience in a changing environment

workplace resilienceFor decades, it has been agreed that change is a constant. So, doesn’t it stand to reason that before a change or crisis happens, an organization should have the ability and resilience to transform? In the McKinsey report, The resilience imperative: Succeeding in uncertain times, resilience is defined as, “the ability to withstand unpredictable threat or change and then to emerge stronger.” In other words, it is the ability to sustain and endure. And it applies just as much to workplace resilience as any other element of the organisation. More →

New issue of IN Magazine is now online

New issue of IN Magazine is now online

IN Magazine coverThe January 2022 issue of IN Magazine is now online. In this issue we: visit what is claimed to be the best office in the world; consider whether the experience of our daily lives is shaped more by maintenance than design; challenge the idea of people as blank slates; look at a new generation of datacentre design; explore the regional flex office market; ask how rising energy costs will impact remote workers; talk to manufacturers using waste and unwanted materials to create new products; hear from Robert Bolton of KPMG on a new era for HR; and learn about how intentional design applies to the workplace. All back issues of IN Magazine are available here.

Want people to return to the office? Then create the best office in the world

Want people to return to the office? Then create the best office in the world

best office in the worldMore obituaries have been written for the office in the past two years than at any time in history. It has often seemed like even the best office in the world couldn’t preserve the idea of the office. And it’s not like the obituaries were all that rare even before the pandemic forced us to reappraise our relationship with work and the times and places we do it. While all these death notices were being served, one particularly well-informed organisation was making some more interesting observations about it all. In particular, it constantly raised the most fundamental question of all. More →

Working from home fuels concerns for energy consumption

Working from home fuels concerns for energy consumption

working from home and the environmentBack in February 2020, consulting firm WSP UK published some interesting research that revealed those working from home during the summer saved around 400kg of carbon emissions, the equivalent of 5 percent of a typical British commuter’s annual carbon footprint. The catch was that it was just a seasonal benefit. If an average employee worked at home all year round, they would produce 2.5 tonnes of carbon per year – around 80 percent more than an office worker. This is because, during the winter, most heating systems in Britain heat the whole house, which produces far more carbon emissions than would be produced from the commute.   More →

Pandemic highlights the need for smarter, more adaptable offices and cities

Pandemic highlights the need for smarter, more adaptable offices and cities

pandemic and smart citiesThe coronavirus pandemic is a new experience for every one of us. It has changed life as we know it – at work, at home and for public interactions. As some countries start to ease restrictions on public life, how can we go back to ‘normal’ while still maintaining social distancing and feeling safe? How do we manage crowded public spaces like shopping malls, cinemas and restaurants? How do we optimize safety in our offices and factories? More importantly, how do we avoid shutting down entire cities and countries when the next pandemic hits? More →

Doing what you love may not automatically make you happier at work

Doing what you love may not automatically make you happier at work

There is a classic saying which has shaped our job choices for years: “Do what you love, the money will follow.” New research suggests this may be true, although not in the way it was originally conceived. The typical logic train has suggested job interest shapes satisfaction and, in turn, satisfaction may drive better performance. However, new research published in the Journal of Vocational Behavior provides some fresh perspectives. It turns out satisfaction has many facets. While interest is one component in job satisfaction, it is not the primary component. Elements such as the organization, relationships with colleagues, leadership and compensation are actually more important than interest in predicting satisfaction. More →

The great office door handle problem

The great office door handle problem

office door handleArchitects and designers have always a had a thing for door handles. It’s the kind of detail they like and one of the most genuinely tactile features of a building. Architects from Frank Gehry to Zaha Hadid have worked on the designs of door handles for manufacturers. It was the Finnish architect Juhani Pallasmaa who described the door handle as ‘the handshake of the building’ in his architectural theory book?The Eyes of the Skin: Architecture and the Senses in 2005. This was cute before last March but now looks slightly menacing.   More →

Wondering what to do about that office of yours? Hold the line.

Wondering what to do about that office of yours? Hold the line.

Bruntwood Bloc Manchester office

At the end of April, New York magazine’s cover feature was headed ‘Remember the Office?’ The article reminisced about a world of cubicles and water-coolers, coffee points and staff parties. Its tone was elegiac, implying that it wasn’t just the enforced distance of 13 months of COVID-19 restrictions that lent enchantment to communal workspace, but the possibility that offices had gone for good.?  More →

Time to stop playing around with the issue of workplace sustainability

Time to stop playing around with the issue of workplace sustainability

workplace sustainabilityThe  so-called green agenda, sustainability and climate change have finally hit centre stage. Various announcements are being made by UK Government and numerous high profile figures are crying a call to action to implement carbon reduction plans now. Lord Mayor of the City of London, Alderman William Russell, stated at the Annual Lord Mayor Gresham Lecture early in 2021: “Climate change is a bigger threat to the world than COVID-19.” He called on the financial and professional services sector to take urgent action to tackle climate change and ensure sustainability is at the heart of every financial decision. More →

Going with the flow in the way we work

Going with the flow in the way we work

Sedus Smart Office

Throughout history we’ve been aware of the state we now refer to as flow. It describes the sensation of existing purely in the moment of some activity, effortlessly achieving what we have set out to achieve and unaware of distractions. Mystics have described it as ecstasy, artists as rapture and athletes as in the zone. This state was first described as flow by the Hungarian psychologist Mihály Csíkszentmihályi in 1975 and has been developed by him and a wide range of other researchers in a number of fields since that time.

The essential characteristic of flow is an individual’s total and enjoyable absorption in an activity to the point that they lose a sense of space and time. It is related to focus but it is not the same. Flow is a state of transcendence and it is just as important in office design as any other domain of human activity.

The idea has been widely talked about as a desirable state in which to complete work, especially creative tasks. Indeed, the idea of heightened states while engaged in tasks predates the work of Csíkszentmihályi. Perhaps the best-known organisational psychologist of all time Abraham Maslow coined the term peak experience to describe intensely joyous and exciting moments. In these moments, we feel more whole, integrated, aware of ourselves and deeply happy. Maslow described them as those “moments of highest happiness and fulfilment” in his 1964 work Religions, Values, and Peak Experiences. He linked them to the idea of self-actualisation from his famous Hierarchy of Needs.

 

Flow is more common at work

Such moments are more likely when we are at work than in other periods of our lives and are relatively common. According to an article by Csíkszentmihályi published in Psychology Today, in a survey of 6,469 Germans, when asked how often they entered a flow state: 23 percent said often; 40 percent said sometimes; 25 percent said rarely; and 12 percent said never or don’t know.

[perfectpullquote align=”right” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]Organisations should seek to develop activities, cultures and environments that make it easier for people to enter flow states[/perfectpullquote]

His own research using more objective methods found that work was better suited to the creation of flow states than passive activities such as watching television, leading him to conclude that ‘work is much more like a game than most other things we do during the day. It usually has clear goals and rules of performance. It provides feedback either in the form of knowing that one has finished a job well done, in terms of measurable sales or through an evaluation by one’s supervisor. A job tends to encourage concentration and prevent distractions, and ideally, its difficulties match the worker’s skills.’

Csikszentmihályi argues that organisations should seek to develop activities, cultures and environments that make it easier for people to enter flow states in their work. This isn’t just about making them more productive and more likely to have good ideas, although those are two of the most important outcomes. In his 2003 book Good Business: Leadership, Flow, and the Making of Meaning, Csikszentmihályi argues that fostering flow states improves morale by creating a sense of greater happiness and accomplishment. He looks at how flow states are essential for the creation of ‘good work’ in which you enjoy the feelings of “doing your best while at the same time contributing to something beyond yourself.” He also highlights the importance of regular feedback as an essential ingredient for the fostering of flow states.

For this reason, flow is not just an important goal for the individual. Because it contributes to organisational goals such as higher productivity, better ideas and improved morale, it can improve the overall performance of the organisation and encourage greater collaboration.

Csikszentmihályi concludes that there are three conditions for the creation of flow states at work:

• One must be involved in an activity with a clear set of goals and progress. This adds direction and structure to the task.

• The task at hand must have clear and immediate feedback. This helps the person negotiate any changing demands and allows them to adjust their performance to maintain the flow state.

• One must have a good balance between the perceived challenges of the task at hand and their own perceived skills. One must have confidence in one’s ability to complete the task at hand.

Designing for flow

There are several characteristics of an office environment that can encourage flow states and meet these prerequisites. The ability to focus and work free from distraction is perhaps the most obvious, but so too are the creation of an enjoyable working culture, strong bonds with colleagues, immediate feedback on tasks, an affinity with each job and regular communication with colleagues.

This demands a sophisticated and intelligent approach that embraces a number of features of office design. The most progressive office design concepts seem ready-made to deliver a working environment that can encourage flow states. By empowering people to work in ways that suit them best with a choice of work styles and offering the sorts of spaces in which people can enter flow states undisturbed, such offices increase the likelihood of flow. This principle of office design aligns completely with the characteristics of flow states.

In addition, the democratic structure of the space makes feedback significantly more likely, while the social spaces, collaborative space and more playful aspects of the design encourage people to be aware of ‘something greater than themselves’.

This article first appeared on the What’s Up blog of Sedus

Image: Sedus Smart Office

Long Covid could become a major problem for employers

Long Covid could become a major problem for employers

long covid and employeesAs workers are encouraged to return to offices in greater numbers, employers should prepare for an influx of employees reporting symptoms of Long Covid.  Cases are rising in the UK and it is estimated that a significant percentage of those testing positive for Covid-19 go on to develop Long Covid, a debilitating condition with symptoms ranging from fatigue and muscle aches, to breathing-related problems and chest pain.  The duration of symptoms varies, with some sufferers recovering after 12 weeks and others continuing to suffer for far longer.  While working remotely, it may have been possible for some employees to manage their symptoms privately; however, the requirement to attend the office may prompt them to disclose their condition and seek the support of their employer. More →

Firms don’t use artificial intelligence much, so the current hype is tripe

Firms don’t use artificial intelligence much, so the current hype is tripe

a long road ahead for artificial intelligenceMany governments are increasingly approaching artificial intelligence with an almost religious zeal. By 2018 at least 22 countries around the world, and also the EU, had launched grand national strategies for making AI part of their business development, while many more had announced ethical frameworks for how it should be allowed to develop. The EU documents more than 290 AI policy initiatives in individual EU member states between 2016 and 2020. More →