November 12, 2015

The three workplace professions need to face up to a new reality ⁰

by Mark Eltringham • Comment, Facilities management, Technology, Workplace

The modern workplace consists of an often unholy trinity of people, place and technology and each of these facets has its own associated profession; HR. IT. FM. Six letters. Three disciplines. One big mess. When life was simple, with people generally going to work in the same place and at the same time, each of these professions could operate in its own bubble, with a clear sphere of influence and control. Sure, they could behave in interdisciplinary ways, they could have their intersections, but at the end of each encounter they could each go their separate ways. That is no longer true. The workplace is no longer primarily physical, but digital and cultural too. The boundaries of space and time have slipped and taken with them the clear demarcations between the three main workplace professions. All of this is bound to provoke as big an existential crisis for the professions as it does for the workplace itself.

November 9, 2015

Last chance to book next week’s Worktech London at a discounted rate ⁰

by Mark Eltringham • Events, Facilities management, Flexible working, News, Technology, Workplace design

In just over a week’s time, Worktech, the international conference series on the future of work, workplace and technology will return to Level 39 – Europe’s largest technology accelerator space. The event will bring together over 350 of the biggest and brightest names to debate, discuss and divulge the latest thinking on the future of work. Companies booked to attend include ANZ, AON, Allen & Overy, Arup, Barclays, Cabinet Office, Catlin, Central Working, Cisco, Deloitte, Deutsche Bank, Diageo, Discovery, Ebay, EE, Ernst & Young, GlaxoSmithKline, Goldman Sachs, IKEA, ITV, International Group for Environment and Development, Kings College London, Lenovo, McKinsey, Microsoft, National Grid, Royal Bank of Scotland, Schroders, Sonos, UBS, Vasakronan and Vodafone. Worktech15 takes place on 17th and 18th November and Insight readers can enjoy discounted tickets.

November 9, 2015

Business success is progressively less related to employment levels ⁰

by Mark Eltringham • Comment, Technology, Workplace, Workplace design

If you want to understand exactly how the economy has changed over the last few decades, one of the most important statistics is also one of the least remarked upon. It is the growing disconnect between a firm’s earnings and the number of people it employs, a statistic that puts paid to the lie that people are an organisation’s greatest asset. Once upon a time, of course, there was a direct correlation of one sort or another between the a firm’s revenue and the number of people it employed and consequently the amount of space that it took up. This was especially true for the world’s great manufacturers and other industries engaged in what was once proper work; moving, creating, destroying and maintaining things. Growth and success meant more employment and more space. There were economies of scale but the upshot was more or less an arithmetic progression in employment based on earnings.

November 6, 2015

Email overload draining your productivity? Let your tech answer for you ⁰

by Mark Eltringham • News, Technology, Wellbeing, Workplace

At this week’s CIPD conference in Manchester, HR Godfather Cary Cooper used his keynote address to highlight the deleterious effects of email on productivity and wellbeing. He once more highlighted how email remains the single most substantial drain on people and called on the serried ranks of managers to take up arms against our overstuffed inboxes. No doubt he now welcomes the news that one tech company is determined to become the solution to the problem, even though they’re also the cause of it. Google have launched a system called Smart Reply for Gmail users which uses a ‘deep neural network’ to analyse incoming emails and suggest three likely replies to mobile users to choose from, enabling them to respond quickly and without expending too much energy. Responses are not based on any insight into the user’s own preferences, but what the system considers likely as a general rule.

November 5, 2015

Data transforms the roles of offices and the people who manage them

by Philip Ross • Comment, Facilities management, Technology, Workplace

The modern workplace creates the physical,technological and cultural point of intersection between a number of abstract or movable facets of the business, including people, technology, culture and creativity. That has always been true to a large extent but with the growing complexity of exactly how, when and where we work, this role of the office as the epicentre of it all has been thrown into sharp relief. With that has come a greater understanding of the intersections that exist between disciplines such as IT, FM and HR. In some areas, the roles already appear indistinguishable and I believe this will only become more apparent. The main driver of that growing convergence of roles will be the availability of data to make informed decisions about interrelated aspects of organisational culture, work practices, office design and management and the development and motivation of individuals.

October 29, 2015

Facilities management must become more strategic or risk becoming irrelevant ⁰

by Mark Eltringham • Facilities management, News, Technology, Workplace design

A new report claims that there are persistent and well-founded perceptions at boardroom level that facilities management is a support function with little or no strategic relevance and that this poses a serious risk to the discipline. While this may raise few eyebrows amongst those who have been aware of the problem for many years, what is startling is that the report comes from the International Facilities Management Association. The report, Redefining the Executive View of Facility Management, authored by Richard Kadzis, highlights the long reported mismatch between this perception and that of facilities managers themselves who believe they represent an industry that continues to adapt to a changing world and add value to the organisation. Conversely, senior executives see FMs as ‘glorified custodians’ whose performance should be measured in terms of the money they save the organisation.

October 27, 2015

OECD report urges firms to use Big Data analytics for growth and wellbeing ⁰

by Mark Eltringham • Facilities management, News, Technology, Wellbeing, Workplace

A new OECD report claims that organisations could be doing far more to use the data they and their employees generate to deliver a wide range of social, economic, commercial and personal benefits. In Data-driven innovation for growth and wellbeing, it suggests that governments do more to encourage investment in Big Data and promote data sharing. The report urges countries to act to train more data scientists, reduce barriers to cross-border data flows and encourage investment in business processes to incorporate data analytics. It also claims that few companies outside the ICT sector are changing internal procedures to take advantage of data. This is particularly the case for small and medium-sized companies who face barriers to the adoption of data-related technologies such as The Cloud, partly because they have difficulty implementing organisational change due to limited resources.

October 22, 2015

UK’s digital leaders set to deliver £92 billion boost to economy ⁰

by Neil Franklin • Company news, News, Technology

A new report from Virgin Media Business and Oxford Economics claims that the UK’s ‘Digital Leaders’ are set to use digital technology deliver a massive boost to the UK economy in the very near future. The study of 1,000 companies employing 470,000 people claims that the UK economy could see an increase of 2.5 percent in GDP (£92 billion) and create more than a million new jobs over the next two years. According to the respondents, they had already increased their revenues by 4.4 per cent and reduced costs by 4.3 per cent over the past year by making better use of digital technology, generating an estimated £123 billion contribution to the UK’s economy, equivalent to 3.4 per cent of GDP. In terms of jobs, 44 per cent of executives don’t expect any jobs to become obsolete and, across the economy, companies anticipate hiring 1.1 million employees as a result of digital investments.

October 20, 2015

Majority of US workers keep relationship with boss strictly professional ⁰

by Sara Bean • News, Technology, Workplace

Nearly three-fourths (74 percent) of US employees consider their relationship with their boss to be excellent or good. However, for many employees, that relationship does not extend out of the office. According to staffing company Spherion’s “WorkSphere” survey, American workers who have a boss are split on whether they consider him or her a friend — 49 percent say yes, while 51 percent say no. And, while 82 percent of employees who have a boss report socializing with him or her during work hours or at work-related events, fewer than half of these workers (46 percent) ever see their boss outside of the office, and 41 percent consider their relationship exclusively professional. However, nearly one in five (18 percent) are connected on their personal social media channels; with nearly twice as many workers ages 18-44 (23 percent) engaging with their bosses in this manner than workers ages 45-54 (12 percent).

October 15, 2015

New research uncovers hours lost due to bad tech, meetings and distractions ⁰

by Neil Franklin • News, Technology, Workplace

According to the Productivity at the Office report published this week by comms firm Jabra, UK businesses are continuing to find the creation of a productive workplace challenging. According to the study, although businesses are investing proactively in time and tools for skilled professional office-based staff to effectively collaborate and concentrate with each other, employees continue to face up to 17 different distractions throughout each working day, attend unproductive meetings and struggle to use technology that was originally intended to improve productivity. Amongst the key findings of the report are that 36 percent of respondents think office meetings diminish productivity, 46 percent think noise levels are the most distracting issue in the office and 28 percent are annoyed by too many emails, though 78 percent would rather send an email than make a call to resolve an issue.

October 10, 2015

UK’s best workplace? + Apple’s new office + Design and happiness ⁰

by Sara Bean • Flexible working, Newsletter, Technology, Wellbeing, Workplace, Workplace design

In this week’s issue; Mark Eltringham says Jeremy Hunt’s views on the UK’s need to work longer hours does not make practical sense and explains why workplace design isn’t the only way to engage people. The Civic Centre & One Stop Shop in Keynsham, near Bath wins ‘Best of the Best workplace in the country’ in the BCO awards; Apple plans to add another tech palace alongside its Norman Foster designed campus in California; and a new survey finds that companies are rethinking the tools they use to keep employees loyal. Employers admit to an ad hoc approach to flexible working practices; millennials prefer value accelerated career paths and diversity over job security; and we preview a new Technology and Trends event. Visit our new events page, subscribe for free quarterly issues of Work&Place and weekly news here. And follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

October 7, 2015

Technology and Trends 15 events offer vision of the future of work ⁰

by Neil Franklin • Events, Facilities management, Insight promotion, Technology, Workplace, Workplace design

A series of executive briefings taking place next week in Central London offers you the chance to learn about the next generation of technologies and their impact on the workplace, working practices and office design. Insight readers can enjoy a 15 percent discount by using this link. Tickets are going fast with some sessions already sold out, so we’d encourage you to book as soon as possible. Technology & Trends 2015 offers an expert analysis on new technologies such as the Internet of Things, Bluetooth Low Energy, iBeacons, smart buildings, wayfinding apps and collaboration tools such as Skype for Business and Surface Hub. Aimed at facilities managers, corporate real estate managers, architects and designers, IT managers and HR professionals, the event takes place at Herman Miller’s National Design Centre. Full details of the event can be found here.