November 5, 2015

Data transforms the roles of offices and the people who manage them

by Philip Ross • Comment, Facilities management, Technology, Workplace

The modern workplace creates the physical,technological and cultural point of intersection between a number of abstract or movable facets of the business, including people, technology, culture and creativity. That has always been true to a large extent but with the growing complexity of exactly how, when and where we work, this role of the office as the epicentre of it all has been thrown into sharp relief. With that has come a greater understanding of the intersections that exist between disciplines such as IT, FM and HR. In some areas, the roles already appear indistinguishable and I believe this will only become more apparent. The main driver of that growing convergence of roles will be the availability of data to make informed decisions about interrelated aspects of organisational culture, work practices, office design and management and the development and motivation of individuals.

October 29, 2015

Facilities management must become more strategic or risk becoming irrelevant ⁰

by Mark Eltringham • Facilities management, News, Technology, Workplace design

A new report claims that there are persistent and well-founded perceptions at boardroom level that facilities management is a support function with little or no strategic relevance and that this poses a serious risk to the discipline. While this may raise few eyebrows amongst those who have been aware of the problem for many years, what is startling is that the report comes from the International Facilities Management Association. The report, Redefining the Executive View of Facility Management, authored by Richard Kadzis, highlights the long reported mismatch between this perception and that of facilities managers themselves who believe they represent an industry that continues to adapt to a changing world and add value to the organisation. Conversely, senior executives see FMs as ‘glorified custodians’ whose performance should be measured in terms of the money they save the organisation.

October 27, 2015

OECD report urges firms to use Big Data analytics for growth and wellbeing ⁰

by Mark Eltringham • Facilities management, News, Technology, Wellbeing, Workplace

A new OECD report claims that organisations could be doing far more to use the data they and their employees generate to deliver a wide range of social, economic, commercial and personal benefits. In Data-driven innovation for growth and wellbeing, it suggests that governments do more to encourage investment in Big Data and promote data sharing. The report urges countries to act to train more data scientists, reduce barriers to cross-border data flows and encourage investment in business processes to incorporate data analytics. It also claims that few companies outside the ICT sector are changing internal procedures to take advantage of data. This is particularly the case for small and medium-sized companies who face barriers to the adoption of data-related technologies such as The Cloud, partly because they have difficulty implementing organisational change due to limited resources.

October 22, 2015

UK’s digital leaders set to deliver £92 billion boost to economy ⁰

by Neil Franklin • Company news, News, Technology

A new report from Virgin Media Business and Oxford Economics claims that the UK’s ‘Digital Leaders’ are set to use digital technology deliver a massive boost to the UK economy in the very near future. The study of 1,000 companies employing 470,000 people claims that the UK economy could see an increase of 2.5 percent in GDP (£92 billion) and create more than a million new jobs over the next two years. According to the respondents, they had already increased their revenues by 4.4 per cent and reduced costs by 4.3 per cent over the past year by making better use of digital technology, generating an estimated £123 billion contribution to the UK’s economy, equivalent to 3.4 per cent of GDP. In terms of jobs, 44 per cent of executives don’t expect any jobs to become obsolete and, across the economy, companies anticipate hiring 1.1 million employees as a result of digital investments.

October 20, 2015

Majority of US workers keep relationship with boss strictly professional ⁰

by Sara Bean • News, Technology, Workplace

Nearly three-fourths (74 percent) of US employees consider their relationship with their boss to be excellent or good. However, for many employees, that relationship does not extend out of the office. According to staffing company Spherion’s “WorkSphere” survey, American workers who have a boss are split on whether they consider him or her a friend — 49 percent say yes, while 51 percent say no. And, while 82 percent of employees who have a boss report socializing with him or her during work hours or at work-related events, fewer than half of these workers (46 percent) ever see their boss outside of the office, and 41 percent consider their relationship exclusively professional. However, nearly one in five (18 percent) are connected on their personal social media channels; with nearly twice as many workers ages 18-44 (23 percent) engaging with their bosses in this manner than workers ages 45-54 (12 percent).

October 15, 2015

New research uncovers hours lost due to bad tech, meetings and distractions ⁰

by Neil Franklin • News, Technology, Workplace

According to the Productivity at the Office report published this week by comms firm Jabra, UK businesses are continuing to find the creation of a productive workplace challenging. According to the study, although businesses are investing proactively in time and tools for skilled professional office-based staff to effectively collaborate and concentrate with each other, employees continue to face up to 17 different distractions throughout each working day, attend unproductive meetings and struggle to use technology that was originally intended to improve productivity. Amongst the key findings of the report are that 36 percent of respondents think office meetings diminish productivity, 46 percent think noise levels are the most distracting issue in the office and 28 percent are annoyed by too many emails, though 78 percent would rather send an email than make a call to resolve an issue.

October 10, 2015

UK’s best workplace? + Apple’s new office + Design and happiness ⁰

by Sara Bean • Flexible working, Newsletter, Technology, Wellbeing, Workplace, Workplace design

In this week’s issue; Mark Eltringham says Jeremy Hunt’s views on the UK’s need to work longer hours does not make practical sense and explains why workplace design isn’t the only way to engage people. The Civic Centre & One Stop Shop in Keynsham, near Bath wins ‘Best of the Best workplace in the country’ in the BCO awards; Apple plans to add another tech palace alongside its Norman Foster designed campus in California; and a new survey finds that companies are rethinking the tools they use to keep employees loyal. Employers admit to an ad hoc approach to flexible working practices; millennials prefer value accelerated career paths and diversity over job security; and we preview a new Technology and Trends event. Visit our new events page, subscribe for free quarterly issues of Work&Place and weekly news here. And follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

October 7, 2015

Technology and Trends 15 events offer vision of the future of work ⁰

by Neil Franklin • Events, Facilities management, Insight promotion, Technology, Workplace, Workplace design

A series of executive briefings taking place next week in Central London offers you the chance to learn about the next generation of technologies and their impact on the workplace, working practices and office design. Insight readers can enjoy a 15 percent discount by using this link. Tickets are going fast with some sessions already sold out, so we’d encourage you to book as soon as possible. Technology & Trends 2015 offers an expert analysis on new technologies such as the Internet of Things, Bluetooth Low Energy, iBeacons, smart buildings, wayfinding apps and collaboration tools such as Skype for Business and Surface Hub. Aimed at facilities managers, corporate real estate managers, architects and designers, IT managers and HR professionals, the event takes place at Herman Miller’s National Design Centre. Full details of the event can be found here.

October 6, 2015

Apple agrees deal for new tech palace and campus in California ⁰

by Mark Eltringham • Architecture, News, Property, Technology

According to a report published in the Silicon Valley Business Journal, Apple is planning to add another tech palace to run alongside its Norman Foster designed campus in California. This time Apple is not commissioning a purpose made building but is buying one off the shelf, albeit one marked ‘exactly the sort of place Apple would occupy’. The HOK designed Central and Wolfe campus in Sunnyvale will house 3,000 employees in three connected six storey offices set in landscaped grounds that include walks, bike paths and retail and leisure facilities. The campus is designed to achieve a LEED Platinum accreditation so includes green roofs, solar panelling and water reclamation technology. According to the report: “The campus promises to dramatically alter a neighborhood dominated by single-storey industrial and R&D buildings. While Apple has been snapping up existing buildings all over the neighborhood, the massive new campus could become a new icon for the region.”

October 5, 2015

Collaborative work goes hand in hand with better talent retention ⁰

by Neil Franklin • Flexible working, News, Technology

Companies are rethinking the tools they use to keep employees engaged and loyal – especially at a time when flexibility and choice are increasingly important to an workforce that craves mobility and choice. A newly released survey from Jive Software claims that as the workforce continues to evolve and new future of work trends emerge, seven out of ten (72 percent) employees want to use more technology in the workplace that enables them to work from anywhere. Furthermore, the same percentage state that the freedom to try tools make them more effective in their job, with 43 percent finding it a powerful loyalty driver. According to the study of 1,000 US based employees, firms are also catching on to future of work trends and the impact that technology can have for employee retention. Eighty-four percent of employers want to implement technology that enable workplace flexibility.

October 3, 2015

Death of the office + Gen Z at work + Transformational management ⁰

by Sara Bean • Flexible working, Flooring, Newsletter, Technology, Wellbeing, Workplace, Workplace design

In this week’s issue; Mark Eltringham on why the facts don’t support the myth that the office is dying; and what Anaïs Nin can teach us about the way we design and use workplaces. The CIPD issues a new set of case studies that demonstrate the important role of HR in aiding transformational change; the BSIA explains why Generation Z is the first tribe of true digital natives; and human error is still the leading cause of data loss for UK organisations. More Americans than ever choose to work from home, but homeworking Brits are growing increasingly disconnected from their colleagues. And evidence that a caring and supportive boss is the missing link between employee engagement and mental health. Visit our new events page, subscribe for free quarterly issues of Work&Place and weekly news here. And follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

October 2, 2015

For once and for all, please stop with this ‘death of the office’ stuff ⁰

by Mark Eltringham • Comment, Furniture, Property, Technology, Workplace design

I was involved in a meeting with an office fit-out company this week which involved a discussion of how their clients can develop misconceptions about the extent to which their contemporaries are introducing new office design and management models based on agile working, shared space, mobile technology and all that other good stuff. This presents a particular challenge for firms in the sector because their day to day experiences of what clients talk about and ask from them can be pretty removed from the things talked about in the media. If you were to judge the state of the office solely on the basis of what you read and hear and see at shows, it would be easy to conclude that the office is indeed dying and dragging down with it the markets for office furniture, commercial property and traditional technology. The problem is that the facts don’t support that notion at all.