May 1, 2014

Wearable technology will improve productivity and job satisfaction, claims report

by Mark Eltringham • News, Technology, Workplace

It’s remains a cause of a great deal of rancour in workplaces and public spaces around the world but new research from Goldsmiths, University of London claims that wearable technology can boost employee productivity by over 8 percent and job satisfaction by around 3.5 percent. The study was carried out as part of the University’s Human Cloud at Work (HCAW) programme and was designed to explore the effects of wearable technologies such as Google Glass in the workplace and on employee wellbeing, productivity and job satisfaction. HCAW is a two-year collaborative project between the Institute of Management Studies and cloud specialist Rackspace to investigate how cloud-enabled wearable devices will impact on individuals and businesses.

April 18, 2014

The latest issue of Insight is now available to view online

by Sara Bean • Architecture, Facilities management, Newsletter, Technology, Workplace, Workplace design

In the latest Insight newsletter, available to view online; read (and watch) a list of some of the greatest songs to deal with the arcane subject of office furniture and discover the six dimensions of wellbeing that can be impacted by the design of the physical environment. Details of the first free and publicly available resource for building professionals to access detailed comparative data on carbon in buildings; and research that shows moderate stress levels can actually help a manager’s performance. Mark Eltringham suggests the real reasons why so many employers champion the open plan office layout and argues the design of trains [pictured] is almost as great an indicator of workplace thinking as the office itself. Finally, our regular contributor Simon Heath defends the much maligned HR function. To automatically receive our weekly newsletter, simply add your email address to the box on the home page.

April 16, 2014

European Commission names Munich as continent’s main tech hub

by Mark Eltringham • News, Property, Technology

Never mind the Champion’s League, there is a fascinating battle across Europe’s major cities to win the tech hub crown, or at least wear it for a year before it is snatched away by some other agglomeration of latte-sipping arrivistes. The latest City to be awarded the mantle is, perhaps surprisingly, Munich often seen as something of a laggard even within the borders of Germany, playing second fiddle to Berlin. According to the European Commission report (not so snappily titled Mapping the European ICT Poles of Excellence: The Atlas of ICT Activity in Europe) even London, usually regarded as the continent’s tech heartland, bends the knee to the Bavarian City. According to the report’s authors Munich is particularly strong in research and development, although it loses out to London on other factors including networking and access to finance. Paris was placed third.

April 10, 2014

A rail network carrying people on blurred lines into the future of work

by Mark Eltringham • Comment, Flexible working, Technology, Workplace design

The UK rail industry has a somewhat ambiguous relationship with the idea of remote working. While the business case for the controversial HS2 rail line was until recently predicated on the remarkable assumption that people don’t work on trains (now replaced by another set of assumptions to get to the numbers it needs for politicians to go along with it all), the number of journeys people make on trains has been increasing steadily for some time, regardless of the potential for technology to make many of those journeys unnecessary. So while we’re already into uncharted territory in our ability to forecast the impact of new technology and working practices on the need for physical presence, the train and the rail network does offer us a touchstone for thinking about it. And what we find in that respect is a blurring of the lines between several worlds, as we do in pretty much every aspect of our lives.

April 9, 2014

Local Government is lagging behind in its use of digital technology

by Mark Eltringham • News, Public Sector, Technology

A new report claims that the UK’s local authorities are not only lagging behind the rest of the world in their use of digital technology but in some areas their development has stalled completely, despite significant investment. The report, Smart People, Smart Places from the New Local Government Network claims that ‘whilst there is much good practice emerging, councils sometimes struggle to fully unlock the benefits of technologies that they do invest in [because] they are often uncomfortable, and risk averse.’ While it acknowledges that the problem does not apply to every council, with some showing exemplary thinking in certain areas, it also paints a general picture of organisations unable and unwilling to make the most of the technology in which they invest, lacking vision and leadership and intimidated by change.

April 7, 2014

Can building design presage a fall from grace for the world’s tech giants?

by Mark Eltringham • Architecture, Comment, Technology, Workplace design

At the movies, buildings are often used to denote hubris. The ambitions and egos of Charles Foster Kane and Scarface are embodied in the pleasure domes and gilded cages they erect to themselves. Of course, things then invariably go badly wrong. In the real world too, monstrous edifices have often presaged a crash. The UK’s most ambitious and much talked about office building at the turn of the Millennium was British Airways’ Waterside, completed in 1998, just a year after Margaret Thatcher famously objected to the firm’s new modern tailfin designs by draping them with a hankie and three years before BA had to drop its ‘World’s Favourite Airline’ strapline because by then it was Lufthansa. Nowadays BA isn’t even the UK’s favourite airline, but Waterside remains a symbol of its era, albeit one that continues to influence the way we design offices.

April 3, 2014

Benefits of mobile broadband to Australia run to tens of billions, claims report

by Mark Eltringham • Flexible working, News, Technology

While the UK Government continues to fuss over the rollout of broadband in the UK, bickering with the notoriously ponderous BT about a dysfunctional monopoly they created themselves, a new report from Australia claims that the economic benefits of mobile broadband in that country came to nearly AU$34 billion (£19 billion) last year. The report commissioned by the Australian Communications and Media Authority (ACMA) in partnership with the Centre for International Economics (CIE) and Analysys Mason found that although the mobile telecoms sector only accounts for 0.5 percent of economic activity in Australia, its impact on productivity is profound. Last year it accounted for an additional AU$33.8 billion in activity, 2.28 percent of Australia’s total gross domestic product. The report makes its claim on the basis that between 2006 and 2013, productivity growth was 11.3 percent per year, but would have been only 6.7 percent without mobile broadband.

April 2, 2014

New consortium aims to standardise technology to drive Internet of Things

by Mark Eltringham • Facilities management, News, Technology

The development of the much talked-about Internet of Things has been boosted with the announcement that AT&T, Cisco, GE, IBM and Intel have come together to form a group called the Industrial Internet Consortium (IIC) which will aim to standardise the way certain technologies function and so drive the uptake of the Internet of Things. The group has the apparent backing of the White House which has also announced that it will invest $100 million in research into the way physical objects can be linked to the internet, which is the fundamental principle of the Internet of Things. The IIC will be outlining its own plans in the near future to establish a common, global framework for the development of inter-connected digital and physical worlds and so sped up the adoption of an idea that promises to transform many aspects of our lives but which has not moved quickly enough, according to many commentators.

March 28, 2014

Google’s new Amsterdam office exposes Tech’s youthful obsessions

by Mark Eltringham • Comment, Technology, Workplace design

Back in the 1990s, when Frank Duffy was one of the august handful of people popularising notions of a changing approach to office design, he categorised four models of the workplace that he foresaw would come to reflect the work done in them, namely the den, cell, hive and club. Back then, the word ‘club’ conjured up images of gentleman’s clubs and Duffy himself described it in his 1997 book The New Office as ‘essentially an ingenious early 19^th Century device to allow the kind of people who are now called networkers to share as supportive an environment as possible’, illustrating his point with an old coloured engraving of upright gents sitting around in a neo-classical, Victorian, smoke-filled room reading newspapers, sipping port and chewing the fat. Nowadays, the word club would appear to suggest something more along the lines of a youth club, as the latest pubescent design of a Google office shows us. More →

March 25, 2014

The workplace should be designed for (and by) people, not robots

by Simon Heath • Comment, Facilities management, Technology, Workplace design

From existential and dystopian fears expressed through books and films, we have long had an uneasy relationship with the idea of automatons and artificial intelligence. The UKCES saw robotics and automation as significant enough to include in it’s recent report on the future of work and the risks to jobs are very real based even on the more widespread adoption of the technologies already available to us. The possibility that many people may cease to have any economic value is a challenge we seem ill-equipped to meet. As ever, the web giants are leading the charge with Amazon prototyping delivery of packages by the kind of drones more commonly used over the tribal badlands of Afghanistan, as well as Google’s recent purchase of Boston Dynamics, makers of military-spec robots. The people behind the algorithms that gave us the unintentional hilarity of Google Suggest are now branching to create the sort of killer robots produced by OmniCorp in the Robocop movies.

March 20, 2014

European executives overconfident about their ability to manage change

by Mark Eltringham • Comment, Facilities management, News, Technology

There are a number of casual truisms about the modern workplace that everybody accepts to the point they become clichéd. But knowing something and knowing what to do about it can be two completely different things. While we might all agree that ‘change is a constant’ and the ‘main driver of change is technology’, both ideas are subject to the interconnected and immutable law that whatever we do is likely to be wrong to a greater or lesser degree. According to new research from the Economist Intelligence Unit, one of the main reasons for this is that organisations and business leaders are not very good at judging how responsive they are to change, make the converse misjudgements about the readiness of their competitors. In the words of the survey, they tend to see themselves as speedboats while viewing their competitors as supertankers when the reality is often the other way around.

March 17, 2014

The engaged employee remains as elusive as ever, claims global Deloitte report

by Mark Eltringham • Flexible working, Knowledge, Technology, Workplace

To describe the truly engaged employee as elusive would be something of an understatement. It seems as if the more firms strive to engage with the people who work for them, the less engaged they become, like somebody responding to the gifts and attention of a needy and increasingly creepy lover. A new study from Deloitte frames the paradox. The Global Human Capital Trends survey of 2,500 organisations from around the world found that as they pursue policies to engage employees, they also exhibit a startling inability to do so. Regardless of what they try, they struggle to attract and retain the right people and are all too dispiritingly aware of their ability to create a compelling and engaging brand. The findings back up those of a worldwide Gallup report published last October which found just one in eight employees feel committed to their jobs and able to make a positive contribution.