Search Results for: engage

What is the role of a change manager?

What is the role of a change manager?

by • Comment, JB

There seems to be a constant debate as to when a change manager should join a project based on the perceptions of what a change manager does. Many change managers feel they are brought onto a change programme only once the programme/project team realise they need to start communicating to the business about the change. The fact of the matter is that although communication is a key element of generating change, it is not the sole element or what enables change to happen. You can literally have thousands of communications of all different kinds from emails, posters, videos and townhalls, to name a few, but none of this will mean that change will actually occur. (more…)

Mismatched technology may be driving down productivity

Mismatched technology may be driving down productivity

by • News, Technology

A new poll from Apogee Corporation claims that current workplace environments are failing to cater to different personality types, leading to significant collaboration challenges, reduced productivity and potentially driving away 'talent'A new poll from Apogee Corporation claims that current workplace environments are failing to cater to different personality types, leading to significant collaboration challenges, reduced productivity and potentially driving away ‘talent’. The survey of 1,001 UK employees in mid-sized businesses suggests that 79 percent of workers struggle with meeting technology when collaborating with colleagues. This is particularly detrimental to extroverts, with 84 percent reporting a drop in productivity while working remotely. (more…)

Not luddite dinosaurs but the sensible voice of caution on AI. And you need to listen

Not luddite dinosaurs but the sensible voice of caution on AI. And you need to listen

by • AI, Comment, SF, Technology

In my line of work, it is easy to get away with not being au fait with technology. Having previously laughed off my ineptitude saying ‘there’s a reason I work with people not machines!’ I never considered I had a place in the realm of all things IT and computers. Until I discovered AI. More specifically, Deep Neural Networks. With a specialism in Neuropsychology, I was intrigued by a discipline that aimed to recreate that which we barely understand; the human brain. One of my favourite (and most frustrating) realisations when I began studying more than twenty years ago, was that I could dedicate myself to learning about the human brain 24/7 for the rest of my life… and still barely scratch the surface. Yet here was an AI community telling me they could recreate it. I was beyond intrigued and so began my unexpected delve into the world of all things machine learning and I haven’t looked back. (more…)

Rigid return to office mandates and fixed places of work are backfiring

Rigid return to office mandates and fixed places of work are backfiring

by • Flexible working, News, Workplace

A new study by Great Place To Work claims that forcing employees back to the office with so-called return-to-office mandates can have negative consequencesA new study by Great Place To Work claims that obliging employees back to the office with so-called return-to-office mandates and restricting their choice of work location can have negative consequences for the business. The report based on a survey of 4,400 US workers, claims to reveal a strong correlation between work location flexibility and positive employee experiences. Compared to those without a choice, employees with control over their work environment are three times more likely to want to stay with their company, and significantly less likely to become disengaged – a trend that has been referred to as “quiet quitting.” They’re also more likely to put in extra effort, foster good relationships with their managers, and feel their workplace fosters a healthy psychological and emotional environment. (more…)

‘The Big Stay’ – it’s time to invest in employees, not to cut costs 

‘The Big Stay’ – it’s time to invest in employees, not to cut costs 

by • Comment, Workplace

The Great Resignation is over. That’s according to the latest Labour Market Outlook report from the CIPD, as reported by Workplace Insight. But we could have told you this was simply a post-Covid correction in any case. Data from the report shows 55 percent  of employers are looking to maintain their current headcount, while analysis of turnover from the ONS Labour Force Survey points to lower staff attrition in 2024. Declining staff turnover is being dubbed The Big Stay. (more…)

Some questions about AI, a world drowning in content and the human centipede of creativity

Some questions about AI, a world drowning in content and the human centipede of creativity

by • AI, Comment, Technology

 

We still don't even know what questions to ask about AI, so the idea we can provide answers is a bit premature

One unintended but welcome result of the new fixation with AI is that many of the people who became experts on the workplace in 2020 are now experts on AI. You’ll find them on social media and they’ll have written a book about it by May to sit on the shelf alongside the one about hybrid working and The Great Resignation. So, if you want some certainty about where generative AI taking us, go talk to one of them because people who know about the subject seem to have little or no idea or raise even more questions. (more…)

Remote work boom creates risk of professional isolation, study finds

Remote work boom creates risk of professional isolation, study finds

by • Flexible working, News, Wellbeing

Researchers from the US have concluded that remote work can make people feel isolated and at risk of burnoutWhile the pandemic ushered in a wave of remote work with benefits for both employers and employees, a new study warns of a hidden risk: professional isolation. Researchers from Colorado State University found that remote employees experiencing isolation reported feeling less engaged and more depleted at work, potentially leading to burnout. The study published in the Journal of Business and Psychology, surveyed 445 participants across two points in time. It measured professional isolation, schedule flexibility, and the level of support supervisors provided for work-life balance.

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The workplace is no longer about presence. It’s now all about the experience

The workplace is no longer about presence. It’s now all about the experience

by • News, Workplace design

a high-performing workplace is no longer solely defined by building efficiency or space effectiveness, it is also measured by the workplace experience — or, how employees feel about the spaceThe Gensler Research Institute has announced the findings from its Global Workplace Survey 2024, offering what it says are fresh insights into the future of work. The comprehensive global study shifts the focus from employee presence in the office to workplace performance. The core argument presented in the report is that a high-performing workplace is no longer solely defined by building efficiency or space effectiveness, it is also measured by the workplace experience — or, how employees feel about the space. (more…)

We need a cultural revolution in the way we talk about women’s health

We need a cultural revolution in the way we talk about women’s health

by • Comment, Wellbeing, Workplace

Recent advancements in workplace inclusivity, focused on flexible working arrangements, parental leave, neurodiversity, and gender equality, have set the stage for the next significant corporate challenge: improving attitudes towards women’s health in the workplaceRecent advancements in workplace inclusivity, focused on flexible working arrangements, parental leave, neurodiversity, and gender equality, have set the stage for the next significant corporate challenge: improving attitudes towards women’s health in the workplace. Human Resources leaders are pivotal in driving this necessary cultural shift. Consider the fact that about three-quarters of people, regardless of gender, believe menopause could impact career progression into senior roles. And that almost a quarter of women in tech experiencing menopausal symptoms have delayed or cancelled promotion plans. Clearly there’s some work to do here. (more…)

Seven industry associations join forces to develop real estate carbon pricing strategy

Seven industry associations join forces to develop real estate carbon pricing strategy

by • Environment, News

Seven real estate industry associations have announced a new taskforce to develop a comprehensive carbon pricing strategy for the sectorSeven real estate industry associations have announced a new taskforce to develop a comprehensive carbon pricing strategy for the sector that takes a value chain perspective and enables pricing to be incorporated into investment decision making and accelerate its adoption. (more…)

Wellworking recognised as one of the UK’s Best Places to Work

Wellworking recognised as one of the UK’s Best Places to Work

by • Company news

Wellworking, an award-winning UK supplier of home and office furniture and specialist in workplace wellbeing, has been recognised as one of The Sunday Times Best Places to Work 2024. This prestigious nationwide workplace survey celebrates Britain’s top employers, and highlights where employee happiness and wellbeing is prioritised. (more…)

How to personalize customer service correspondence via email

How to personalize customer service correspondence via email

by • Company news

Alt text: A woman sitting at a cafe, listening to one of the people inside talk about customer service correspondence via email.

Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations. Crafting email correspondence that feels personal and attentive can distinguish your brand and foster lasting customer loyalty. Keep reading to find out how personalization can transform your approach to customer service via email. (more…)

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