Search Results for: retention

Majority of businesses acquire employee data; far fewer apply it, claims report

Broken rulerPeter Drucker’s old adage that ‘what gets measured gets managed’ may be a cliché, but it’s endured to become one because there is a lot of truth in it. Now a new report commissioned this year by recruitment consultants Alexander Mann Solutions and the HRO Today Institute has found that firms that use employee data to inform strategic decision making outperform their competitors around 58 percent of the time. Which is great except the survey of HR managers and directors at over 300 companies also found that only a third of businesses use data in this way. This is in spite of the fact that nearly all (90 percent) of companies acquire employee performance data. According to the report, Success: How metrics & measurement correlate with business, nearly a third don’t use the data in any way whatsoever.

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Workplace Week highlights the changing shape of the office

'High Street' at Network Rail's Milton Keynes base

‘High Street’ at Network Rail’s Milton Keynes base

This year’s Workplace Week  which took place last week was a great success, with more people participating and more money raised for charity. Across the week, over 500 people took part, visiting innovative workplaces, attending the Workplace Week Convention or going along to one of the many Fringe events. Workplace Week is organised by Advanced Workplace Associates and supported by CoreNet Global, BCS, RICS, FMA and BIFM. All proceeds go to the Children in Need charity. Around 60 people joined the speakers at the headquarters of PWC on London’s Southbank for the Workplace Week Convention to discuss ‘Driving productivity through the connected organisation.’ The informal atmosphere and roundtable format encouraged participation, with a focus on developments in organisational design, change management and technology.

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Why the serviced office sector needs to put more effort into its customer service

Serviced offices at Cheapside

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →

More women on UK boards welcomed, but business leaders urged to do more

More women on UK boards welcomed, but business leaders urged to do moreFemale representation on the UK’s top companies’ boards continues to increase according to new figures published today by the Professional Boards Forum (PBF). The statistics show that 19 per cent of directors are now female (up from 17.4% in May) and 24 per cent of board appointments since 1 March 2013 have been women. To meet the target of 25 per cent of board positions being held by women by 2015, as set out in the original report by Lord Davies published in February 2011, FTSE100 companies need to appoint 66 more female directors in the next two years. The news has been welcomed by business leaders and politicians who have resisted efforts by the EU to impose mandatory female quotas. More →

Over half of UK and US workers still go into work when they are sick

Over half of UK and US workers still go into work when they are sick Over half of UK and US workers still go into work when they’re sick, according to separate surveys from either side of the Atlantic. The US study by Kimberly-Clark Professional found that 59 per cent of people go to work even when they feel ill; with three in 10 saying it was because they were too important to the business operation. In the UK, new YouGov research on behalf of Westfield Health found that exactly the same percentage (59%) of workers turned up despite being unwell because of work commitments; 82 per cent of employees had worked over their contractual hours in the last 12 months and 64 per cent admitted to feeling stressed at work. More →

Almost half of UK workers now work remotely for half the time, claims poll

Remote WorkingA new poll of 4,000 UK workers by Regus claims that 42 percent of respondents now work remotely from their main place of work for at least half the week. The proportion is up from 39 percent last year with employers citing improved productivity, increased staff retention and autonomy as well as lower operating costs as their main drivers for encouraging its uptake. However the research also suggests that many firms are slow to address the associated management challenges with half of those polled saying that managers do not trust them to remain focused on work. Only a quarter of firms have a system that allows managers to monitor remote teams while a third of managers now use video calls.

Facilities managers should harness information to show the value of what they do

empty-toilet-rollOf the various myths that plague the facilities management profession, the most pernicious may well be that the role of facilities managers is largely to carry out what the early feminists called shit-work – the kind of job that only becomes visible when it is done badly or isn’t done at all. Conversely, when it is done well, nobody seems to notice or even care that much. The proto-feminists of the 50s and 60s applied the term to housework, but the term is equally apposite for the work of many facilities managers who may only come to the attention of their organisation when the air-conditioning stops working, the toilet floods or there is a problem with the car park.

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Employee engagement, not fear, behind the fall in staff turnover

Job satisfaction and engagement could be real reasons for low staff turnoverExplanations for a marked fall in employee turnover have largely attributed it to the recession, which, it’s been suggested, has led cautious employees to prefer to stay put in a secure position, rather than risk losing their place in an uncertain job market. However new data published today from the CIPD’s Megatrends research project suggests a more positive picture. The proportion of workers leaving their employer at any given time fell by over two fifths between 1998 and 2012, long before the downturn took hold. And the good news for those concerned with improving the quality of the workplace environment is that increased job satisfaction and improved levels of employee engagement could play a significant role.. More →

Communications gap hampering employee engagement and productivity

 Communication gap hampering employee engagement and productivity

A stream of surveys published over the past few weeks have indicated a deep rooted sense of unease and lack of job security amongst UK workers. Now yet another poll reveals that far from being keen to discuss career progression opportunities, many employees are reluctant to bring up personal development and career progression with their bosses because they think it will put them at a disadvantage at work. According to the new research from Badenoch & Clark, this growing communications gap between employees and managers could lead to lack of engagement and lower productivity within the workforce. Meanwhile too many employers are investing in the wrong kinds of personal development for their staff. More →

Pressure to fill roles as employers struggle to persuade cautious workers to switch jobs

Challenge to fill roles as employers struggle to persuade cautious workers to switch jobs

More good news on the economy today with the Summer 2013 CIPD/Success Factors Labour Market Outlook (LMO) survey report showing that for the sixth quarter in a row, employers expect jobs growth. However, while this means more opportunities for job seekers the pressure is mounting for employers to attract the right talent. It seems that despite employment confidence being at its highest level since the 2008 recession, this isn’t shared by those already in work, who are showing a marked reluctance to change jobs, leading to a struggle for employers to find the right candidates. More →

Employers struggling to recruit the right talent finds survey

Employers struggling to recruit the right talent

Employers are having to work harder than ever to find the right talent to fill vacancies, with the proportion of employers reporting an increase in competition for well-qualified talent increasing threefold from 20 per cent in 2009 to 62 per cent in 2013. The annual CIPD/Hays Resourcing and Talent Planning Survey 2013, which examines resourcing and talent planning strategies across private, public and voluntary sector organisations, reveals that six in ten organisations had experienced difficulties filling vacancies in the past year, and although more than half of organisations report that they make use of social media in resourcing, just two fifths have a dedicated strategy. More →

Generation Y workers take most pride in the workplace, poll finds

Younger workers take most pride in their workplaces finds poll

Over half (58.1 per cent) of UK workers are proud to work for their current organisation, and younger workers feel the most pride, according to a new poll. The latest in a bewildering series of contradictory stats on Generation Y – finds that over three fifths (64.1 per cent) of employees aged between 16-24 say they are proud of working for their current employer. But the research by recruiter hyphen suggests that while pride is high, managers may not be directly responsible for the rise. Just six out of 10 (62.8 per cent) workers believe their organisation seeks their opinion, listens and respects their views, dropping from over three quarters (77.9 per cent) in January 2013.

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