Search Results for: office

October 10, 2013

Why the serviced office sector needs to put more effort into its customer service

by David Saul • Comment, Facilities management, Flexible working

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →

October 8, 2013

More than half of twenty-something UK men would like all male offices, claims survey

by Mark Eltringham • Comment, Workplace

At Insight we report surveys from firms on an almost daily basis. We generally do so without too much comment, trusting that readers are smart or jaded enough to apply their own filters based on whichever company is responsible and the number of people surveyed before dusting them all with a liberal pinch of salt and coming to their own conclusions. Even so, here’s one that may need more seasoning than most. According to a new survey from business supplies company Expert Market, slightly more than half of the UK’s male workers under the age of 30 would like to work in an all male environment, mostly based on the idea that this would mean less flirting, fewer arguments and more work.

October 3, 2013

Where’s the desk? UK offices weighed down by paper clutter

by Sara Bean • Facilities management, News

We’ve been hearing about the paperless office for more than two decades, BYOD (or CYOD) is supposed to replace ‘dead trees’; but we’re still drowning in paper. Today, the average UK desk is weighed down by almost a stone of clutter – with over a fifth of office workers losing important documents at least once a week, according to office equipment manufacturer Brother. Recent research by the EDM Group echoed these findings, estimating that employees wasted one and a half hours a week looking for misplaced documents and information. One of the causes is the sheer amount of information and data employees now receive, with over half (56%) in the EDM poll claiming that they receive more information at work than they did three years ago. More →

October 2, 2013

Refurbished office named ‘best of the best workplace’ in BCO awards

by Sara Bean • Architecture, News, Property, Workplace design

A refurbished building which houses the manufacturer of the hi-tec GoreTex fabric range has been named the best of the best workplace in the British Council of Offices (BCO) annual awards. W. L. Gore’s Edinburgh headquarters was recognised for its transformation from a building which was no longer fit for purpose to a modern, green and inspirational workplace. National winners in the BCO 2013 awards include the Crystal in London for innovation; Birmingham City Council offices for fit out of workplace; Cannon Place in London for refurbished workplace; and Astellas in Chertsey and Nestle Product Technology Centre in York for projects up to 2,000m²

September 24, 2013

If you are moving to new offices, make sure you can get rid of the old ones first

by Mark Eltringham • Facilities management, Property, Public Sector, Workplace design

Building 1000 – seemed like a good idea at the time

One of the most common reasons for large organisations to move to new offices is a consolidation of an extensive and disparate estate that has developed over a long period of time. But what happens when the benefits of the move are scuppered because the organisation finds it impossible to get rid of its old buildings? That is the question facing Newham Borough Council as it emerges that it may have to quit the controversially swanky £110 million offices it moved to in 2010 and back into some of the 26 properties it left at the time and has struggled to unburden itself of since.

September 19, 2013

Plans for a new high rise office development in City of London unveiled

by Sara Bean • Architecture, News, Property

DBOX for Henderson Global Investors and MAKE

Plans for a new high rise office development in the City of London have been unveiled by Henderson Global Investors. Designed by Make architectural practice, the high buildings at 40 Leadenhall Street, EC3 will vary in height between 7 and 34 office storeys, with two additional basement levels, a roof level plant, and café and restaurant uses at ground floor level. The total size of the building is 910,000 sq ft, split between 890,000 sq ft office and c. 20,000 sq ft retail. A grade II listed building at 19-21 Billiter Street, built in 1865, will be restored and integrated in the proposed scheme, which it is estimated will create 390 construction jobs, with around 7,000 people expected to work in the completed building. More →

September 16, 2013

Value of offices and property rental income across the UK hit two year high

by Mark Eltringham • News, Property

The value of commercial real estate in the UK rose for the fourth consecutive month during August, led by increases in the average value of offices, according to a report from Investment Property Databank (IPD). The average value of offices, warehouses, retail and industrial rose by a 0.4 percent across the country. Office buildings rose by 0.6 percent during the month while total return, which combines changes in real estate values and rental income, was 0.9 percent, to reach the highest level since March 2011. The report claims the upturn is down to the wider economic upturn and persistent low interest rates which incentivise investors to acquire high income generating assets. The report also notes that investors are looking to acquire more property outside of London as the economic recovery spreads across the UK. More →

September 10, 2013

We deserve better than a polarised debate about cellular v open plan offices

by Andrew Mawson • Comment, Facilities management, Workplace design

Jacques Tati’s Playtime

Stimulated by a number of rather unsubtle commercial interests, the ‘in’ workplace discussion seems to have swung from ‘collaboration’ i.e. organisations need more new spaces for formal and informal collaborative interactions, to ‘distraction’ i.e. open plan workplaces are creating a loss of productivity because people whose work requires concentration are impeded by constant interruption. The implication of the latter is that people should keep their ‘cubes’ and open-plan should be avoided at all costs. You can see pretty quickly where the commercial axes are being ground can’t you.

September 5, 2013

Open-plan office workers need time out from the madding crowd

by Sara Bean • Comment, Facilities management, Flexible working, Workplace design

Open-plan offices are now the most popular workplace layout, primarily because they save on space, enable flexible working and, it’s argued, foster better communication and collaboration between employees. Yet open-plan still has some way to go to convince occupants of its merits. According to a recent study published in the Journal of Environmental Psychology, of over 42,000 US office workers in 303 office buildings, workers in private offices remain the most satisfied with their surroundings. However, what constitutes a satisfactory workspace differed, according to the employee’s current office layout. So while noise was the most important consideration for open-plan workers, light and ease of interaction topped the satisfaction list for those housed in cellular offices. More →

September 3, 2013

Office environmentalists experiencing “green rage” over apathetic colleagues

by Sara Bean • Environment, Facilities management, News, Workplace

Facilities managers engaged in efforts to convince apathetic colleagues to adopt greener office working practices may relate to the news of a new workplace affliction – “green rage”. Dr Rebecca Whittle of Lancaster University told delegates at the recent annual conference of the Royal Geographical Society in London that there is a lot of silent conflict at work between people trying to do the right thing environmentally, and those who don’t care. She said that a light being left on in an unoccupied office or a recyclable item put in the wrong bin can provoke emotions as strong as guilt, rage or despair. More →

August 28, 2013

Dull corporate offices with no “buzz” inhibit productivity, complain staff

by Sara Bean • Facilities management, News, Workplace, Workplace design

Creating a dynamic and creative workplace is dependent on a number of factors; the office layout and design, the style of management and the wider company culture. Get these elements right and, says workplace consultants Morgan Lovell you hit the “Buzz Barometer” – a combination of a good atmosphere, energy and teamwork which encourages productivity and high levels of employee engagement. However, according to their recent research, three quarters (78 per cent) of employees say they would be significantly more productive if their workplace had more buzz. And worryingly for larger organisations, corporates are failing to match small company buzz, with four-fifths (81 per cent) saying SMEs offer a better working atmosphere than large companies.

August 27, 2013

Law firm defies sector’s West End exodus with office relocation

by Sara Bean • Company news, Facilities management, Legal news, Property

The relocation by law firm Davenport Lyons from London’s Mayfair to its new offices at 6 Agar Street in the West End next month, means it is one of the last remaining West End-based law firms – most have moved out of the area due to the increasingly exorbitant costs. Davenport Lyons, which has been based in its current Old Burlington Street location for 23 years, says it remains in the area to form a “legal hub bridging the gap between the financial institutions and wealth in Mayfair, and the commercial banking sector in the city and Canary Wharf.” The new office space is also designed to deliver a semi cellular space solution, reflecting the next phase in the law firm’s evolution. More →