Search Results for: workplace training

October 10, 2013

Why the serviced office sector needs to put more effort into its customer service

by David Saul • Comment, Facilities management, Flexible working

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →

September 25, 2013

Google is Generation Y’s choice as world’s most attractive employer

by Sara Bean • News, Workplace

Cool offices, generous employee perks and of course being a successful global tech firm may seem the obvious reasons why Google is perceived as the world’s most attractive employer by Generation Y, according to a global poll. However, employer branding company Universum Global’s annual list of the 50 companies business and engineering students would choose as the best to work for, finds the most common characteristics young workers consider most important in a potential employer are pretty much the same applicants of all ages would cite. These are; market success, professional training and development opportunities, supportive leaders and job security. So maybe Millennials aren’t so easily swayed by nap pods after all. More →

September 17, 2013

Record number of managers in the UK, but who or what are they all managing?

by Mark Eltringham • News, Public Sector, Workplace

The number of managers in the UK has reached record levels according to a new report. But who or what they are all managing is slightly less clear as structural changes in the UK economy mean there are fewer people in full time and skilled work, especially in the public sector, as well as a growing number of the self-employed. An analysis of ONS statistics by the Jobs Economist reveals the number of people defined as managers in the UK is now 3.1 million, up 7.8% in just two years and now more than 10% of the entire workforce. By contrast the number of skilled trades people has fallen by 2.2%, the number of people working full time has fallen to 21.4 million, public sector employment has fallen by 437,000 in three years while the number of self-employed has grown by 367,000 since the 2008 downturn.

August 12, 2013

Pressure to fill roles as employers struggle to persuade cautious workers to switch jobs

by Sara Bean • News, Workplace

More good news on the economy today with the Summer 2013 CIPD/Success Factors Labour Market Outlook (LMO) survey report showing that for the sixth quarter in a row, employers expect jobs growth. However, while this means more opportunities for job seekers the pressure is mounting for employers to attract the right talent. It seems that despite employment confidence being at its highest level since the 2008 recession, this isn’t shared by those already in work, who are showing a marked reluctance to change jobs, leading to a struggle for employers to find the right candidates. More →

July 29, 2013

Fewer London firms plan to expand within the capital reports CBI

by Sara Bean • Facilities management, Knowledge, News, Property

As we’ve reported previously London is enjoying a booming office rental market, but according to the latest CBI/KPMG London Business Survey, high operating costs are making the capital less of an attractive prospect. While more of London’s businesses plan to expand during the next year, fewer are planning to do so in the capital, with high operating costs and housing shortages cited as the biggest concerns. London’s firms also plan to spend relatively more on recruitment and training; product and process innovation; and IT plant and machinery, but less on land and buildings. More →

July 25, 2013

Show us the money. Increasing pressure for ROI on talent management initiatives

by Sara Bean • News, Workplace

Talent management is an integral part of the Human Resource role, but now HR professionals are being asked to provide some financial evidence. Four out of five (82%) of HR professionals are under increasing pressure to clearly demonstrate the financial return on investment of staff development a global study by Right Management has found. Although two thirds (65%) of UK-based senior HR executives believe that they are already highly effective at measuring the impact of their talent management initiatives, 85 per cent said that they are under rising pressure to demonstrate the outcome of these initiatives in monetary terms. More →

July 22, 2013

Active Building Design initiatives announced by New York Mayor

by Sara Bean • Facilities management, News, Property, Workplace

The Mayor of New York Michael Bloomburg has announced a series of initiatives to promote physical activity through the design of buildings and public spaces to encourage architects, planners and urban designers help combat obesity in the City. The Center for Active Design, a non-profit organization that promotes changes to the built environment to improve wellness is being created, and the Mayor has issued an Executive Order requiring City agencies use active design strategies when performing new construction and major renovation projects. Two pieces of legislation will promote stairway access in all buildings, with measures such as making stairways more visible to encourage use. More →

July 18, 2013

Baltimore residents offered a “guns for laptops” exchange

by Sara Bean • Comment, News, Technology

Growing concerns regarding the incursion of connectivity devices into our everyday lives ignores the fact that many people have little or no access to these tools. Access to the Internet may have been ruled as a UN human right, but that doesn’t really help those who can’t afford devices that connect them to the web in the first place. So, while for most Europeans the recent story in the Baltimore Brew that locals could turn in their guns in exchange for a refurbished Dell laptop is pretty jaw-dropping, it’s a good example of the difficulty residents in a deprived area have in, as the organisers describe it, “bridging the digital divide.”

July 9, 2013

First “green-rise” commercial office building announced for Los Angeles

by Sara Bean • Architecture, Environment, News, Property

High-rise buildings tend to evoke a love-hate response, and being green is usually not a strong feature. However a new high-rise is being planned in California which aims to join the handful of tall buildings in North America to achieve the U.S. Green Buildings Council’s LEED Platinum certification. The 37-storey Century City Center will integrate the best new engineering and technological practices and innovations to deliver the first new build LEED Platinum “green-rise” in Los Angeles and Southern California. It promises, say developers JMB Realty Corporation, to effectively create a new benchmark in sustainable performance for the commercial office market in America’s second-largest urban region.

June 12, 2013

Real demographic challenge as number of older workers tops one million

by Sara Bean • Comment, Legal news, News, Workplace

The latest employment figures published today by the Office for National Statistics (ONS) show an interesting demographic trend. Beneath the rather unexceptional news that employment rose by 24,000 and unemployment fell by 5,000 in the three months to April, is what Jim Hillage, Director of Research at the Institute for Employment Studies (IES) describes as “underlying structural changes in the labour market”. The number of employed people over 65 in the UK has now reached more than a million (1,003,000), the highest since records began in 1971. This means that almost one in ten of over-65s are now in work.

June 11, 2013

Neocon 2013 announces comprehensive list of awards winners

by Mark Eltringham • Furniture, News, Products, Workplace design

It might sound like a Republican convention but in fact Neocon is the annual workplace exhibition at the giant Merchandise Mart in the centre of Chicago. And when we say ‘workplace’, we mean largely ‘office furniture’. It attracts around 700 exhibitors and 40,000 of visitors from all over the world and so can help to disseminate ideas that spring up in the US to influence design on a global scale. Many of the themes apparent at this year’s show will be familiar around the world. As well as the fact that everybody is talking about the environmental credentials of the products, the themes are direct reflections of the concerns and priorities of office occupiers and specifiers. By custom, the first day of the show is when they dish out the awards.

June 10, 2013

British Land on track to meet targets on green building efficiency

by Sara Bean • Company news, Environment, Facilities management, News, Property

British Land says it is on track to meet many of its 2015 targets on managing buildings efficiently, developing sustainable buildings and reducing carbon emissions. In its Corporate Responsibility Report for 2013, the real estate investment trust, which owns and manages a portfolio of commercial property worth £16.4 billion reiterates its commitment to sustainable property management: “There are increasing indications to support our view that sustainability, and particularly energy efficiency, grow income and grow value in the longer term. We are convinced this will be proven over time. Green buildings are also less at risk of obsolescence, thus further protecting and growing capital value over the medium to long term.” More →