Search Results for: change

Hybrid working and the hidden cost of being “always on” at work

Hybrid working and the hidden cost of being “always on” at work

by • Comment, Flexible working, Wellbeing

Hybrid working has delivered welcome flexibility, but it has also changed our relationship with work. The traditional boundary created by leaving the office at the end of the day is often less defined when work is accessible from our kitchen table, spare room or mobile phone. Yet this challenge is not limited to those working remotely. Even employees who spend most of their time in the office now carry work with them through smartphones and constant digital connectivity. (more…)

The workplace metric that creates false confidence

The workplace metric that creates false confidence

by • News, Technology, Workplace design

A learning dashboard showing 96 per cent completion feels reassuring. It is precise, comparable and easy to report. But it may be answering the least useful question: who reached the end of the material? Completion can confirm attendance or fulfil an administrative requirement. It cannot, on its own, show what people understood, what they still remember or what they can do differently at work. That distinction matters as organisations ask employees to adapt to new systems, regulation and AI-enabled work. (more…)

Why the organisations seeing real returns from agentic AI are empowering employees, not cutting jobs

Why the organisations seeing real returns from agentic AI are empowering employees, not cutting jobs

by • AI, Comment

The launch of the UK Government’s AI Skills Compact reflects an important shift in how policymakers and businesses are thinking about artificial intelligence. Rather than viewing AI simply as a route to greater efficiency or reduced headcount, leaders are starting to recognise that long-term competitiveness will depend just as much on equipping people with the skills to work alongside AI as investing in the technology itself. (more…)

Is resilience a personality trait or a flaw in workplace design?

Is resilience a personality trait or a flaw in workplace design?

by • Comment, Wellbeing, Workplace design

Resilience is often ascribed to the individual, but are there other ways we could look at the issue, asks Carl LyonsResilience must be one of the most misunderstood issues affecting businesses right now. It’s used whenever people are struggling, and almost always aimed at the individual – be tougher, manage your stress, build a bit more grit. During countless conversations with leaders and teams over the last few years it has been seen that those words do real damage to people who are trying hard to do their best. When tiredness is no longer fixed by a weekend, when feedback lands as a threat, and when change is met with a sigh, it gets recorded under ‘poor personal resilience’, effectively telling people the problem is with them. I don’t think it is. I think we’re looking in the wrong place. (more…)

AI could increase the relevance of the physical workplace, Gensler report suggests

AI could increase the relevance of the physical workplace, Gensler report suggests

by • AI, News, Workplace design

Workers who regularly use artificial intelligence are spending less time working alone and more time learning and socialising with colleagues, suggesting that the spread of AI could increase rather than diminish the importance of the physical workplaceWorkers who regularly use artificial intelligence are spending less time working alone and more time learning and socialising with colleagues, suggesting that the spread of AI could increase rather than diminish the importance of the physical workplace. Gensler’s Global Workplace Survey 2026 found that 30 per cent of workers regularly use AI tools in both their professional and personal lives, a group the architecture and design firm describes as “AI power users”. A further 36 per cent are classed as late adopters who rarely or never use AI. (more…)

Productivity gains from workplace AI mean little if they erase professional judgment

Productivity gains from workplace AI mean little if they erase professional judgment

by • AI, Architecture, Comment, Workplace design

Speed can become a dangerous proxy for the value of workplace AI when leaders stop asking what happened to the judgment behind the work.The strongest case for workplace AI rarely begins with a dramatic breakthrough. It begins with ordinary time savings: a report drafted faster, a plan assembled in minutes or a first pass produced without the usual blank-page delay. Those gains matter. Yet speed can become a dangerous proxy for value when leaders stop asking what happened to the judgment behind the work. (more…)

Work Beyond Walls is an event that promises to shift the way we talk about offices

Work Beyond Walls is an event that promises to shift the way we talk about offices

by • Comment, Facilities management, Workplace design

A new event in the North East of England promises to explore offices and the way we talk about them in a new wayOur sector produces an enormous amount of content about change, and almost all of it is published after the outcome is known. Case studies of offices appear once the move-in has gone well. Award entries are written once the risks have been mitigated. What gets shared among us is, overwhelmingly, a library of polished endings. Work in Motion is an attempt at the complete opposite. It’s a six-part documentary podcast series following the inside story of Work Beyond Walls – a brand new event at the Boiler Shop in Newcastle on 9 and 10 September – written and presented by me, Ian Ellison, as plans unfold, rather than once the event has happened. (more…)

Hubflow acquires 37 Lombard Street as it expands London office portfolio

Hubflow acquires 37 Lombard Street as it expands London office portfolio

by • Company news, Flexible working, Property

Flexible workspace provider Hubflow has acquired the freehold of its 37 Lombard Street site in the City of London as part of a strategy to combine workspace operations with ownership of the properties it occupies. The company has also confirmed plans to open more than 25,000 sq ft of additional flexible workspace across two central London locations, at 60 New Broad Street and 71 Queen Victoria Street, next month. Hubflow said the acquisition of 37 Lombard Street represents the next stage of its London office expansion strategy and a move towards an owner-operator model that differs from the lease-based approach adopted by many flexible workspace providers. (more…)

London named world’s most intelligent city in new AI benchmark report from BCG

London named world’s most intelligent city in new AI benchmark report from BCG

by • AI, Cities, News

London has been ranked as the world's most intelligent city in the inaugural Intelligent Cities Index from Boston Consulting Group (BCG), reflecting the capital's ability to translate AI, digital technology and innovation into economic opportunity and improved public services.London has been ranked as the world’s most intelligent city in the inaugural Intelligent Cities Index from Boston Consulting Group (BCG), reflecting the capital’s ability to translate AI, digital technology and innovation into economic opportunity and improved public services. The study assessed 61 major cities across 39 countries against five measures of “intelligent city” maturity: resident outcomes, strategy, technology adoption, ways of working in government and enabling factors such as infrastructure, talent and investment. London topped the overall ranking ahead of Dubai, New York City, Washington DC and Amsterdam. (more…)

The ERP innovations worth paying attention to right now

The ERP innovations worth paying attention to right now

by • Company news

The businesses treating ERP selection purely as a procurement decision are missing most of the story.Ask a finance director what their ERP system does and most will describe what it used to do: hold the ledger, run payroll, generate the month-end report nobody reads until something in it is wrong. That description is going stale fast. The systems running underneath most mid-sized and large businesses are changing shape, and the change matters well beyond the finance department. It touches headcount planning, office layout, training pipelines, and how quickly a business can respond when the market shifts under it. (more…)

A beacon of hope in an uncertain world. Works magazine 20 digital edition is here for you

A beacon of hope in an uncertain world. Works magazine 20 digital edition is here for you

by • News, Premium Content, Technology, Workplace design, Works Magazine

The digital edition of issue 20 of Works magazine is now available for you to read here.  The new issue explores a workplace sector that is becoming increasingly confident about its future, even as it navigates rapid technological, social and economic change. The latest edition brings together major workplace projects, design debates and industry commentary that point to a common theme: the enduring value of connection, community and shared experience in an age of uncertainty. (more…)

How MSPs are shaping the future of the digital workplace

How MSPs are shaping the future of the digital workplace

by • Company news, Facilities management

Here’s why businesses are increasingly turning to outside experts for AI support and what to expect of the digital workplace as those experts modernize their service offerings in response.According to JLL’s 2026 Future of Work Survey, most C-suite and corporate real estate leaders now expect AI to redesign roles and grow headcount rather than reduce it. While this is likely a relief for those who previously worried about AI making their roles obsolete, it also creates new pressure on organisations to integrate AI into their operations. This pressure is increasing the demand across the board for managed service providers (MSPs). At the same time, it is increasing the scope of responsibilities modern MSPs are now expected to offer. Here’s why businesses are increasingly turning to outside experts for AI support and what to expect of the digital workplace as those experts modernize their service offerings in response. (more…)

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