January 10, 2024

Over one quarter of employees do not trust their CEO to be honest and transparent

A new poll claims that over one quarter (26 percent) of employees in the UK do not trust their CEO to be open and honest, while 24 percent do not trust their senior leadership to do the same. According to the survey of 2,000 employees in the UK from Personio, transparency and employer-employee communication are pivotal to a positive employee experience and trust in the workplace. The research suggests that feeling unheard by leadership could be fuelling employees’ distrust. Over a quarter (28 percent) of employees surveyed say that they are not given a chance to share feedback to leadership on their experiences. Meanwhile, less than half (46 percent) of employees feel that leadership in their organisation actually listens and acts on any feedback when given from staff. (more…)

December 19, 2023

Flexible working is delivering the gift of seasonal productivity

by Frank Weishaupt • Comment, Flexible working, Technology

Employees have made it clear that they are keen for flexible working arrangements to stay. In fact, according to the Owl Labs 2023 State of Hybrid Work report, 40 percent of employees would decline a job if they were required to be in the office five days a week. With the festive season in full swing, employees will look to utilise the benefits of flexible working as they return home to their families. (more…)

December 16, 2023

Hybrid working: the importance of having the right strategy

by Andrew Mawson • Comment, Flexible working

Hybrid working changes everything it seems. To make it work successfully we need changes in the way people need to be managed, trained and inducted. It changes the needs for communication and social connectivity, goal setting and connection to vision. It requires greater clarity on what is acceptable and what isn’t. Employees must take on new grown-up obligations and organisations are required to ‘trust’ and employees to be ‘trustworthy’. (more…)

December 13, 2023

Big firms don’t really want you to contact them

by Neil Franklin • Business, News

Some of Britain’s most famous and successful companies make it hard for customers to get in touch, according to a new study of FTSE 250 companies, by Moneypenny, with 89 percent of the companies having no phone contact number on their website home page. While some of the FTSE 250 companies did feature a phone number elsewhere on their website, 33 percent of them make it extremely difficult to find a contact number on their website and have no phone number on their respective home pages. It took the Moneypenny researchers six or seven clicks to find one elsewhere on their websites. (more…)

December 7, 2023

Has digital transformation led to an upsurge in workplace disinformation?

by Garry Paxinos • Comment, Technology

You don’t have to look far to find misinformation. Just a few weeks ago, amid the aftermath of the coup in Niger, online platforms were being inundated with false information, intensifying tensions surrounding the nation’s future. This included erroneous videos on TikTok and Twitter suggesting the presence of Wagner Group (Russian state-funded) fighters, false claims about Algeria’s military involvement, and inaccurate assertions about banning uranium export to France. (more…)

December 6, 2023

Work notifications make it harder for people to spend time with friends and family

by Neil Franklin • News, Technology, Wellbeing

Out of hours work notifications on devices are having a significant impact on people’s work-life boundaries, according to a new report from Ring Central. According to the poll, work notifications are on the rise with 31 percent stating that notifications outside of work have increased in the past year. As a result, employees are also feeling the pressure to respond to work notifications immediately (14 percent) or within 1 hour (33 percent). The survey also suggests that notifications cause the same amount of anxiety for Brits as spiders (54 percent) and almost as much as going to the dentist (59 percent). (more…)

December 5, 2023

People are worried about the impact of new tech, but many feel confident it will benefit them

by Jayne Smith • AI, News, Technology

With over a third (36 percent) of workers concerned about the impact of technological changes and what this might mean for them, a new report from Virgin Media O2 Business claims that many people believe new tech will offer them a better work-life balance. According to the report, the pandemic accelerated remote and hybrid work, mostly benefitting desk-based workers. Meanwhile, deskless workers like teachers, nurses and engineers saw limited long-term change despite many organisations comprising both types of workers. (more…)

November 30, 2023

Generative AI will hollow out many middle class roles over the next decade

by Neil Franklin • AI, News, Technology, Workplace

Generative AI will have a much greater impact on white collar roles than blue collar ones over the next 10 years, according to a new report from Pearson. In at least ten white collar roles, more than 35 percent of tasks could be done by AI, with medical secretaries (41 percent) predicted to be the most impacted. Conversely, every of one of the top 10 least impacted are classed as blue collar, revealing launderers, dry cleaners and pressers (0 percent) as the UK’s most AI-proof job. (more…)

November 29, 2023

One year on from generative AI hype, people are scared and excited about its use

by Jayne Smith • AI, News, Technology

Nearly one year after ChatGPT burst into the public consciousness, generative AI (GenAI) has left employees and their organisations both excited and uneasy. According to a recent study [registration] commissioned by Betterworks and conducted by Propeller Insights, over half of employees are using GenAI at work for complex activities and believe it has the potential to reduce bias across a swath of HR processes, despite the fact that only 41 percent of organisations are actively evaluating it or have made GenAI a priority. At the same time, many employees are concerned about the potential impact of GenAI on both their roles and the possibility of unintentional amplification of bias. (more…)

November 28, 2023

Can smart glasses be the key to unlocking productivity in the workplace?

by Freddie Steele • Company news

Technology is the foremost resource for shaping the world—and in the modern workplace, it’s crucial for keeping brands competitive in an increasingly fast-paced business environment. Our article “Why new technologies still make employees happier, healthier, and more efficient” explains that technology must meet increasingly agile strategies like remote work. In these cases, it can help optimise manpower and productivity. As a result, 70 percent of firms believe new technologies improve business resilience. One of the emerging tools showing immense promise for improving productivity is smart glasses. (more…)

November 27, 2023

From the archive: The role of workplace design in employee engagement ⁰

by Serena Borghero • Features, Wellbeing, Work&Place, Workplace design

Originally published six years ago, this feature is currently the most read story ever on the website with around 50,000 readers. A global study by my own firm Steelcase has found that one-third of workers across 17 of the world’s most important economies are actually disengaged. The findings make worrying reading for employers around the world, as engagement is so demonstrably linked to business critical outcomes such as employee retention, productivity and even profits. It certainly raises the question of what more can be done, including in terms of workplace design, to boost engagement levels amongst these employees. (more…)

November 27, 2023

Appetite for hybrid working shows no sign of letting up at large firms

by Neil Franklin • Flexible working, News

The ongoing advancements in technology have made remote collaboration more feasible and seamless than ever before. Collaboration tools have become essential in ensuring the coexistence of the digital and physical workplace, both internally with employees and externally with clients. And in 2023, companies have been posting hybrid working related roles in record numbers, according to a new report from GlobalData. (more…)