Search Results for: communication

Young people aren’t lazy or disloyal. They just expect different leadership

Young people aren’t lazy or disloyal. They just expect different leadership

As they join the workforce in greater numbers, this new cohort is helping to redefine what work and leadership meanFor decades, the idea of a “good job” was measured with a simple formula: a stable contract and competitive salary. That rule does not seem to hold in the same way for Generation Z, broadly understood as those born between 1995 and 2010. As they join the workforce in greater numbers, this new cohort is helping to redefine what work and leadership mean. Salary still matters, of course, particularly when it comes to gaining independence in a time of high living costs, but many young people no longer see pay as the decisive factor in choosing or staying in a job. Instead, they are attentive to whether companies are genuine in their values, whether their work carries purpose, and whether employers are aware of their social impact. (more…)

Lead boldly, pivot strategically: redefine change leadership, before it redefines you

Lead boldly, pivot strategically: redefine change leadership, before it redefines you

The question isn't whether change will continue to accelerate—it's whether we'll rise to meet it with the leadership our times demand. Change management is no longer just a discipline, it’s a mindset. In today’s hyperconnected, rapidly evolving business landscape, the ability to lead through constant transformation has become the defining characteristic of exceptional leadership, and one that is weighing heavily on all leaders. When leaders claim that “people don’t like change,” they’re missing a fundamental truth about human nature. We navigate change every single day, adapting our morning routines when a loved one falls ill, finding alternative routes when our train is cancelled, or pivoting our plans when circumstances shift. Change itself isn’t the problem. The issue is that people don’t like being changed or having transformation imposed upon them without agency, understanding, or involvement. (more…)

People are still powering productivity in the era of AI

People are still powering productivity in the era of AI

The rise in employers committing to employee-first productivity practices is encouraging. Ultimately, people are still at the heart of every organisation. AI will continue to develop, but with teams that bring personality and spark to their roles, businesses can boost efficiency without losing the human element.Employee productivity has been cast into the spotlight in recent months, thanks to the acceleration of AI. Our new research shows that 50 percent of businesses are prioritising employee productivity over the next two years, budgeting for resources that promote individual staff performance and effectiveness. AI’s growing role in the workplace is, of course, a key driver of this trend. But it’s not the only factor. Increased remote work and other operational challenges mean businesses are looking to maximise efficiency and get the best possible return on their investment. (more…)

AI, automation anxiety and the future of work: lessons from Daniel Susskind

AI, automation anxiety and the future of work: lessons from Daniel Susskind

Jo Sutherland reports from an enlightening lecture on how automation anxiety and fears about the future of work may not be quite as you thinkWhen I joined the audience at Gresham College for Professor Daniel Susskind’s inaugural lecture on automation anxiety, I expected the familiar line: AI is coming for our jobs. That’s not what I heard. Instead, Susskind, Professor of Business at Gresham, made a surprisingly nuanced argument, explaining that the real story was less about the number of jobs losses, and more about how the very nature of work is shifting. This piece reports on that event (available to watch below) and reflects on what his ideas mean for workplace leaders – and, from my vantage point as a communications professional working with organisations through workplace and digital transformation, how we talk to and engage our colleagues through the change. (more…)

In spite of some headlines, hybrid working is not in decline in the US

In spite of some headlines, hybrid working is not in decline in the US

Gallup’s latest research on working patterns among remote-capable employees in the United States suggests that hybrid working is proving far more resilient than some headlines about a wholesale return to the office would implyGallup’s latest research on working patterns among remote-capable employees in the United States suggests that hybrid working is proving far more resilient than some headlines about a wholesale return to the office would imply. The data shows that hybrid work remains the dominant arrangement and has not significantly declined, even as political and organisational pressure grows to increase in-person attendance. The survey finds that just over half of employees who can work remotely are now in hybrid arrangements. This represents a slight decline from the previous two quarters, falling from 55 percent to 51 percent. (more…)

Memories of the Office Age 

Memories of the Office Age 

memories of the office ageOriginally published in November 2021. No author uses the built environment like J G Ballard. In his 1975 novel High-Rise, the eponymous structure is both a way of isolating the group of people who live and compete inside it and a metaphor for their personal isolation and inner struggles. Over the course of three months, the building’s services begin to fail. The 2,000 people within, detached from external realities in the 40-storey building, confronted with their true selves and those of their neighbours, descend into selfishness and – ultimately – savagery.  (more…)

Microsoft study reveals which jobs have been most affected by Generative AI

Microsoft study reveals which jobs have been most affected by Generative AI

Which jobs are most affected by Generative AI?A new large scale study from Microsoft has offered what its authors claim is one of the clearest pictures yet of how Generative AI is being used in real workplaces and which jobs are most exposed to its growing influence. Researchers from Microsoft analysed 200,000 anonymised user conversations with Bing Copilot, Microsoft’s publicly available AI assistant, to determine how AI is assisting or performing work tasks. The study focused on the types of activities people use GenAI for, how successfully AI completes them, and how these activities align with those performed across hundreds of occupations. (more…)

Does your employee benefits package have a marketing problem?

Does your employee benefits package have a marketing problem?

Despite many businesses investing heavily in employee benefits, many of these perks fail to deliver their full potential. Here's what to do about itDespite many businesses investing heavily in employee benefits, many of these perks fail to deliver their full potential. According to the 2025 Drewberry Employee Benefits and Workplace Satisfaction Survey, just 12 percent of UK employees report being truly satisfied with their benefits package. This gap in satisfaction isn’t always about the benefits themselves, but is often a failure of communication. This latest research shows that while benefits may be in place, just 36 percent of employees fully understand what’s on offer. Even fewer regularly engage with these benefits. (more…)

Calls for standardised product assessments address growing concerns about greenwashing

Calls for standardised product assessments address growing concerns about greenwashing

Built Environment Sector Calls for Standardised Product Assessments Amid Growing Concern Over GreenwashingA new industry-wide study has revealed widespread support for the introduction of mandatory Lifecycle Assessments (LCAs) on products used in the UK’s built environment to address widespread concerns about greenwashing. The findings, published in the report Greenhushing: Silence is Costing Credibility, show that 86 percent of professionals surveyed believe that LCAs are essential to reduce confusion and rebuild trust in environmental claims. Produced by Futurebuild in collaboration with The Anti-Greenwash Charter, The Carbon Literacy Project and communications agency Hattrick, the report draws on responses from over 3,000 people, including nearly 300 professionals in the built environment. It provides insight into the sector’s growing demand for standardisation and transparency in sustainability communications. (more…)

Small changes to AI LLMs could cut energy use by 90 percent, claims UNESCO report

Small changes to AI LLMs could cut energy use by 90 percent, claims UNESCO report

A new report from UNESCO and University College London claims that relatively minor changes in the way AI large language models (LLMs) are built and used can reduce their energy consumption by up to 90 percent without compromising performanceA new report from UNESCO and University College London claims that relatively minor changes in the way large language models (LLMs) are built and used can reduce their energy consumption by up to 90 percent without compromising performance. The report highlights the growing energy demands of generative AI systems and calls for a shift in approach to make them more sustainable. According to UNESCO, the annual energy footprint of generative AI is already equivalent to that of a low-income country, and continues to rise. (more…)

Microsoft research lays bare the rise of the ‘infinite workday’

Microsoft research lays bare the rise of the ‘infinite workday’

Microsoft’s latest Work Trend Index Special Report, Breaking down the infinite workday, warns that the traditional boundaries of the working day have dissolved under a flood of emails, messages and meetings.Microsoft’s latest Work Trend Index Special Report, Breaking down the infinite workday, warns that the traditional boundaries of the working day have dissolved under a flood of emails, messages and meetings. Drawing on anonymised telemetry from Microsoft 365, the study argues that the contemporary knowledge worker now faces a “seemingly infinite workday” that begins before dawn and stretches deep into the evening. The day often starts before breakfast: 40 percent of users who are already online at 6 a.m. are triaging overflowing inboxes, and the average employee receives 117 emails a day—most scanned in under a minute. Mass emails sent to more than twenty recipients have risen by seven percent over the past year, while one-to-one threads are in decline. (more…)

At home down under: hybrid working has become a way of life in Australia

At home down under: hybrid working has become a way of life in Australia

The majority of Australian employees work from home at least part of the week, with hybrid working now embedded in organisational cultureThe majority of Australian employees now work from home at least part of the week, with hybrid working becoming embedded in organisational culture, according to a new report from the University of Melbourne and Western Sydney University. The study, Navigating the Future of Working from Home in Australia, is based on survey data collected in late 2023 and charts how working patterns have changed in the years following the pandemic. It suggests that while fully remote work remains uncommon, most employees now work from home one to three days per week and expect that flexibility to continue. (more…)