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As hybrid working resets the office’s purpose, its small rituals carry more weight

As hybrid working resets the office’s purpose, its small rituals carry more weight

Hybrid working has changed the arrangement. Many employees can now complete focused work elsewhere, often without a commute or the interruptions of a busy workplace. A trip to the office therefore needs to offer something beyond access to a desk and a screen.The question of what the office is for has become harder to answer. For much of its history, the office had a clear practical role. It was where the people, information and equipment needed for work were located. Attendance was largely assumed, and the working week developed around that shared presence. Hybrid working has changed the arrangement. Many employees can now complete focused work elsewhere, often without a commute or the interruptions of a busy workplace. A trip to the office therefore needs to offer something beyond access to a desk and a screen. (more…)

Are we designing workplaces around evidence or assumption?

Are we designing workplaces around evidence or assumption?

People no longer use workplaces in the same way every day, every week or every season, yet many of the decisions shaping the future of our workplaces still assume that they do.A sudden, intense summer heatwave does more than test a building’s cooling systems; it exposes just how difficult workplace management has become across Europe. During these spikes, employees rethink their commute, meeting rooms fill and empty at different times, quieter corners suddenly become more attractive places to work, and facilities teams work hard to keep buildings comfortable while managing rising energy demands. While these changes may only last a few days, they serve as a useful reminder that workplaces are far more dynamic than we often give them credit for. People no longer use offices in the same way every day, every week or every season, yet many of the decisions shaping the future of our workplaces still assume that they do. (more…)

The workplace canteen isn’t too expensive. The way you run it is.

The workplace canteen isn’t too expensive. The way you run it is.

Most facilities teams have quietly reached the same conclusion: a staffed workplace canteen costs too much to justify, so it's a snack machine or nothing. They're half right. The canteen isn't the problem — the model is. And the model has changed.Most facilities teams have quietly reached the same conclusion: a staffed workplace canteen costs too much to justify, so it’s a snack machine or nothing. They’re half right. The canteen isn’t the problem — the model is. And the model has changed. Ask a facilities manager what their canteen actually costs, and you’ll rarely get a clean figure. The invoice is deliberately fragmented — food, labour, a contract caterer’s management fee, site costs — and the biggest line, labour, is the one under most pressure. (more…)

What frictionless work is removing from the working day

What frictionless work is removing from the working day

If you look around most offices at midday on a Tuesday, you will likely see a variation of the same scene: employees sitting at their desks with headphones in and responding to Slack messages while eating lunch. The physical environment of the workplace may still be thoughtfully designed, with ergonomic furniture, curated lighting and acoustic panels; however, the atmosphere often still feels flat. Creating a highly optimised, frictionless workplace means removing physical hurdles and operational delays, but it can also strip away the small moments of variation, spontaneity and connection that give working life its texture. Often, the result of frictionless work is an environment that feels psychologically monotonous and socially thin. (more…)

Tales from the built environment: some reflections on the conference circuit 

Tales from the built environment: some reflections on the conference circuit 

The built environment sector, like many other sectors, spends a great deal of time talking to itself. So what is it saying right now?The stories we tell ourselves can be powerful. They shape how we see reality, whether they’re true or not. The trouble is that the ones which endure are rarely the most helpful. Here’s a familiar story: every industry is privately convinced that its image problem is uniquely severe. This leads to a lot of navel-gazing and going round in circles. Often, however, they’re grappling with versions of the same challenge: trying to explain their value to people outside the room. I saw this play out at two recent conferences related to the built environment: the UK Real Estate Infrastructure & Investment Forum (UKREiiF) in May and IWFM Live last week. (more…)

Remote work linked to rising isolation and poorer mental health, study finds

Remote work linked to rising isolation and poorer mental health, study finds

The rapid growth of remote work since the Covid-19 pandemic has contributed to increased social isolation and worsening mental health among workers, according to a major new studyThe rapid growth of remote work since the Covid-19 pandemic has contributed to increased social isolation and worsening mental health among workers, according to a major new study published in the journal Science. Researchers from the Federal Reserve Bank of New York, the University of Virginia and Harvard University analysed data from five nationally representative surveys covering nearly 590,000 American workers between 2011 and 2024. Their findings suggest that the shift towards home working may account for around one third of the rise in mental distress recorded in the United States since the pandemic. (more…)

Study confirms that digital tools blur boundaries between work and personal life

Study confirms that digital tools blur boundaries between work and personal life

A new academic study confirms something you probably already know: digital tools are eroding the boundary between work and personal life.A new academic study confirms something you probably already know: digital tools are eroding the boundary between work and personal life. According to the new research, things are getting worse and we experience constantly growing psychological strain as a result of an always on working culture. The study, published in the International Journal of Electronic Finance, finds that widespread use of information and communication technologies such as smartphones, laptops and cloud platforms has enabled greater flexibility but also extended work into nearly all aspects of daily life. (more…)

Recent events highlight a clear shift in how firms approach workplace strategy

Recent events highlight a clear shift in how firms approach workplace strategy

Two recent events hosted by HubStar in London and Amsterdam suggest there has been a shift in how organisations now approach workplace strategy, with a growing focus on three core prioritiesTwo recent events hosted by HubStar in London and Amsterdam suggest there has been a shift in how organisations now approach workplace strategy, with a growing focus on three core priorities. The regular quarterly gatherings bring together senior leaders from corporate real estate, facilities management, HR, IT and workplace experience to discuss current challenges and emerging trends. Conversations at the two sessions centred on how organisations are responding to changing expectations around hybrid work and the role of the office. Organisations are increasingly focused on creating workplaces that: justify the commute; develop a clearer understanding of how space is used through better data; and adopt more flexible approaches to planning and design. (more…)

A word or two on what people tell you about work and workplaces

A word or two on what people tell you about work and workplaces

All of those surveys about work and workplaces must be telling us something about people and what they do, mustn't they? One of the many criticisms you could make of us as a business is a reliance on company sponsored surveys to generate news stories about workplaces. We don’t publish all of them, you’ll be relieved to hear. The ones we reject are usually too nakedly self-serving. Even the ones that have some degree of statistical cred must be viewed in the right context, distorted as they might be by loaded questions, self-reporting, deliberate lying and other response biases.  Our attitude towards these polls is that they often contain some element of truth, especially if results are repeated over a period of time. When surveys over many years tell you that noise is the biggest gripe about office life, you should believe them.    (more…)

British workers now entirely unproductive, claims report

British workers now entirely unproductive, claims report

The overwhelming majority of UK workers don’t do anything productive at all, according to a new report published today. The study of available research into the illnesses, injuries, distractions, wastes of time, procrastinations, productivity drains and paralyses that afflict British workers found that the annual cost to the British economy is around £1.8 trillion, equivalent to 98.9 percent of GDP.

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Decline in number of jobs offering remote work could hinder efforts to get more people into work

Decline in number of jobs offering remote work could hinder efforts to get more people into work

A significant decrease in the availability of jobs offering fully remote work in the UK is a potential obstacle to government plans to boost employmentA significant decrease in the availability of jobs offering fully remote work in the UK is a potential obstacle to government plans to boost employment, according to research from the Work Foundation at Lancaster University. The study, part of a large mixed-methods research project examining remote and hybrid working among disabled workers, surveyed more than 1,200 people. Around 85 percent of respondents said access to remote or hybrid work was essential or very important when looking for a new job, and nearly half said they would prefer to work fully remotely. (more…)

Hybrid working is stabilising around the world, office occupancy report claims

Hybrid working is stabilising around the world, office occupancy report claims

A new study of office utilisation trends around the world suggests hybrid working patterns have largely settledA new study of office utilisation trends around the world suggests hybrid working patterns have largely settled, with average occupancy remaining well below pre-pandemic norms and peak attendance continuing to cluster midweek. The Hybrid Occupancy Index 2025–2026 [registration] published by workplace analytics firm HubStar, draws on data from more than 300 million square feet of office space across 173 buildings in 13 countries, covering more than 27,000 workspaces between January 2023 and December 2025. (more…)