Search Results for: flex

Calls for commercial property sector to have a greater focus on customer experience

Calls for commercial property sector to have a greater focus on customer experience

The UK commercial property industry is undergoing a fundamental shift towards a more customer centric approach, with an increasingly greater emphasis being placed on delivering outstanding customer service to occupiers. This is the key finding of a new report from The British Council for Offices (BCO) entitled ‘Office Service Standards and Customer Experience: a best practice guide’. While for those who hold a very traditional landlord occupier relationship this change in thinking, attitude and operation may feel revolutionary, the report argues we are already seeing the industry evolve across the board. It claims that this is accelerated by new ‘property sector disruptors’, who are driving a shift in the relationship between property owners and corporate occupiers. To ensure they are keeping pace with their changing requirements and aspirations, property owners and managers are increasingly realising the need to invest in building strong relationships with their occupiers

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Third of employees complain employers do not offer any wellbeing programmes

Third of employees complain employers do not offer any wellbeing programmes

Over half of employees would choose a company that cared about their wellbeing, over one that pays 10 percent more, a new survey claims. According to the research by Reward Gateway, over 22 million British workers, or seven in 10 employees (71 percent), have felt stress or financial strain in the last five years, however, a third of workers said their company currently offered no programmes and just 29 percent of respondents said that their company currently offers a physical programme. The findings also suggest a disparity of opinion between employee and employer. While over half (51 percent) of employers agree that their company shows they care about employees mental, physical and financial wellbeing, only 14 percent of employees say that their company couldn’t do more to show they care. But employers too would benefit from taking a more proactive approach to wellbeing, as more than half (52 percent) of UK employees agree that they would choose a company that cared about their wellbeing over one that pays more.

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Progress on gender equality at work moving at a snail’s pace, report claims

Progress on gender equality at work moving at a snail’s pace, report claims

The UK’s gender equality at work has barely budged in ten years, a new report claims. The Gender Equality Index 2017, which has been published by the European Institute for Gender Equality (EIGE), also claims that gender equality across the EU improved little between 2005 and 2015. The index measures gender equality at work using several factors, including the proportion of women in full-time employment, the availability of flexible-working arrangements and career prospects. According to the report, the EU’s score is just four points higher than ten years ago, now 66.2 out of 100. The top performing country is Sweden with a score of 82.6, while Greece moved to the bottom with 50 points. The award for the most improved country goes to Italy, which made a big leap and gained 12.9 points to place itself at rank 14 on the ladder.

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Seven (or eight) of the best workplace stories we think you should read this week

Seven (or eight) of the best workplace stories we think you should read this week

A Google engineer has created a religion which will have an artificial intelligence as its God

Nobody seems to know what mindfulness actually is

Most people are neither extroverts nor introverts

We are literally sleepwalking into a health and productivity disaster

Are you working alongside a zombie?

The five major roadblocks to smart city infrastructure

Shooting the same people on the way to work for nine years

What Norman Foster got wrong about the Apple HQ, and what it means for everybody else

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Working conditions and office design shown to impact on employee performance

Working conditions and office design shown to impact on employee performance

Link made between impact of workplace conditions and office design on performance

New evidence of a strong correlation between productivity, creativity and even profitability with employee working conditions, such as: light, air, noise, health, culture, design, movement and the quality of furniture have been established in a new report. The syndicated research project, Wellness Together, carried out by Sapio Research, of 1000 UK based office workers and 50 Facilities Management experts, suggests a strong link between people feeling catered and cared for by their workplace/employers and how this impacts business performance. Wellness at work is a dominant theme in any discussion about the workplace. But this is not just a discussion about happiness, it is about creating cultures and environments that are conducive to commercial success. The study identifies that in order to achieve true ‘Wellness’ attention to every single component that can impact mental and physical health needs to be considered, from building structures and company cultures through to the physical furniture and fittings that employees require to work efficiently and effectively.

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New Scotland Yard wins Better Public Building Award at the 2017 British Construction Industry Awards

New Scotland Yard wins Better Public Building Award at the 2017 British Construction Industry Awards

The New Scotland Yard building on Victoria Embankment has been named as the winner of the 2017 Prime Minister’s Better Public Building Award. The Award sets out to ‘recognise excellence in publicly funded buildings and infrastructure, and highlights projects that bring real change to communities, demonstrate innovative and efficient construction and deliver value for money’. The winning building, designed by AHMM, is a £58 million project that remodelled and extended the former Curtis Green building. It represents a move back to Victoria Embankment for the Metropolitan Police service, having first previously occupied the address in 1890. The new entrance is designed ‘to create a welcoming and non-institutional yet secure front door’ and reinstates the iconic revolving sign. The project was completed as part of a major rethink of the organisation’s corporate real estate strategy, in line with UK Government objectives for the public sector estate.

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Traditional department-based office layouts reduce efficiency and collaboration, say bosses

Traditional department-based office layouts reduce efficiency and collaboration, say bosses

Eliminating traditional departmental office seating improves efficiency say bosses

Nearly two thirds (64 percent) of senior executives say their offices are still structured on a traditional departmental basis, despite the fact that the majority of those polled in a recent survey (94 percent) believe project efficiency could increase significantly if they simply re-arranged their office seating plans to promote cross-departmental collaboration between team members. The new report Agile Ways of Working: The Great Leadership Disconnect from digital consultancy, Red Badger, claims that not only do these senior decision makers believe in the promotion of collaboration, but four out of five (81 percent) digital leaders in organisations who were additionally surveyed, strongly believed that an inflexible office layout actively led to delays in launching a product or service into the market or to customers. “Waterfall” ways of working (62 percent) and teams working on multiple projects at once (51 percent) were also among the most cited reason for delays in the past.

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UK improves opportunities for young workers, but faces longer term challenges from automation

UK improves opportunities for young workers, but faces longer term challenges from automation

The UK could boost GDP by £43 billion if it reduces the number of young people not in education, employment or training (NEET) to match Germany, the best performing EU country. This is equivalent to a GDP increase of around £7,500 per 18-24 year old, according to estimates in PwC’s latest Young Workers Index. This year, the UK reached its highest position since the Index began in 2006, climbing to 18th out of 35 OECD countries from 20th last year. The UK’s improvement reflects lower youth unemployment and NEET rates as the economic recovery from the financial crisis has continued, but it still lags behind many other OECD countries, with Switzerland, Iceland and Germany leading the pack.

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Businesses could be losing out because their offices are poorly designed and uninspiring

Businesses could be losing out because their offices are poorly designed and uninspiring

UK businesses could be losing millions of pounds because their offices are ‘poorly designed and uninspiring’, according to a new study. The research of 2,000 office workers claims around three quarters believe their office environment has made them less productive and less effective at work. While a third have been left with no alternative but to take time off from work because their surroundings have directly affected their physical or mental wellbeing. Stale air and lack of airflow is the biggest concern for workers, followed by noisy co-workers and overly hot conditions.

Commissioned by office design firm Oktra, the survey also claims that 34 per cent dread going to work purely because of their office environment. The research also claims 34 per cent of workers would be less likely to take sick days if they worked in a ‘favourable’ office environment. And a third would be willing to stay at a company for longer if they worked in an appealing setting.

Seventy-nine per cent think their employer should do more to improve their surroundings at work. And over half have complained to a senior member of staff about their surroundings because they have affected their physical or mental wellbeing. While 49 per cent have let their concerns be known because their productivity has been impacted.

However the office environment appears to have a greater impact on millennials’ productiveness at work than those from the baby boomer generation. Eight in ten 18-34 year olds revealed their surroundings have made them less productive compared to 65 per cent of those aged 55 plus. While 43 per cent of millennials would be more open to staying with a company for longer if the office environment was appealing, compared to around a quarter of baby boomers.

Seventy-five per cent of 18-34 year olds believe their working environment has negatively impacted their physical and mental wellbeing, while 63 per cent of workers aged 55 plus feel the same way. And almost a fifth of those 34 and under have left a job as a direct result of their office environment – in contrast 10 per cent of those 55 plus have moved on because of their workspace.

Biggest concerns about the office
1. Lack of air ventilation or flow – air feels stale, little circulation
2. Noise made by co-workers – chatter etc
3. Temperature – not being too hot
4. Lack of daylight
5. Temperature – not being too cold
6. Not having a clean office
7. Not having privacy
8. Lack of a nice view
9. Not having a comfortable workstation/desk
10. Lack of space/room – being too cramped
11. Comfort control – not being able to easily adjust the temperature in your office
12. Too much air ventilation or flow – makes you feel chilly/uncomfortable
13. Not having a comfortable desk chair
14. Lack of outside spaces – somewhere to go for your dinner break for instance
15. Dull surroundings in the office
16. Not enough connection with nature e.g. can’t see greenery outside, lack of plants in the office, no green spaces nearby
17. Breeze that makes you feel chilly/uncomfortable
18. Lack of facilities inside the office (no kitchen, meeting rooms, cycle storage, shower facilities, places to store food etc.)
19. Office being too dark
20. Flexibility of your workstation – desks/chairs/screens that can’t be easily adjusted for comfort

Our Twentieth Century approach to ergonomics has to change

Our Twentieth Century approach to ergonomics has to change

One of the big problems with the way some people talk about the term ‘ergonomic’ is that they tend to use it to describe the design of objects when really it’s about the relationship between a person and the things around them. It’s an abstract idea, about the relationships between design, facilities and management, so is dependent on a number of variables. When those variables change, what we understand to be good ergonomics changes too. The principle of ergonomics as we now understand it first came to prominence in the wake of the intensive growth in the use of computers. The legacy of this fixed view can be an approach based on an idea of desk-bound employees with a computer, whereas how we work now bears little resemblance to how we worked 20 years ago.

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Top UK workplaces honoured at BCO national awards ceremony

Top UK workplaces honoured at BCO national awards ceremony

London workplaces dominated at this year’s annual British Council for Offices National Awards dinner last night as a record six awards went to offices in the capital. London’s Sky Central was awarded the Best of the Best workplace at the British Council for Offices’ (BCO) annual National Awards in London last night. The office was also recognised as the Best Corporate Workplace in the UK, joining a list of six other award winners recognised for excellence in office space. Sky Central was praised by judges for bringing 3,500 of Sky’s workforce under one roof at their landscaped campus near Heathrow, West London. The judges were impressed by the building’s eighteen 200-person workspace neighbourhoods, arranged around six cores that resurrect ‘Büro Landschaft’ inspired planning rules. Judges also commended the vast array of services and amenities on offer, including six restaurants and cafes, a 200-seat state of the art cinema, 200-person event space and a technology ‘lounge’. We know all about Sky Central and a full write up from Sky’s then Workplace Director Neil Usher can be seen here.

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List of the UK’s most family friendly workplaces announced

List of the UK’s most family friendly workplaces announced

A list of the organisations across the UK who are ‘leading the way in building flexible, family friendly workplaces’ has been published by the charity Working Families. The list is devised by asking employers to answer questions which are scored in four key areas, to build a comprehensive picture of their flexible and family friendly working environment. These are: integration which looks at culture, attitude and how far flexibility has become embedded; policy which looks at the creation, development and deployment of flexibility; consistent practice which considers how well flexibility is supported and measurement and results which looks at the effects of flexibility on the organisation, and their ability to understand those effects.

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