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How Gulliver’s Travels predicted AI and our attempts to make sense of it all

How Gulliver’s Travels predicted AI and our attempts to make sense of it all

by • AI, Comment, Technology

Gullivers Travels includes a description of a machine that woks very like modern AI systems, and with the same drawbacksGulliver’s Travels is one of those books we assume we know. But what we tend to recall is some stuff about Lilliput, giants, talking horses and possibly something about scientists trying to extract sunbeams from cucumbers. It’s really about one man’s descent into disillusion with the human race. It is acerbic, occasionally tediously detailed, and offers insight into some aspects of the human condition, which makes it timeless. (more…)

What is the role of a change manager?

What is the role of a change manager?

by • Comment, JB

There seems to be a constant debate as to when a change manager should join a project based on the perceptions of what a change manager does. Many change managers feel they are brought onto a change programme only once the programme/project team realise they need to start communicating to the business about the change. The fact of the matter is that although communication is a key element of generating change, it is not the sole element or what enables change to happen. You can literally have thousands of communications of all different kinds from emails, posters, videos and townhalls, to name a few, but none of this will mean that change will actually occur. (more…)

Four simple ways to embrace neurodiversity in the workplace

Four simple ways to embrace neurodiversity in the workplace

by • Comment, Wellbeing, Workplace, Workplace design

Around a fifth of people have some form of neurodiversity, so it's essential that the workplace is as welcoming as possible It is thought that up to 20 percent of the UK population is neurodivergent and while many companies now are more educated on the need for diversity, many still have some way to go to adapt their workplaces both culturally and physically to ensure these individuals feel they are truly supported, valued, respected and able to the excel in their role. Sadly, a recent study by Birkbeck found that 65 percent of employees with a form of neurodiversity fear discrimination at work, despite companies increasingly recognising the need for inclusivity. (more…)

MIT professor pours cold water on the prevailing hype about AI and the economy

MIT professor pours cold water on the prevailing hype about AI and the economy

by • AI, News, Technology

A study by MIT economist Daron Acemoglu appears to challenge the prevailing optimism surrounding artificial intelligence (AI) and its economic impactA study by MIT economist Daron Acemoglu appears to challenge the prevailing optimism surrounding artificial intelligence (AI) and its economic impact. While many experts predict a future fuelled by AI-driven productivity booms and reduced inequality, Acemoglu’s research paints a more cautious picture. His findings suggest that AI’s impact on productivity and inequality may be far less dramatic than anticipated, and could even exacerbate the gap between the rich and the poor. (more…)

Two-thirds of menopausal women say they face workplace discrimination

Two-thirds of menopausal women say they face workplace discrimination

by • News, Wellbeing

A new survey claims that over two-thirds (69 percent) of people in the UK believe women face discrimination at work when going through menopause. According to the Faculty of Occupational Medicine, almost 8 out of 10 menopausal people are in work. Forth, which provides hormone tests for women surveyed over 2,000 people to reveal attitudes towards discrimination against women with menopause in the workplace. (more…)

ChatGPT produces half-baked answers most of the time, but people trust it anyway

ChatGPT produces half-baked answers most of the time, but people trust it anyway

by • AI, News, Technology

A new study from researchers at Purdue University has found that 52 percent of ChatGPT’s responses to programming queries were ‘riddled’ with misinformation. Even so, people were more likely to trust its answers because they found the application to be so damn polite and well-spoken. It’s the Buster Scruggs of AI. (more…)

Remote work overseas could lead to double tax for firms, employees and digital nomads

Remote work overseas could lead to double tax for firms, employees and digital nomads

by • Flexible working, News

The rise of remote work, fuelled by the pandemic, may serve up a hidden danger for employees. Accountants warn that employees who relocate abroad while working for a UK-based company could end up paying income tax in both countries, on top of social security contributions in their host nation. (more…)

Some questions about AI, a world drowning in content and the human centipede of creativity

Some questions about AI, a world drowning in content and the human centipede of creativity

by • AI, Comment, Technology

 

We still don't even know what questions to ask about AI, so the idea we can provide answers is a bit premature

One unintended but welcome result of the new fixation with AI is that many of the people who became experts on the workplace in 2020 are now experts on AI. You’ll find them on social media and they’ll have written a book about it by May to sit on the shelf alongside the one about hybrid working and The Great Resignation. So, if you want some certainty about where generative AI taking us, go talk to one of them because people who know about the subject seem to have little or no idea or raise even more questions. (more…)

International report calls for collaboration on AI, highlighting both benefits and risks

International report calls for collaboration on AI, highlighting both benefits and risks

by • AI, News, Technology

A landmark report claims to shed light on the double-edged sword of advanced artificial intelligence (AI)A landmark report claims to shed light on the double-edged sword of advanced artificial intelligence. Backed by over 30 nations, the International Scientific Report on the Safety of Advanced AI paints a picture of a technology brimming with potential benefits, but also fraught with potential risks if safety isn’t prioritized. This first iteration of the report, launched at the AI Safety Summit, fulfils a key commitment set forth during the historic Bletchley Park discussions and the subsequent Bletchley Declaration. (more…)

How to personalize customer service correspondence via email

How to personalize customer service correspondence via email

by • Company news

Alt text: A woman sitting at a cafe, listening to one of the people inside talk about customer service correspondence via email.

Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations. Crafting email correspondence that feels personal and attentive can distinguish your brand and foster lasting customer loyalty. Keep reading to find out how personalization can transform your approach to customer service via email. (more…)

Hybrid working era means a boom time for workplace apps

Hybrid working era means a boom time for workplace apps

by • Facilities management, Flexible working, Technology, Workplace design

A new generation of workplace apps, coupled with a choice of settings, help people tailor their days and their experiencesDisseminating information about a building to the people who occupy it has come a long way from a basic, intranet desktop interface with warnings about wet floors or notices about charity fundraising. These days apps promise a much more sophisticated workplace experience, which can be accessed in the palm of your hand. Gartner has a useful definition of workplace apps’ capabilities, stating, “They are used to explore and reserve workspaces, navigate the workplace, find colleagues, plan the best days to attend the workplace, access services and ensure that employees could feel safe in a future post pandemic workplace.” (more…)

Event explores how the government is setting new office standards for civil servants

Event explores how the government is setting new office standards for civil servants

by • Company news, Facilities management, Property, Workplace design

At a recent event, the Government Property Agency brought together Civil Service leaders to exchange ideas, debate trends and inform how the GPA delivers its property services. The GPA is leading one of the country’s biggest and most ambitious workplace renewal programmes for its clients – delivering a smaller, better connected, better quality, and greener property estate to support the work of Civil Service teams and bring them closer to the communities they serve. (more…)

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