Search Results for: interaction

June 19, 2018

We should not be quite so quick to demonise the open plan office

by Nigel Oseland • Facilities management, Features, Furniture, Workplace design

There is a witch hunt on in the workplace. “Open plan” has become a dirty word and the national press are leading the mob in vilifying this so-called scourge. The Guardian, The Independent, The Telegraph, The Daily Mail and Business Week have all reported that “we can’t get anything done in an open-plan office” as it affects our concentration, our performance and our health. These news items are all damning, but perhaps not as damming as the Wikipedia entry on open plan which states: “A systematic survey of research upon the effects of open plan offices found frequent negative effects in some traditional workplaces: high levels of noise, stress, conflict, high blood pressure and a high staff turnover… Most people prefer closed offices… there is a dearth of studies confirming positive impacts on productivity from open plan office designs”.

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May 17, 2018

What exactly is driving the global workplace conversation?

by Andrew Mawson • Comment, Facilities management, Workplace design

There is a growing body of research and understanding on the impact that working environments, workplace habits and culture have on people and broader business performance. The very best workplaces in the world – some of which will be on show at Workplace Week in New York next month – are changing our expectations around the look, function and purpose of office space. These workplaces are designed much like ecosystems – every inch designed with the comfort, wellbeing and productivity of the people who occupy them in mind. The new world of ‘workplace management’ is about designing and delivering multi-faceted, minute-by-minute, multi-sensory experiences that create an emotional response. It is about designing workplace experiences to deliver a specific mission. It encompasses thinking about journeys and destinations, the fusion of space, information, and services – and how these reflect organisational personality, support human effectiveness, and lure in talent. But, as those in the industry will be all too aware, this hasn’t always been the case. So, what’s to thank for this fresh approach to workplace design and management?

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May 15, 2018

Workplace aggression can lead to vicious circle of misconduct

by Neil Franklin • News, Wellbeing, Workplace

New research led by the University of East Anglia (UEA) claims that frequently being the target of workplace aggression not only affects the victim’s health but can also cause them to behave badly towards others. Workplace aggression is a significant issue particularly in the healthcare sector, where nurses can be targeted by both their colleagues and co-workers through bullying, and by patients and their relatives through ‘third-party’ aggression. While workplace aggression has been examined in relation to the health-related consequences for victims, less is known about the possible negative impact it may have on their own behaviour at work. The findings of this study suggest that the experience of anger and fear associated with being the target of aggression at work could lead some nurses to translate the emotions that are triggered into misconduct, possibly disregarding professional and ethical codes. (more…)

May 10, 2018

Majority of US employers say they will increase or maintain headcount due to automation

by Sara Bean • AI, News, Technology, Workplace

Companies will need more, not less people, in the near-term to meet the demand stimulated by automation, claims a new report from ManpowerGroup. The report – Robots Need Not Apply: Human Solutions in the Skills, found that 91 percent of employers in the US will maintain or increase headcount in the next two to three years as industries shift to more advanced, automated processes. The report provides a real-time view of the impact of automation on headcount, the functions most affected and the soft skills that are both of greatest value and hardest to find. Frontline and Customer-Facing functions anticipate the most growth as organisations place higher value on customer service and human interaction. Manufacturing and Production functions are close behind. Back-office functions that are routine or add less value to customer interactions are under greatest threat as organisations implement new technology to drive efficiency. In this Skills Revolution the best blend of high-tech and high-touch will be the combination of human strengths with technical and digital know-how: 61 percent of companies say communication skills, written and verbal, are their most valued soft skill followed by customer service, collaboration and problem-solving.

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May 4, 2018

The workplace week in seven stories you should read

by Mark Eltringham • Features, Technology, Workplace, Workplace design

The need to work less is a matter of life and death

House-hunters resort to commercial property in Madrid

The return of the traditional workplace for tech firms?

Ten million British jobs could be gone in 15 years and no one knows what happens next.

Embracing technology to move facilities management forward

Tiny robots will deliver your lunch, because we hate human interaction

The lapsing of Finland’s universal basic income trial (registration)

May 3, 2018

Open plan offices make people more image and status conscious

by Mark Eltringham • News, Workplace design

Employees may subconsciously act and dress differently in open plan office environments, according to a new study published in the journal Gender, Work and Organization. The research carried out by academics from Anglia Ruskin University and the University of Bedfordshire over the course of three years analysed the behaviour of around 1,000 employees at a UK local authority that moved from six separate departmental buildings into a new shared office building. The design of the building made extensive use of glass and incorporated large, open-plan offices and collective spaces, with the usual aim of eroding hierarchical and departmental boundaries and promoting interactions.

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April 30, 2018

Majority of US workers still prefer to work from an office

by Neil Franklin • Flexible working, News, Workplace design

According to data from the quarterly Randstad Workmonitor survey,, although 82 percent of U.S. workers surveyed say the ability to work from anywhere at any time allows them to maintain a healthy work-life balance, more than half (62 percent) still prefer to work in the office — and this number is even higher among young workers. Sixty-five percent of those aged 18-24 said they prefer working in a traditional office environment, challenging the widespread perception that millennial and Gen Z workers tend to prefer digital interactions over personal ones.

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April 27, 2018

Faced with era of AI, employers focus on skills and employees crave jobs with purpose

by Neil Franklin • News, Technology, Workplace

According to Mercer’s 2018 Global Talent Trends Study – Unlocking Growth in the Human Age, 96 percent of UK companies have innovation on their core agenda this year and 92 percent are planning organisation design changes. At the same time, employees are seeking control of their personal and professional lives, with more than half asking for more flexible work options. As the ability to change becomes a key differentiator for success in a competitive global climate, the challenge for organisations is to bring their people along on the journey, especially as the top ask from employees is for leaders who set clear direction, claims the report.

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April 9, 2018

How the UK car industry is driving the future of workplace design

by Paul Dunn • Comment, Workplace design

The British car industry has grabbed numerous headlines since the Brexit referendum due declining car sales and the uncertainty of its economic and regulatory prospects. In spite of these mounting concerns, the industry continues to invest in the design of its workplaces, not only by creating inviting and engaging places to work, but also by integrating automotive approaches to design and construction into the work environment. As a result, these workplaces don’t just help car companies to stay competitive; they also provide new ideas for all sectors eager to build smarter and more efficient places to work.

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March 13, 2018

Over half of younger managers prefer using digital communications to deal with staff

by Sara Bean • News, Technology, Workplace

Online messaging is the most common way for millennial bosses to communicate with their direct reports, with over half (55 percent) preferring to use this digital method, followed by email at 28 percent, a new survey claims. Only 14 percent said their favoured way to communicate is in person, and 3 percent said via phone. As millennials (born 1981-1996) increasingly moving into management positions, the new Korn Ferry survey also found that when interviewing for management positions, millennials say that making an impact on organisational culture is most important to them, with salary being the least important. The survey also found that compared with Gen Xers and Baby Boomers, knowing what is coming next is critical for millennial bosses. Nearly three quarters (74 percent) said a clear advancement path (e.g. next two positions) is more important for millennial bosses, with 49 percent saying it is much more important.

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February 27, 2018

Unnecessary meetings costing UK business more than £191bn a year

by Neil Franklin • News, Technology

UK office workers are spending almost an entire working day every week attending and preparing for unnecessary meetings, according to a new survey from meeting technology firm eShare. The average office worker spends 10 hours 42 minutes every week, preparing for and attending 4.4 meetings, with 2.6 of those deemed unnecessary. With the average meeting revealed to have 6.8 attendees, this equates to annual staff costs for unnecessary meetings per business of over £35,000, based on ONS average earnings data. With 5.4 million businesses in the UK, this means the total staff cost per year is more than £191bn, according to the firm.

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February 22, 2018

Report calls for better understanding of the future risks of tech to workplace wellbeing

by Sara Bean • AI, News, Technology, Wellbeing, Workplace

In a workplace dominated by insecurity, gig work and intelligent machines we need to improve our understanding of their potential impact on health, safety and wellbeing claims a new report. Future risk: Impact of work on employee health, safety and wellbeing, commissioned by the British Safety Council from RobertsonCooper researchers argues that the public debate on the future of work has centred so far on the likely shape of the workplace and its implications for both employers and employees. There has been far less focus on what this might mean for workers’ health, safety and wellbeing, with discussions centring on the present, rather than preparing us for the challenges of the future. Yet, the impact of automation on the workplace will be more fundamental than is commonly understood, with 11 million jobs predicted to be lost in the next 20 years in the UK. As we are already seeing with some ‘gig’ working, it may undermine such basic human needs as social identity, economic security and a sense of belonging. The report reviews the existing literature on this subject and makes a number of recommendations.