Search Results for: leadership

Workplace professionals should look to the consumer sector for boosting engagement

Workplace professionals should look to the consumer sector for boosting engagement 0

by • Comment, Facilities management, Workplace, Workplace design

Bright Office Lobby

More and more businesses are recognising the power of the workplace experience to drive employee performance and engagement. Global brand Airbnb, for example, has now renamed its head of human resources as “chief employee experience officer.” This is good news for workplace design and management professionals. We are well placed to capitalise on this shift in business opinion, but if we want to make a tangible impact, we need to bring practical solutions to the table. First and foremost, these need to be backed up by research. There have been few studies specifically into what makes a healthy and productive work environment. However, there are a number of research projects that examine how a human being’s surroundings impact their mood and behaviour, and in particular how consumer environments shape customers’ perception of and engagement with a brand. As workplace professionals, we can learn a great deal from this consumer research and this is why workplace design and management teams should look towards consumer-facing industries for inspiration.

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The UK’s infrastructure is improving but too slowly for most organisations

The UK’s infrastructure is improving but too slowly for most organisations 0

by • Flexible working, News, Property, Technology

technological-infrastructureAlmost half of firms (44 percent) believe the UK’s infrastructure has improved over the past five years, but only a quarter (27 percent) think it will pick up in the next five years, and two thirds (64 percent) suspect it will hamper the country’s international competitiveness in the coming decades, according to the 2016 CBI/AECOM Infrastructure Survey. Delivery of key projects already in the pipeline emerged as the top priority among the 728 firms surveyed. Delivery of £38 billion of investment in the rail network through Control Period 5 (99 percent of respondents), and £15 billion of investment in the UK’s motorways and A-roads through the Road Investment Strategy (97 percent of respondents) rank highly, as does delivery of a new runway in the South East (85 percent) & HS2 (80 percent). Many firms have specific concerns about teh country’s digital infrastructure including the ability tow work on teh go on trains and elsewhere.

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Ten countries including Australia, Canada, Germany, India and US announce plans to recognise zero carbon emissions buildings

Ten countries including Australia, Canada, Germany, India and US announce plans to recognise zero carbon emissions buildings 0

by • Environment, Facilities management, News

green-building-logoThe World Green Building Council’s goal to ensure that every building produces zero carbon emissions by 2050 took a major step forward this week as Green Building Councils in 10 countries (Australia, Brazil, Canada, France, Germany, India, the Netherlands, South Africa, Sweden, and the US) made progress on their plans to introduce net zero certification or designation schemes within their own countries, at COP22. Specifically, the Green Building Council of Australia, Canada Green Building Council, the German Sustainable Building Council (DGNB), India Green Building Council and the US Green Building Council all announced their intention to introduce schemes that recognise and reward net zero carbon buildings, with some announcing target dates by which they will introduce them. These schemes could be either stand alone net zero certification schemes, or a net zero designation within existing certification schemes.

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Representation of ethnic minorities in UK boardrooms ‘disproportionately low’

Representation of ethnic minorities in UK boardrooms ‘disproportionately low’ 0

by • Legal news, News, Workplace

Representation of ethnic minorities in British boardrooms 'disproportionately low'

Ethnic minority representation in the Boardrooms across the FTSE 100 and 250 is disproportionately low and does not reflect the ethnic diversity of either the UK or the stakeholders they seek to engage and represent; a new industry-led review has revealed. Given the fact that the UK will be the most diverse country in Western Europe by 2051, with over 30 percent of the population expected to be comprised of people from ethnic minority or migrant backgrounds, each FTSE 100 Board should have at least one director of colour by 2021, and each FTSE 250 Board by 2024. These are the main recommendations of the Parker Review report, Beyond One by ‘21 which found that out of 1,087 director positions in the FTSE 100, only 8 percent of positions are held by directors of colour, of which 1.5 percent are UK citizens, despite the fact that 14 percent of the total UK population is from a non-white ethnic group (up from 2 percent in 1971).

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Employers worldwide are failing to keep senior female managers engaged

Employers worldwide are failing to keep senior female managers engaged 0

by • Flexible working, News, Workplace

Engaging senior female managers

Some of the world’s biggest and best-known companies have lower engagement than they should among senior-level women, claims a new report, which found significant engagement gaps in key areas, including mentorship, appreciation and cooperation with colleagues. Roughly three quarters of those surveyed for the rewards of an Engaged Female Workforce were found to have generated lower levels of employee engagement among female senior managers. The research from BCG looked at factors that contribute to engagement levels for more than 345,000 male and female employees across the world and found that in companies in the bottom three quartiles of overall engagement scores, the scores of women increase by just 4 percent from non-manager to senior manager level while men’s increase by a full 12 percent. The study also found that companies in the top 25% of overall engagement scores had virtually no engagement gap between senior female managers (4.5) and senior male managers (4.4 ) when scores are rated from 1 (very dissatisfied) to 5 (very satisfied).

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Millennials have just the same needs for peace and quiet as everybody else

Millennials have just the same needs for peace and quiet as everybody else 0

by • Comment, Wellbeing, Workplace design

shhhAsked for the dream millennial workplace, most people would probably envision a brightly coloured open environment with pool tables, bean bag chairs and maybe a small basketball court. But it turns out that young people in the workplace have the same psychological requirements as the old crowd, and may even be more sensitive to distractions. A recent study by Oxford Economics suggests that distractions in the workplace are seriously hindering people’s ability to concentrate and perform, with little recognition from above. The transition to open offices since the end of the 20th century and the environmental factors they bring into play may be affecting people’s mental health, reducing employee happiness and thereby the bottom line of business performance.

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Triple threat to worker wellbeing is financial, mental and physical

Triple threat to worker wellbeing is financial, mental and physical 0

by • News, Wellbeing, Workplace

Triple threat to worker wellbeingWorkers are under siege from a triple threat to their wellbeing, often dealing with a combination of financial, mental and physical health problems. Research from AXA PPP healthcare claims that over half (52 per cent) of nearly 2,500 workers polled had faced financial difficulties, while around a third say they’ve lived with mental ill health (36 per cent) or had problems with their physical health (30 per cent). Most workers (81 per cent) say that, when they’ve experienced difficulties with their mental health, their physical health has suffered too, while over half (52 per cent) admit that their finances have been adversely affected. Similarly, when facing problems with their physical health, 71 per cent say that they’ve also experienced difficulties with their mental health, while 40 per cent report that their finances have taken a turn for the worse. A sizeable proportion of employees who’ve had financial difficulties say that their mental health (76 per cent) and physical health (50 per cent) have also been adversely affected.

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UK large businesses are failing to create a culture of creativity and innovation

UK large businesses are failing to create a culture of creativity and innovation 0

by • News, Workplace

suggestion_boxA new study claims that the UK lags behind other European countries when it comes to fostering a culture of innovation at creativity at work. Whilst 63 percent of French employees and 57 percent of Spanish employees feel empowered to lead innovation and drive change, less than half (47 percent) of employees surveyed across the UK agree. In turn, this appears to be impacting morale; just 54 percent of employees in the UK said they feel inspired in the workplace compared to 74 percent in Spain, 73 percent in France and 66 percent in Germany.  As businesses strive to stay ahead of the competition, making innovative use of technology is a top priority. However, the research commissioned by BMC and conducted by Opinion Life, suggests that businesses across the UK are struggling to foster an innovative culture fast enough and failing to capitalise on the creativity of their staff.

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Creating the workforce of the future; the Barclays perspective

Creating the workforce of the future; the Barclays perspective 0

by • Company news, Workplace

barclays-eagle-logo

Apprenticeships are growing faster than ever in the UK.  This is fantastic to see.  Within our organisations we are making giant strides to re-carve and re-define talent whilst investing in the workforce of the future.  The topic of Apprenticeships remains top of the government agenda and top of the employability agenda and great things are starting to happen.  Yet, how much of the evolution of apprenticeships is understood by those who are seeking opportunities?  Has society evolved in such a way that would-be potential candidates are ‘switched-on’ to the fact that Apprenticeships is both a viable and powerful means to securing a long, sustainable, and credible career? What are we doing to define Apprenticeships to our audiences outside of our own organisations?  How are we marketing opportunities in a way that will ‘connect’ with our audience that will inspire them and others to invest in us?

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London needs to adapt to the changing world of work, claims think tank

London needs to adapt to the changing world of work, claims think tank 0

by • Architecture, Cities, News, Property, Workplace design

changing-world-of-workThink Tank New London Architecture (NLA) which creates a forum for debate on the built environment, has launched its findings and recommendations from its landmark WRK / LDN Insight study on work and workplaces in London. NLA calls on central government, the Mayor of London and other stakeholders in the capital to act to maintain the capital’s position as a preeminent commercial centre. The report claims that, as the digital economy continues to expand, new suppliers of workspace are rapidly emerging – from co-working providers to ‘fab labs’, makerspaces, incubators and innovation centres. The insight study concludes that the affordable business space that currently supports these industries is at risk. London needs new innovative mixed-use models of city planning to support these changes and adapt to the changing world of work.

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Government set to extend groundbreaking One Public Sector Estate programme

Government set to extend groundbreaking One Public Sector Estate programme 0

by • News, Property, Public Sector

derby-council-offices-public-sector-estateThe UK Government has announced that it is to further extend its groundbreaking One Public Sector Estate scheme which supports local authorities and public sector bodies in the sharing and divestment of underutilised property. The Cabinet Office and Local Government Association have issued a joint announcement that 159 councils will join the next phase of the One Public Estate programme and that £7.5 million has been awarded to 37 partnerships made up of councils and public sector bodies. The funding will support cross public sector partnerships to work collaboratively on land and property initiatives leading to new jobs, new homes, joined up public services and savings for the taxpayer. The programme was initially launched in 2013 and has been extended to a number of local authorities and public sector bodies since

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Weird science; how workplace professionals are in danger of obsessing about data

Weird science; how workplace professionals are in danger of obsessing about data 0

by • Comment, Workplace, Workplace design

big-dataThere’s been a series of reports recently and a lot of PR to back them up, plus we’re headed at pace into the workplace event season. Pretty soon we will be neck deep in data. And misleading headlines. Some of it is good. Some of it is bad. We need to be wary of the data, the science behind some of it and the wild claims made as a result. There’s a great piece about how big data isn’t the answer to our problems in Wired. One argument it puts forward is this: “today’s data sets, though bigger than ever, still afford us an impoverished view of living things.” It feels like there is a poor view of the workplace right now. One problem here is the commercial imperative to get results. That means the PR teams pick over the bones of what might be quite thin research and then bold arguments are extrapolated. It means detailed insights are blurred by headline grabbing claims, or simply not there in the first place.

More often it means ‘research’ doesn’t generate anything new – which is not good for headlines. So, reports are dressed up as pseudo-science. This is not just an issue unique to UK the commercial property and workplace arena either. Only recently Dana Carney has challenged her joint research into the power of body language with co-author Amy Cuddy. Carney is arguing the results of research were false, plain wrong, based on bad science. This undermines valuable work being done by other groups in the market place – i.e. the great unwashed comprising directors of estates, HR professionals and facilities managers begin to tire of data and grow a little weary of the whole experience.

It’s confusing for the very people that need informing, educating and influencing so that they make intelligent decisions about their workplaces. For example, you cannot measure 28 factors relating to physical space and then argue that it allows clients to link workplace design to key business drivers such as employee engagement and organisational commitment. To make such a leap you need to focus very hard indeed on organisational culture and the behaviours of the people in that organisation.

Too often the key themes of culture and behaviours are not so much in the back seat, but left at the kerb side as the research vehicle heads off down the highway. Criticisms of open plan and the use of offices by those in a leadership position need to be placed in the context of that organisations whole way of being. It can work if allowances are made for culture and behaviours.

Allegedly, 89 percent of senior leaders have a private office. This is not open plan. True open plan, and where benefits of open plan are seen, is when everyone exists and works on a level playing field with numerous and varied alternate work areas being made available. Again, it’s not just about the spaces available. Some companies will introduce the variety and do nothing to change with behaviour to allow people to understand, embrace and feel able to use these new and different spaces. It’s the same way the presence of a DJ and dancefloor don’t mean that people will automatically dance – just think of the bad parties with no atmosphere and awkward people.

Workplace professionals have a duty to think this data through before making any claims, arguments or indeed, any recommendations. Too many decision makers in the C-suite are saying right now: “OK, based on this data I’ll put everyone in open plan, buy sit stand desks for all and provide people with some enclosed settings and we’re good to go,” and still find the business is no more engaged or innovative because it’s not based on how the company actually operates and does not factor in people, change or culture.

We all need to check this data thoroughly before making too many easy headline grabbing and PR driven conclusions. After all, it’s not always easy to know good from bad – just ask a doctor. Doctors may know the latest scientific research but they evaluate patients at a personal level before any application – and businesses need to do the same.  Likewise, an Oxbridge or Harvard professor like Amy Cuddy or Dana Carney should be generating good science, but that’s no excuse for not constantly challenging the research that comes through.

Don’t take these PR headlines about workplace for truth. Let’s be careful out there people.

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jess-brookJess Brook is Workplace Strategist at Hatch Analytics

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