Search Results for: management

Businesses exploring potential of AI to improve customer experience and the bottom line

by • News, Technology

Despite the growing interest in the potential of artificial intelligence, there is a sense of confusion amongst business leaders about how it is being used and how to take advantage of its potential. Independent research from SAS claims that while nearly two-thirds (65 percent) of business leaders are convinced AI can generate value for their business, nearly half (46 percent) are being held back by concerns around AI still being in its infancy. Nearly a third (30 percent) of companies are not sure if they are ready for the technology, citing concerns over a lack of required skills (66 percent), ROI (55 percent) and fears over stories of AI malfunctioning (38 percent). Many also expressed reservations over the cost of solutions (39 percent) and lack of trust in the technology (36 percent), reinforcing fears that AI would not deliver sufficient ROI.

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Fear of change is putting British companies at risk, Microsoft report claims

by • Flexible working, News, Technology

A fear of change among staff is putting British companies at risk, according to new research that looks at how businesses are preparing for a technology-led future. A significant number of workers from across the UK admitted to anxiety and concerns over job security when their firms introduced technology to help them in their roles. Just under half (49 percent) of the people surveyed by Microsoft, Goldsmiths, University of London and YouGov said they feared the change that comes with digital transformation. Sixty-one percent said they felt anxious when bosses brought in new technology, while 59 percent were worried about the impact the automation of tasks would have on their job.

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The contribution of personality to the performance of agile workers

by • Features, Flexible working

The introduction of agile working into organisations has typically focussed on the workstyles of different job roles, but has tended to treat the jobholders within these groups in the same way. The successful introduction of new ways of working clearly relies on the willingness of the people occupying the job roles to embrace new ways of working; yet there has been little investigation of the needs of agile workers with different personality types beyond looking at the needs of extroverts and introverts. These studies have tended to focus on the workplace; for example, the Cushman Wakefield Workplace Programme briefing paper examines how organisations can accommodate the needs of extroverts and introverts working together in the workplace. However, using OCEAN personality profiles, Nigel Oseland found that different personality types have different preferences, which in turn are likely to affect their performance at work.

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Stress and disengagement blamed for ‘sickie’ culture

by • News, Wellbeing, Workplace

Two in five employees have pulled a sickie in the last year and half, and a million have pulled more than eight, with stress, ‘couldn’t be bothered working’ and hangovers the top reasons for absence, a new report claims. According to research conducted by Citation, 41 percent of employees confessed to pulling at least one sickie in the last year, and 18 to 24-year-olds were markedly more likely to pull a sickie than any other age group, with just under two thirds (6 percent) admitting to doing so. Just 12 percent of employees aged 65+ said they had lied about an illness in the last year. Men are twice as likely as women to pull a sickie because they are hungover, and women are almost 10 percent more likely pull a sickie because they are feeling stressed.

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Best practice in flexible working and gender diversity honoured at awards presentation

by • Flexible working, News

Workingmums.co.uk has announced the winners of its eighth annual Top Employer Awards, celebrating the leading companies in gender diversity and flexible working. The Awards were presented at a ceremony at London’s Soho Hotel on 7th November where the keynote speaker was Ann Francke, CEO of the Chartered Management Institute. Winner of the Overall Top Employer Award was Lloyds Banking Group. The judges felt it was ‘a beacon for other employers with regard to its agile hiring programme which was a root and branch attempt to normalise different ways of working from recruitment onwards. It was a strong performer across all the categories and had made a major step forward in embedding a flexible culture.’

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Review: ushering in a new era for the coworking phenomenon 0

by • Comment, Coworking, Technology, Work&Place, Workplace design

Ramon Suarez has produced a very practical book, based on his own experience as one of the pioneers of coworking. And let’s be clear – it is coworking (not “co-working”; there is no hyphen), as Suarez explains, “a coworker (a member of a coworking space) is not the same as a co-worker (somebody who happens to work for the same company or in your same office)”. On his business card, Suarez describes his role as “Serendipity Accelerator”- you will understand that if you read the book. Suarez differentiates coworking from its many (and mostly false) aliases. Shared offices may be collaborative, but do not provide the network of people found in a good coworking space. Networked offices, where more than one company shares space and may collaborate, “come close” to coworking. Hacker & Maker spaces, Accelerators, Incubators and Cafes are similarly differentiated.

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Over half of remote workers say their colleagues don’t treat them equally

Over half of remote workers say their colleagues don’t treat them equally

by • Flexible working, News, Technology, Workplace

Over half (52 percent) of people who work remotely feel their colleagues don’t treat them equally, claims a new study. Working remotely has become a highly sought-after job perk and having the flexibility to live and work where you please, regardless of corporate headquarters, often draws people to take one job over another. But a survey from VitalSmarts produced by David Maxfield and Joseph Grenny, authors of the bestsellers Crucial conversations and Crucial Accountability, found that remote employees have a significantly harder time with a number of workplace challenges than their onsite colleagues. 67 percent of remote employees complained that colleagues didn’t fight for their priorities compared 59 percent of onsite employees. 41 percent of remote employees believed colleagues say bad things about them behind their back compared to 31 percent of onsite employees and 64 percent of remote employees had changes made to a project without warning vs. 58 percent of onsite employees. Over a third (35 percent) of remote employees thought colleagues were lobbying against them vs. 26 percent of onsite employees.

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Time to address the missed opportunities and wasted resources of the modern workplace

by • Comment, Wellbeing, Workplace design

Rapidly changing work and workplaces. Productivity languishing below optimum levels. Staff engagement well below where it should be. Ongoing recruitment and retention challenges. All this has been building over the last couple of years; it would appear that organisations have never had it so tough. There have been plenty of tough times before, of course, but we have been witnessing something of a ‘perfect storm’ in recent months, where a whole range of issues and developments, as well as advancements and opportunities, have come together to push these challenges up the management agenda. But there are things we can do to make the workplace a better experience for everybody.

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Rise in gender and ethnic diversity to boards in finance sector, despite ‘closed shop’

by • Legal news, News, Workplace

Banking and finance companies within the FTSE 100 have increased gender and ethnic diversity at board level, but there remains a question over whether minorities can break through the glass ceiling, as many of the top roles in banking and finance companies (Chair, CEO & CFO) remain a closed shop for ethnic minority and female leaders. This is according to a new study from Green Park which claims the leadership pipeline, supplying the highest tier of management in FTSE 100 banking and finance companies, now features the highest level of ethnic minority talent in four years, including 15 percent of professionals with a non-white background compared with 5 percent of leadership pipelines for FTSE 100 companies overall and 6.5 percent in 2014. The banking and finance sector has also met the target set by Lord Davies that 25 percent of board members should be female. However, this has been updated by the Hampton-Alexander Review to a target of 33 percent by 2020, which suggests that banking and finance companies will still need to do more to increase the proportion of female leaders in their leadership pipelines.

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Pressurised staff say level of wellbeing in their workplace is insufficient

by • News, Wellbeing, Workplace

A majority (80 percent) of employees perceive the level of wellbeing within their organisation to be moderate or low and a quarter are struggling to manage the pressures of the workplace, a new survey claims. Although 64 percent believe their overall happiness as happy or very happy two thirds of UK workers admit to coasting or struggling at work, with just 18 percent reporting they’re flourishing, finds the survey published by Barnett Waddingham. Why BWell 2017 also found a third of UK workers admit their job has a negative impact on their mental health, with the same number believing their overall wellbeing is not important to their employer. Moreover, 22 percent say negative attitudes from their managers at work hinder their ability to balance work and family commitments. The survey also looked at employee retention alongside employers’ understanding of staff engagement in the company objectives. Overall 25 percent admitted they couldn’t see themselves working for the same company in five years’ time and 36 percent feel they either didn’t understand their company’s overall strategy or didn’t know if they understood it or not.

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Division of workplace hierarchy on impact of office design and flexible working

by • Facilities management, Flexible working, News, Workplace, Workplace design

 

There is a divide in the importance placed on the office environment among different levels of the UK workforce, with new research suggesting C-Suite executives do not fully appreciate the factors that keep employees happiest at work and the impact that the office environment has on their employees’ productivity and wellbeing. According to the new research by Peldon Rose and are happier and work most productive in the office, 88 percent  of middle management and 84 percent of junior employees say they always or sometimes enjoy coming to work every day compared to 76 percent of C-Suite executives. In addition, junior and middle management employees are more inclined to work in the office, with 62 percent and 63 percent, respectively, saying they prefer to work in the office over at home (29 percent, 30 percent) compared to C-Suite who prefer to work at home (40 percent) rather than the office (24 percent). As a result, just a quarter of junior employees believe their office has a culture that allows them to work flexibly compared to nearly half of C-Suite.

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Boundary-less workplaces must offer contextual, personalised workspaces

Boundary-less workplaces must offer contextual, personalised workspaces

by • Facilities management, Flexible working, News, Technology, Workplace, Workplace design

'Boundary-less' workplaces must offer contextual, personalised workspacesThe future workplace will replace familiar, rigid hierarchies and departments with small, collaborative networks of teams and the lines between individual organisations and ecosystems will blur as companies increasingly cast their net wider to innovate. This is one of the predictions made in a Fujitsu-commissioned whitepaper ‘Workplace 2025’ which argues that businesses must rethink social and technology strategies to plan for the future workplace – or risk being left behind. To appeal to future employees with the right skills, the whitepaper, which was produced by European research firm Pierre Audoin Consultants (PAC) advises that businesses must ensure they are moving towards an environment that provides contextual, personalised workspaces aligned to the individual needs of users. At the same time, they should plan to encourage enhanced peer collaboration by implementing technologies such as augmented reality. The Workplace 2025 report foresees that today’s organisational structures will become more agile, adapting to constantly-changing economic conditions, competitive landscapes and customer demands.

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