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When you empower your colleagues, you’re delivering excellence for them and your clients

When you empower your colleagues, you’re delivering excellence for them and your clients

The level of engagement within a company’s workforce significantly impacts clients satisfaction and its bottom line. Recent research by Gallup shows that teams with high levels of engagement enjoy a 10 percent uplift in client loyalty and a 23 percent increase in profitability compared to low-engagement teams. Empowering colleagues with learning and development programmes can dramatically improve their engagement with a business. Supporting them in this way is crucial if you want them to deliver excellence. When people are encouraged to own their careers, they care more about the outcomes of their work, which translates into exceptional productivity and happy clients. More →

Biophilic design has a long history and an even bigger future

Biophilic design has a long history and an even bigger future

biophilic design at the new Amazon HQ2There are plenty of definitions of the modish concept of biophilic design around right now. But perhaps nobody can top that of Erich Fromm, the sociologist and psychoanalyst who first described it in his 1973 book The Anatomy of Human Destructiveness as “The passionate love of life and all that is alive”. More →

Workplace misconduct is rife, but people are reluctant to report it

Workplace misconduct is rife, but people are reluctant to report it

Mistrust around possible retaliation and reliable process still holds many back from reporting workplace misconductAhead of an expected government review into UK whistleblowing frameworks, a new report claims that half (52 percent) of employees are now more aware of the importance of whistleblowing. However mistrust around possible retaliation and reliable process still holds many back from reporting workplace misconduct. The poll of 2,000 employees commissioned by Personio suggests that 43 percent of employees have seen or experienced some kind of workplace misconduct include inappropriate or illegal behaviour.  More →

Remote work leads to more people suffering from ‘phone anxiety’

Remote work leads to more people suffering from ‘phone anxiety’

A new poll suggests that four in 10 employees have experienced an increase in feelings of 'phone anxiety' as a result of remote workA new poll conducted by telephone answering provider, Face For Business, suggests that four in 10 employees have experienced an increase in feelings of ‘phone anxiety’ as a result of remote work. The survey also claims that those aged 18-34 bear the brunt of this heightened anxiety. The report claims that the driver of this surge in anxiety is alack of immediate support available to remote workers, which 12 percent of respondents cited as their primary concern when fielding calls from home. The authors suggest that the absence of colleagues just a desk away exacerbates feelings of isolation and uncertainty, leaving employees feeling adrift in the sea of incoming calls. More →

People are simply ignoring bans on AI use at work

People are simply ignoring bans on AI use at work

Employees say they are ignoring AI bans because it makes them more productive and better at their jobsOlder readers may remember a phenomenon called Bring Your Own Device (BYOD) which marked the point at which employers gave up worrying about people using their own phones at work and instead made it look like it was their idea anyway. A similar arc seems to be happening with AI, as people simply ignore their employers’ attempts to manage its use. A new poll from comms firm Definition suggests that over half of employed UK adults (54 percent) use tools like ChatGPT at work, despite 25 percent of businesses banning or significantly limiting its use. We have no other information on the methodology beyond that it was of 1,000 people. More →

Employees increasingly want to work for firms with a clear sense of purpose

Employees increasingly want to work for firms with a clear sense of purpose

In the face of climate change, social justice movements, and recession, employees are seeking alternative commitments from employers. A new poll from Sparta Global claims that for job seekers in 2024, a company’s contributions to environmental sustainability, poverty alleviation, and community well-being are of growing importance. More →

Productivity boost from volunteering ‘adds £4.6 billion to UK economy each year’ 

Productivity boost from volunteering ‘adds £4.6 billion to UK economy each year’ 

Volunteering is delivering productivity gains worth billions to the UK economy each year, a new study claimsVolunteering is delivering productivity gains worth billions to the UK economy each year, a new study claims. The report by Pro Bono Economics (PBE), commissioned by national volunteering charity Royal Voluntary Service, estimates productivity gains worth at least £4.6 billion each year, or £4,551 per volunteer, arising from volunteering by those in professional and managerial occupations. The PBE report, titled?A pro bono bonus: The impact of volunteering on wages and productivity, stresses that these productivity gains would likely be even higher if the voluntary efforts of those in other job roles, as well as the benefits of volunteering to unemployed people, were taken into account. More →

When the chairs took over the world and what it all meant

When the chairs took over the world and what it all meant

rows of chairsOf all the things we buy, with the exception of our clothes, furniture is the most intimate, the one item we spend most time in contact with. According to JG Ballard who dedicated himself to understanding our relationship with the world around us, ‘Furniture constitutes an external constellation of our skin areas and body postures’. Whether he would have recognised it as such, Ballard was a pioneer of the principle we now refer to as psychogeography, defined by one of its founders, Guy Debord, as ‘the study of the precise effects of setting, consciously managed or not, acting directly on the mood and behaviour of the individual’. More →

Most firms set to invest in AI but half admit they don’t know why or how

Most firms set to invest in AI but half admit they don’t know why or how

A new poll from Orgvue, an organisational design and planning software platform, suggests that businesses continue to ramp up investment in AI despite being unclear on its business impact or how to implement itA new poll from Orgvue, an organisational design and planning software platform, suggests that businesses continue to ramp up investment in artificial intelligence despite being unclear on its business impact or how to implement it. Four in five (82 percent) of organisations have already invested, with another 33 percent saying they will increase this by more than 50 percent in the coming year.  Based on a survey of 1,000 C-suite and senior decision makers at medium and large organisations, the report, Human-first, machine enhanced: the role of AI in workforce transformation, highlights contradictions in the business community concerning technology investment and AI’s impact on the workforce. More →

Forty percent of companies calling staff back to the office five days a week

Forty percent of companies calling staff back to the office five days a week

Two in five companies are returning to a five-days-in-the-office work week, according to new data from Virgin Media O2.Two in five companies are returning to a five-days-in-the-office work week, according to new data from Virgin Media O2. The Telecoms giant’s Movers Index suggest that around 40 percent of firms now require five-day-a-week office work. Meanwhile, 92 percent of companies had some kind of mandatory in-office policy. Wednesday remains the top day for office work, with about three quarters of office workers coming in for the midweek. More →

UK greenhouse gas emissions fall to lowest level since 1879

UK greenhouse gas emissions fall to lowest level since 1879

The UK’s greenhouse gas emissions fell by 5.7 percent in 2023 to their lowest level since 1879, according to a new analysis from Carbon Brief.The UK’s greenhouse gas emissions fell by 5.7 percent in 2023 to their lowest level since 1879, according to a new analysis from Carbon Brief. According to the report from the researchers, the last time UK emissions were this low, Queen Victoria was on the throne, Benjamin Disraeli was prime minister, Mosley Street in Newcastle became the first road in the world with electric lighting and 59 people died in the Tay Bridge disaster in Dundee. More →

Insight Weekly on The joy of routine + There never was a new normal + The art of remote work

Insight Weekly on The joy of routine + There never was a new normal + The art of remote work

Insight Weekly includes a round up of the best stories and commentary from the past seven days. It includes free premium content including features, podcasts, supplements and a link to the digital edition of IN Magazine. In this week’s issue in addition to those in the headline: Boots calls everybody back to the office; people have already lost faith in AI; the top office fitout trends for 2024; why projects fail; Sally Gunnell in conversation; our Events diary; and much more.

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