October 16, 2024
If firms want people to ‘return to office’, they should offer a better experience
A new report from the British Council for Offices (BCO) argues that if employers want their staff to ‘return to office’, they need to approach the workplace in the same way they would their customers by creating spaces that offer experiences workers actively seek out. The report, titled Towards Experience Utopia, claims to serve as a comprehensive guide for creating optimal working environments that integrate the best aspects of both remote and in-office work. Commissioned by the BCO Occupiers Group, which includes major employers like NatWest, PwC, Deloitte, and Goldman Sachs, the report highlights how the shift towards hybrid working has transformed the expectations of employees. More →
September 24, 2024
The science and art of change management
by Jennifer Bryan • Business, Comment, JB
With all the talk about generative AI, the impact it will have on people, businesses and industries, I started to think what will be the impact on change management and particularly the role of a change professional? And I realised that change management, like potentially most professional roles, is actually split into two halves with one being science and the other being art. The science element is made up of the products that one can typically see/point to, like a change plan, stakeholder map, training plan, etc. Whereas the art element is made up of what you can see as well, but only if you take the time to observe and notice the impact it has on environments, people, productivity, retention rates, etc. because it involves the people side of change. More →