Search Results for: people management

August 3, 2017

BIFM formally adopts new ISO definition of facilities management

by Mark Eltringham • Facilities management, News

If you’ve ever wearied of the endless debate about a precise definition of facilities management, and thought the squabbling often seemed like the conflict over the right end to open an egg that led to war in Gulliver’s Travels, then salvation might be here with the news that the British Institute of Facilities Management has formally adopted the definition of facilities management set out in new ISO standards published earlier this year. That definition forms part of ISO 41011:2017 Facility management – Vocabulary, which was published in April this year. The definition finalised in the standards is: Facility management (facilities management, FM) — organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business. In addition to the vocabulary standard, ISO 41012:2017 Facility management– Guidance on strategic sourcing and the development of agreements was also released earlier this year, while the most recently published – ISO/TR 41013:2017 Facility management – Scope, key concepts and benefits – was published in July.

July 6, 2017

“World first” biophilic design research project to explore impact of nature on buildings and people ⁰

by Mark Eltringham • Environment, Facilities management, News, Wellbeing, Workplace design

BRE have launched The Biophilic Office project, a ‘groundbreaking’ office refurbishment in test conditions that will seek to provide quantified evidence on the benefits of biophilic design on health, wellbeing and productivity of office occupants. The project centres on a 650 sq. m. 1980s office building on the BRE campus in Watford, which will be refurbished according to biophilic design principles. BRE are partnering with architect and interior designer Oliver Heath, who will lead on the design element of the refurbished building.

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June 26, 2017

The changing world of people analytics and digital ethics in the workplace ⁰

by Ian Ellison • Flexible working, Podcasts, Premium Content, Technology

This year’s Think FM conference at the Science Museum may prove to be a watershed moment for the global facilities management and workplace sectors, as its focus was on connectivity, data and the Internet of Things. The event’s keynote speaker was Ben Waber, one of the world’s leading thinkers on the ways in which this unprecedentedly connected era relates to people and the workplace. Ben is the president and CEO of people analytics firm Humanyze, an alumnus of MIT and a visiting scientist at MIT Media Lab.

I was fortunate to be able to sit down with him recently to discuss the characteristics of this new age of connectivity and the changing nature of digital ethics and ask him whether the future of HR, IT and FM is at the mercy of people data analytics, amongst other things. This is becoming a common theme for the Workplace Matters podcast as we see a more widespread realisation that the workplace is no longer a merely physical entity and our attention shifts to people and how they interact with each other and the places they work. Subscribe and listen to this and all episodes on Acast or iTunes, on any mobile device.

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Ian Ellison is one of the UK’s foremost commentators on workplace and facilities management issues. He is a Partner of consultancy 3edges (@_3edges) and the host and creator of the Workplace Matters podcast (@wpmpodcast). Prior to that he was a lecturer at Sheffield Hallam the University and had a ten-year career in operational FM in both in-house and outsourced roles. If you have any feedback or suggestions for future episodes – contact him @ianellison or at www.3edges.co.uk.

May 26, 2017

An overdue attempt to connect smart buildings with smart people ⁰

by Xenia Kingsley • Comment, Property, Technology

As first events go, the inaugural outing for the Smart Buildings series of conferences succeeded in delivering a full day of insightful presentations and debates, with a highly engaged audience of industry experts. A theme to emerge early on – in the opening remarks by Worktech Academy’s Jeremy Myerson in fact, was that the concept of ‘smart buildings’ is far from new. Depending who you ask, the idea goes back to the 90’s, the 80’s or even the 60’s. So why have we waited until 2017 for a conference on the topic? Many of the presenters agreed this is because we have only recently entered a new technological phase – the ‘plateau of productivity’ of Gartner’s Hype Cycle, as Owen King of Unwork pointed out – the time when widestream adoption of a technology kicks in and its viability becomes more clear. Indeed, the benefits of smart buildings are now widely regarded to fall into six categories; sustainability, productivity, talent, wellbeing, brand and cost control. And, while sustainability was the topic du jour at similar events six or seven years ago, the industry focus has shifted towards productivity and wellbeing.

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May 17, 2017

Yes, facilities management press, your bum does look big in that ⁰

by Simon Heath • Comment, Facilities management

I suspect we’ve all got one of those friends. Needy. Constantly seeking validation. Of a new partner. Of a new outfit. Of their choices for all aspects of their life. If the industry media and chatterati are to be believed, facilities management is becoming just such a friend. Handwringing articles asking how FM can best demonstrate the value it brings. In actual fact, the sector seems to be in robust good health. It benefits whatever way the market moves. New buildings means new work. Fewer new buildings means more attention required on ageing stock. Fadism and bandwagon jumping mean there’s constant changes to be made. All grist to the mill of the hardworking facilities management professional at the coalface.

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March 17, 2017

1.3m people mainly choose to work in gig economy, but want basic employment rights ⁰

by Sara Bean • Flexible working, Legal news, News, Workplace

Gig economy workers are as likely to be satisfied with their work as workers in traditional employment, according to a major new survey published today by the CIPD which provides the first robust estimate of the size of the gig economy. Currently, 4 percent of UK working adults aged between 18 and 70 are working in the ‘gig economy’, which means approximately 1.3 million people are engaged in ‘gig work’ according to ‘To gig or not to gig: Stories from the modern. The report, which is based on a survey of 400 gig economy workers and more than 2,000 other workers, as well as 15 in-depth interviews with gig economy workers found that nearly two-thirds (63 percent) believe the Government should regulate to guarantee them basic employment rights and benefits such as holiday pay. But the research also found that, contrary to much of the rhetoric, just 14 percent of respondents said they did gig work because they could not find alternative employment.

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February 28, 2017

A report into facilities management that is hard to swallow ⁰

by Simon Heath • Comment, Facilities management

I’ve wanted to write this piece for a while. I suspect it’ll piss a few people off. But I need to get it off my chest. I’ve held off writing it because I have been worried that it will be seen as disrespectful to the memory of a well-liked and respected member of the facilities management community, Chris Stoddart. I never knew Chris. But from what I’ve heard from those who did, his reputation is well deserved. I hope that Chris’ friends, colleagues and family will understand what I have to say and why I’m saying it. I was at last year’s Think FM event where the BIFM launched The Stoddart Review in Chris’ memory. The aim was to explore the link between workplace design and management and productivity.

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January 24, 2017

Many business leaders lack the skills to manage and develop people ⁰

by Sara Bean • News, Workplace

Two new reports published today reveal a dearth of people management skills among both current and future leaders. Over half of the HR professionals polled for the latest CIPD HR Outlook survey believe too many leaders lack the people management behaviours and skills needed to get the best from their workforce. One of the reasons behind this is suggested in the results of a survey from Robert Half which claims that half (50 percent) of management candidates lack leadership skills, with nearly one in five (18 percent) candidates falling short on planning skills, and 14 percent lacking communication skills. In the CIPD poll, people management was voted the top leadership skill needed by organisations over the next three years. However, out of those who chose performance management, more than half (53 percent) said leaders’ current skills in this area were ineffective. Similarly, 44 percent of HR professionals felt senior leaders’ skills were ineffective.

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January 6, 2017

Thirteen ways the physical environment shapes knowledge management

by Agustin Chevez and Laurie Aznavoorian • Facilities management, Premium Content, Work&Place, Workplace design

Knowledge management (including its creation, transference and storage) within an organisation is now widely considered to be one of the primary drivers of a business’s sustainability. Driven by changing demographics, businesses are recognising the ways in which valuable knowledge is lost when employees leave the organisation, including when they retire or are made redundant in response to changing economic conditions. Geyer, an Australian design practice, is just one organisation that has undertaken important research to understand the role of the physical environment in knowledge management.The aim of the research was to explore the kinds of environments and their attributes (if any) that could support the management of knowledge in an organisation. The research also aimed to expand the focus of existing knowledge management literature; from information technology to workplace design.

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November 21, 2016

Ethics a grey area for staff, when management fails to lead by example ⁰

by Sara Bean • News, Workplace

A third of people have taken a sick day in the last two years when they weren’t really ill, and one in 10 said that every sick day they’ve taken in the last 24 months has been false, a new study of British workers claims. And men are more likely than women to take a sick day when they’re not genuinely sick (36 percent of men compared to 30 percent of women). The survey of 2,000 employed adults in the UK also found that 36 percent would rather work for a company that paid them more, over one whose ethics they agreed with. Fifty-six percent of people in the study would continue to work for a company that avoided paying tax, and 14 percent said they currently work somewhere with managers or senior staff members that they believe are dishonest in their company’s tax returns. Yet despite all of this, nine out of 10 people say they do uphold ethical standards in their workplace.

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October 25, 2016

How tech giant EMC standardised the design and management of its office portfolio ⁰

by Cathy Hayward • Case studies, Facilities management, Features, Workplace design

This summer’s headlines have been full of discord, a cacophony of angry voices either directed at continental Europe, or at the Brexiters who voted for Britain to leave the European Union. But EMC, a global leader in information technology-as-a-service which has recently been acquired by Dell, is a leading light of European integration through its One Team approach to workplace management and design across Europe, the Middle East and Africa (EMEA). Over the past three years, the EMC Global Real Estate and Facilities Team (GREF), which supports more than 12,000 people in around 130 office locations across 50 countries in EMEA, has transformed from a group operating independently, to a fully-aligned team which provides a uniform and standardised approach to workplace delivery and management to enable greater business success.