Search Results for: people management

January 6, 2017

Thirteen ways the physical environment shapes knowledge management

by Agustin Chevez and Laurie Aznavoorian • Facilities management, Premium Content, Work&Place, Workplace design

Knowledge management (including its creation, transference and storage) within an organisation is now widely considered to be one of the primary drivers of a business’s sustainability. Driven by changing demographics, businesses are recognising the ways in which valuable knowledge is lost when employees leave the organisation, including when they retire or are made redundant in response to changing economic conditions. Geyer, an Australian design practice, is just one organisation that has undertaken important research to understand the role of the physical environment in knowledge management.The aim of the research was to explore the kinds of environments and their attributes (if any) that could support the management of knowledge in an organisation. The research also aimed to expand the focus of existing knowledge management literature; from information technology to workplace design.

November 21, 2016

Ethics a grey area for staff, when management fails to lead by example ⁰

by Sara Bean • News, Workplace

A third of people have taken a sick day in the last two years when they weren’t really ill, and one in 10 said that every sick day they’ve taken in the last 24 months has been false, a new study of British workers claims. And men are more likely than women to take a sick day when they’re not genuinely sick (36 percent of men compared to 30 percent of women). The survey of 2,000 employed adults in the UK also found that 36 percent would rather work for a company that paid them more, over one whose ethics they agreed with. Fifty-six percent of people in the study would continue to work for a company that avoided paying tax, and 14 percent said they currently work somewhere with managers or senior staff members that they believe are dishonest in their company’s tax returns. Yet despite all of this, nine out of 10 people say they do uphold ethical standards in their workplace.

October 25, 2016

How tech giant EMC standardised the design and management of its office portfolio ⁰

by Cathy Hayward • Case studies, Facilities management, Features, Workplace design

This summer’s headlines have been full of discord, a cacophony of angry voices either directed at continental Europe, or at the Brexiters who voted for Britain to leave the European Union. But EMC, a global leader in information technology-as-a-service which has recently been acquired by Dell, is a leading light of European integration through its One Team approach to workplace management and design across Europe, the Middle East and Africa (EMEA). Over the past three years, the EMC Global Real Estate and Facilities Team (GREF), which supports more than 12,000 people in around 130 office locations across 50 countries in EMEA, has transformed from a group operating independently, to a fully-aligned team which provides a uniform and standardised approach to workplace delivery and management to enable greater business success.

October 20, 2016

Built environment still creates barriers for people with a disability ⁰

by Sara Bean • Facilities management, News, Wellbeing, Workplace

A huge response to the Women and Equalities Committee’s inquiry into disability and the built environment indicates how lack of accessibility is an ongoing issue for many people. Over 150 individuals and organisations have submitted evidence to the inquiry, which aims to explore the extent to which the needs of people with a disability are considered and accommodated in the built environment, and asks whether more could be done to increase the accessibility and inclusivity of both new and existing properties and spaces. More →

October 18, 2016

World education programme aims to help 34,000 young people worldwide ⁰

by Mark Eltringham • Company news

Global trade enabler DP World is rolling out its Global Education Programme internationally following an English language pilot in seven countries with an aim to deliver over 100 sessions in seven additional languages by the end of 2016. Volunteers from 17 DP World locations in the UAE, India, Pakistan, Senegal, the UK, Argentina and the Philippines delivering the programme have received positive feedback from students and teachers. Over 90% of teachers in the pilot countries said that the course provided their pupils with something new their school could not have provided and 85% said they would be likely to recommend DP World as an employer to pupils. The Global Education Programme aims to engage 34,000 children between the ages of 8-14 by 2020 with DP World volunteers delivering it from across its network of 77 operating marine and inland terminals in 40 countries.

July 27, 2016

A third of people have experienced mental health issues while working ⁰

by Neil Franklin • News, Wellbeing, Workplace

According to new research from the Chartered Institute of Personnel and Development, the number of people saying that they have experienced mental health issues while in employment has climbed from a quarter to a third over the last five years. Despite this, the majority of employees still don’t feel that people experiencing mental health issues are supported well enough at work. In response, the CIPD is calling on organisations to take a more preventative approach to employees’ mental wellbeing, encouraging a culture of openness in their workplace, whilst at the same time, training line managers to provide and signpost support for employees, in order to create healthier, more engaged and more productive workplaces. The new research from the CIPD claims that in 2016, almost a third (31 percent) of the over 2,000 employees surveyed said they have experienced a mental health problem at some point during their working life, compared with a quarter (26 percent) in 2011.

July 22, 2016

The people centric urge to personalise space helps firms to engage employees ⁰

by Paul Goodchild • Case studies, Comment, Wellbeing, Workplace design

In America at least, the great symbol of corporate conformity is the office cubicle. Satirised in the Dilbert cartoons and a staple in any movie about the degrading aspects of modern working life, the cubicle provides a perfect shorthand way of portraying an individual crushed by the corporate jackboot. Yet what these things miss is the propensity of people to personalise their surroundings and claim a space as their own, even if only for the short time they may be there. This seems to be particularly the case when it comes to office design and so we were much taken with this blog which lists the most far out and quirky ways people in the US have found to personalise their cubicles. Of course the need and urge to personalise space are not limited to the US. We often find in the course of our own installations that the first thing people do when they occupy an office for the first time is to personalise their space.

July 21, 2016

Young people entering the workforce are not prepared for office politics ⁰

by Neil Franklin • Flexible working, Wellbeing, Workplace

Office politics is the one thing many young people are least prepared for when starting their first job, according to a new study by the Co-op. The study comes as many them are about to enter the workforce for the first time. With more young people opting for the world of work in the form of apprenticeships and on the job training rather than higher education, the members of ‘Generation Y’ often find they are unprepared for these softer skills needed to get on in the office according to the poll of 1,100 16-25 year olds. Over half of young people (54 percent) said that they were not prepared or informed about office politics. The study is part of the Co-op’s campaign to champion young people in the workplace by taking a closer look at what motivates 16-25 year olds. The research suggests that young people could find it harder to express opinion and ideas in the workplace, which in turn could lead them to feel isolated and unsupported.

July 13, 2016

World FM Day and the workplace design and management elephant

by Mark Eltringham • Comment, Events, Facilities management

There is an ancient Asian parable which has found its way into a number of cultures including Hindu and Buddhist lore. In one version, the Buddha tells of a king who has nine blind men summoned to his palace. An elephant is brought in and they are asked to describe it. Each man feels a different part of the elephant and describes it to the king. In turn they tell him it is a pot (the man who feels the head), a winnowing basket (ear), a ploughshare (tusk), a plough (trunk), a granary (body), a pillar (foot), a mortar (back), a pestle (tail) or a brush (tip of the tail). They disagree violently with each other to the amusement of the king, and the Buddha surmises that ‘in their ignorance they are by nature quarrelsome, wrangling, and disputatious, each maintaining reality is thus and thus.’ Around 2,500 years later, groups of people continue to describe big things solely based on the bits with which they come into contact and bicker with others who are close to other bits.

July 6, 2016

Ability to meet failure with resilience is a vital management skill ⁰

by Sara Bean • News, Wellbeing, Workplace

The political fallout since the Brexit vote has left many feeling that the UK’s politicians could do with brushing up their leadership skills and prompted debate on whether some of those whose ambitions have been derailed might bounce back. A timely report from the Chartered Management Institute offers advice on the management skills they might need to employ in times of uncertainty. The report claims that within the world of business, unsupportive cultures leave managers to struggle with the fall-out from crises. Most managers (94 percent) have faced crises during their career, but only half (55 percent) have handled them professionally, according to Bouncing Back: Leadership lessons in resilience. The absence of professional management ranks as a major factor in the cause of crises in the survey of 1,100 managers; 78 percent blamed a lack of support from senior management and 68 percent cited culture failure as responsible.

May 6, 2016

Management needs to improve opportunities for career progression ⁰

by Sara Bean • News, Workplace

Almost a quarter of employees (24 percent) are intending to move, as job satisfaction in the UK drops to its lowest level for over two years finds the latest CIPD/Halogen Employee Outlook report. The survey reveals that almost a fifth (23 percent) of employees believe their organisation’s performance management processes are unfair (an increase from 20 percent in Autumn 2015). Over a quarter (27 percent) are dissatisfied with the opportunity to develop their skills in their job and this is reflected in the number of employees who say they are unlikely to fulfil their career aspirations in their current organisation, which has also increased to 36 percent (32 percent in Autumn 2015). Opportunities for women in senior roles have slipped as well with separate research by the European Women on Boards (EWoB) showing that Britain has a below-average proportion of women on boards; falling from sixth to eighth place among 12 leading economies since 2011.

May 5, 2016

Facilities management is about great service, not trying to do everything

by Simon Heath • Comment, Facilities management

An article in The Guardian newspaper once sought to lift the veil on the extent to which Serco is entangled in the running of infrastructure in the UK and overseas. One of the questions posed was: Is there any limit to the fields they work in? Serco’s response was: “We operate in a range of markets and geographies, which means we are well placed to bring a wide range of experiences and knowledge to help customers with the challenges that they face.” Now, that’s the sort of phrase that will be familiar to anyone who has visited the website of a service provider or has written a bid in response to a tender for a contract. It is the way that providers wish to sell themselves. We can do more. We can do everything. We can do it anywhere. And if we can’t, we’ll get someone else to do it in one of our uniforms in the hope you won’t notice. We’ll save money. We’ll do it for less. We’ll do it with fewer people.