June 26, 2020

Acts of kindness create a virtuous circle in the workplace

This is the very definition of a Friday story. The results of a research project, published in the American Psychological Association journal Emotion suggests that the small kindnesses we show to others at work tend to propagate across an organisation. For the study, a group of researchers from the University of California told workers at Coca Cola’s Madrid headquarters that they were taking part in a piece of research to measure their levels of happiness, job satisfaction, relationships with colleagues (good and bad) and their positive and negative experiences of other people’s behaviour as well as an assessment of their own behaviour over a period of four weeks.

June 19, 2020

We are in danger of reanimating some bad ideas about work

by Mark Eltringham • Comment, Working culture

Did you hear the one about a Swiss court ruling that firms should pay to rent space in the homes of remote workers? It’s a hell of a thing, especially when so much has been made of the cost savings of a reduction in office space. It’s a notion that is extremely likely to be tested in other countries, so brace yourself. It also illustrates why so many of the narratives about working life after lockdown aren’t as straightforward as they might appear. More →

June 18, 2020

Charles Handy was a true visionary about the modern workplace

by Mark Eltringham • Comment, Technology, Workplace

It’s incredibly hard not to be impressed by Charles Handy and even harder not to find him likeable. The scope of his intellect and humanity is evident on the page, in his interviews and in his broadcasts. He reeks of credibility and warmth. Do a Google image search of him and the pictures you find epitomise English middle-class academic decency (despite the fact that he’s Irish); jumpers, churchyards, armchairs and a benign smile. More →

June 5, 2020

Latest issue of IN Magazine heralds new era for working life

by Mark Eltringham • Features, IN Magazine

The partial return to the physical world of work means that the print edition of the June 2020 issue of IN Magazine is now being mailed out. It has been available for a couple of weeks as a digital edition and it’s full of great stuff on the work topics that matter more than ever. We would say that but you can judge for yourself. More →

June 5, 2020

The seven greatest depictions of the workplace in art. Possibly.

by Mark Eltringham • Features, Workplace design

Art supposedly holds up a mirror to life. Except when it comes to our working lives, it doesn’t. Or at least it doesn’t always show a true or full reflection, both in terms of the amount of time we dedicate to work and how important it is to us. More →

June 4, 2020

Right, said Fred. Here I am again

by Mark Eltringham • Comment, Technology, Wellbeing

If there has been an underlying driver of workplace thinking over the past several decades, it has been a rejection of the principles of scientific management. These begat the idea of the office as a factory, subject to the same rigid times and places of work and the same culture of process, efficiency and productivity. This made a pantomime villain of its key figure Frederick Taylor. The worst adjective you could use to describe a working culture was Taylorist. More →

June 1, 2020

Zoom fatigue and the new era of online meetings

by Mark Eltringham • Comment, Technology

When it comes to that annual announcement the publishers of dictionaries like to make about their Word of the Year, 2020 will have only one candidate. But if there were a shortlist, you can bet that Zoom would be on it. The uptake of Zoom and other apps to help people connect during the lockdown has been remarkable. Numbers emerge each week of the scale of growth, but they’re instantly out of date and probably meaningless anyway. We could make up something like there having been a 2,300% increase since March 23rd, and it might as well be true. More →

May 15, 2020

What the humble avocado can teach us about why we will always work in offices

by Mark Eltringham • Comment, Facilities management, Flexible working, Technology, Workplace

From the archive. Originally published in 2013. People have been talking about the death of the office for at least a quarter of a century. Leaving aside the often misleading conflation of flexible working with homeworking that is often involved, the underlying premise of such talk has been the same for all of that time. The main argument is, and always was, that there is an alternative to the tedium, aggravation and expense of travelling to an office solely to work inside its hermetically sealed and fluorescent-lit, blue-carpeted interior alongside people who can drive you spare, before you schlep home again. More →

May 13, 2020

Peter Löffler explores the world of digital twin technology in the Workplace Insight podcast

by Mark Eltringham • Podcasts, Technology

The expression “if these walls could talk” is taking on an entirely new meaning with the emerging opportunity to create digital twins for buildings, claims Peter Löffler, the head of innovation at Siemens Smart Infrastructure in a new episode of the Workplace Insight podcast. Across the entire lifecycle of structures such as office buildings, hospitals, airports and hotels, creating a digital twin can significantly reduce costs, improve efficiencies, speed construction delivery, as well as enhance performance and the user experience. More →

May 11, 2020

Reshaping ourselves to fit in a new era for work

by Mark Eltringham • Comment, Technology, Workplace

The ethical, practical and philosophical implications of how we live alongside new forms of technology is something we will have to address very soon. It is a point well made in this conversation between Kate Darling of MIT and the neuroscientist Sam Harris. But we’ve had parts of this conversation before. For example, while most people will not have read the book from which it came, those with an interest in work, workplaces and their links with our happiness (or perceived lack of it) will know that the British philosopher Bertrand Russell once famously said that “one of the symptoms of approaching nervous breakdown is the belief that one’s work is terribly important”.

April 14, 2020

Picking through the workplace chatter

by Mark Eltringham • Comment

The Universe is a noisy place. Countless bodies chatter to each other against the backdrop of distant echoes from the Big Bang. Because we are curious, we have developed the technology to listen in and record the din and convert it from the electromagnetic vibration it really is into something we can sense with our ears. NASA has even produced a playlist of the noises from our own solar system and some of the objects we have propelled into it, which you can listen to here. More →

April 13, 2020

Is salutogenic design the next big issue for the workplace?

by Mark Eltringham • Features, Wellbeing, Workplace design

A number of progressive workplace issues have crossed into mainstream thinking over the past few years, and perhaps none more so than biophilia. It is now a principle that has become an issue talked about in the mass media, as shown by a recent CNN interview with one of Europe’s leading proponents of biophilic office design, Oliver Heath. The interview explores how biophilia taps into our embedded love of nature to evoke certain behaviours and emotions.

In turn this mainstream interest in biophilia is a sign of how organisations are looking at sophisticated ways of meeting a number of interrelated business challenges, not least engaging with employees and looking after their wellbeing while improving productivity. Biophilic office design has shown itself to have a number of demonstrably beneficial outcomes in this regard, both anecdotally and backed up by evidence.

It is also a very contemporary way of addressing issues of productivity and wellbeing. The approach adopted by enlightened employers is no longer focused on creating cultures and environments that do no harm, but rather on creating an environment and culture that fosters engagement, improves wellbeing, address stresses and pressures and helps them be more productive. It is now common for firms to have well defined wellbeing strategies in place. Nearly half of UK employers have a strategy already in place and 60 percent of CEOs say that the mental health of employees is their top priority, according to the Employee Wellbeing research report for 2018 from the Rewards and Employees Benefits Association.

Salutogenesis

Biophilic design plays an important role in this regard, but it is part of the wider of how spaces are created to improve people’s health and wellbeing. Because so many firms are now addressing this question in increasingly sophisticated ways, as well as biophilic office design we may be hearing a lot more about salutogenic design in the near future.

[perfectpullquote align=”right” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]The traditional dichotomy people had applied between health and illness was not sufficient to describe the constantly changing continuum of outcomes people experience in their daily lives[/perfectpullquote]

Salutogenesis is a term coined by the medical sociologist Anton Antonovsky and describes his research in the 1970s and 1980s into the links between stress and physical and mental health. He found that the traditional dichotomy people had applied between health and illness was not sufficient to describe the constantly changing continuum of outcomes people experience in their daily lives. He derived the term as an antonym to pathogenesis which describes how ill health is treated after a condition has become evident.

He was particularly focused on how different people respond to the ubiquitous presence of stress. He noted how certain people not only did not suffer the ill effects of stress that others found disabling, but enjoyed good health in spite of it. He explained this by suggesting that the issue was one of an individual’s sense of coherence, defined as “a global orientation that expresses the extent to which one has a pervasive, enduring though dynamic feeling of confidence that the stimuli deriving from one’s internal and external environments in the course of living are structured, predictable and explicable; the resources are available to one to meet the demands posed by these stimuli; and these demands are challenges, worthy of investment and engagement.”

He went on to conclude that ‘beyond the specific stress factors that one might encounter in life, and beyond your perception and response to those events, what determines whether stress will cause you harm is whether or not the stress violates your sense of coherence.’

According to Antonovsky the three factors that are essential for a sense of coherence are:

Comprehensibility: the sense that things happen in predictable ways and can be understood in a way that means the future makes sense
Manageability: confidence in an ability to respond to take care of things and respond to them appropriately and meaningfully and in a controlled wa
Meaningfulness: an understanding that things are worthwhile and have meaning and that we have good reasons for doing what we do and a sense of purpose

Salutogenic office design

It’s interesting to note that within the definition of sense of coherence there is a role to play for the external environment. In other words, it is possible to help people develop a sense of coherence in their surroundings, which we can take to mean both their physical and cultural environment. This subject has already been explored by designers and researchers but the current focus on wellbeing and design may mean that its real time is yet to come.

[perfectpullquote align=”right” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]Many designers are already adopting this approach whether they understand the salutogenic principles behind it[/perfectpullquote]

Alan Dilani, the Founder of the International Academy for Design and Health (IADH) and Co-founder of the journal World Health Design published a 2008 study into the link in the journal Design and Health Scientific Review, called Psychosocially supportive design: A salutogenic approach to the design of the physical environment, concluding that ‘while clinical practice focuses on treating illness, there’s also a raft of research to suggest that the quality of our everyday surroundings has a highly important role to play in sustaining wellness.’

Similarly Jan Golembiewski came to the same general conclusion in his 2012 paper Salutogenic design: The neural basis for health promoting environments from World Health Design Scientific Review. This kind of research is laying the foundations for a new way of considering building and workplace design in a way that focuses on wellbeing outcomes. Indeed, many designers are already adopting this approach whether they understand the salutogenic principles behind it.

When they make the workplace more manageable in terms of activity based working, control over ambient conditions, the ability to relax, the provision of ergonomic products and access to natural light and fresh air, they are adding to an individual’s sense of coherence.

When they make work meaningful with a sense of community, an understanding of how an individual’s role affects the organisation and wider world and how the firm cares for the environment, they are adding to an individual’s sense of coherence.

When they make the workplace and work comprehensible with wayfinding clues, colour, branding, landscaping, acoustics and sightlines, they are adding to an individual’s sense of coherence.

Biophilic design has already achieved mainstream understanding and it wouldn’t be a surprise to see salutogenic design as the next idea to cross over.

This piece first appeared on the What’s Up blog of Sedus