About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

April 6, 2017

UK productivity is up but the underlying puzzle remains unsolved ⁰

by Mark Eltringham • News, Workplace

The latest productivity data from the Office for National Statistics shows that UK productivity is up, although the accompanying briefing admits that the data ‘provides little sign of an end to the UK’s productivity puzzle’. According to the report, output per hour increased in the final quarter of 2016 at its fastest rate for more than a year. Quarterly growth of 0.4 percent lifted output per hour 1.2 percent higher than a year ago. While the productivity puzzle is a feature of most developed economies, it is particularly intransigent in the UK, which has a significant gap compared to other nations such as Germany, the US and France. This is despite the fact that Britons spend more time working than those in any comparable nation, except the US.

April 5, 2017

Drastic changes needed to workplace laws as age of automation dawns ⁰

by Mark Eltringham • Legal news, News, Technology

The rise of robots and automation in the workplace will lead to drastic changes to laws across the world, a new report suggests. The present wave of automation, driven by artificial intelligence (AI) – the development of computer systems able to perform tasks normally requiring human intelligence – is creating a gap between current legislation and new laws necessary for an emerging workplace reality, states a report published by the International Bar Association Global Employment Institute (IBA GEI). Artificial Intelligence and Robotics and Their Impact on the Workplace focuses on potential future trends in AI, and the likely impact intelligent systems will have on the labour market, companies, employees’ working time, remuneration and the workplace environment.

April 4, 2017

Commercial property investment in London’s West End at record high ⁰

by Mark Eltringham • News, Property

Despite its reputation as the most expensive office location on Earth, commercial property investment in London’s West End has hit a record high of £1.93 billion in the first quarter of 2017, according to Cushman & Wakefield. The figure is up by 22 per cent on the five-year first quarter average, surpassing the West End’s previous record of £1.8 billion in 2013. The report suggests that interest from overseas investors and several large deals had boosted the figures, including the sale of the Facebook Campus and One Kingdom Street. Across the whole of central London, the total volume invested hit £4.18 billion – up from £3.7 billion in the same period last year and approaching the 2015 level of £4.6 billion. The City also enjoyed a strong first quarter, with total transaction volumes increasing nine per cent on the year prior to £2.25 billion.

March 31, 2017

One bad night’s sleep can lead to misbehaving at work, new research claims ⁰

by Mark Eltringham • News, Wellbeing

Just one bad night of sleep makes it more likely that employees who already displayed unwanted behaviour one day at work will display a similar type of behaviour the following day, according to a study at Rotterdam School of Management, Erasmus University (RSM). Once an employee engages in unwanted behaviour in the workplace, such as taking longer breaks than allowed, leaving early without permission, or even stealing, it might be hard to step away from it. And that is a costly affair: such behaviour is estimated to cause companies up to $200 billion per year in the USA alone.

March 29, 2017

Design Commission publishes report on how design shapes people’s behaviour ⁰

by Mark Eltringham • Architecture, Facilities management, News, Workplace design

A new report from the Design Commission in partnership with the BRE Trust is the latest to outline how the design of the built environment influences the way people think and behave. The report has been published following an inquiry chaired by Baroness Whitaker and Professor Alan Penn, Dean of The Bartlett, University College London and is endorsed by Richard Rogers and Kevin McCloud. It calls on central and local government to escape their muddled thinking on the matter and instead create a policy framework that acknowledges the link between design and behaviour. It also suggests that more private sector organisations should wake up to the link and do more than merely comply with their legislative obligations.

March 28, 2017

London’s law firms cut back on half of new leases as they rethink their real estate ⁰

by Mark Eltringham • Facilities management, Flexible working, News, Property, Workplace design

The number of new leases taken up by the largest law firms in London fell by more than 50 percent last year, claims a new report from CBRE. The study of the 100 largest firms in the capital found that the firms are rethinking their real estate strategy in the light of new developments in flexible working, technology and the result of the Brexit referendum. According to the report, the total space taken through new leases in 2016 was just under 500,000 sq ft – 55 percent down on 2015 and 36 percent below the 10-year average. The report found that no law firms had signed deals for more than 90,000 sq ft last year. The largest deal of 2016 was CMS’ leasing of 84,199 sq ft at Cannon Place ahead of its merger with Nabarro and Olswang, with lawyers from the three firms set to consolidate into one building.

March 28, 2017

Communication key to allaying employee concerns about automation ⁰

by Mark Eltringham • News, Technology

Organisations need to strike a balance between capitalising on the benefits of automation and managing employee concerns, according to a study by Capita Resourcing. The research claims that whilst over half (54 percent) of UK organisations are already automating business processes once performed by people, employees are concerned about the social impact this will have on the workplace. The ‘Workplace More Human’ report claims that the majority of employees (67 percent) fear that the rise of robotics will make the workplace less sociable and friendly in the future. The biggest concerns around introducing more automation in the workplace were the loss of their job (36 percent), losing the social relationship with colleagues (27 percent) and having to reskill/train to do another job (23 percent).

March 27, 2017

Up to a third of UK jobs to be displaced by robots in near future ⁰

by Mark Eltringham • News, Technology

The latest report to examine the disruptive potential of robots in the workplace has been published by PwC as part of the firm’s regular Economic Outlook series. The study claims that up to 30 percent of existing UK jobs will be susceptible to automation by robots and Artificial Intelligence by the early 2030s, although in many cases the nature of jobs will change rather than disappear and the change will increase productivity and wealth. This is lower than the US at 38 percent and Germany at 35 percent, but higher than Japan at 21 percent. The report looks in detail at the composition of jobs in different industry sectors and occupations, using machine learning techniques to model the potential impact of AI in the future based on OECD data. The likelihood of automation appears highest in sectors such as transport, manufacturing, and wholesale and retail, and lower in education, health and social work.

March 23, 2017

The digital revolution is polarising the labour market and increasing wage inequality ⁰

by Mark Eltringham • News, Technology

The increasing ability of machines to perform cognitive, physical, and social tasks has polarised labour markets by “hollowing out” demand for middle-skill jobs, claims a new report published by IZA World of Labor based on research from economist Michael Gibbs of Chicago Booth School of Business. It suggests that analytical, problem solving, and social and communication skills are likely to be most valued in employees in the future. The new report finds that the advance of technology has opposing effects on jobs. It facilitates automation, creating fewer and less motivating middle-skill jobs. Conversely, it complements social and innovation tasks, creating more interesting low- and high-skill jobs. This causes labour market polarisation, “hollowing out” demand for middle-skill jobs, and increasing wage inequality.

March 21, 2017

Global survey confirms the need for flexible working in order for businesses to thrive ⁰

by Mark Eltringham • Flexible working, News, Technology

Productivity and teamwork are both significantly improved when employees can choose where they work, a global survey of on global flexible working trends claims. The survey commissioned by Polycom, Inc. a global leader in enabling organisations new levels of teamwork, efficiency and productivity by unleashing the power of human collaboration. The survey of over 24,000 people found that 62 percent of the global working population now take advantage of flexible working practices. Nearly all respondents (98 percent) state that flexible working has a positive impact on productivity. Although many remain concerned that their absence from the office may have a negative effect on their careers, they are drawn to flexible working to increase their productivity, achieve a better work life balance and avoid the problem of commuting.

March 20, 2017

People’s wellbeing never fully bounces back from unemployment, claims study ⁰

by Mark Eltringham • News, Wellbeing, Workplace

Losing a job creates a ‘new normal’ for personal wellbeing that never goes back to previous levels, a new international study claims. Unemployment is damaging to people’s wellbeing regardless of their age, gender, level of education, ethnicity or region. The new study, co-authored by the What Works Centre for Wellbeing and the University of East Anglia, looked at the impact of unemployment across a number of countries and found that joblessness tops even divorce or widowhood in its impact on our life satisfaction. The evidence also suggests people never adapt fully to unemployment. The longitudinal study of 24,000 people found on average that individuals had lower life satisfaction following unemployment and this never recovered to the pre-unemployment levels. These results applied to men and women, but the effects were found to be stronger for men. Men also were found to be happier than women once in a new job. The type of work is also important with temporary jobs proving worse than permanent work.

March 17, 2017

Artificial intelligence to go mainstream in the workplace by 2020, claims report ⁰

by Mark Eltringham • News, Technology

A new report by Tata Consultancy Services claims that 84 per cent of companies worldwide already see artificial intelligence as essential to their competitiveness while half see the technology as ‘transformative’. The study Getting Smarter by the Day: How AI is Elevating the Performance of Global Companies is based on interviews with 835 major businesses worldwide. It focuses on the current and future impact of Artificial Intelligence (AI) and found that the biggest adopters of AI today are, not surprisingly, IT departments, with two-thirds (67 percent) of survey respondents using AI to detect security intrusions, user issues and deliver automation. However, by 2020, almost a third (32 percent) of companies believe AI’s greatest impact will be in sales, marketing or customer service, while one in five (20 percent) see AI’s impact being largest in non-customer facing corporate functions, including finance, strategic planning, corporate development, and HR.