April 12, 2022

Sustainable office design relies on everybody sharing knowledge

by Harsha Kotak • Comment, Environment, Workplace design

Back in 2018, I launched a group called Women in Office Design. I wanted to inspire and empower women involved in the profession of office design and creation. The opportunity to develop and enhance my skills and understanding was a fundamental reason why I formed WOD. Reading and research is beneficial but it’s important to take the time to reach out to others in the industry, especially on the most important issues of our day such as sustainable office design. More →

April 10, 2022

Facilities Managers should be seen as stewards of corporate culture

by Pierre Guelen • Comment, Facilities management

The pandemic has irrevocably changed the way we work. Once considered a place simply to do business, the office is fast becoming a ‘lifestyle choice’ among young people who value more than just a desk. Instead, they want an engaging, healthy, and resilient working environment where they can socialise, make friends, and build connections to help their career and wellbeing thrive. In fact, an EY study found that 90 percent of Generation-Z value the human connection in the workplace above salary when it comes to their at-work communication. A recent Gallup survey even found a tangible link between having a best friend at work and productivity: those who have a best friend in the office are twice as likely to be engaged in their role and company. More →

April 8, 2022

The Metaverse in the workplace: Meta’s wobble may affect how we use emerging technologies

by Neal Riley • Comment, Technology

There has been much talk over the past two years of the adoption of hybrid working for elephant-in-the-room reasons and it is now the case that the practice is being widely adopted by many organisations. Knocking at our office doors now is the next big talking point in terms of technology: the Metaverse. There has been much speculation recently on how this collective, virtual open space, which incorporates environments including those in which to shop, learn, be entertained and, of course, work, will evolve. It has been described as the ‘next chapter of the Internet’ and is created by the convergence of virtually enhanced physical and digital reality. More →

April 6, 2022

Structural and cultural change are what we need to escape the wellbeing rut

by Simon O'Kane • Comment, Flexible working, Wellbeing

Wellbeing has been one of the largest challenges to the UK workforce over the last several years. A recent study by the Mental Health Foundation and the London School of Economics and Political Science (LSE), states that mental health problems cost the UK economy at least £117.9 billion every year – around 5 percent of the UK’s GDP. Companies recognise the urgency to help: British employers planned to increase spending on employee mental health and wellbeing by 18 percent from 2021 to 2022. But the long and short of the issue is that this progress is being outpaced by accelerating burnout rates among workers. More →

March 29, 2022

MIPIM revival offers up a pale, stale imitation of life (but there’s hope)

by Freddie Steele • Comment, Property

If a week is a long time in politics, then two years in real estate is practically a lifetime. Time enough for an opportunity for MIPIM, the property world’s annual gathering in Cannes to reset itself post-pandemic. Unlike back in London where British Land had offered up space for Ukrainian care packages at its Paddington Central Campus and Quintain also pledge to make space at its Wembley Park space (as reported by Estates Gazette), unfortunately such correct reading of the room wasn’t the case on the Croisette. More →

March 28, 2022

Working from home means getting your priorities right

by Mark Eltringham • Comment, Flexible working, Wellbeing, Workplace design

It should come as no great surprise to learn that data from Leesman, the world’s leading workplace analyst, found that the chair was seen by remote working employees as the second most important feature in creating a productive working from home environment. Cited by 90 percent of people, it was narrowly beaten into second place only by a desk or table (91 percent). A ‘mere’ 89 percent of people cited WiFi, which is what you may have assumed was the most important need of remote workers, especially given that Hierarchy of Needs meme we’ve all seen. That needs to be reworked because clearly broadband matters slightly less than comfort and safety. More →

March 28, 2022

Corporate jargon is damaging your business

by Michael Blazek • Business, Comment

Between the stressful daily commute, the awkward small talk by the coffee machine and the endless hours of face-to-face meetings, there are many things that are unfortunately slowly creeping back into our daily lives as we gradually start heading back to office life. One thing in particular that we have all been dreading is the feeling of utter bewilderment and exasperation when colleagues spout buzzwords and phrases like ‘paradigm shift’, ‘low hanging fruit’, and ‘thinking outside the box’. Corporate jargon is everywhere and we’ve all succumbed to using it at some point in our professional lives, whether it was to ‘leverage a results-driven approach’, ‘give 110%’ to ‘make sure the juice is worth the squeeze’, or ‘circle back’ on an email or conversation. More →

March 23, 2022

A burst of technological innovation is reshaping the future of work

by Toby Benzecry • Comment, Flexible working, Technology, Workplace design

Even as we begin to glimpse the light at the end of the tunnel of the pandemic, evidence suggests that many workers want to carry over the working flexibility that the pandemic afforded into the post-pandemic world and a new future of work. Namely, employees are wanting to adopt a ‘mixed’ working style – spending time both working in the workplace, enjoying the office’s many benefits, as well as spending some time during the week working from home. A YouGov poll suggests that close to 40 percent of employees wish to continue to work from home some of the time post-pandemic – a fact that is supported by CIPD research. More →

March 22, 2022

The sustainable product lifecycle starts with a single step

by Joanna Knight • Comment, Environment, JK

Environmental responsibility is challenging and often conflicts with short term goals. In the July 2021 issue of IN magazine, I asked environmental campaigner, sustainability and wellbeing consultant, Georgia Elliot-Smith about the issue of the proliferation of Perspex screens designed to reduce transmission of the Covid-19 virus in the workplace – all made from virgin materials. Whilst some argue that we are likely to need them again over the winter months, the ‘end of useful life’ of the screens is approaching and, inevitably, more general questions raised about the product lifecycle. More →

March 21, 2022

The lumpy, bumpy uncertainty of the future of work

by Mark Eltringham • Comment, Flexible working, Wellbeing

It’s now two years since we experienced the first true, sharp jolt of the pandemic. And even if we had now fully escaped its grip, the intervening 24 months would have proved transformational. The clichés, groupthink and glib takes may still shape much of the discourse about the ‘future of work’ but many of the instant experts of the Spring and Summer of 2020 now appear to have moved their insight on to other matters. And that leaves the rest of us with the task of working out what is actually going on. More →

March 16, 2022

Employees don’t have survey fatigue – they are tired of being ignored

by Stephanie Fitzgerald • Comment, SF, Workplace

An employee survey can offer fantastic insight into the highs and lows of working for your company, and how employees perceive and understand your business culture. These survey responses can allow mangers and leaders to make proactive and positive changes to the business, improve employee engagement and ultimately increase business success. However, research tells us response rates can be as low as five percent. More →

March 11, 2022

The much talked about new normal doesn’t exist, but the world has changed in profound ways

by Dr Simon Williams • Cities, Comment, Flexible working, Property, Technology

The World Health Organization officially declared COVID a pandemic on March 11 2020. Now, two years later, there’s light for some at the end of the tunnel. In many wealthier countries, which have benefited from several rounds of vaccination, the worst of the pandemic is over. We’ve got here by learning a lot of new health behaviour, like wearing masks and sanitising our hands. Many of us have also developed a variety of social habits to reduce the virus’s spread – such as working from home, shopping online, travelling locally and socialising less. But as parts of the world emerge from the pandemic, are these new habits here to stay, or do old habits really die hard? Is there a new normal? Here’s what data can tell us.

Work

One of the biggest changes predicted during the pandemic was a long-term shift towards home or hybrid working. However, there are already signs that this transition might not be as obvious or complete as expected.

[perfectpullquote align=”right” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]The signs of the transition to hybrid work are not as obvious or complete as expected[/perfectpullquote]

In the UK, the proportion of people working from home at least some of the time increased from 27 percent in 2019 to 37 percent in 2020, before falling to 30 percent in January 2022. Similarly, in the US the proportion working from home declined from 35 percent in May 2020 to 11 percent in December 2021.

One of the main reasons people are going back to the office is employers’ expectations. Many companies are concerned that more permanent home working might affect employees’ team building, creativity and productivity.

But among employees, there’s a greater appetite for hybrid and flexible working. One recent multi-national survey found that whereas roughly one-third of workers had worked at home at least some of the time before the pandemic, roughly half said they want to in the future.

Shopping

The pandemic didn’t create the habit of online shopping, but it makes more of us do it. Did this make us realise we don’t need actual stores anymore?

It doesn’t seem so. Shopping in bricks-and-mortar stores has already started to recover. Recent data on people’s movements, gathered anonymously from mobile devices, shows how in many countries, before omicron hit, travel to retail and recreation spaces was back up to pre-pandemic levels, and is already starting to rebound after omicron.

The rise in online sales has also not been as dramatic or sustained as many predicted. In the UK, online sales made up 20 percent of total retail sales before the pandemic. By February 2021 this had risen to 36 percent, before declining steadily to 25 percent in February 2022.

Travel

One habit that might take longer to recover is our pre-pandemic love of international travel. It has taken a hit around the world, and the sector is still struggling. The UN’s International Civil Aviation Organization projects that international travel in 2022 will still be down by nearly a half compared to 2019.

One British survey conducted last September found that while 80 percent of people were planning on holidaying in the UK in the next year, only around 40 percent were considering going abroad. In comparison, in the 12 months up to July 2019, 64 percent of Brits travelled abroad for a holiday according to one travel industry body.

People’s reluctance to travel has been largely down to concerns over the virus and confusion over travel rules. As worries decline and rules get lifted, we may see a “mini-boom” in holidaymaking.

Socialising

Early in the pandemic, some commentators – including the US chief medical adviser Dr Anthony Fauci – suggested we might never return to shaking hands. I, with my colleague Dr Kimberly Dienes, argued that it was vital these rituals make a comeback, as they have several social, psychological and even biological benefits.

Are social-distancing habits, including meeting fewer people and having less physical contact with those we do, here to stay? For most people, no. Data shows only one-third of people in the UK are still socially distancing regularly, the lowest proportion since the pandemic began.

No new normal

But truly, only time will tell how much the pandemic will have changed our habits. However, bolder predictions – that the pandemic was going to completely and irrevocably change our ways of working, shopping, travelling and socialising – now seem premature and exaggerated. The pandemic has taught us we can work, learn, shop and socialise in different ways, but the question now is whether we still want to.

[perfectpullquote align=”right” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]The pandemic has taught us that we need to connect with others[/perfectpullquote]

Humans have basic needs, such as autonomy, feeling related to others, and feeling effective and competent in what we do. Part of the challenge with home working, for example, is that it simultaneously fulfils one need by giving us greater autonomy but takes away another by making us less connected. Expanding adequately supported, equality-focused, hybrid and flexible working arrangements is perhaps a promising way to meet both needs.

Some people will have acquired a sense of competence, or at least familiarity, with the new ways of doing things during the pandemic and so may wish to keep doing them. In some areas – travelling overseas, for example – it may take longer for our competence, and confidence, in old habits to return. However, many seem to be quite quickly returning to old ways and re-learning how to feel competent at doing things that they did before.

The extent to which we’ll go back to our old ways may also depend on our personality traits, which have been shown to shape our compliance with new behaviour. For example, those more open to new experiences by nature, or more extroverted, may be more eager to travel internationally or socialise in larger groups.

Finally, the pandemic may have served as a reminder of how much we appreciate everyday interactions with others, in shops, restaurants and so on. People may be keen to return to familiar ways that revive this – for example, picking something up in a store on the way home from work. Above all, the pandemic has taught us that we need to connect with others and that there are limits as to how much online communication can replace real, face-to-face interactions.