May 13, 2014

Workplace design, Facebook likes and the need of companies to be your friend

by Mark Eltringham • Comment, Environment, Facilities management, Workplace design

Companies put an awful lot of time and money into getting people to like them on social media these days. While it would be easy to see the like button on Facebook as the primary conduit for this corporate neediness, but it cuts across many aspects of the ways in which companies work, including their relationships with employees and the ways in which they develop new forms of workplace design and management. This is most evident in the tech palaces which are aimed at the same digital natives that firms habitually target with their online marketing, but the need to make customers and employees friends of the business cuts across a wide range of sectors. The workplace is yet another channel of communicating chumminess, and it offers many of the same challenges as social media.

May 9, 2014

Flexible working benefits are undermined by short sighted employers

by Pam Loch • Comment, Flexible working, Legal news, Workplace

There has been a growing perception that flexible working practices are now commonplace in the workplace. However a recent report from Working Families, a charity set up to help working parents and carers find a balance between their responsibilities at work and at home, suggests this is a myth. Their report reflects growing concerns based on experiences and queries from their helpline that employers are in fact, becoming more rigid. The report suggests that working parents are coming under increasing pressure to give up their flexible working arrangements. It highlights “a growing number of callers to the helpline reporting the family-friendly working pattern they have had in place for years being changed or withdrawn virtually overnight, with no opportunity for them to express their views”. Ironically, despite the Government’s championing of flexible working it seems the imposition of employment tribunal claim fees could be behind the backlash. More →

May 7, 2014

The business of workplace design and management; new issue of Insight is now available

by Sara Bean • Comment, News, Newsletter, Workplace design

In the latest Insight newsletter, available to view online; Mark Eltringham lists just seven of the ways in which flexible working may have actually made our lives more rigid; expectations for rising rents as demand for commercial property reaches the highest level since before the financial crisis; ‘Walkie Talkie’ skyscraper signs up two new tenants; and the BCO names London and the South East’s best recently refurbished examples of workplace design. The idea that staff find greater job satisfaction when they work in environmentally friendly surroundings is challenged by a new study; while another report claims that wearable technology could be a boast to productivity; and the CIPD warns that rigid organisational hierarchies hamper the development of management and leadership skills within the workplace. To automatically receive our weekly newsletter, simply add your email address to the box on the home page.

April 22, 2014

On Green Earth Day, a reminder of how we struggle to understand ‘green’

by Mark Eltringham • Comment, Environment

Today is Green Earth Day and there are things happening all around the world and people are marking the occasion in many ways. The organisers claim one billion people will be active in 190 countries and so too will be many firms. Serviced office provider Regus, for example, is offering free use of its business lounges for one day. There is no such thing as ‘environmentally friendly’. The best we can hope for is to minimise and mitigate our impact on the environment. The problem with the idea that anything we do can be described as ‘environmentally friendly’ in any way is this: our existence is inherently damaging to the world in which we live. We do it some damage each time we get in a plane, train or automobile; every time we make or buy something; every time we eat, drink, breathe or fart. So if you want to be ‘environmentally friendly’ my advice is this. Resign from work. Then, go home, throw yourself on a compost heap and wait to expire.

April 10, 2014

A rail network carrying people on blurred lines into the future of work

by Mark Eltringham • Comment, Flexible working, Technology, Workplace design

The UK rail industry has a somewhat ambiguous relationship with the idea of remote working. While the business case for the controversial HS2 rail line was until recently predicated on the remarkable assumption that people don’t work on trains (now replaced by another set of assumptions to get to the numbers it needs for politicians to go along with it all), the number of journeys people make on trains has been increasing steadily for some time, regardless of the potential for technology to make many of those journeys unnecessary. So while we’re already into uncharted territory in our ability to forecast the impact of new technology and working practices on the need for physical presence, the train and the rail network does offer us a touchstone for thinking about it. And what we find in that respect is a blurring of the lines between several worlds, as we do in pretty much every aspect of our lives.

April 9, 2014

The Wall Street Journal (and others) are wrong about human resources

by Mark Eltringham • Comment, Workplace

Everybody ready? Great. Then it’s time for another round of HR bashing and a tipping point for more existential navel-gazing for everyone’s favourite corporate pantomime villain – the human resources department. Or is it? You can choose your own particular moment at which the crowd boos and hisses at the bad guys in HR, but hot on the heels of the Lucy Adams debacle at the Beeb and a report that finds human resources to be the profession with the most “can’t do” attitude comes an article from, of all places, the Wall Street Journal that looks at what it means to do away with your HR function altogether. The restrictions of the word count being what they are, coupled with the way sweeping generalisations provide the quickest way to guarantee a bump in readership, the WSJ takes the broadest of brushes to add another coat to the painting of HR as an ancillary function that, far from oiling the wheels of commerce, is often a distraction at best and, at worst, an active obstruction.

April 7, 2014

Can building design presage a fall from grace for the world’s tech giants?

by Mark Eltringham • Architecture, Comment, Technology, Workplace design

At the movies, buildings are often used to denote hubris. The ambitions and egos of Charles Foster Kane and Scarface are embodied in the pleasure domes and gilded cages they erect to themselves. Of course, things then invariably go badly wrong. In the real world too, monstrous edifices have often presaged a crash. The UK’s most ambitious and much talked about office building at the turn of the Millennium was British Airways’ Waterside, completed in 1998, just a year after Margaret Thatcher famously objected to the firm’s new modern tailfin designs by draping them with a hankie and three years before BA had to drop its ‘World’s Favourite Airline’ strapline because by then it was Lufthansa. Nowadays BA isn’t even the UK’s favourite airline, but Waterside remains a symbol of its era, albeit one that continues to influence the way we design offices.

April 3, 2014

Remove flexible working stigma to improve women’s career chances says report

by Sara Bean • Comment, Flexible working, News, Workplace

Employers need to stop viewing female progression as a diversity issue and see the promotion of women in the workplace as a core business priority. This is according to a major new report by charity Opportunity Now, which surveyed 23,000 women between the ages of 28 and 40 as well as 2,000 men, to try and determine why women tend to be less successful than men at work after the age of 28, The report found a gap between organisational policies and the actual experiences of women at work, particularly women aged 28-40, including real challenges around bullying and harassment. And in a challenge to proposals for female-only programmes, the research found that women actually want better line management and initiatives such as flexible working – without the stigma it can cause which can often be an obstacle to progression.

April 2, 2014

When worlds collide: a preview of the Salone Internationale del Mobile in Milan

by Justin Miller • Comment, Events, Furniture, Workplace design

Don’t even think about going to Milan for a break at this time of year – you probably won’t get a hotel room. Every year the Salone Internationale del Mobile (International Furniture Fair) and Milan Design Week ensure that hotels are full despite room rates soaring for the duration of this world class exhibition. Salone is the show to attend if you want to know what’s going on in the world of furniture design. Along with Orgatec, Neocon, CIFF, Clerkenwell Design Week and the Stockholm Furniture Fair, Salone makes up the Grand Tour of furniture and design shows around the world. These shows not only provide an international showcase the very latest in furniture design, each also offers its own unique insight into the way we work and live. And they do so on a massive scale. In the case of Milan, this means extending the show beyond the halls of the central Rho fairgrounds to use locations around the whole city, when it takes place next week.

March 28, 2014

Google’s new Amsterdam office exposes Tech’s youthful obsessions

by Mark Eltringham • Comment, Technology, Workplace design

Back in the 1990s, when Frank Duffy was one of the august handful of people popularising notions of a changing approach to office design, he categorised four models of the workplace that he foresaw would come to reflect the work done in them, namely the den, cell, hive and club. Back then, the word ‘club’ conjured up images of gentleman’s clubs and Duffy himself described it in his 1997 book The New Office as ‘essentially an ingenious early 19^th Century device to allow the kind of people who are now called networkers to share as supportive an environment as possible’, illustrating his point with an old coloured engraving of upright gents sitting around in a neo-classical, Victorian, smoke-filled room reading newspapers, sipping port and chewing the fat. Nowadays, the word club would appear to suggest something more along the lines of a youth club, as the latest pubescent design of a Google office shows us. More →

March 27, 2014

Design of the Year shortlist contrasts what is practical with what is possible

by Simon Heath • Architecture, Comment, Workplace design

A great many of us pay architecture and design very little attention until it’s too late and we’re confronted with the workings of a mind that doesn’t consider whether just because we could really means we should. The kind of mind that designs a building that melts cars on the street or one with wind turbines that are so noisy they can’t be turned on. And so this week sees the announcement of nominees for the Design Museum Designs of The Year awards. It’s a studiedly eclectic list. In amongst the Lego calendars and texting fire alarms we also find a mobile gaming app designed to be used over many centuries (it is impossible to finish it in your lifetime, natch) that, it says here, “questions the inevitability of death, the meaning of legacy and the nature of progress”. I’ve searched for signs that this might be satire without success. However, we’ll focus our consideration on the nominations for designs for the built environment. More →

March 26, 2014

The enduring need to put a bit more of the M into facilities management

by Mark Eltringham • Comment, Facilities management, Furniture, Workplace design

Shutterstock’s new offices, Empire State Building

It may well be a statement of the obvious, but it’s worth reminding ourselves sometimes that the term facilities management consists of two words. There is often a bit too much emphasis on the facilities and a bit too little on the management and sometimes we look for design and product solutions to problems that would be better managed in some way. You can put this down to a number of things but to some extent at least it’s down the idea that when you are determined to use a hammer, every job looks like a nail. Obviously the media takes some of the blame for this mindset because it often earns income from businesses who want to sell their stuff to solve particular problems rather than focus on the idea that many of them can be addressed either as a management issue or in combination with products and design.