June 26, 2014

The debate about open plan offices is not helped by its use of stereotypes

by Mark Eltringham • Comment, Furniture, Workplace, Workplace design

The incessant debate about open plan offices is informed by a number of assumptions that can lead us to misunderstand the issues involved. Nigel Oseland eviscerates several of them excellently here, making it plain that a great deal is lost in translation somewhere over the mid-Atlantic. In truth, the European and US experiences of the open plan are very different and while we in the UK could always laugh along with our US counterparts at the organisational insanity of Dilbert, the cubicles themselves were largely alien to us. Another red herring in the debate is the idea that the open plan office is for extroverts and its alternatives for introverts. There is something in this but it’s too simplistic an idea and is often built around the stereotypes associated with sectors such as TMT, the age of workers (especially Gen Y) and supposed national characteristics, not least the reserve of Brits and the brashness of Yanks.

June 24, 2014

Five things we have learned about flexible working ahead of the new right to ask regs

by Mark Eltringham • Comment, Flexible working, Technology, Workplace, Workplace design

You can’t help but notice that surveys about flexible working have been pretty thick on the ground over the last few weeks and months. The reason is that – as well as the usual ongoing fascination with the subject – the UK Government is extending the right to request regulations at the end of this month, allowing all staff to ask their employers for flexible working after six months in a job. As well as the numerous studies that firms have commissioned to explore the issue, there has been even more commentary and guidance, often from law firms. While we should always view each of these in context, adding however much salt we deem necessary to season their findings, what is always interesting when you have a media pile-in like this is to sift through it all to look for patterns, common themes and contrasts. Here are just five:

June 24, 2014

The ties that bind facilities management with workplace design

by Mark Eltringham • Comment, Facilities management, Workplace design

There is an ongoing feeling within the facilities management discipline that when it comes to the design of workplaces, the majority of facilities managers are not consulted early enough or well enough or consistently enough to ensure that the end result of the design process is a workplace that is as functional and as effective as it could be. The reason this feeling persists is that in many cases it is true. Or at least is true to a greater or lesser extent depending on how you view these things. And if that sounds woolly, then you have to remember we are talking about facilities management here, finding a definition for which has been like nailing jelly to a wall for many years. In many cases the demarcation between workplace design and workplace management is based on the mistaken idea that the two have little correlation when in fact the relationship between them should be more akin to that between sex and parenthood. One is an act of creation and the other of care, with the latter a direct consequence of the former.

June 23, 2014

Breathing space? Why our office air could be harming us

by Richard Saint • Comment, Facilities management, Workplace design

As reported last week, the vast majority of office workers might prefer to work outdoors; but the office is where we spend most of our working lives. Indeed, for an average of eight hours a day, five days a week, office workers can reliably be found in the same surroundings – at a familiar desk, with familiar colleagues, within a familiar building. Perhaps as a result of this, too few of us stop to consider the risks of working indoors, assuming that the danger of serious harm is the sole preserve of outdoor working sites. Nonetheless, office work contains risks which are entirely its own. For example, while outdoor workers benefit from physical exercise, sunshine (occasionally), and fresh air, office workers perform their daily duties in a space where air is continuously recirculated, posing numerous dangers. Indeed, indoor air pollution is actually a major public health problem, posing a myriad of risks as dangerous particles accumulate in office air.

June 19, 2014

Virtually Uninspiring, Cautiously Aspirational – award winning offices for the VUCA world.

by Simon Heath • Architecture, Comment, Workplace design

World-of-work watchers will be more than aware that we are increasingly being informed that we are living in the VUCA age, which under normal circumstances is an acronym for volatile, uncertain, complex and ambiguous but in the context of these RIBA Award Winners for 2014 might be taken in a number of other ways. Commentators and self-styled thought leaders are warning businesses to prepare for seismic changes to the way work gets done, where, how and by whom (or by what, if proponents of automation and robotics have anything to do with it). How lovely then, that RIBA have made awards to seven offices that hark back to more comforting, more halcyon, times. The text of the accompanying feature in Architects Journal is at pains to point out that offices are hard to design and that RIBA awards are hard won. I wouldn’t disagree on the former point but, from the evidence on show, it’s a bit more of a challenge to agree with the later. So I won’t.

June 17, 2014

Workplace ergonomics changed forever twenty years ago thanks to one design

by Justin Miller • Comment, Furniture, Workplace design

By common consent, the office is a little over 100 years old, with most commentators agreeing that the first true office as we understand it was the Larkin Building, designed by Frank Lloyd Wright in 1904. Yet ninety years after this building ushered in the 20th Century workplace, there was another seismic shift in office furniture design that heralded the office for the 21st Century. In 1994, there was a great deal of excited talk about new ways of working, based on the growing use of mobile computers and phones. For the first time, people were unfettered from the personal workstation and new office furniture systems. Also that year, Herman Miller launched a chair that was to redefine not only what we understood about office seating and workplace ergonomics but reshaped the wider office furniture market in its own image. For the first time it became apparent that when looking after the wellbeing of individuals and making a universally understood office design statement in this new world of work, the chair was the thing, not the desk. More →

June 17, 2014

Is it time to stamp out e-cigarettes in your workplace?

by Pam Loch • Comment, Facilities management, Workplace

Electronic cigarettes, love them or hate them, they are here, but are they here to stay? Since 1 July 2007, smoking in enclosed or substantially enclosed public places and workplaces in the UK has been prohibited. E-cigarettes however emit water vapour rather than smoke and therefore could be legally used in public places and workplaces. But there is increasing debate about the use of e-cigarettes in public places, as concern grows about their potential harmful effects. It’s been alleged that e-cigarettes contain chemicals that could make them as harmful as normal tobacco. The World Health Organisation (WHO) calls the devices safety “illusive”, noting that the chemicals they contain are often not disclosed and have not been properly tested, while a report commissioned by Public Health England said e-cigarettes required “appropriate regulation, careful monitoring and risk management” if their benefits were to be maximised. More →

June 13, 2014

Employers may need to take a disciplined approach to the World Cup

by Richard Barker • Comment, Flexible working, Workplace

With the World Cup now underway, many football fans will be gripped with football fever over the next month, but employers could face HR headaches as a result. Given the time difference in Brazil, games at this year’s World Cup will take place during the late afternoon and evenings in the UK. England’s opening game against Italy at 11pm this Saturday night is unlikely to cause most employers much disruption, but the next England game against Costa Rica which kicks off at 5pm on Tuesday 24 June could result in employees wanting to leave before the end of their working day. Late kick off times also have the potential to result in employees being absent the following day as they recover from the excesses of the night before. On most match days the final whistle of the last game of the day will not be blown until around 1am UK time. More →

June 9, 2014

Queen’s Speech was light on employment legislation, but don’t forget flexible work changes

by Pam Loch • Comment, Legal news, Workplace

This year’s Queen’s Speech was the last before the 2015 general election and included a relatively light legislative programme of just 11 new bills. Some of the key employment changes being proposed include changes to childcare, the national minimum wage, and zero-hours contracts. But in fact a key development which was not included in the Queen’s Speech, and yet could have the most pronounced effect on employers is the extension of the right to request flexible working. From 30 June 2014, employees with at least 26 weeks’ continuous employment will be able to make a request for flexible working for any reason under the new statutory scheme. The procedure to be followed will be far less prescriptive than that currently in force and will place more onuson the employer to consider the request and any alternatives to the proposed request. More →

June 5, 2014

Record uptake of flexible working masks what is really changing about the way we work

by Mark Eltringham • Comment, Flexible working, Technology

This week the Office for National Statistics has released new figures which show that flexible working is at a record high in the UK. The headline figure from the ONS is that 14 percent of the UK workforce now either work at home full time (5 percent) or use their home as a base (8.9 percent). This represents a 1.3 million increase over the six years since the onset of the recession. The report shows that those working from home are typically skilled, older (half between the age of 25 and 49 with 40 percent of over 65s classed as homeworkers) and better paid than the average worker (30 percent higher than the national average). The Government is claiming it as a victory for the promotion of flexible working through legislation and the TUC as a sign of the increasingly enlightened approach of bosses in helping employees find a better work life balance. And they’re both wrong.

May 29, 2014

What is expense management costing you and your business?

by Richard Gyles • Comment, Workplace

Time is money. That’s why organisations are placing an ever-growing emphasis on improving productivity and streamlining administrative processes to encourage employees to focus on value-added activities. So I’m staggered by how many otherwise forward-thinking companies are still reliant on old-fashioned, paper-based expense management processes. Expenses are an obvious time-sink for claimants themselves and is often portrayed as a dull task; but badly managed expense processing costs employees and businesses money. A survey conducted by Access aCloud has discovered that employees are losing £45 a year owing to interest charges due to the waiting period of reimbursement – with a collective £2.1 billion lost by 46 million workers each year. In the UK, the average waiting time for expenses to be paid is 3.3 weeks. However, the survey revealed that over 20 per cent of people spend 6.3 weeks chasing their employer for their claims to be paid. More →

May 28, 2014

Money alone isn’t enough to attract and hold on to Gen Y employees

by Jessica Pryce-Jones • Comment, Flexible working, Workplace

The retention of Gen Y employees is key for all organisations. No organisation wants to invest in their next generation of management only to find that they leave, and someone new needs to be trained. But the 20-30 year old workers of Gen Y exhibit a new-found job mobility. Which makes for a ticking time-bomb of potential cost and disruption to their employers. The iOpener Institute has gathered and studied questionnaire responses from over 30,000 professionals across the world, gaining insights into how employers can retain their Gen Y talent. The research clearly shows that while pay and financial rewards are important to Gen Y (i.e. they are not prepared to be under-paid for their work), there is no significant correlation between increased levels of pay and greater talent retention.