October 6, 2014

We’ve long had ‘overwhelming evidence’ for the link between office design and productivity

by Mark Eltringham • Comment, Facilities management, Workplace, Workplace design

Perhaps the most widely reported news from the world of workplace over the last couple of weeks has been the analysis from the World Green Building Council that links office design with productivity and wellness. And the two words from the report that have featured most commonly in the associated stories’ headlines have been ‘overwhelming evidence’. While this has been repeated as if it’s some kind of revelation, the truth is that we have had compelling and overwhelming evidence for many years, and barely a year goes past without some study or other making the same point in no uncertain terms. Each report merely serves to raise a more interesting question; given the sheer body of work linking the workplace with productivity (and happiness and motivation and so on), why does the argument still need to be made?

September 25, 2014

Why a more flexible approach to where and when we work is long overdue

by Sara Bean • Comment, Facilities management, Flexible working, News

As Virgin boss Richard Branson throws his considerable influence behind flexible working, with the revelation that his personal staff can now take time off whenever they want for as long as they want; new research published for National Work Life Week illustrates why we need a more flexible approach to where and when we work. The average British one-way commute has increased in the last couple of years, at nearly half an hour (29.6 minutes) compared to 26 minutes two years ago. Employees in large firms appear to endure the longest commutes, clocking up a one-way average of 39 minutes. The knock-on effect means over-crowded trains, roads and buses and an increasingly stressed workforce more prone to stress and ill-health. Branson has promised to extend the policy if, as he notes in his blog, it results in similar productivity gains as Netflix, which has pioneered this approach. More →

September 16, 2014

Indoor air quality and the quest for a breath of fresh air in the workplace

by Justin Miller • Comment, Facilities management, Knowledge, Legal news, Workplace design

Edward Hopper, Office in a Small City, Metropolitan Museum of Art, NY

The modern workplace has to work harder than ever before. It must reflect corporate values, express something of the organisation’s brand, allow people to work to the best of their ability as well as look after their wellbeing, keep touch with the pace of changing technology and meet the demands of an ever changing legislative environment and keep costs down. All of these issues conflate around the challenge of providing a sustainable, comfortable and productive working environment in buildings that are filled with an increasing number of people and computers. It is estimated by the Building Research Establishment that even in a typical office each person and their technology will generate some 1500 W of energy per hour, the equivalent of the sort of fan heater that the EU is now keen to ban outright.

September 16, 2014

The culture of presenteeism is not all just fun and games

by Mark Eltringham • Comment, Flexible working, Workplace, Workplace design

Ten or so years ago an office seating manufacturer commissioned me to prepare a report on the games industry. The idea was to target a market the company had decided was primed to hear their message about ergonomics and the deleterious effects of long hours spent sitting and peering at a screen. Not only would this develop a new market for the business, it would also showcase a new product they had launched specifically to target a younger and hipper audience, even one that was overwhelmingly male. All of the elements of a successful campaign appeared to be there – the right product, a sedentary workforce that often worked around the clock to hit deadlines in an industry that epitomised youthful cool and was willing to spend money to prove it.

September 9, 2014

Report claims workplace fails to support employees with musculoskeletal disorders

by Sara Bean • Comment, Facilities management, News, Workplace, Workplace design

When determining what constitutes a well-designed office, it’s easy to overlook the overriding need to ensure a workplace is designed first and foremost to be inclusive. Given the fact that musculoskeletal disorders remain the largest single cause of days of work lost due to sickness absence, it’s worrying to discover that many organisations fail to meet the needs of those dealing with such conditions. The new report ‘Self-management of chronic musculoskeletal disorders and employment’ from the Fit for Work UK Coalition and The Work Foundation found that despite sufferers’ efforts to remain at work, many are forced to ‘self-manage’ their condition without adequate support; with for instance an employee being forced to partake in a hot desk policy when they required their own, fixed workspace. As the report states, this lack of help is ‘all the more perverse’ when you take into consideration the role that work can play in helping to contribute to mental and physical wellbeing. More →

September 5, 2014

Workplace design is increasingly interwoven with the dynamics of the city

by Colin Watson • Comment, Facilities management, Workplace design

The Workplace Strategy Summit, held near my adopted home town of Reading in June attracted some of the world’s most renowned experts on workplace design and management. As is the case these days, much of the talk focussed on urbanisation, both in its own right and in terms of its influence on the design of work and workplaces. One speaker, Andrew Laing of Aecom argued convincingly that the city is just as much a part of the modern workplace as the traditional office. ‘As we explore the future of work and place, we are beginning to see a shift towards an urban scale in how we frame the workplace problem,’ he said. ‘Our starting point is perhaps no longer the office but the city at large. And what we mean by the city may not be the bricks and mortar urbanism of the twentieth century, but a bricks and mortar urbanism imbued with digital information and connectivity: a powerful combination of the physical and digital.’

September 4, 2014

The myths and the memes of public sector purchasing waste

by Justin Miller • Comment, Facilities management, Public Sector, Workplace design

There has always been a certain degree of skepticism within the UK’s business community about the way the public sector goes about buying goods and services. Some of it is justified but some is unfair. The efforts of successive governments to address the problem demonstrates that there is always a will to improve things. So while a recent BBC Panorama documentary highlighted claims from one report that the NHS loses billions each year thanks to a range of errors and fraud in its procurement processes, we might also ask whether an equivalent private sector organisation with an annual budget of £109 billion would not also be open to a wide range of eye-wateringly expensive failures and inefficiencies. Unfortunately there is a tendency in the media to want to expose ‘waste’ in public sector purchasing, which can politicise what are perfectly reasonable decisions, when you examine them.

September 1, 2014

Germany set to introduce evening email ban, but is it really needed?

by Mark Eltringham • Comment, Flexible working, Legal news, Technology, Workplace

It seems likely that the much discussed German ban on out-of-hours emails is to be implemented. According to reports over the weekend, the German Labour Minister Andrea Nahles has agreed to the implementation of new legislation that aims to end the culture of people dealing with messages outside of their normal working hours and could lead to a total free time email ban. The opportunity to herald the new legislation came with the publication of a new report she had commissioned into mental health and work, which led her to claim that ‘there is an undeniable link between being constantly available for work and mental illness’. However the new legislation has met with a degree of scepticism, especially in an article written over the weekend by Karl-Heinz Büschemann for Germany’s largest circulation national newspaper Süddeutsche Zeitung.

August 18, 2014

The CIPD is right to focus on the multi-generational workplace

by Justin Miller • Comment, Workplace, Workplace design

Amongst all the talk about Generation Y and its impact on the world of work, it can be easy to miss the fact that the modern workplace is not defined by one particular generation, but a number of them. The multi-generational workplace has significant implications for the way we design and manage offices. While we must avoid the more obvious stereotypes about the needs of different age groups, we must still offer spaces that can meet a wide range of cultural, physical and technological needs if we are to create productive workplaces.The latest organisation to bang the drum for the multi-generational workplace is the Chartered Institute of Personnel and Development. It has published new research together with the Scottish Centre for Healthy Working Lives into the experiences and attitudes of SMEs towards age diversity at work.

August 13, 2014

Small business has no problem with flexible working – it’s just sceptical of legislation

by Justin Miller • Comment, Flexible working, Legal news

At the end of July, the UK Government introduced new legislation that allowed any employee with more than six months in a job to apply to their employer for some form of flexible working arrangements. Now, research from Sage claims that a third of small businesses are ignoring the legislation, a fact which might be interpreted as suggesting that the UK’s SMEs are not so keen on the idea. What other data suggests, however, is that they’re probably more likely to offer flexible working than larger firms. This can only mean that it’s the legislation that’s the problem, not the practice. Leaving aside the ten percent of SMEs who the Sage report claimed were unaware of the new rules, this still leaves a large number of smaller businesses open to litigation and industrial tribunals. But, as the Federation of Small Businesses warned ahead of the new law’s introduction, the right to request was always likely to lead to headaches for business owners anyway.

August 12, 2014

Five sectors, one challenge: The importance of high staff morale

by Simon Prince • Comment, Workplace

Ever since the 2008 recession, the economy has been in flux, affecting both small businesses and corporate giants. Yet, despite the uncertain economic climate, many start-up business ventures have not been phased by the challenges it brings. We recently conducted a survey to find out what the biggest challenges small businesses expected to face over the coming year. The survey revealed some interesting results, and led to the creation of five whitepapers suggesting some possible solutions as to how they might consider investing both their time and money to overcome these challenges. Across the five industries taking part in our survey (Health and Fitness, Finance, Technology, Retail and Travel), one of the most prominent challenges faced by SMEs was regarding staffing. Ultimately, each staffing issue related back to keeping employee morale high and, therefore, boosting productivity. More →

July 31, 2014

Yet another report into the Future of Work that is really about the present

by Mark Eltringham • Comment, Flexible working, Technology, Workplace design

Just a few days ago, a survey from Morgan Lovell and the British Council for Offices highlighted the value British workers placed on having somewhere to work, regardless of its drawbacks, privations and distractions. Now a new report from consultants PwC seems to draw the opposite conclusion. Heralded by predictably tedious headlines declaring the office to be dead or dying, The Future of Work: A Journey to 2022 claims that a quarter of the 10,000 people surveyed believe the traditional job will disappear and around a fifth claim to have already had enough of the 9 to 5 in a fixed physical space and would prefer to work in a ‘virtual place’ – which seems to mean anywhere with WiFi. As ever, any report addressing ‘The Future of Work’ is primarily and perhaps unwittingly about the present.