February 11, 2015

This isn’t a golden era for small business; it’s more interesting than that

by Mark Eltringham • Comment, Flexible working, Public Sector, Technology

Yesterday, the Prime Minister’s Enterprise Advisor Lord Young produced a report into the key trends experienced by the UK’s small businesses over the past five years. According to the headline figures presented by the report, this is a ‘golden era’ for small businesses in the UK, with a record number of small firms in the country. The reported 5.2 million small firms represents an increase of 760,000 over the five year period covered by the study. The report concludes that the main drivers of this upsurge are the growing belief people have in their own ideas and abilities coupled with the technological wherewithal to make them a commercial reality. Lord Young also claims the Government deserves some credit for providing the business landscape for this to happen. But is it really that simple?

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February 9, 2015

The open plan remains an important office design element

by Paul Goodchild • Comment, Facilities management, Workplace design

For half a century the default office design model in large parts of the world has been the open plan. Even though that continues to be the case, a growing number of voices are questioning this hegemony and suggesting there may be better ways of designing offices that balance the advantages of the open plan while eliminating or mitigating drawbacks. On the face of it, the case for working in open plan offices is clear cut. Not only are they believed to be more conducive to collaborative work, open plan workstations take up around half the space of cellular offices. As well as taking up less space, a crucial consideration is that fit-out costs are typically around 25 per cent lower, even in eye wateringly expensive commercial property hotspots such as London.

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February 2, 2015

Staff calling in sick could be a symptom of management malaise

by Sara Bean • Comment, News, Wellbeing, Workplace

If your office seems strangely quiet this morning it might be due to the fact today is ‘national sickie day’. The first Monday in February is the day of the year which traditionally sees the highest number of workers calling in sick. It’s been argued that many of these people could in fact be looking for a new job, but whether your staff are sick or on a job interview, these absences may be indicative of a deeper problem, and it in all probability lies with the quality of their managers. According to recent research, one in seven people (16%) have had to take sick leave due to a bad manager and a fifth of people would turn down a job offer if their new manager had a bad reputation. The research also found that those who find themselves being poorly managed are more likely to take radical action and leave a job than tackle the issue with their HR department.

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January 28, 2015

How well designed office hives can foster swarm intelligence

by Lee Parsons • Comment, Facilities management, Workplace design

A beehive in your back-garden is hardly ideal, nor is stumbling across an ants’ nest while searching for a picnic spot. However, these swarms have become the inspiration for a revolutionary new way of working. Swarm intelligence describes how a group of people find effective solutions to difficult problems and their ability to adapt automatically to changing environments and work as a team of equals. To get the full benefits of swarm intelligence, we need to make sure that our offices have areas where staff can collaborate. There can be no rigid structures or process chains that ideas have to go through. The flow of knowledge shouldn’t be restricted. It should be allowed to flood through our businesses and offices and take no account of whether the people sharing knowledge, ideas and opinions have been with a company for five days or five years.

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January 26, 2015

Messy offices really are far less productive than those with clear desk policies

by Sara Bean • Comment, Facilities management, News

I used to have a boss whose solution to dealing with all his paper-based correspondence was to simply let the detritus build up. When he couldn’t see his desk any more, he would draw his hand across the desk and dump the whole lot into the bin. Invariably he’d miss something important and would often have to search the bin to find an important letter, invoice or memo. I had another boss who ate so much food over her keyboard that it had to be taken away and cleaned – a disgusting job, according to my colleagues in IT. So despite reading with some cynicism that a cleaning company has published new research which proves offices that cut corners on cleaning, or allow employees to work in messy, disorganised surroundings, are far less productive than clean, well-ordered offices; I must agree it shows the benefits of a clear desk policy .

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January 23, 2015

Good communication is essential to ensure workplace health and safety

by Mike James • Comment, Facilities management, Legal news, Wellbeing, Workplace

Last week the HSE marked its 40th anniversary with a series of warnings about the continuing importance of maintaining health and safety. While the number of people killed at work has fallen dramatically since the HSE was launched, it’s important employers don’t get complacent. A lack of education among the workforce about the adequate measures to take when considering health and safety can still make a huge difference. Good communication is vital, so provide in depth, yet cohesive and easy to follow Health and Safety guides, including useful information like fire blanket locations, fire exits, what to do in an emergency and emergency phone numbers which are handed out to all employees. Regular talks about the importance of health and safety should be conducted every few months to reiterate health and safety messages.

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January 22, 2015

How can we leave the open plan behind while desktop work endures?

by Sara Bean • Comment, Flexible working, Technology, Workplace design

With all the chatter regarding BYOD and wearable tech, you’d think that the average worker must roam free. Yet worldwide, over three quarters (79 percent) of office workers still use a desktop computer; just over a third (36 percent) have devices that allow for mobility and only 39 percent of office workers can work from alternative places at least once a week. Those were just some of the results of a global survey carried out by Steelcase into levels of satisfaction amongst office workers. And far from encouraging mobile working the survey found that well over half (57 percent) of companies do not have facilities for mobile workers and external suppliers. Such low levels of mobility had led a significant proportion (41 percent) of the 7324 participants from 10 countries, to say they were “not satisfied” with their work environment.

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January 21, 2015

Unhappy Gen Y talent will move on this year, if you fail to keep them engaged

by Julia Lindsay • Comment, Flexible working, Workplace

The January Blues can be a major headache for employers, as it tends to be a time when staff consider moving on. In fact, more than a third of UK workers are already planning to change jobs at some point in 2015.[1] Factors including low motivational levels and the feeling of a need to take action combine to provide favourable conditions for job movement among employees. Keeping Generation Y talent is a particular area of concern for management, with a recent study revealing over half of these employees will expect to have moved on from their current employer within two years.[2] The fact is that Gen Y employees are simply not prepared to stay in jobs that make them unhappy.

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January 9, 2015

O2’s dogmatic approach to flexible working sends the wrong signals

by Mark Eltringham • Comment, Flexible working, Technology, Workplace design

Although we would normally offer the findings of a survey without comment, preferring readers to add their own pinch of salt, it’s sometimes interesting to question the way research is presented. This week a study by O2 claimed that in the six months since nearly all full time UK workers were granted the right to request flexible working, 23 percent of staff have taken advantage of the option. While there is nothing unusual in a mobile tech firm producing a survey about flexible working, what is interesting is that they have chosen to present this as ‘only 23 percent’ and many in the press have gone along with it. Now, unless I’ve missed something, isn’t it actually remarkable that nearly a quarter of UK employees have requested flexible working in a six month period?

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January 8, 2015

We all need to embrace the opportunities presented by BIM

by Michael Page • Architecture, Comment, Technology, Workplace design

Described as ‘key to growth in the sector’ by chief construction adviser, Peter Hansford and increasingly recognised as a much more collaborative and efficient way of working, Building Information Modelling (BIM) continues to gather supporters from across the industry, yet there is a percentage of people who are still keeping their heads down and hoping it will all just go away. Maybe it’s the required element of investment or maybe it’s the small matter of change itself – always a difficult one for the construction industry – but there is still an amount of SMEs who are shrinking away from BIM, despite the fact that it is destined to become the established way.

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December 17, 2014

Flexible working is best built on the foundations of a great office

by Charles Marks • Comment, Flexible working, Workplace design

It’s getting on for two years since Yahoo’s much talked about decision in 2013 to ban its staff from homeworking but, in many ways, the fallout has continued ever since. Certainly a lot of commentary on the subject refers back to CEO Marissa Mayer’s trend bucking decision. This can only be because it was a defining event in what is an enduring debate about where we work and what that means for a range of factors including our productivity, wellbeing, sense of belonging, access to information, the way we structure our time and our ability to communicate with and develop relationships with our fellow human beings. If those things were the same regardless of how and where we worked, there would be no discussion in the first place. But they do make a difference and there is a discussion.

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December 15, 2014

Wearable tech will change the workplace in unexpected ways

by Mark Eltringham • Comment

The idea that we are all about to be supplanted by a new generation of artificially intelligent robot overlords has been in the news a great deal recently, partly as a result of Stephen Hawking’s recent pessimistic intervention on the subject. Whatever the truth of this apocalyptic musing, a more imminent generation of tech products means we are already testing the law of unintended consequences with regard to the stuff we create to help us. As technology firms clamber over each other in their attempts to be the first to open up the lucrative frontiers of wearable tech, a range of understandable concerns have been raised about some of the more obvious potential problems of security and privacy. But if we have learned one thing about our relationship with technology over many years, it is that whatever we expect from it will usually be wrong, sometimes spectacularly so.