December 10, 2014

We should bring the soft landings idea back to Earth with a bump

by Andrew Brown • Comment, Facilities management, Property

Soft landings, hit the ground running, smooth handover, transition phase: whatever words you choose to describe the process the principle is the same. Managers and occupiers of a building – any building, want it to function properly. But why is this apparently so hard for anybody to achieve? Soft landings feels more like tainted love right now. So, think back a few steps and imagine you’re buying a brand new, shiny new-build house. It doesn’t come with an instruction manual, but it is a house – what’s not to know about it. But even new homes have issues. Maybe cracking in plaster, gaps around architraves, doors not closing smoothly and heating systems that is noisy and untested. In the trade it’s called snagging. You call the builder up, you make a list he comes round your new house and checks the list and then argues about the repairs.

December 9, 2014

Webinar explores gaps between facilities management and procurement

by Mark Eltringham • Comment, Events, Facilities management

A webinar exploring the gap between the facilities management and procurement sectors concluded with a straw poll of thirty delegates which found that there was a half and half split between those who feel that the relationship between the two disciplines is only ‘average’ while 43 per cent consider it close and that they worked together collaboratively when required. The webinar hosted last week by supplier information management firm Trade Interchange, saw senior speakers from the facilities management and procurement sectors discuss the reason for this disconnect. “There has been historic friction and frustration,” stated Jeremy Waud, chairman of service provider Incentive FM. “The two sides have often had conflicting corporate objectives which has meant they behaved very differently.”

December 9, 2014

Government must beef up the way it manages outsourced contracts

by Gary Watkins • Briefing, Comment, Facilities management, Public Sector

Any poorly-performing facilities management contract can result in financial and reputational loss, but where a government contract has been mismanaged, and there is a thirst for information on how the public purse has been spent, the repercussions can be major and the casualties high. The UK Government is the biggest spender on FM services, with £40 billion of outsourced contracts each year. However, in a recent report from the Public Accounts Committee and National Audit Office, contract management came in for stinging criticism. Evidence of overbilling, capacity issues, and poor governance and recordkeeping led to a very clear message that the Government must beef up its contract management. Procurement and contract management have been viewed traditionally as low-status in the civil service and, as a result, have been at the mercy of administration cuts and lack of investment.

December 4, 2014

Why doesn’t the HR dept have more of a role in workplace design?

by Steve Brewer • Comment, Facilities management, Workplace, Workplace design

To design a great workplace you need to have an intimate understanding of the culture of the organisation. Culture is a result of the values of the organisation; the way people live those values and the relationships that they hold internally and externally with their marketplace and customers. The look and feel of the organisation needs to reflect the culture, just as a brand of a company reflects the product or service they provide. A good HR department will be able to distil the company culture and FM can bring it to life. We can all name examples of superb HR departments that actively engage with FM on workplace design. However, they are more the exception than the rule. If workplace design is really going to contribute to an increase in business performance then HR and FM need to work together to engage and integrate both the hard (FM) and soft (HR) services of the organisation.

December 3, 2014

It’s no surprise a third of homeworkers choose to work in their pyjamas

by Sara Bean • Comment, Facilities management, Flexible working, News, Technology, Workplace

When I worked for a large publishing house in the 90s, occasionally one of us would ask to work from home. My then editor always had an enlightened policy towards the home-working concept, telling people that she didn’t care if they worked in their pyjamas as long as they met their deadline. In the digital era, home working is a lot more accepted, and according to a new survey, working in your pyjamas is still in vogue, though the 10 per cent of people who admit to working naked must have huge heating bills. The study by Altodigital reflects the usual trade-off associated with flexible working, with 40 per cent of homeworkers claiming their productivity more than doubles, but motivation has a limited scope; peaking at just four hours a day, before it trails off. I’d argue that exactly the same thing happens in the office. Just because people are perceived to be ‘at work’ it’s assumed they are working. More →

December 3, 2014

Focus on the wellbeing of the occupants of the office, not that of the building

by Maciej Markowski • Comment, Facilities management, Wellbeing, Workplace

If you ask a typical corporation about their real estate strategy you will most probably hear a lot about rationalisation, minimising cost and synergy. Real estate strategy should include all these but a cost-cutting approach can be very short-sighted. Staff costs usually account to about 90 per cent of the business operating cost, while any improvement in staff’s productivity will have a stronger and more positive outcome than any cost saving on a building. The recently released World Green Building Council (WGBC) report Health, Wellbeing & Productivity in Offices developed with the support of JLL, Lend Lease and Skanska, clearly shows that the design of an office has a strong impact on the health, wellbeing and productivity of its occupants. It describes the impact of acoustics, interior layout, look & feel, amenities, air quality, thermal comfort, location, daylight and user control on occupants. But it doesn’t stop there.

December 2, 2014

Whatever you might hear, the death of the office is still some way off

by David D'Souza • Comment, Facilities management, Flexible working, Workplace, Workplace design

I was recently asked to join a roundtable about the future of office working at the offices of The Guardian newspaper. Being a simple soul I was quite confused to be asked about the ‘death of the office’ whilst sitting in an office. It seemed not only alive, but also very present. But maybe the sun is starting to set on that way of working. You can find the overview here and I’d draw your attention to the fact that according to The Guardian I had, after 2 hours, reached a point where I was ‘speaking for the whole meeting’. I’m sure I only spoke for part but it may have seemed more to others present. More →

November 28, 2014

We should welcome the Government’s evidence based approach to wellbeing

by Justin Miller • Comment, Flexible working, Workplace, Workplace design

The UK Government is very big on evidence based design these days and it is applying this approach in a number of new areas of policy, including wellbeing. Invariably the outcomes of its research and analysis are first refracted through a political prism on their way to becoming legislation, but the approach is very welcome and we should greet it without cynicism. At the end of October of this year The Cabinet Office announced the launch of The What Works Centre for Wellbeing including a dedicated website. The centre has the support of 17 founding partners including Public Health England, the Economic and Social Research Council, the Office for National Statistics, a number of other central government departments, the Local Government Association and the BIG Lottery Fund which means it enjoys wide ranging buy-in from the people best able to shape policy making and is chaired by Lord Gus O’Donnell.

November 23, 2014

Five ways BYOD policies are changing the role of IT in the workplace

by Himanshu Sareen • Comment, Flexible working, Technology

If you’ve ever considered adopting a Bring Your Own Device (BYOD) policy you probably know all about its potential benefits. It lets team members work on devices they’re comfortable with. It makes work more convenient. In some cases, it can lower your technology costs. None of these ideas are new, and indeed, much has already been said about how BYOD might impact the end user. But there’s another side of the BYOD story. The other, perhaps more dramatic way that a new policy can change the workplace is through your IT employees and infrastructure. Lots of times, companies tend to underestimate the big internal shifts that precede policy changes—but planning for these shifts is a major part of developing a cohesive strategy. If you’ve already made up your mind and are ready to adopt a BYOD policy, then you should also be ready to encounter some new and unexpected variables. What role will your IT be play under this policy? What kinds of cultural challenges should you begin to expect? How will you adjust? By preparing for new obstacles and expectations, you can create an effective, adaptive BYOD game plan. Here are some of the most important things you should prepare for as you move forward with your BYOD policy.

November 19, 2014

Worktech 14 London focuses on wellbeing, wherever we choose to work

by Sara Bean • Comment, Events, Facilities management, Flexible working, Wellbeing

The variety of ways in which technology can help us thrive at work was one of the key themes of the first day of Worktech 14, which also provided yet more evidence that the workplace is no longer based in any one place. There were some interesting ruminations on the changing values of the workplace, which included the challenges of managing mobile working and its wider effects on our wellbeing; a topic that merited a whole series of sessions, including, how office design can aide brain function; analysing the psychological effects of the ‘always on’ culture and the role of the employer in combating the rise in western obesity. Meeting room no-shows run at around 35% for most companies and in an illuminating co-presentation on estates utilisation with Condeco, Bruce Everest of Vodafone described how the mobile giant has transformed its offices into collaborative space. There were also some thought provoking sessions that peered into the future, including the statement by a speaker from none other than Intel that ‘technology alone is not our salvation’ and a fascinating glimpse into the workplace of 2040 provided by Marie Puybaraud of Johnson Controls. More →

November 18, 2014

The leap in workplace ill health is down to mobile devices and flexible working

by Lee Jones • Comment, Flexible working, Legal news, Technology, Workplace design

According to latest HSE statistics, the UK has seen a huge jump in the number of cases of workplace musculoskeletal disorders over the last two years. The data makes for depressing reading and includes a 20 percent hike in the number of cases to more than half a million, 8.3 million lost working days and a sharp increase in the proportion of work-related illness associated with the condition. Of the 535,000 new illnesses reported in the UK in 2013/14, over a third were musculoskeletal disorders; 184,000 cases. All of which begs the question what exactly is going on to cause this leap. Anecdotally we are aware of a number of factors that might indicate the smoking gun. The first is that clients are talking to us more and more about upper limb disorders rather than those related to the lower back. Pains and illnesses in the lower back are commonly (but not always) associated with poor posture while working at a desktop PC, injuries and aches to the wrists, arms, neck and shoulders are more commonly seen in people with handheld devices especially smartphones and tablets.

November 7, 2014

Orgatec 2014 focuses on collaboration, quiet and wellbeing in the workplace

by Anna King • Comment, Events, Furniture, Workplace design

Anna King reports from the biennial office furniture and interiors fair Orgatec, which took place recently in Cologne: Collaboration seemed to be king once again at this year’s Orgatec trade fair in Cologne, so much so that you’d be hard pressed to find a conventional workstation amongst the thousands of products on display. Even ergonomic task chairs in the traditional sense were thin on the ground. Senator’s offering was typical in its focus on collaborative work and the provision of work settings. As well as the Ad-Lib Scholar range for educational establishments, it presented the Ad-Lib Work Lounge multipurpose chair, both the work of British design studio PearsonLloyd. This upholstered model complete with headrest is available on glides or castors so it can slot into a multitude of workplace scenarios. Shown in some rich shades such as moss green and turquoise, it comes complete with a fold-down worksurface for brainstorming or other group working.