Against metrics: how measuring performance by numbers backfires

Against metrics: how measuring performance by numbers backfires

by • Features, Workplace

A still from Jacques Tati's film playtime as the protagonist looks out over cubicles in an officeMore and more companies, government agencies, educational institutions and philanthropic organisations are today in the grip of a new phenomenon. I’ve termed it ‘metric fixation’. The key components of metric fixation are the belief that it is possible – and desirable – to replace professional judgment (acquired through personal experience and talent) with numerical indicators of comparative performance based upon standardised data (metrics); and that the best way to motivate people within these organisations is by attaching rewards and penalties to their measured performance. More →
The pursuit of happiness, lumpy tech, space science and some other stuff

The pursuit of happiness, lumpy tech, space science and some other stuff

by • Features, Technology, Wellbeing, Workplace design

A community of people on a headlandUnderlying most of the stuff you read about the workplace is the quest for happiness. Indeed happiness has become something of a preoccupation for those pondering the issue at the apex of social and economic thinking, as epitomised by Gallup with its latest World Happiness report. As always, the Gallup report stumbles over definitions of happiness, often using the word interchangeably with wellbeing and stuffs it with other ideas without explaining how or even whether they contribute to happiness. More →
What a 90 year old study teaches us about flexible working and productivity

What a 90 year old study teaches us about flexible working and productivity 0

by • Features, Flexible working, Wellbeing, Workplace design

uncertainty Flexible working has developed a reputation as something of a silver bullet for a range of workplace challenges. It is the perceived solution to almost any of the major workplace problems you care to mention, including the gender pay gap, work life balance, churn, property costs, staff engagement, personal autonomy, stress, physical wellbeing, productivity and – of course – as a way of meeting the needs of those alien beings we refer to as Millennials. There is some truth in all of this, as we have known for some time, but things are far more complicated than often presented. More →
Pressing self-destruct, a final solution to workplace noise, a broken psychological contract and some other stuff

Pressing self-destruct, a final solution to workplace noise, a broken psychological contract and some other stuff

by • Features

I’ve never really wanted to go to MIPIM. I’m suspicious of it all for a number of reasons I won’t go into although you might reasonably guess what they are. So, I enjoyed this piece from Polly Plunket-Checkemian about her own misgivings. I understand that the testosterone level has been dialled down recently, but like Polly I’d like to see a re-examination of its format and intent, especially given that the real estate sector is having to rethink where it fits into the new era of work and meets the challenge of coworking. More →
How artificial intelligence changes occupant experience

How artificial intelligence changes occupant experience

by • Facilities management, Features, Technology

If a robot received a signal that you had entered the building, it might bring you a fresh cup of coffee just as you reach your desk. If the front door recognised your face, it might unlock itself for you without requiring you to use a fob to gain access. If your desk knew you had left for the day, it might offer itself to a colleague who is looking for a quiet workspace. Throughout history, the interaction of humans with technology has been pretty much one-sided. We turn our technologies on and off, operate and guide them in their tasks, and use our senses to monitor their functioning and detect anomalies. More →
Riffing on the issue of workplace design and creativity

Riffing on the issue of workplace design and creativity 0

by • Features, Workplace design

We are often told that one of the main objectives of workplace design these days is to help people become more creative. Now, there are all sorts of complications bound up in this, not least the assumption that you can help or even will people to become more creative, especially in an environment that still wants, in some way at least, to supervise what they do and when and where they do it. A working environment designed for creativity only works in the context of a culture that facilitates it. And here’s where the problem lies. More →
Revisiting Maslow and the quest for self-actualisation

Revisiting Maslow and the quest for self-actualisation

by • Features, Wellbeing, Workplace

Abraham Maslow was the 20th-century American psychologist best-known for explaining motivation through his hierarchy of needs, which he represented in a pyramid. At the base, our physiological needs include food, water, warmth and rest. Moving up the ladder, Maslow mentions safety, love, and self-esteem and accomplishment. But after all those have been satisfied, the motivating factor at the top of the pyramid involves striving to achieve our full potential and satisfy creative goals. As one of the founders of humanistic psychology, Maslow proposed that the path to self-transcendence and, ultimately, greater compassion for all of humanity requires the ‘self-actualisation’ at the top of his pyramid – fulfilling your true potential, and becoming your authentic self. More →
Filtering out the noise, the pathology of work, busy doin muffin and some other stuff

Filtering out the noise, the pathology of work, busy doin muffin and some other stuff

by • Comment, Features

We might think that an inability to absorb the vast amount of information generated by our fellow humans and their machines is something of a modern phenomenon, but we’ve always known we can have too much of this particular good thing. Distringit librorum multitude, wrote Seneca in the First Century. An abundance of books is a distraction. More →
A four day week, people-watching at work, the art of AI and some other stuff

A four day week, people-watching at work, the art of AI and some other stuff

by • AI, Facilities management, Features, Technology, Wellbeing, Workplace design

While the recent Finnish pilot of universal basic income had mixed results, a trial of the other most talked about solution to our problem with work – the four day week – has been reported as far more promising. A New Zealand financial services firm called Perpetual Guardian switched its 240 staff from a five-day to a four-day week last November and maintained their pay. The results (registration) included a 20 percent rise in productivity and improved staff wellbeing and engagement. More →
When assessing workplace strategy: we should always test rather than guess

When assessing workplace strategy: we should always test rather than guess

by • Facilities management, Features, Workplace design

Would an investor plow millions of dollars into a stock and never bother to track how the investment does? Of course not. Nor would they confuse the expected return on investment (ROI) with the actual results. We don’t guess about financial investments. We don’t base investment decisions on what some stranger does or how they say they’ve done. So why then, do many of the largest companies in the world invest millions of dollars in buildings or renovating their workplaces and never even bother to measure results. Why are they so willing to copy the unproven workplace strategy of others? Why are they satisfied with projected results, rather than measuring how their investments actually perform?  More →

Amazon drops plans for HQ, judging others in the open plan, why people would rather electrocute themselves than sit and think and some other stuff

by • Features

Why is it so hard to design a decent office space? demands this article in Quartz. It’s a fair enough question but probably the wrong one. It’s perfectly possible to design a decent (or adequate) office with a pen, paper and bag of presuppositions and many people have done exactly that. The real question is why it is so hard to design a good or excellent office. More →
A worthwhile workplace trends list, permanent beta, nudge nudge, think think and some other stuff

A worthwhile workplace trends list, permanent beta, nudge nudge, think think and some other stuff

by • Features, Flexible working, Wellbeing, Workplace design

If there’s just one thing that makes my heart sink more precipitously than the word ‘trends’, it’s when it’s preceded by the words Top and Ten. So it’s nice to have been surprised by this list of workplace trends that displays the wherewithal and insight to call on those people in the sector who might have something informed and interesting to say about where it all might be headed this year. Don’t be put off by the headline, even if you’re as jaded as I am. More →
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