April 1, 2019
Against metrics: how measuring performance by numbers backfires
More and more companies, government agencies, educational institutions and philanthropic organisations are today in the grip of a new phenomenon. I’ve termed it ‘metric fixation’. The key components of metric fixation are the belief that it is possible – and desirable – to replace professional judgment (acquired through personal experience and talent) with numerical indicators of comparative performance based upon standardised data (metrics); and that the best way to motivate people within these organisations is by attaching rewards and penalties to their measured performance. (more…)
March 4, 2019
Filtering out the noise, the pathology of work, busy doin muffin and some other stuff
by Mark Eltringham • Comment, Features
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