October 17, 2016

Creating the workforce of the future; the Barclays perspective ⁰

by Mark Eltringham • Company news, Workplace

Apprenticeships are growing faster than ever in the UK. This is fantastic to see. Within our organisations we are making giant strides to re-carve and re-define talent whilst investing in the workforce of the future. The topic of Apprenticeships remains top of the government agenda and top of the employability agenda and great things are starting to happen. Yet, how much of the evolution of apprenticeships is understood by those who are seeking opportunities? Has society evolved in such a way that would-be potential candidates are ‘switched-on’ to the fact that Apprenticeships is both a viable and powerful means to securing a long, sustainable, and credible career? What are we doing to define Apprenticeships to our audiences outside of our own organisations? How are we marketing opportunities in a way that will ‘connect’ with our audience that will inspire them and others to invest in us?

October 15, 2016

Insight weekly: Obsession with data + People subvert design + Engaged workplace ⁰

by Sara Bean • Facilities management, Technology, Workplace, Workplace design

In this week’s Newsletter; Jess Brook says beware of the latest data dressed up as pseudo-science; Serena Borghero on ways workplace design can boost engagement levels; and Mark Eltringham says how workplaces are utilised are subject to the vagaries of human behaviour. Staff allegedly spend just 38 percent of their time performing their primary job duties; collaborative spaces are replacing the traditional office boardroom; and 30 percent of corporate real estate portfolios will incorporate flexible workspaces by 2030. Research suggests office design makes the most significant difference to employee happiness levels; over a quarter (28 percent) of employees are reluctant to ask for flexible work; digital tech within many workplaces is not up to spec; and extension announced of the One Public Sector Estate scheme. Download our new Briefing, produced in partnership with Boss Design on the link between culture and workplace strategy and design; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

October 14, 2016

Stress levels among Gen Y workers higher than other generations ⁰

by Sara Bean • Flexible working, News, Wellbeing, Workplace

Younger workers are more affected by workplace stress than their older colleagues, with half of Generation Y UK workers (50 percent), reporting heightened levels of stress in the workplace, compared to 44 percent for generation X and 35 percent within the baby boomer generation. The Global Benefits Attitudes Survey of 1,895 employees in the UK by Willis Towers Watson suggests that the top causes of workplace stress for Millennials were inadequate staffing and low pay, which mirrored the top two causes across all generations in the survey. This is followed by a lack of work/life balance and unclear and/or conflicting job expectations, whereas for baby boomers it is company culture and excessive organisation change. The report also shows Gen Y workers are more worried about their finances than older workers, with 64 percent of younger workers reporting being worried, compared to 55 percent of generation X workers and 38 percent of baby boomers.

October 14, 2016

Digital tech, leadership and company values aid staff performance ⁰

by Sara Bean • Facilities management, Flexible working, News, Technology, Wellbeing, Workplace

Accessible leaders and strong company values are important factors that can ultimately reflect an employee’s success or failure within the company. However,so too is equipping employees with the latest technology, and it’s an area where many organisations are falling down. A study by Oracle awarded low marks when it came to companies capitalising on technology to help them connect with employees in more ways than ever to create a more modern and customised learning experience. Just 44 percent of respondents said that their employer uses the latest digital technology to enable them to effectively perform in their role. Feedback from nearly 5,000 full-time employees at organisations with 250 or more employees also revealed that only 38 percent say that their company is concerned about their overall well-being, despite the fact that employees are most comfortable and productive within a creative, yet flexible workplace culture. More →

October 13, 2016

Collaborative spaces are replacing the traditional office boardroom ⁰

by Sara Bean • Facilities management, News, Technology, Workplace, Workplace design

Connectivity and flexible working means that office meetings are shrinking in size as employees fail to show up to almost half of scheduled meetings; leaving the traditional large workplace boardroom obsolete. Teem’s Workplace Productivity Analytics Index carries out a regular aggregated analysis of meeting room data from over 2,000 customers worldwide and found that globally, only six percent of meetings have 10 or more attendees, while 76 percent of meetings include only one to three participants. In addition, 20 percent of meetings are booked within 15 minutes of taking place, making it difficult for facilities and IT managers to plan suitable space and secure equipment needs for employees. The data also claims that large meetings can drain productivity, which is why businesses are increasingly investing in large conference rooms and instead opt for collaborative spaces where smaller groups can meet privately.

October 12, 2016

Majority of workers believe their workplace is making them ill ⁰

by Sara Bean • News, Wellbeing, Workplace, Workplace design

A huge number of employees (87 percent) blame their workplace for making them ill, with only 25 percent saying they feel healthy at work on a regular basis, claims a new survey from Healthcare provider Benenden. In addition, half of those surveyed (50 percent) said they felt depressed at work, with just 40 percent admitting they are happy in their place of work. The survey of 2,000 employed people reveals that nearly half of workers still go into work, despite being ill. And whether ill or not, once in work, those surveyed confessed to having regular health issues, with backache (84 percent) eye strain (42 percent) and regular migraines (27 percent) all being part of working life. In addition, just under half of respondents (at 44 percent), reported being regularly stressed at work, with a further 91 percent feeling tired several times a week at their desk. Nearly two thirds of workers (58 percent) said that work worries keep them awake at night.

October 12, 2016

Flexible hours key to achieving gender balance in finance sector ⁰

by Sara Bean • Flexible working, News, Workplace

Improvements in flexible working are among the key steps being taken to help achieve gender balance within the financial services sector, according to the UK Treasury. Financial services is the country’s highest paid sector but has the widest gender pay gap, at 39.5 percent, compared with 19.2 percent across the economy. The ‘Women in Finance Charter’, was set up by the Treasury earlier this year to publish progress on gender balance annually and reports that of the 72 firms who signed the charter, 60 have now committed to having at least 30 percent of women in senior roles by 2021. Alongside gender diversity targets, these firms have set out strategies for how they’ll hit these targets, including improving flexible working, making recruitment gender neutral and distributing high profile work more fairly.

October 11, 2016

Weird science; how workplace professionals are in danger of obsessing about data ⁰

by Jess Brook • Comment, Workplace, Workplace design

There’s been a series of reports recently and a lot of PR to back them up, plus we’re headed at pace into the workplace event season. Pretty soon we will be neck deep in data. And misleading headlines. Some of it is good. Some of it is bad. We need to be wary of the data, the science behind some of it and the wild claims made as a result. There’s a great piece about how big data isn’t the answer to our problems in Wired. One argument it puts forward is this: “today’s data sets, though bigger than ever, still afford us an impoverished view of living things.” It feels like there is a poor view of the workplace right now. One problem here is the commercial imperative to get results. That means the PR teams pick over the bones of what might be quite thin research and then bold arguments are extrapolated. It means detailed insights are blurred by headline grabbing claims, or simply not there in the first place.

More often it means ‘research’ doesn’t generate anything new – which is not good for headlines. So, reports are dressed up as pseudo-science. This is not just an issue unique to UK the commercial property and workplace arena either. Only recently Dana Carney has challenged her joint research into the power of body language with co-author Amy Cuddy. Carney is arguing the results of research were false, plain wrong, based on bad science. This undermines valuable work being done by other groups in the market place – i.e. the great unwashed comprising directors of estates, HR professionals and facilities managers begin to tire of data and grow a little weary of the whole experience.

It’s confusing for the very people that need informing, educating and influencing so that they make intelligent decisions about their workplaces. For example, you cannot measure 28 factors relating to physical space and then argue that it allows clients to link workplace design to key business drivers such as employee engagement and organisational commitment. To make such a leap you need to focus very hard indeed on organisational culture and the behaviours of the people in that organisation.

Too often the key themes of culture and behaviours are not so much in the back seat, but left at the kerb side as the research vehicle heads off down the highway. Criticisms of open plan and the use of offices by those in a leadership position need to be placed in the context of that organisations whole way of being. It can work if allowances are made for culture and behaviours.

Allegedly, 89 percent of senior leaders have a private office. This is not open plan. True open plan, and where benefits of open plan are seen, is when everyone exists and works on a level playing field with numerous and varied alternate work areas being made available. Again, it’s not just about the spaces available. Some companies will introduce the variety and do nothing to change with behaviour to allow people to understand, embrace and feel able to use these new and different spaces. It’s the same way the presence of a DJ and dancefloor don’t mean that people will automatically dance – just think of the bad parties with no atmosphere and awkward people.

Workplace professionals have a duty to think this data through before making any claims, arguments or indeed, any recommendations. Too many decision makers in the C-suite are saying right now: “OK, based on this data I’ll put everyone in open plan, buy sit stand desks for all and provide people with some enclosed settings and we’re good to go,” and still find the business is no more engaged or innovative because it’s not based on how the company actually operates and does not factor in people, change or culture.

We all need to check this data thoroughly before making too many easy headline grabbing and PR driven conclusions. After all, it’s not always easy to know good from bad – just ask a doctor. Doctors may know the latest scientific research but they evaluate patients at a personal level before any application – and businesses need to do the same. Likewise, an Oxbridge or Harvard professor like Amy Cuddy or Dana Carney should be generating good science, but that’s no excuse for not constantly challenging the research that comes through.

Don’t take these PR headlines about workplace for truth. Let’s be careful out there people.

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Jess Brook is Workplace Strategist at Hatch Analytics

October 11, 2016

Home workers take fewer sick days than office based colleagues ⁰

by Sara Bean • Facilities management, Flexible working, Wellbeing, Workplace

Working from home has long been branded ‘shirking from home’ but a new survey suggests that home workers actually take fewer sick days. The research by CartridgePeople.com and published in the SOHO (Small Office/Home Office) Workers Report, found that home workers are not only happier but they are also healthier than their workplace-based counterparts – taking an average of 2.4 sick days per year, in comparison to the 2.6 taken by those working from company premises. Of course, that doesn’t tell us if they are in fact healthier, or that they’re more prepared to carry out their work duties from the comfort of their bed. But the survey of 1,096 British workers, including both home workers and those who work from their employers’ premises, also revealed that the majority of workers (60 percent) did feel happier when working from home.

October 10, 2016

Workers spend just a third of their time performing their actual job ⁰

by Sara Bean • Flexible working, News, Technology, Workplace

In the ongoing quest for workplace productivity the fact people spend too much time checking their emails has recently been noted, but it seems that workers are so frequently distracted in the workplace that only 38 percent of their time is actually spent on performing their primary job duties. A survey by Workfront claims the top three things that get in the way of work include: wasteful meetings (62 percent), excessive emails (52 percent), and excessive oversight (39 percent). A quarter (26 percent) of workers said uninterrupted blocks of time would help them be more productive at work, followed by more efficient work process (26 percent), and more/better qualified people and resources (19 percent). And over two third (37 percent) of office workers agree that email will no longer be the main mode of communication in five years, with over half (57 percent) saying that the majority of workers will work remotely in the coming years.

October 10, 2016

Just a quarter of workers would tell employers about mental ill health ⁰

by Sara Bean • News, Wellbeing, Workplace

Almost half of UK workers (44 percent) know a colleague who has had to give up work because of stress, while more than a third of people (36 percent) say that colleagues have complained about feeling stressed to their employer, but received no support. As a result, most people (56 percent) don’t feel comfortable talking about depression or stress in the workplace. The fourth annual Employee Insight Report from Capita Employee Benefits, released to coincide with World Mental Health Day today (October 10) suggests that stigmas remain and companies should be doing more to encourage their workers to open up about mental health issues. The findings reveal that just 33 percent would feel comfortable talking to their employer if they have a mental health issue, like depression; 75 percent of respondents said they have felt stressed at work over the last 12 months but only 20 percent have taken time off work because of stress.

October 8, 2016

Britain’s best offices + American workplace + Flexible working hierarchy ⁰

by Sara Bean • Facilities management, News, Technology, Workplace, Workplace design

In this week’s Newsletter; Anna King reflects on the fact that offices seem to be morphing into homes, and homes are, conversely, functioning as places of work; Tar Tumber warns that being pregnant and suffering discrimination or redundancy is not at all unusual; and Mark Eltringham argues we have to find a way of dealing with a new age of artificial intelligence. In research, a new US survey reveals the nature of jobs is undergoing a fundamental shift; occupants of high-performing, certified green buildings have high cognitive functions; and workers spend half their time checking emails. High earners are 47 percent more likely to work flexibly and the government releases its latest framework which covers a range of property-related services. View our gallery of this year’s BCO award winners: download our new Briefing, produced in partnership with Boss Design on the link between culture and workplace strategy and design; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.