January 18, 2016
Managers are underestimating the impact they have on their workforce during a period of organisational change, according to a study from EMLYON Business School authored by associate professor Tessa Melkonian. The study claims that employees are more likely to cooperate in the process of a disruptive change if the management is seen to be fair in their treatment of staff. This will increase employees’ willingness to cooperate in long-term transitions and work harder to support the process. Over 600 interviews in 10 countries and thousands of questionnaires were carried out to gauge employee satisfaction and willingness to cooperate with change following the merger of KLM and Air France. During the interviews employees revealed they were more inclined to back change because of the example set by their CEO. Leading from the front remained a strong influence two years into the transition.