UK property industry ‘lags-behind’ customer service revolution says BCO

UK property industry ‘lags-behind’ customer service revolution says BCO

Customer service lags behindOnly 1 in 5 office occupiers rate their property management service as ‘good’ or ‘excellent’, according to new research by the British Council for Offices (BCO). While two thirds of occupiers are happy with the quality of their office and three quarters perceive the quality of office space to have improved over the past 10 years, less than one in three occupiers feel the industry understands their business needs. This clear gap between customer expectation and customer experience has led the BCO to call on the industry to develop a better understanding of what a well-performing building looks like from an occupier perspective. The BCO has developed a new definition of building performance, which sets out to frame a more sophisticated approach for property owners and managers to engage with occupiers, focusing upon value and quality creation, rather than simply cost reduction.

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Wind tunnels and Beyoncé’s backside added to tall buildings charge sheet

Wind tunnels and Beyoncé’s backside added to tall buildings charge sheet

windy-day-400x292As if there aren’t enough reasons to dislike tall buildings already, two news stories drop into our inbox this week which add to the growing charge sheet against these phallic assaults on our senses and sensibilities. According to the first story, it appears that the recent proliferation of towers in London not only means that the city looks more and more like Chicago, it is functioning more like it too. There are a growing number of complaints from the public about the winds that whip around the bases of the capital’s protrusions which were ‘unforeseen by planners’, according to a report in Building magazine. Meanwhile, developers in Melbourne have made the civilisation-ending announcement that the design of a new mixed use skyscraper in the city is based on a Beyoncé music video and make particular reference to the shape of the artist’s backside.

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Demand for East London offices rise as occupiers seek cost effective space

Demand for East London offices rise as occupiers seek cost effective space

The Transport for London Building at The International Quarter Stratford 3The amount of leased office space in London over the first half of this year is 13 percent ahead of the same time last year, according to new research published by commercial property consultancy Cushman & Wakefield (C&W). Leasing activity totalled just over 6.26 million sq ft from January to June 2015, compared to the same point in 2014 when 5.6 million sq ft was transacted and is the highest Central London first half total since 1998, when 6.7 million sq ft was let. According to C&W, the figures presented in the report suggest that there was a significant upturn in activity in East London, with 1.2 million sq ft let, only marginally behind the City market (1.24 million sq ft) and significantly ahead of West End volumes (915,000 sq ft).  East London offices take-up was at its highest level since Q4 2010 as a result of three transactions over 100,000 sq ft.

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First office pre-let announced for new Victoria mixed-use scheme

First office pre-let announced for new Victoria mixed-use scheme

Nova southLand Securities has announced the first office pre-let at its Nova scheme based at London’s Victoria. Private equity investor Advent International has agreed to take more than 25,000 sq ft on the 8th floor of Nova South on a 15 year lease. Set on a 5.5 acre site, the first phase of the mixed use Nova scheme will deliver 480,000 sq ft of grade A office space through two distinct buildings – Nova North and Nova South. The Nova scheme is the result of a collaboration between four architectural firms – Benson + Forsyth, Flanagan Lawrence, Lynch Architects and, overseeing the project, PLP Architecture. On completion the site will comprise five buildings delivering 603,000 sq ft of Grade A offices, 193,000 sq ft of apartments and 85,000 sq ft of restaurant, bar and retail space within a new, 82,700 square feet, pedestrianized, landscaped public space, opposite Victoria’s mainline railway station.

World’s first 3D printed office building to be created in Dubai

World’s first 3D printed office building to be created in Dubai

efb98403-799e-4b39-8023-8cd62d9a5222Could this be the shape of things to come? A Chinese 3D printing firm has announced that it has plans to print a fully functioning office in Dubai (where else?). The company, WinSun, will use a 20 foot tall printer to create the components for the 2,000 sq. ft. building which will then be assembled by hand. The local developers behind the scheme claim that the technology, once perfected, will cut project delivery times by as much as 70 percent, waste by up to 60 percent and labour by between 50 and 80 percent, compared to traditional methods of office construction. WinSun has a track record of printing affordable housing in its native country, but this is the first time that it has applied its large scale 3D printing technology to an office building. It also plans to print interior architectural elements and office furniture for the building.

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Long distance commuting, agile working and dinosaur extinction in the UAE

Long distance commuting, agile working and dinosaur extinction in the UAE

Make DubaiIn Dubai, there are no suburban dinosaurs; those large-scale, single purpose office buildings that ignore the agile realities of modern working life. In the western world, these giants evolved on business parks, driven by the perceived benefits of having office workers agglomerated in order to achieve efficiency of communication and dissemination. The business practices and technologies that underpinned these buildings have evolved and improved and many are in the process of being re-purposed. Things happen on a grander scale in the Middle East where the mantra is “if the land-use doesn’t fit the land, make more land.” Here, the patterns of work and place have evolved differently from the west, and at a much faster pace with creeping tides of development spreading rapidly out from the small centres of traditional trade and commerce to vast tracts of new development.

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CTBUH announces winners of best tall buildings awards for 2015

CTBUH announces winners of best tall buildings awards for 2015

one-world-trade-centerThe Council on Tall Buildings and Urban Habitat has announced the winners of the Best Tall Building Awards for 2015. The winners were selected from a pool of 123 entries based on an evaluation by a panel of industry experts. The organisers claim that not only do the winners exemplify best practice they also advocate ‘improvements in every aspect of performance, including those that have the greatest positive effect on the people who use these buildings and the cities they inhabit’. Many of this year’s winners demonstrate a commitment to sustainability, especially those that make use of greenery to enhance the looks and environmental credentials of the building. The organisers also note that buildings are better integrated into their surroundings which ‘has been a long-needed requirement’. The Best Tall Buildings have been named from 33 countries in four competing regions.

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Construction work completes on UK’s greenest commercial building

Construction work completes on UK’s greenest commercial building

UK's greenest commercial buildingMorgan Sindall has completed construction of what is claimed to be the UK’s greenest commercial building, the Enterprise Centre at the University of East Anglia. The building boasts record-breaking sustainability credentials including both BREEAM Outstanding and Passivhaus accreditations. It has been designed to maximise the use of low embodied carbon materials over a projected 100-year life span. The building incorporates an innovation lab, a 300-seat lecture theatre, flexible workspaces, teaching and learning facilities, as well as business ‘hatcheries’ and incubator units for small businesses and start-ups in the low carbon sector. The developers believe that by placing like-minded academic and private sector occupiers side by side, the centre will foster innovation, stimulate smarter ways of working, promote industry standards and create new sustainable supply chains.

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Second largest deal after BBC’s MediaCity confirmed for Salford Quays

Second largest deal after BBC’s MediaCity confirmed for Salford Quays

Salford soapworksThe second largest deal since the BBC announced its relocation to MediaCity in 2007 has been confirmed at Salford Quays. A total of 160,000 sq ft of space at the Soapworks scheme is being let to TalkTalk and the Home Office. TalkTalk has agreed to take 106,000 sq ft on a 15-year lease, following the decision by the broadband provider, which originally took 20,000 sq ft at the Soapworks on a ten-year lease in October 2014 for its meeting and training facility, to consolidate its entire North West presence into Salford Quays. The former Colgate factory has also been chosen by the Home Office, which is taking 54,000 sq ft on a ten-year lease. The government department will relocate its operations from premises across Greater Manchester including Manchester Airport to sit under one roof, with the move due to take place in June 2016.

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RICS case studies focus on business impact of strategic facilities management

RICS case studies focus on business impact of strategic facilities management

national-exhibition-centreSix case studies, which outline how businesses can make the most of strategic facilities management to enhance their performance are being launched today (19 June), at the NEC in Birmingham. Developed by International Workplace for the Royal Institute of Chartered Surveyors, the latest set of case studies in the series, provides examples of best practice as outlined in RICS’ Strategic Facilities Management (FM) Guidance Note. The case studies, which can be downloaded from RICS’ website, cover a range of strategic FM issues including procurement, innovation, technology, sustainability, talent management and health and safety. Key themes include a professional understanding of the impact of FM to a company’s reputation, brand and performance, engagement with staff and the supply chain, the importance of measuring impact and outcomes and communication.

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Eight sustainability megatrends that will impact on UK real estate

Eight sustainability megatrends that will impact on UK real estate

Eight sustainability megatrends that will impact on UK real estate The ‘Big Eight’ sustainability megatrends that will impact on real estate over the next 15-20 years have been identified in a new report by JLL. Analysing a total of 40 themes, JLL’s Upstream Sustainability Services team claims to have pinpointed eight interconnected trends which are most critical. These are the low carbon economy; technological innovation; urbanisation; land and resource scarcity; workforce transformation; changing demographics; health and wellness; and transparency and social value. According to the report these trends present opportunities as well as risks. Forward-thinking companies which are able to unpick and manage climate change and extreme weather risk, build resilient supply chains, exploit the latest developments in technology, and anticipate the needs of the modern office worker or consumer will stay competitive and succeed.

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London cements its status as Europe’s most important tech hub

tech hubA new report launched to coincide with London Technology Week claims that London has cemented its position as the most important tech hub in Europe and will boost the UK economy by £18bn in 2015. According to the event’s organisers, London’s technology sector is growing faster than both the overall economies of London and the whole UK and will continue to do so for the next decade. The figures show that the number of companies in London’s digital technology sector has grown by 46 percent since the launch of the Tech City programme. The sector now employs almost 200,000 people, 17 percent more than in 2010. Other research from EY claims to show London’s dominance of the European tech sector. According to EY more than 1,000 international tech investment projects located in London between 2005–2014, significantly more than the next most attractive city, Paris (381).

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