January 14, 2014

The BYOD conundrum remains how to strike the right balance about control

by Mark Eltringham • Comment, Technology

We predicted that the practice of Bring Your Own Device would remain an insoluble conundrum for many firms throughout the year and two recent pieces of conflicting advice on the subject make the point point for us. On the one hand, the Information Commissioner’s Office (ICO) in the UK has issued fresh guidance to organisations about the possible perils of BYOD and the need to establish formal policies and procedures, including the ability for the firm to wipe ALL data from lost or stolen devices, determine applications and operating systems and decide on what happens to devices at the end of contracts. On the other hand a Gartner analyst has predicted that the dead hand of organisational control will mean around a fifth of BYOD policies will fail within the next two years, rendering the efforts at control completely counterproductive.

January 6, 2014

The nine enduring workplace tensions to keep an eye on in the year ahead

by Mark Eltringham • Comment, Facilities management, Flexible working, Public Sector, Technology, Workplace

There were a number of workplace issues that wouldn’t go away during 2013. And there’s no reason to believe we will resolve many of them during 2014 either. We can try to explain the recalcitrance of such things by referring to the enveloping fog that emanates from the commercial interests who promote problems to their customers so they can provide the solutions, but many are more deep-rooted. Technology and its constant radicalising effects is almost invariably the major driver of change, but it is only one thread in a complex web of social, professional, demographic, cultural and commercial changes. So here, in no particular order, are the issues we expect to spend the most time talking about on Insight over the next year. More →

December 20, 2013

Driving home for Christmas? Forget Chris Rea and try Sigur Ros

by Tess Gaze • Comment, Technology

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Six in ten commuters travel by car. This was the finding of a survey conducted by the RAC earlier this month. Inevitably a busier road leads to congestion, and therefore stress. It’s no shock to learn, according to a Sky News report, that almost half of British drivers claim to have been involved in some form, with road rage. In fact, Britain is the shamed ‘winner’ of the highest road rage (Daily Mail), a surprising truth for such a stereotypically polite-prone nation. Road rage is a worrying occurrence – both for stress levels – but also for road safety. The Royal Society for the Prevention of Accidents attributed ‘aggressive driving’ to the deaths of 122 and the serious injury of almost 1,000 in 2011. It goes without saying, that lowering these high-stress experiences for drivers is a necessity.

December 19, 2013

BA becomes first European airline to allow electronics use throughout flights

by Mark Eltringham • Comment, Flexible working, Technology

Those of us who feel bereft when we are forced to abandon our links to a world beyond our immediate surroundings and companions for even a few minutes will be delighted at the news that British Airways has become the first European airline to allow electronic devices to be switched on for the whole time passengers spend on their aircraft, including take-off and landing. However, it’s not all good news for Europe’s presenteeist army of solipsist tech addicts as they will still not be able to text, call or use wireless connections. But they will at least be able to use their phones, tablets, e-Readers or laptops offline rather than talk to somebody, read a book or newspaper or even take the slightest interest in what is happening right in front of their eyes.

December 18, 2013

Companies need to work out what they want to emerge from the BYOD pile-up

by Mark Eltringham • Comment, Facilities management, Flexible working, Technology

Anybody who tells you they understand what is happening with BYOD, doesn’t understand what is happening with BYOD. Even by the standards of workplace technology, trying to get a firm grasp on the current state of play when it comes to the practice of Bring Your Own Device is particularly challenging. Surveys, opinions, research and case study pile up each day, crashing and bouncing off each other like the culmination of the multiple car chases in the Blues Brothers and just as difficult to untangle. The latest batch of news and views highlights exactly how disparate and conflicting the available information is. But underlying it all appears to be a single discernible and consistent point; while organisations may be less focussed on BYOD’s perceived advantages and rather more worried about the consequence of not implementing the practice, they still don’t trust it.

December 12, 2013

The creative talent in the UK’s regions (other than London) is quietly thriving

by Charles Marks • Comment, Property, Technology, Workplace

We can now be very confident that the UK economy is on an enduring upward path. We can also be sure that the UK that emerges from five years of recession will be very different to the one that entered it. And on that score things look pretty promising too, because we have the skills and talent needed in some of the world’s most in-demand sectors such as digital media, banking, software development, telecoms and publishing. In fact a recent report from Deloitte says that London employs more people in these and similar knowledge-based sectors than any other country in the world. But while London has an inevitable tendency to grab these sorts of headlines, it’s also great to acknowledge that London doesn’t have a monopoly on this pool of talent, and may even be less attractive as a base for some firms.

December 6, 2013

Battle lines being drawn as wearable tech raises privacy and security fears

by Mark Eltringham • Comment, Facilities management, Legal news, Technology

We are starting to see the first shots fired in the coming war about wearable technology. The most talked about early salvos related to the very recent and highly publicised case of a diner in a Seattle cafe who was ejected when it was discovered he was wearing and using Google Glass despite being asked not to and reminded of the restaurant owner’s policy regarding wearable tech. The ensuing media storm broke on social media first as it does these days, with the Google Glass owner arguing – perhaps unreasonably – they were his glasses and he should be allowed to do what he wanted with them , while the cafe owner argued –perhaps reasonably – that his other customers don’t want to have a meal out while wondering if they are being filmed or recorded by a complete stranger with the ability to upload it all instantaneously.

December 4, 2013

Benefits of social media for employers are not being realised says CIPD

by Sara Bean • News, Technology, Workplace

Research launched today at the CIPD’s Social Media in HR conference reveals social media is still a long way off from infiltrating the workplace to the extent it is used in our social lives. Three in four (76%) use social media in their personal lives, but just one in four (26%) use it for work purposes. Given the news this week that the attorney general is to publish guidance on Twitter to help prevent social media users from committing contempt of court, employers could be forgiven in being wary of the risks of social media. This is a mistake, as according to the research, ‘Social technology, social business?’ almost half (47%) of employees who use social media for work on a daily basis already see real benefits for their organisations. More →

November 29, 2013

Revival in UK commercial property driven by high tech enclaves such as Cambridge

by Mark Eltringham • News, Property, Technology

As we reported recently, it’s not just technology firms in London’s creaking digital enclaves that are driving recovery in the economy and commercial property markets. The UK is home to several hothouses of innovation and talent and the cluster of technology firms and related businesses in Cambridgeshire – inevitably Silicon Fen – are contributing to the highest level of commercial real estate activity in over six years, according to a survey we reported recently from property advisor Savills. The Cambridge arm of the firm is reporting that as well as new projects, schemes that were shelved during the recession are coming back online. Now in an interview in local magazine, Business Weekly, Savills has described how the national recovery is manifesting itself in one of the UK’s high tech hotspots.

November 29, 2013

Technology means UK small business owners are unable to switch off, says report

by Mark Eltringham • News, Technology

Nearly half of the UK’s small business owners feel unable to ever get away completely from work, according to a new report from Lloyds Bank. The survey, published in the bank’s Small Business Report found that 47 percent of microbusiness owners and sole traders feel unable to completely switch off from work due to their reliance on technology to operate. More than two fifths (41 percent) work longer hours to keep up according to the report from Lloyds, which has itself recently been accused by the Government of deliberately forcing small businesses under. According to the survey, over two thirds (70 percent) of small businesses are concerned that their commercial health will suffer if they neglect their online presence.

November 28, 2013

The future belongs to those who leave themselves choices of how to deal with it

by Mark Eltringham • Comment, Facilities management, Flexible working, Technology, Workplace

Everybody likes to talk and read about the future. It’s one of the reasons we see so many reports about what the ‘office of the future’ will look like. Often these attempts at workplace prognosis are overwhelmingly rooted in the present which might betray either a degree of timidity or lack of awareness of just how far along their standard list of trends we really are. Even when such reports appear to be bang on the money, they tend to disregard one of the most important factors we need to consider when trying to get a handle on the future, which is the need to leave ourselves choices. This is important because not only will the future be stranger than we think, but stranger than we can imagine, to paraphrase J B S Haldane.

November 26, 2013

BYOD is not a temporary problem generated by a few errant staff

by Sara Bean • Flexible working, News, Technology

While most organisations are increasingly feeling the imperative to “do mobile,” many don’t know where to begin. Today’s employers have diverse workforces, made up of full-time staff, external contracting agencies, independent professionals, and part-time staff. In addition to the changes in the workforce, all enterprises (business, government and community) have been pushing their IT processes beyond their own organisational boundaries and it is increasingly clear they don’t have absolute control over the tools used to access their corporate systems and data. All this means, advises the experts at Gartner, bring your own device (BOYD) is not just a purchasing issue, but should be approached more broadly with the applications and strategies necessary for a changing world.