Search Results for: risk

July 10, 2015

UK property industry ‘lags-behind’ customer service revolution says BCO

by Sara Bean • Facilities management, News, Property

Only 1 in 5 office occupiers rate their property management service as ‘good’ or ‘excellent’, according to new research by the British Council for Offices (BCO). While two thirds of occupiers are happy with the quality of their office and three quarters perceive the quality of office space to have improved over the past 10 years, less than one in three occupiers feel the industry understands their business needs. This clear gap between customer expectation and customer experience has led the BCO to call on the industry to develop a better understanding of what a well-performing building looks like from an occupier perspective. The BCO has developed a new definition of building performance, which sets out to frame a more sophisticated approach for property owners and managers to engage with occupiers, focusing upon value and quality creation, rather than simply cost reduction.

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July 9, 2015

London transport shuts down ….. agile workers unaffected …..

by Paul Carder • Cities, Comment, Flexible working, Wellbeing

London’s Financial Times reported this morning, “The worst London Underground strike in more than a decade saw millions of Londoners struggle to get to work”. It is chaos, here in the UK capital – the top global city in PwC’s Cities of Opportunity ranking. It is a sorry state of affairs, as in a scene reminiscent of 1970s union-crippled Britain, the “workers” representatives couldn’t agree with “the management”. “Workers” and “management”…we thought we had overcome that particular divide in business and society, didn’t we? But, some people have a vested interest in keeping it very much alive. In the large, industrialized, unionized industries such as transport, it lives on. Only last year, UNITE union leader Len McCluskey addressed his supporters in Liverpool as “sisters and brothers” like some mid-20th century socialist (which, of course, he is).

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July 9, 2015

Many employers discourage home working, unless it is out of hours

by Sara Bean • Comment, Flexible working, News, Wellbeing, Workplace

A combination of tube and rail strikes causing travel disruption in London today, means many businesses will accede to requests to work from home. Yet a large number of UK employers are still reluctant to encourage home working. According to a recent report by Redcentric, despite the fact that that just under a third of UK office workers reported an increase in productivity when working outside of the workplace, 48 percent of respondents claimed that their employers didn’t allow them to work remotely, with 23 percent saying that their business simply didn’t like them doing it, for reasons such as data privacy and loss of productivity. Yet research by PMI Health Group shows nearly a third of staff feel pressured to routinely check and send emails from home, which suggests that employers tacitly encourage home-working, as long as it is on their terms.

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July 2, 2015

Employees prefer diverse working experiences to traditional career ladder

by Sara Bean • Flexible working, News, Workplace

Employees value a varied working experience and flexibility over traditional, linear career progression, a global study published by the Top Employers Institute claims. The Career & Succession Management Report identifies the global developments forcing employers to rethink career and succession management strategies. These include skill shortages resulting in a global competition for best talent and an increased risk of losing business-critical knowledge due to the ageing of the workforce. There is also a new generation of workers seeking diverse work assignments and flexibility, who are taking greater responsibility for their own career management, resulting in less loyalty to employers and less interest in the traditional step-by-step climbing of career ladders. The findings suggest that HR needs to move from assuring the smooth succession of leadership to concentrate more on wider long-term staff engagement and retention.

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July 1, 2015

Takeup of flexible working remains sluggish in UK SMEs claims Microsoft study

by Mark Eltringham • Flexible working, News, Technology

It’s now one year since the UK Government extended the right to request flexible working to nearly all UK permanent employees. Two new surveys have been published to coincide with the anniversary and gauge the effects of the legislation. Both surveys, from EY and Microsoft UK, paint somewhat mixed pictures, with uptake considerably slower than might have been expected. The study by Microsoft, one of the UK’s great champions of flexible working, found that just 22 percent of workers in SMEs have requested flexible working as a direct result of the new legislation. The report also found that over half (55 percent) of British office workers are still required to work from the office during set working hours. A similar proportion (44 percent) claim it is not possible for them to work remotely under any circumstances.

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June 30, 2015

Is the environment now a non-issue for building occupiers and managers?

by Mark Eltringham • Comment, Environment, Facilities management, Workplace design

This week, I took part in a series of debates in London and Manchester. The discussions, led by Rob Kirkbride of the US workplace design trade journal Monday Morning Quarterback, focused on workplace trends in North America and Europe, based on the issues that dominated the recent Neocon show in Chicago. This in turn is based on the premise that what suppliers talk about when they present their products in public reflects what their clients are saying to them. However, one subject we didn’t cover in any detail was the environment, because nobody was talking about it very much at Neocon. Indeed nobody seems to talk about it very much at exhibitions anywhere these days. While few would deny that sustainability is an important subject, could it be that it is now something of a non-issue for building occupiers and their suppliers?

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June 26, 2015

Value older workers or sleep-walk towards a skills shortage, employers warned

by Sara Bean • Flexible working, News, Workplace

A demographic time bomb means employers must act to avoid a cliff-edge loss of skills and talents by 2035, a new study by the CIPD has revealed. There are currently 9.4 million workers in the UK today who are over the age of 50 and while the employment rate of older workers has increased significantly in recent years, there is still a 64 percent drop in the employment rate between the ages of 53 and 67. New research from the CIPD and the International Longevity Centre-UK (ILC-UK), the independent think tank on longevity, ageing, and population change, warns the UK could face serious skills shortages over the next 20 years. Unless organisations start improving how they recruit, develop and retain older workers it is estimated that the UK economy will struggle to fill one million jobs by 2035, even taking into account the mitigating effect of migrant workers.

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June 25, 2015

Long distance commuting, agile working and dinosaur extinction in the UAE

by Douglas Langmead • Cities, Comment, Flexible working, Property

In Dubai, there are no suburban dinosaurs; those large-scale, single purpose office buildings that ignore the agile realities of modern working life. In the western world, these giants evolved on business parks, driven by the perceived benefits of having office workers agglomerated in order to achieve efficiency of communication and dissemination. The business practices and technologies that underpinned these buildings have evolved and improved and many are in the process of being re-purposed. Things happen on a grander scale in the Middle East where the mantra is “if the land-use doesn’t fit the land, make more land.” Here, the patterns of work and place have evolved differently from the west, and at a much faster pace with creeping tides of development spreading rapidly out from the small centres of traditional trade and commerce to vast tracts of new development.

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June 23, 2015

Design must support knowledge circulation in the next generation workplace

by Lee Parsons • Comment, Knowledge, Workplace design

Businesses thrive because of their workforces, and the ideas, work and creations they bring to an organisation. But despite the fact that sharing knowledge and thoughts is vitally important, most designers focus on providing individual space for workers, while little thought is given to creating spaces that support knowledge circulation. Separate offices for one or two people, cubicles and individual desks are just some of the factors included in what is perceived to be an average building, but very often is the reason why there is a lack of knowledge sharing and co-creation. New methodologies are emerging on how to get the most out of employees, by providing an environment that encourages them to work together. These new strategies, such as swarm intelligence, place focus on the entire workforce rather than the individual, encouraging them to work together and share their knowledge and ideas.

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June 22, 2015

Too much sitting down at work (or worrying about it) can increase anxiety

by Sara Bean • Comment, Flexible working, News, Wellbeing, Workplace

More evidence in the case against sitting down at work has been published this week by researchers from Australia’s Deakin University which shows prolonged sitting is linked to an increase in anxiety. In the first systematic review to examine the relationship between sedentary behaviour and anxiety, published in the open access journal BMC Public Health, it was revealed that only nine studies have investigated the link between sitting time and anxiety risk, but that in five of the nine studies, an increase in sitting was found to be associated with an increased risk of anxiety. There appears however, to be no data available yet on a rise in anxiety amongst office workers who, in the last few months have been being bombarded with scare stories about how “sitting is the new smoking” and how they’re putting themselves in mortal danger if they don’t try and stand for several hours a day.

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June 17, 2015

Eight sustainability megatrends that will impact on UK real estate

by Sara Bean • Environment, Facilities management, News, Property

The ‘Big Eight’ sustainability megatrends that will impact on real estate over the next 15-20 years have been identified in a new report by JLL. Analysing a total of 40 themes, JLL’s Upstream Sustainability Services team claims to have pinpointed eight interconnected trends which are most critical. These are the low carbon economy; technological innovation; urbanisation; land and resource scarcity; workforce transformation; changing demographics; health and wellness; and transparency and social value. According to the report these trends present opportunities as well as risks. Forward-thinking companies which are able to unpick and manage climate change and extreme weather risk, build resilient supply chains, exploit the latest developments in technology, and anticipate the needs of the modern office worker or consumer will stay competitive and succeed.

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June 10, 2015

Time to get back a sense of proportion about sitting down

by Mark Eltringham • Comment, Wellbeing, Workplace design

The well of public discourse about office design is regularly fouled by the effluent of people who really should know better. Normally this is characterised by hyperbolic assertions about how flexible working will lead to The Death of the Office (it won’t) or how the decision by Yahoo and others to go into partial reverse on remote work would spell The Death of Flexible Working (it didn’t). All of this drivel can be forgiven when it comes from civilians, but the fact that it remains commonplace in the workplace media and emanates from the mouths of people who work in the sector is enough to make you despair. The latest example of this attention seeking behaviour, excretion of simplistic bullshit, market making or whatever you see it as, is the drive to demonise sitting, now normally expressed alongside some variant of the slogan ‘Sitting is the New Smoking’.