Search Results for: bco

Calls for commercial property sector to have a greater focus on customer experience

Calls for commercial property sector to have a greater focus on customer experience

by • News, Property, Workplace design

The UK commercial property industry is undergoing a fundamental shift towards a more customer centric approach, with an increasingly greater emphasis being placed on delivering outstanding customer service to occupiers. This is the key finding of a new report from The British Council for Offices (BCO) entitled ‘Office Service Standards and Customer Experience: a best practice guide’. While for those who hold a very traditional landlord occupier relationship this change in thinking, attitude and operation may feel revolutionary, the report argues we are already seeing the industry evolve across the board. It claims that this is accelerated by new ‘property sector disruptors’, who are driving a shift in the relationship between property owners and corporate occupiers. To ensure they are keeping pace with their changing requirements and aspirations, property owners and managers are increasingly realising the need to invest in building strong relationships with their occupiers

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London faces potentially large loss of office stock under office-to-residential conversion rights

London faces potentially large loss of office stock under office-to-residential conversion rights

by • News, Property

A total of 13.3 million square feet of London office space could be lost to office-to-residential conversions carried out under new Permitted Development Rights introduced in 2013, according to new research published by the British Council for Offices (BCO). This figure comprises of 7.5 million ft² of office space in London which has already been converted to homes since the introduction of the rights, with a further 5.7 million ft² of conversions in the capital having approval. An average of 2 million ft²/year has been converted each year since the rights were introduced in 2013, or 0.7 percent of the total London office stock.

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Employers have a growing responsibility to provide staff with cycling facilities

Employers have a growing responsibility to provide staff with cycling facilities

by • Cities, Comment, Property, Wellbeing

This month, the British Council for Offices (BCO) launched a new report looking at the importance of offering better workplace facilities for cyclists in order to support the Government’s ambitious cycling growth targets. The Department for Transport’s £1.2bn cycling and walking investment strategy, published in April, aims to make cycling “the norm” by 2040. It plans to do this by improving cycling infrastructure and expanding cycle routes between city centres, local communities and key employment and retail sites, making improvements to 200 sections of roads for cyclists and providing funding for councils to invest in cycling schemes. In addition, city councils across the UK are making improvements to their cycling infrastructure. Last year, Sadiq Khan announced plans to spend £770m on cycling initiatives in London over the course of his term, in order to make riding a bike “the safe and obvious” transport choice for all Londoners. Birmingham City Council has pledged to invest more than £11m in creating two-way cycle paths, resurfacing canal towpaths, and even offering free bikes, with the aim of doubling the number of trips in the city made by bike from 5 percent to 10 percent by 2033, in order to make the city healthier, greener, safer and less congested.

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The provision of cycling facilities in offices is failing to meet a growing demand

The provision of cycling facilities in offices is failing to meet a growing demand

by • Facilities management, Legal news, News, Wellbeing, Workplace

The quality of the cycling facilities being offered by many workplaces are currently falling short and risk undermining a Government drive to increase the number of people cycling to work; as according to new research published by the British Council for Offices, 16 percent of office workers claim that inadequate facilities are discouraging them from considering commuting by bike. In April, the Department for Transport stated an aim to double the number of cycling stages, defined as a change in the form of transport as part of a longer “trip” (e.g. cycling to the train station before catching a train to work), from 0.8 billion stages in 2013 to 1.6 billion in 2025. However, new research, commissioned by the British Council for Offices and carried out by Remit Consulting, finds that whilst 83 percent of workplaces in the UK offer some form of bike storage, less than half (47 percent) of this is covered and secure. Improved parking facilities could help increase numbers of those cycling to work, with 16 percent of office workers surveyed saying that better bike storage would encourage them to do so.

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Workplace wellbeing is now embedded in the very bricks and mortar of the building

Workplace wellbeing is now embedded in the very bricks and mortar of the building 0

by • Comment, Wellbeing, Workplace design

For some time now, the debate about how the workplace adds to the bottom line of an organisation has focused increasingly on the subject of wellbeing. There are plenty of good reasons for this, with the issue subject to both the push of employers as well as the pull of employees. Everybody thinks it’s a good idea and it’s easy to see why. Wellbeing is about business ethics, recruitment and retention, productivity, physical and mental health, work-life balance, absenteeism and the management of a flexible workforce, and all the other things that underpin the success and health of an organisation and each individual. It suggests a more positive approach to the workplace than either health & safety or occupational health, both of which remain disciplines more focused on reducing risk and harm than promoting positive outcomes, as is the case with wellbeing. Neither is it about something as raw and nebulous as productivity, which remains difficult and even impossible to measure for knowledge and creative workers and only offers a single dimension on a key workplace issue anyway.

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We need to design for a multigenerational workforce

We need to design for a multigenerational workforce 0

by • Comment, Workplace design

Excitingly, the workforce is becoming increasingly diverse. However there’s more talk about millennials in the workplace than anyone else. In stark contrast to popular belief, the reality is that the British workforce is getting older on average which means that office design must now consider a new set of workplace requirements. The challenge for designers is to create inclusive environments that address the needs of highly skilled and experienced older workers, while still providing productive environments for all users, ensuring the entire multigenerational workforce is engaged, happy and productive. International bodies are already worried about the fiscal impact of an older workforce, in May the World Economic Forum (WEF) said that a looming fourfold rise in over-65s by 2050 is the financial equivalent of climate change. With people born today having a life expectancy of more than 100, WEF warned of more years in the office to provide financial security in later years, as well as a creeping retirement age heading towards 70. This ageing population and workforce will certainly need consideration when it comes to supporting their health and wellbeing.

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Sprinkling a little stardust on the workplace design debate

Sprinkling a little stardust on the workplace design debate

by • Comment, Facilities management, Workplace, Workplace design

The idea that extraterrestrial organisms have throughout time seeded the surface of the Earth is not the sole preserve of loonies, mystics, conspiracy theorists, the permanently stoned and various wishful thinkers. This idea of panspermia has some pretty high profile and serious adherents. Perhaps one of the most surprising was the renowned but controversial astrophysicist Sir Fred Hoyle; pillar of the scientific community for much of his life, atheist, Darwinist and the man who coined the term Big Bang, albeit as a way of disparaging it. Yet also a man who believed that the global 1918 flu pandemic, polio and HIV were each the result of micro-organisms that fell from the skies rather than developing here on Earth. The broader scientific community dismisses such thinking because it derives in part from either an incredulity at the processes involved – as was the case with Hoyle – or an ignorance of them.

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British Council for Offices launches competition to imagine the office of 2035

British Council for Offices launches competition to imagine the office of 2035 0

by • News, Property, Workplace design

Participants in a new competition to define the ‘office of the future’ will be asked to consider ‘what it will look like, and how it will support the way we will work’ by the British Council for Offices (BCO). The free-to-enter competition is seeking ‘forward-thinking and innovative responses, challenging the conventionalities of today’s workplaces and anticipating future needs’. The BCO hopes that the NextGen programme will allow it to ‘mentor the next generation of professionals – designers, agents, developers, consultants and others – and provides a platform for emerging talent to share their ideas’. The announcement cites social, economic, cultural and technological factors as the main agents of change, leading to changes in the expectations of employers and workers. It suggests that ‘ubiquitous and instantaneous technology; a growing interest in health and wellbeing; a greater desire for organisational flexibility; and an increased awareness of individual’s needs are now all competing factors within the workplace’.

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The new normal arrives for the commercial property sector

The new normal arrives for the commercial property sector 0

by • Comment, Facilities management, Property, Workplace design

wework-coworking-new-yorkTraditionally, the two principle vectors for change in the commercial property market have been lease lengths and space standards. Both have shrunk markedly over recent years, subject to the miniaturising effects of technological and cultural change. Even so, the effects of this contraction have taken place within an existing paradigm so have been easily understood, if not always acted upon.So it has been that major property organisations such as the British Council for Offices and CoreNet have been able to produce guides and reports based on well understood principles and without challenging the business models and assumptions of developers, landlords, workplace designers and occupiers. For most the challenges remained the same, not least how to resolve the sometimes conflicting timescales of people, place, property and technology that is the defining tension at the heart of office design and management.

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Best workplaces in London honoured by British Council for Offices

Best workplaces in London honoured by British Council for Offices 0

by • Facilities management, News, Property, Workplace design

The British Council for Offices has announced the six winners of regional property awards for London and the South East of England. The winning entries, announced at a lunch at the Park Lane Hilton were Sky Central (main image), 8 Finsbury Circus, The Estée Lauder Companies, 20 Eastbourne Terrace, 67-71 Beak Street and Sea Containers House by BDG architecture + design. The prestigious BCO awards programme claims to recognise ‘the highest quality developments and sets the standard for excellence in the regional and national office sector.’ The winner of the Best Commercial Workplace was 8 Finsbury Circus while Sky Central took home the prize in the Best Corporate Workplace Category.

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Neuroscience can function as a management tool for personal development

Neuroscience can function as a management tool for personal development 0

by • Comment, Workplace

More and more employers, especially big corporates, are looking at ways to improve employee satisfaction, creativity and productivity. The business of managing change in the workplace has received much attention. It’s a clever game, and one that’s fuelling a booming growth in neuroscientific consulting. Coaching staff to embrace change and think about personal growth, alongside individualised learning programmes are hot topics in the business world. Brain science is a growth industry and it’s providing interesting answers to many important questions about why affecting change in the workplace has historically suffered low success rates, and how that can change.

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Britain’s best offices + American workplace + Flexible working hierarchy

Britain’s best offices + American workplace + Flexible working hierarchy 0

by • Facilities management, News, Technology, Workplace, Workplace design

alphabeta_1In this week’s Newsletter; Anna King reflects on the fact that offices seem to be morphing into homes, and homes are, conversely, functioning as places of work; Tar Tumber warns that being pregnant and suffering discrimination or redundancy is not at all unusual; and Mark Eltringham argues we have to find a way of dealing with a new age of artificial intelligence. In research, a new US survey reveals the nature of jobs is undergoing a fundamental shift; occupants of high-performing, certified green buildings have high cognitive functions; and workers spend half their time checking emails. High earners are 47 percent more likely to work flexibly and the government releases its latest framework which covers a range of property-related services. View our gallery of this year’s BCO award winners: download our new Briefing, produced in partnership with Boss Design on the link between culture and workplace strategy and design; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

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