Search Results for: communication

Communications gap hampering employee engagement and productivity

by • News, Workplace

 Communication gap hampering employee engagement and productivity

A stream of surveys published over the past few weeks have indicated a deep rooted sense of unease and lack of job security amongst UK workers. Now yet another poll reveals that far from being keen to discuss career progression opportunities, many employees are reluctant to bring up personal development and career progression with their bosses because they think it will put them at a disadvantage at work. According to the new research from Badenoch & Clark, this growing communications gap between employees and managers could lead to lack of engagement and lower productivity within the workforce. Meanwhile too many employers are investing in the wrong kinds of personal development for their staff. (more…)

Growth in unified communications and BYOD but concerns remain

by • Knowledge, News, Technology, Workplace

padlock-unlocked-1280x1024A new report from research firm Ovum anticipates rapidly growing  interest in the use of managed unified communications (UC) applications over the next two years. The survey, conducted with Dimension Data, found that over a third of large enterprises will be procuring managed UC services by 2015. The report also suggests that Bring Your Own Device (BYOD)  policies are supported by 60 per cent of American businesses, with a growing number of firms looking to integrate their BYOD policies with their new approach to unified communications. One technology they won’t be looking to integrate is The Cloud which only a fifth claimed they would use for UC applications.

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Microsoft research lays bare the rise of the ‘infinite workday’

Microsoft research lays bare the rise of the ‘infinite workday’

by • News, Wellbeing, Workplace

Microsoft’s latest Work Trend Index Special Report, Breaking down the infinite workday, warns that the traditional boundaries of the working day have dissolved under a flood of emails, messages and meetings.Microsoft’s latest Work Trend Index Special Report, Breaking down the infinite workday, warns that the traditional boundaries of the working day have dissolved under a flood of emails, messages and meetings. Drawing on anonymised telemetry from Microsoft 365, the study argues that the contemporary knowledge worker now faces a “seemingly infinite workday” that begins before dawn and stretches deep into the evening. The day often starts before breakfast: 40 percent of users who are already online at 6 a.m. are triaging overflowing inboxes, and the average employee receives 117 emails a day—most scanned in under a minute. Mass emails sent to more than twenty recipients have risen by seven percent over the past year, while one-to-one threads are in decline. (more…)

At home down under: hybrid working has become a way of life in Australia

At home down under: hybrid working has become a way of life in Australia

by • Flexible working, News, Wellbeing

The majority of Australian employees work from home at least part of the week, with hybrid working now embedded in organisational cultureThe majority of Australian employees now work from home at least part of the week, with hybrid working becoming embedded in organisational culture, according to a new report from the University of Melbourne and Western Sydney University. The study, Navigating the Future of Working from Home in Australia, is based on survey data collected in late 2023 and charts how working patterns have changed in the years following the pandemic. It suggests that while fully remote work remains uncommon, most employees now work from home one to three days per week and expect that flexibility to continue. (more…)

Rise of AI gives us a chance to rediscover a world beyond the screen

Rise of AI gives us a chance to rediscover a world beyond the screen

by • AI, Comment, Workplace design

If scheduling, communication, analysis, and recall can be handled by AI that operates through conversation or ambient cues, the screen starts to look less essential and more habitual.Over the past three decades monitors have colonised desks in workplaces, homes and in public spaces, with the presence of a screen often signalling that something productive is taking place. This assumption may now be under quiet revision with implications for technology, management, and workplace culture. The growing maturity of artificial intelligence agents is having an incremental but significant impact on how we work. AI is now more capable of carrying context across tasks, acting independently, and responding through natural language, which is leading to the need for visual interfaces to be reduced. If scheduling, communication, analysis, and recall can be handled by systems that operate through conversation or ambient cues, the screen starts to look less essential and more habitual. (more…)

Milan proves to be the perfect setting for an optimistic BCO conference

Milan proves to be the perfect setting for an optimistic BCO conference

by • Comment, Property

Milan may not seem an obvious choice for the BCO conference. Turns out it was perfect for an increasingly optimistic sector, writes Anna KingIf anyone was asked to think of where to find the best examples of an office, I doubt very many people would reply ‘Milan’ but that may just be the reason that this year’s BCO conference was a resounding success. With Milan and its layers of history, culture, design and the vital ‘caffè’, we are reminded that workspaces are about so much more than function. A view certainly held by Amber Luscombe, Head of ESG at Oxygen, “This is my third BCO conference I was expecting more of the same, but the discussions have moved on with engaging speakers, stimulating conversations and a more positive – yet realistic –  outlook from the attendees. So many factors influence, surrounds and support good office design, from fostering a sense of belonging and community to wellbeing and nature and they were all on the table at Milan.” (more…)

How BPO enables business flexibility in rapidly changing global markets

How BPO enables business flexibility in rapidly changing global markets

by • Business, Company news

What was once viewed as a cost-cutting tool, BPO has evolved into a strategic advantage, providing businesses with the flexibility they require to remain competitive and resilient during volatile periods.Global markets are changing at an unprecedented rate due to economic uncertainty, shifting consumer behavior, and technological breakthroughs. Businesses must be agile and able to adapt to market changes. This is where Business Process Outsourcing (BPO) comes in. What was once viewed as a cost-cutting tool has evolved into a strategic advantage, providing businesses with the flexibility they require to remain competitive and resilient during volatile periods. (more…)

Gallup report suggests that firms and their employees are not on the same page when it comes to AI

Gallup report suggests that firms and their employees are not on the same page when it comes to AI

by • AI, News

A new Gallup study suggests there is a notable gap between corporate enthusiasm for artificial intelligence (AI) and employee preparedness to integrate the technology into their everyday work.A new Gallup study suggests there is a notable gap between corporate enthusiasm for artificial intelligence (AI) and employee preparedness to integrate the technology into their everyday work. While ninety-three percent of Fortune 500 Chief Human Resources Officers say they have begun to integrate AI into their organisations, only thirty-three percent of employees are aware. Despite growing investment in AI, employee use remains limited. Nearly seventy percent of workers say they never use AI in their roles, and only ten percent engage with tools on a weekly basis. White-collar workers are more likely to use the technology, with fifteen percent reporting weekly usage, compared to just nineteen percent of production and frontline employees who say they use it at all. (more…)

Workforce pressures spark calls for merger between HR and IT functions (say IT bosses)

Workforce pressures spark calls for merger between HR and IT functions (say IT bosses)

by • News, Workplace

A growing number of IT leaders believe the solution to declining productivity and rising digital complexity in the workplace could lie in merging HR and IT departmentsA growing number of IT leaders believe the solution to declining productivity and rising digital complexity in the workplace could lie in merging HR and IT departments, according to a new poll. A global study by digital employee experience firm Nexthink, based on a survey of 1,100 IT leaders, found that 93 percent of respondents believe closer integration between the two functions would improve productivity, employee engagement and satisfaction. Nearly two-thirds (64 percent) predict a full merger between HR and IT will take place within five years, while a further 31 percent expect significantly closer collaboration. (more…)

UK suffers from a major disconnect between leaders and employees

UK suffers from a major disconnect between leaders and employees

by • News, Workplace

The UK is experiencing one of the largest disconnects in 'proximity leadership' between senior management and employees, according to a new European Workforce StudyThe UK is experiencing one of the largest disconnects in ‘proximity leadership’ between senior management and employees, according to a new European Workforce Study from Great Place To Work. Part of the organisation’s Leadership in Focus series, the study surveyed nearly 25,000 employees across 19 European countries and found a troubling gap between how leaders perceive their management style and how it is experienced by their teams. Proximity leadership refers to the ability of managers to build trust through regular, meaningful engagement—whether in-person, remote, or hybrid. It’s not about physical closeness, but about emotional and psychological presence: showing genuine interest, encouraging participation, listening actively, and recognising contributions. (more…)

Parlez vous Tik Tok? How social media is driving conflict and misunderstanding in the workplace

Parlez vous Tik Tok? How social media is driving conflict and misunderstanding in the workplace

by • News, Workplace

The way people communicate on social media is reshaping how they connect and collaborate with each other in the workplaceThe way people communicate on social media is reshaping how they connect and collaborate with each other in the workplace, according to research from The Adaptavist Group. The research suggests that platforms like TikTok and Instagram are directly influencing how 83 percent of people communicate professionally, fuelling conflict and misunderstanding amongst an increasingly intergenerational workforce. The findings, outlined in The Adaptavist Group’s Workplace Communication Atlas, were based on a survey of 1,000 UK knowledge workers conducted by Attest. (more…)

Ping pong, perks, pizza and beanbags won’t get you a better workplace culture

Ping pong, perks, pizza and beanbags won’t get you a better workplace culture

by • Comment, Flexible working, Wellbeing, Workplace, Workplace design

Organisations have become increasingly inward-looking, preoccupied more with symbolic purpose statements and curated internal experiences of workplace culture than delivering real value to the business or its customersBusiness has taken a wrong turn. Since the 2008 financial crisis, best practice has led companies to believe that the route to driving greater productivity and performance is to establish a workplace culture that prioritises purpose, meaning, and how people feel. As a result, organisations have become increasingly inward-looking, preoccupied more with symbolic purpose statements and curated internal experiences than delivering real value to the business or its customers. However, in today’s challenging economic climate, and with UK productivity at an all-time low, this navel-gazing approach is not only proving ineffective, but is also actively holding companies back. What began as a well-meaning shift towards cultivating happier employees has become a harmful distraction from genuine employee engagement and performance. (more…)

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