April 21, 2024

VMA GROUP launches 10th edition of Inside Insight, offering exclusive industry perspectives for the UK Internal Communications profession

by Freddie Steele • Business, Company news

VMA GROUP, a trusted name in the world of communications, marketing, digital and change recruitment, has announced the release of its highly anticipated research report, Inside Insight. This all-encompassing benchmarking report delves deep into the current state of the internal communications industry, providing invaluable insights to professionals and organisations alike. Formulated from the survey responses of nearly 600 UK-based internal communications professionals, along with commentary from key internal communications leaders and VMA GROUP’s specialist team of recruitment and executive search consultants, this report focuses on emerging trends, opportunities, and challenges within the industry. More →

March 14, 2024

Digital communication tools are a constant source of workplace strife

by Neil Franklin • News, Technology, Workplace

A new poll of 4,000 knowledge workers in the UK, US, Germany and Australia suggests that digital communication tools are a constant source of strife in the workplace, especially between different generations of people. The poll from the Adapatavist Group, Mind the generational gap, was co-authored by Dr. Eliza Filby, a Historian of Generational Evolution. With half of companies now employing three or more generations, the report claims to reveal a pressing need for clear digital communication guidelines to support effective collaboration and workplace efficiency among diverse age groups. While highlighting areas of intergenerational friction, it also revealed large areas of mutual understanding and cooperation. More →

November 25, 2022

IN Magazine Supplement: internal communications for hybrid working cultures

by Jayne Smith • Briefing, Premium Content

One of the many important talking points of The Great Workplace Conversation and the widespread adoption of hybrid working over the past three years has been how we talk about change. Whenever anybody refers to people ‘returning to work’, they can expect to be corrected by somebody else pointing out that most people never stopped working during the various lockdowns. They’d stopped going into work. In the same way, people are increasingly likely to point out that the office and the workplace are often two different things. Words matter. Precision matters. Shared ideas matter. Engagement matters. More →

September 20, 2022

Lack of training in communication is setting up line managers to fail

by Neil Franklin • News

A new report from the Chartered Institute of Public Relations’ (CIPR) Inside Group claims that while the successful running of any organisation relies on effective line manager communication, and this is a high HR priority, designated line managers are ultimately being “set up to fail” through a lack of specific communications training. The report – ‘Effective line manager communications’ – surveyed line managers, HR professionals, and internal communicators, and it showed a clear mismatch between the expectations of line managers and the support provided. More →

May 31, 2022

Change can make employees cynical so must be managed by effective communication

by Neil Franklin • Flexible working, News

Providing clear, timely explanations and implementing an effective communications strategy can help minimise the damage to employee morale in the wake of adverse or significant change, new research from Aalto University School of Business and others suggests. Professor Marjo-Riitta Diehl and colleagues from Vlerick Business School, Católica-Lisbon School of Business and Economics, and University of Waterloo, discovered that workers vary in their level of attachment to the organisation that employs them and this affects how they react to major changes. More →

January 4, 2022

Hybrid working will demand leaders develop new communication skills

by David Mills • Comment, Flexible working

Keeping on top of communication barriers in the business world can feel like an endless game of Whac-A-Mole, especially now in the new era of hybrid working. The usual culprits are well-known by now: patchy WiFi connections, crashing computer programmes, cloud syncing issues, important emails sneaking into spam folders – the list goes on. All can impede our ability to get the job done. More →

January 7, 2021

You will hear a lot more about purpose, communication and rituals at work this year

by Imke Schuller • Comment, Working culture

Last year, many organisations were forced overnight to adjust to new ways of working. Digital transformation accelerated, and collaborative activities were recreated virtually. But while teams have adapted functionally to maintain productivity, organisational leaders need to pay special attention to the “intangible” cultural aspects and their overall purpose. More →

June 9, 2020

UK professionals claim lack of workplace communication during pandemic

by George Eltringham • News, Working culture

The Covid-19 pandemic has highlighted workplace communication as the area leadership most needs to improve on, according to almost half (43 percent) of professionals in a nationwide survey conducted by Hays. This is well ahead of other areas including strategy and planning (23 percent) and remote staff management (13 percent). From over 16,000 respondents, two in five (40 percent) also say that communication is the aspect of their organisation that has undergone the most change since the coronavirus outbreak, ahead of people (24 percent) and processes (22 percent). More →

December 16, 2019

Avoiding the minefield of WhatsApp communications

by Louise Lawrence • Comment, Legal news, Workplace

Whether to keep colleagues updated or to share a new idea, WhatsApp groups are increasingly becoming a go-to communication tool in the workplace. There are benefits to having such informal communication channels – they can be less hierarchical and improve cohesion within the team, as well as being a fast and easy way to communicate and share images. On the flip side, the lack of formality means that there are risks associated with them. More →

February 28, 2019

Communication skills trump experience as quality employers look for in candidates

by Neil Franklin • News, Workplace

New research from The University of Law Business School has analysed over 700 keywords from the job specifications of 30 common business roles (across three popular job sites), to reveal what employers are looking for from candidates. The research highlights the crossover in skills and requirements across roles and industries, helping encourage those considering a career move, or just starting out in the world of business by showing how qualified they may already be for a new career. Its key finding is that employers are hugely more interested in people’s interpersonal skills than their work experience.

July 5, 2018

Open plan offices may discourage communication, claims new study

by Freddie Steele • News, Workplace design

The usual rationale for open plan offices is that they help people to collaborate more effectively. But this premise is challenged by a new study from researchers at Harvard Business School which suggests that employees at two large Fortune 500 companies actually engaged in less face-to-face contact after switching to entirely open workspaces. As published in the journal Philosophical Transactions of the Royal Society B, Ethan Bernstein and Stephen Turban sought to conduct a real-world comparison of people’s behaviour in different types of offices to test a hypothesis that open plan layouts reduce communication.

June 12, 2018

Firms ignoring employee anxieties about workplace communications

by Neil Franklin • News, Wellbeing

UK companies are failing to support employees suffering with work-related performance anxiety, the business world’s equivalent to stage fright, despite it being a regular occurrence for many workers, according to new research. RADA Business, the commercial subsidiary of the Royal Academy of Dramatic Art which provides communication skills training for corporate individuals, has published the report Beating Workplace Performance Anxiety, which surveyed 1000 workplaces. The report found that, on average, workers report feeling anxious at least once a week (five times per month). Despite this, few workplaces act effectively to counter incidents of workplace communications anxiety. Only 13 percent of people surveyed said that anxieties round communicating in the workplace are picked up and resolved by the management team.