January 7, 2021
Last year, many organisations were forced overnight to adjust to new ways of working. Digital transformation accelerated, and collaborative activities were recreated virtually. But while teams have adapted functionally to maintain productivity, organisational leaders need to pay special attention to the “intangible” cultural aspects and their overall purpose. More →
June 9, 2020
The Covid-19 pandemic has highlighted workplace communication as the area leadership most needs to improve on, according to almost half (43 percent) of professionals in a nationwide survey conducted by Hays. This is well ahead of other areas including strategy and planning (23 percent) and remote staff management (13 percent). From over 16,000 respondents, two in five (40 percent) also say that communication is the aspect of their organisation that has undergone the most change since the coronavirus outbreak, ahead of people (24 percent) and processes (22 percent). More →
December 16, 2019
Whether to keep colleagues updated or to share a new idea, WhatsApp groups are increasingly becoming a go-to communication tool in the workplace. There are benefits to having such informal communication channels – they can be less hierarchical and improve cohesion within the team, as well as being a fast and easy way to communicate and share images. On the flip side, the lack of formality means that there are risks associated with them. More →
February 28, 2019
New research from The University of Law Business School has analysed over 700 keywords from the job specifications of 30 common business roles (across three popular job sites), to reveal what employers are looking for from candidates. The research highlights the crossover in skills and requirements across roles and industries, helping encourage those considering a career move, or just starting out in the world of business by showing how qualified they may already be for a new career. Its key finding is that employers are hugely more interested in people’s interpersonal skills than their work experience.
July 5, 2018
The usual rationale for open plan offices is that they help people to collaborate more effectively. But this premise is challenged by a new study from researchers at Harvard Business School which suggests that employees at two large Fortune 500 companies actually engaged in less face-to-face contact after switching to entirely open workspaces. As published in the journal Philosophical Transactions of the Royal Society B, Ethan Bernstein and Stephen Turban sought to conduct a real-world comparison of people’s behaviour in different types of offices to test a hypothesis that open plan layouts reduce communication.
June 12, 2018
UK companies are failing to support employees suffering with work-related performance anxiety, the business world’s equivalent to stage fright, despite it being a regular occurrence for many workers, according to new research. RADA Business, the commercial subsidiary of the Royal Academy of Dramatic Art which provides communication skills training for corporate individuals, has published the report Beating Workplace Performance Anxiety, which surveyed 1000 workplaces. The report found that, on average, workers report feeling anxious at least once a week (five times per month). Despite this, few workplaces act effectively to counter incidents of workplace communications anxiety. Only 13 percent of people surveyed said that anxieties round communicating in the workplace are picked up and resolved by the management team.
March 22, 2018
UK office workers are under a tremendous amount of stress, and much of it is directly related to the way their work is being managed. That is the conclusion of a report by Workfront, which finds that office workers are becoming frustrated and burned out by poor work tools, processes, and communication. Four out of five office workers confessed that they feel burnt out and 73 percent expect their stress levels at work to increase in the near future. Nearly three quarters (74 percent) admit to feeling unrecognised and un-useful at work. With lack of communication and not knowing what others are working on (37 percent) cited as the number-one pain point across the board for stressed UK workers, it’s clear that businesses need to break down current silos, allowing people to engage more freely with senior staff members and see how their efforts impact the wider team. The study found that poor communication and visibility into work is UK workers’ number-one pain point in terms of work stress. It also reveals that 42 percent of office workers put in more than 6 hours of overtime per week and that 7 out of 10 office workers expect their stress levels at work to increase into the future.
March 20, 2018
There is a disparity between the causes of communications anxiety between men and women, claims new research conducted by RADA in business. Male employees are 45 percent more likely than women to feel anxious when socialising with their work colleagues, while women are most scared of giving a presentation. Team building events were also found to be more challenging for men, with almost a fifth (19 percent) reporting feelings of communications anxiety. Work social events followed, with 17 percent reporting the same feelings. In contrast, the report found that female employees experience greater levels of anxiety when giving presentations in front of a group, to colleagues, or to management. The evidence suggests that while men require more help with skills around spontaneous communication, for women it is about standing their ground and getting their voice heard when stepping into the spotlight – often in situations that may have a significant impact on their career path. Notably, the research shows that women are also 39 percent more likely to experience workplace anxiety than men when in a job interview, and 37 percent more likely when negotiating a pay rise.
March 13, 2018
Online messaging is the most common way for millennial bosses to communicate with their direct reports, with over half (55 percent) preferring to use this digital method, followed by email at 28 percent, a new survey claims. Only 14 percent said their favoured way to communicate is in person, and 3 percent said via phone. As millennials (born 1981-1996) increasingly moving into management positions, the new Korn Ferry survey also found that when interviewing for management positions, millennials say that making an impact on organisational culture is most important to them, with salary being the least important. The survey also found that compared with Gen Xers and Baby Boomers, knowing what is coming next is critical for millennial bosses. Nearly three quarters (74 percent) said a clear advancement path (e.g. next two positions) is more important for millennial bosses, with 49 percent saying it is much more important.
March 13, 2018
At Watson King we surveyed the websites of the Top 100 European manufacturers of office furniture products, the results showed that 13 percent use no form of social media at all and 25 percent use less than three types. There are also some surprising results on which the most popular channels are. There is evidence to suggest that companies are unsure about the most effective way to use social media channels and which ones are the most appropriate to select. Also, there appears to be fundamental issues on how to integrate social media and communication channels to get the best results.
January 11, 2018
Employees in senior positions are more prone to experiencing workplace performance anxiety than any other role, despite their extra experience and authority, claims new research. The report by conducted by RADA in Business, the commercial subsidiary of the Royal Academy of Dramatic Art found that the highest rates of anxiety for directors are around communicating, affecting 94 percent of those surveyed. 39 percent of senior directors cite networking with new business prospects and pitching as the situations where they feel the most unsure about their performance. Furthermore, almost a third (31 percent) say they are nervous of their ideas being shot down or being talked over, while a similar number (31 percent) say they are fearful of people thinking less of them. The next most-affected group was those in junior positions, with 92 percent reporting the effects of anxiety around communicating. With most people expressing the pressure to make an impact – whether being interviewed for a new job, moving into a more senior role, or presenting to colleagues or customers – as the main situations that bring on anxious feelings the most.
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January 4, 2022
Hybrid working will demand leaders develop new communication skills
by David Mills • Comment, Flexible working