Search Results for: relationships

December 1, 2017

Employee engagement only captures a small part of what ‘work’ means

by Sara Bean • Flexible working, News, Workplace

The biggest driver of a positive employee experience at work is ‘meaningful’ work, claims a new survey. According to the findings of the latest edition of ‘The Employee Experience Index around the Globe’ survey from Globoforce’s WorkHuman Research Institute in partnership with IBM’s Smarter Workforce Institute – in the UK, meaningful work emerged as the single largest contributor (30 percent) 3 points above the global average. Meaningful work ensures that employees’ skills and talents are being fully utilized and there is greater alignment to shared, core values. The survey also notes a shift away from employee engagement, which only captures a small portion what ‘work’ means, towards employee experience. Experience is seen as being broader and more holistic – capturing the entire set of perceptions that employees have about their experiences at work, matching the higher expectations that employees bring to the workplace.

November 21, 2017

The missing LINC between the office and the future of work

by Mark Eltringham • Features, Flexible working, Technology, Workplace design

There is a theory that if you want to know how the economy is doing, you ask a taxi driver. The basis for this idea is that they are the first to know when money is getting tight, because people make more use of buses and tubes. In a similar way, one of the best ways of gauging workplace trends is to ask an office furniture company. They’ve always functioned in a fiercely competitive market, but are also the first to notice an economic downturn or a shift in the structure of their markets.

November 17, 2017

Businesses exploring potential of AI to improve customer experience and the bottom line

by Neil Franklin • News, Technology

Despite the growing interest in the potential of artificial intelligence, there is a sense of confusion amongst business leaders about how it is being used and how to take advantage of its potential. Independent research from SAS claims that while nearly two-thirds (65 percent) of business leaders are convinced AI can generate value for their business, nearly half (46 percent) are being held back by concerns around AI still being in its infancy. Nearly a third (30 percent) of companies are not sure if they are ready for the technology, citing concerns over a lack of required skills (66 percent), ROI (55 percent) and fears over stories of AI malfunctioning (38 percent). Many also expressed reservations over the cost of solutions (39 percent) and lack of trust in the technology (36 percent), reinforcing fears that AI would not deliver sufficient ROI.

November 16, 2017

Research details how staff satisfaction affects company performance

by Mark Eltringham • News, Workplace

Companies with high levels of staff satisfaction perform better financially, according to new research from the University of East Anglia (UEA) published in the journal Economics Letters. The study examined the effect of staff satisfaction on corporate performance using employees’ online reviews of where they work. Writing in the journal Economic Letters, the researchers from Norwich Business School say that firms rated highly by their current employees in terms of satisfaction achieve greater financial performance compared to firms characterised by low levels of employee satisfaction. More →

November 15, 2017

The contribution of personality to the performance of agile workers

by John Eary • Features, Flexible working

The introduction of agile working into organisations has typically focussed on the workstyles of different job roles, but has tended to treat the jobholders within these groups in the same way. The successful introduction of new ways of working clearly relies on the willingness of the people occupying the job roles to embrace new ways of working; yet there has been little investigation of the needs of agile workers with different personality types beyond looking at the needs of extroverts and introverts. These studies have tended to focus on the workplace; for example, the Cushman Wakefield Workplace Programme briefing paper examines how organisations can accommodate the needs of extroverts and introverts working together in the workplace. However, using OCEAN personality profiles, Nigel Oseland found that different personality types have different preferences, which in turn are likely to affect their performance at work.

November 9, 2017

Review: ushering in a new era for the coworking phenomenon ⁰

by Paul Carder • Comment, Coworking, Technology, Work&Place, Workplace design

Ramon Suarez has produced a very practical book, based on his own experience as one of the pioneers of coworking. And let’s be clear – it is coworking (not “co-working”; there is no hyphen), as Suarez explains, “a coworker (a member of a coworking space) is not the same as a co-worker (somebody who happens to work for the same company or in your same office)”. On his business card, Suarez describes his role as “Serendipity Accelerator”- you will understand that if you read the book. Suarez differentiates coworking from its many (and mostly false) aliases. Shared offices may be collaborative, but do not provide the network of people found in a good coworking space. Networked offices, where more than one company shares space and may collaborate, “come close” to coworking. Hacker & Maker spaces, Accelerators, Incubators and Cafes are similarly differentiated.

November 7, 2017

Over half of remote workers say their colleagues don’t treat them equally

by Sara Bean • Flexible working, News, Technology, Workplace

Over half (52 percent) of people who work remotely feel their colleagues don’t treat them equally, claims a new study. Working remotely has become a highly sought-after job perk and having the flexibility to live and work where you please, regardless of corporate headquarters, often draws people to take one job over another. But a survey from VitalSmarts produced by David Maxfield and Joseph Grenny, authors of the bestsellers Crucial conversations and Crucial Accountability, found that remote employees have a significantly harder time with a number of workplace challenges than their onsite colleagues. 67 percent of remote employees complained that colleagues didn’t fight for their priorities compared 59 percent of onsite employees. 41 percent of remote employees believed colleagues say bad things about them behind their back compared to 31 percent of onsite employees and 64 percent of remote employees had changes made to a project without warning vs. 58 percent of onsite employees. Over a third (35 percent) of remote employees thought colleagues were lobbying against them vs. 26 percent of onsite employees.

November 6, 2017

One in four retired Britons return to work within 15 years, research shows

by Mark Eltringham • News, Wellbeing, Workplace

Around one in four retirees in the UK return to work or ‘unretire’, mostly within five years of retiring, according to research by The University of Manchester and King’s College London. The researchers have found that while ‘unretirement’ is common, men are more likely to unretire than women, as are people in good health, those who are better educated and those still paying off a mortgage. People who report having financial problems before retiring are not more likely to unretire than those without, nor are those with lower incomes. After ten years, a retiree’s chances of returning to paid work are low. The research concludes that recently retired people, aged both above and below the state pension age, represent a pool of potential labour, if the right opportunity presents itself. They are a group that should not be forgotten by policies aiming to keep older people in work, say the researchers.

November 1, 2017

Division of workplace hierarchy on impact of office design and flexible working

by Sara Bean • Facilities management, Flexible working, News, Workplace, Workplace design

There is a divide in the importance placed on the office environment among different levels of the UK workforce, with new research suggesting C-Suite executives do not fully appreciate the factors that keep employees happiest at work and the impact that the office environment has on their employees’ productivity and wellbeing. According to the new research by Peldon Rose and are happier and work most productive in the office, 88 percent of middle management and 84 percent of junior employees say they always or sometimes enjoy coming to work every day compared to 76 percent of C-Suite executives. In addition, junior and middle management employees are more inclined to work in the office, with 62 percent and 63 percent, respectively, saying they prefer to work in the office over at home (29 percent, 30 percent) compared to C-Suite who prefer to work at home (40 percent) rather than the office (24 percent). As a result, just a quarter of junior employees believe their office has a culture that allows them to work flexibly compared to nearly half of C-Suite.

October 23, 2017

An environmental psychology perspective on workplace design

by Nigel Oseland • Facilities management, Features, News, Wellbeing, Workplace design

I recently had the pleasure of travelling to Cape Town to present a keynote address at the Dare to Lead conference organised by Green Building Council South Africa (GBCSA). I had just 20 minutes to speak on a psychologist’s view of health, wellbeing and performance; that’s a huge subject area and pretty much my whole career condensed down to the typical time it takes to boil a pan of potatoes. So, I focused on just three psychological theories: motivation, personality and evolutionary psychology.

October 18, 2017

Calls for commercial property sector to have a greater focus on customer experience

by Mark Eltringham • News, Property, Workplace design

The UK commercial property industry is undergoing a fundamental shift towards a more customer centric approach, with an increasingly greater emphasis being placed on delivering outstanding customer service to occupiers. This is the key finding of a new report from The British Council for Offices (BCO) entitled ‘Office Service Standards and Customer Experience: a best practice guide’. While for those who hold a very traditional landlord occupier relationship this change in thinking, attitude and operation may feel revolutionary, the report argues we are already seeing the industry evolve across the board. It claims that this is accelerated by new ‘property sector disruptors’, who are driving a shift in the relationship between property owners and corporate occupiers. To ensure they are keeping pace with their changing requirements and aspirations, property owners and managers are increasingly realising the need to invest in building strong relationships with their occupiers

October 10, 2017

We (still) need to talk about mental health in the workplace

by Liam Butler • Comment, Wellbeing

In recent years we have made huge strides in moving discussions around mental health into the public arena. Celebrities such as Cara Delevingne, Ryan Reynolds, Gwyneth Paltrow and Brad Pitt have all come forward to share personal stories of their struggle with mental health problems. The Duke and Duchess of Cambridge and Prince Harry have also championed mental health awareness through the Heads Together campaign, a charity that aims to help people feel more comfortable with their everyday mental wellbeing and offer practical tools to help support their friends and family. The campaign rose to prominence in the media as the 2017 Virgin Money London Marathon Charity of the Year.