December 6, 2018
Constant switching between tasks kills productivity
A new report claims that the modern habit of switching constantly between tasks is draining productivity. In a study of live desktop activity, the results suggest employees are forced to switch between up to 35 job-critical applications nearly once a minute – or more than 1,100 times every day – adding unnecessary complexity that reduces efficiency and frustrates workers. The study from Pegasystems analysed nearly 5 million hours of desktop activity of operational support employees – who primarily perform routine back office, data entry, or contact centre tasks – at Global 2000 companies from January to September 2018.
Although the majority of business leaders rate their business as efficient, nearly a third of respondents to a recent survey waste up to 65 working days per year on administrative tasks, with over half wasting the equivalent of a working month. Priority Software’s Business Process Efficiency Index 2018 suggests business leaders are struggling to take charge of company productivity; and while senior decision-makers expressed the desire to spend more time planning for the future of their businesses, they said too much time is currently occupied by administrative tasks.
In spite of all the evidence and their own experiences, over half (55 percent) of office workers believe access to the latest workplace technology would make them more productive; 43 percent said this would make them feel more valued, while 38 percent said it would motivate them to work harder. This is according to research for the report, The Hidden Value of Workplace Technology, conducted on behalf of Econocom by survey consultant Censuswide. The research found that workplace tech is important not just for companies looking to retain existing staff, but also to recruit new members. 
Employers need to recognise the workplace as integral to delivering a business’ commercial strategy, and treat employees as ‘workplace consumers’ – creating ‘frictionless’ experiences and environments that help them perform to their best ability. This is according to a report: ‘Optimising performance: defining, designing, maintaining and evolving workplace experiences’ from Interserve, undertaken in partnership with Advanced Workplace Associates (AWA). The two-year study into the science behind effective working environments argues there is a need to radically re-envisage workplaces to optimise team productivity and maximise the value of physical working environments. It sets out a series of critical steps for knowledge-based businesses to revolutionise the workplace – and thereby aid employee performance. The report argues that traditional silos, from IT and HR to facilities, need to be broken down to integrate the management of the workplace as part of a ‘one-team’ approach; doing so will ensure companies can deliver a streamlined workplace experience which supports employee productivity.
