February 17, 2017
HR set to be the powerhouse of business in the open economy of 2020 0
A new report commissioned by Samsung claims that by 2020, the impact that changes in society and technology will have upon the future of the workplace will elevate Human Resources (HR) to a powerful new role. The arrival of what Samsung calls the open economy will create a new environment in which a breed of ultra-flexible freelancers will prosper. Their arrival will present great opportunities for those organisations that embrace them but there will be significant challenges as well. Automation will be increasingly prevalent, but human skills will also rise in value as whole new job categories will be created around creativity, human judgement and intuition capabilities –positioning HR at the forefront of dealing with the significant industry changes. Emerging technology and artificial intelligence will undoubtedly create great change in many industries but it will also release human workers from mundane and repetitive tasks, liberating a workforce where human judgement and expertise becomes the centre of any organisation’s human resources.
November 25, 2016
Workplace professionals should look to the consumer sector for boosting engagement 0
by Jeff Flanagan • Comment, Facilities management, Workplace, Workplace design
More and more businesses are recognising the power of the workplace experience to drive employee performance and engagement. Global brand Airbnb, for example, has now renamed its head of human resources as “chief employee experience officer.” This is good news for workplace design and management professionals. We are well placed to capitalise on this shift in business opinion, but if we want to make a tangible impact, we need to bring practical solutions to the table. First and foremost, these need to be backed up by research. There have been few studies specifically into what makes a healthy and productive work environment. However, there are a number of research projects that examine how a human being’s surroundings impact their mood and behaviour, and in particular how consumer environments shape customers’ perception of and engagement with a brand. As workplace professionals, we can learn a great deal from this consumer research and this is why workplace design and management teams should look towards consumer-facing industries for inspiration.
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